Voice Analytics Market Size and Forecasts (2021 - 2031), Global and Regional Share, Trends, and Growth Opportunity Analysis Report Coverage: By Component (Solution, Service); Deployment Mode (On-Premise, Cloud); Application (Call Monitoring, Sentiment Analysis, Risk and Fraud Detection, Others); End User Industry (Retail and Ecommerce, BFSI, Government, IT and Telecom, Others) , and Geography (North America, Europe, Asia Pacific, and South and Central America)

The Voice Analytics Market is expected to register a CAGR of 17.4% from 2025 to 2031, with a market size expanding from US$ XX million in 2024 to US$ XX Million by 2031.

The Voice Analytics Market report covers analysis By Component (Solution, Service); Deployment Mode (On-Premise, Cloud); Application (Call Monitoring, Sentiment Analysis, Risk and Fraud Detection, Others); End User Industry (Retail and Ecommerce, BFSI, Government, IT and Telecom, Others) , and Geography (North America, Europe, Asia Pacific, and South and Central America). The global analysis is further broken-down at regional level and major countries. The Report Offers the Value in USD for the above analysis and segments.

Purpose of the Report

The report Voice Analytics Market by The Insight Partners aims to describe the present landscape and future growth, top driving factors, challenges, and opportunities. This will provide insights to various business stakeholders, such as:

• Technology Providers/Manufacturers: To understand the evolving market dynamics and know the potential growth opportunities, enabling them to make informed strategic decisions.
• Investors: To conduct a comprehensive trend analysis regarding the market growth rate, market financial projections, and opportunities that exist across the value chain.
• Regulatory bodies: To regulate policies and police activities in the market with the aim of minimizing abuse, preserving investor trust and confidence, and upholding the integrity and stability of the market.

Voice Analytics Market Segmentation

Component

• Solution
• Service

Deployment Mode

• On-Premise
• Cloud

Application

• Call Monitoring
• Sentiment Analysis
• Risk and Fraud Detection

End User Industry

• Retail and Ecommerce
• BFSI
• Government
• IT and Telecom

Voice Analytics Market Growth Drivers

• Growth in Demand for Customer-Centric Solutions:
  Businesses are increasingly focusing on customer satisfaction and experience. Voice analytics helps companies capture and analyze customer interactions, providing insights into their needs, preferences, and sentiments. This leads to better customer service, personalized offerings, and improved customer retention.
  
• Advancements in AI and Machine Learning:
  The integration of AI and machine learning technologies with voice analytics tools allows for more accurate and efficient voice recognition, sentiment analysis, and real-time processing of voice data. These advancements enable better data insights and automated decision-making processes.
  
• Wide Applications Across Industries:
  Voice analytics is widely used in various sectors like customer service, healthcare, banking, and retail. In customer service, it helps in evaluating call center interactions to ensure quality and compliance. In healthcare, it aids in transcribing and analyzing patient consultations for better service.

Voice Analytics Market Future Trends

• Integration with Cloud Solutions:
  As businesses continue to move towards cloud-based platforms, integrating voice analytics with cloud solutions is becoming more common. This provides greater scalability, accessibility, and the ability to handle large volumes of voice data in real-time.
  
• Sentiment Analysis and Emotional Insights:
  The ability to analyze emotions in voice calls is gaining traction. Businesses are increasingly using sentiment analysis to gauge customer satisfaction and detect emotions such as frustration, anger, or happiness. This trend helps improve customer service interactions and can be used for personalized marketing efforts.
  
• Increased Adoption of AI and NLP:
  With the growing capabilities of AI and Natural Language Processing (NLP), voice analytics tools are becoming more sophisticated, offering enhanced transcription accuracy, multilingual support, and the ability to analyze unstructured data more effectively.

Voice Analytics Market Opportunities

• Expanding into Emerging Markets:
  Many businesses, especially those in emerging markets, are still exploring voice analytics technologies. This creates an opportunity for companies to expand their offerings and tap into new markets where voice-based solutions are becoming more popular.
  
• Integration with Customer Relationship Management (CRM) Systems:
  Integrating voice analytics with CRM systems offers opportunities to enhance the personalization of customer interactions. By analyzing customer data through CRM and voice insights, businesses can deliver more tailored services, improving customer satisfaction and loyalty.
  
• Applications in Healthcare for Telemedicine:
  With the rise of telemedicine and virtual healthcare, voice analytics can play a crucial role in analyzing consultations and providing insights into patient satisfaction, quality of care, and identifying trends in patient concerns.

Voice Analytics Market Regional Insights

The regional trends and factors influencing the Voice Analytics Market throughout the forecast period have been thoroughly explained by the analysts at Insight Partners. This section also discusses Voice Analytics Market segments and geography across North America, Europe, Asia Pacific, Middle East and Africa, and South and Central America.

Voice Analytics Market Report Scope

Voice Analytics Market Players Density: Understanding Its Impact on Business Dynamics

The Voice Analytics Market market is growing rapidly, driven by increasing end-user demand due to factors such as evolving consumer preferences, technological advancements, and greater awareness of the product's benefits. As demand rises, businesses are expanding their offerings, innovating to meet consumer needs, and capitalizing on emerging trends, which further fuels market growth.

Market players density refers to the distribution of firms or companies operating within a particular market or industry. It indicates how many competitors (market players) are present in a given market space relative to its size or total market value.

Major Companies operating in the Voice Analytics Market are:

1. Avaya Inc.
2. Calabrio Inc.
3. Invoca Inc
4. NICE Ltd
5. RankMiner

Disclaimer: The companies listed above are not ranked in any particular order.

Key Selling Points

• Comprehensive Coverage: The report comprehensively covers the analysis of products, services, types, and end users of the Voice Analytics Market, providing a holistic landscape.
• Expert Analysis: The report is compiled based on the in-depth understanding of industry experts and analysts.
• Up-to-date Information: The report assures business relevance due to its coverage of recent information and data trends.
• Customization Options: This report can be customized to cater to specific client requirements and suit the business strategies aptly.

The research report on the Voice Analytics Market can, therefore, help spearhead the trail of decoding and understanding the industry scenario and growth prospects. Although there can be a few valid concerns, the overall benefits of this report tend to outweigh the disadvantages.

The List of Companies

1. Avaya Inc.
2. Calabrio Inc.
3. Invoca Inc
4. NICE Ltd
5. RankMiner
6. SESTEK
7. ThoughtSpot Inc.
8. Uniphore Software Systems
9. VoiceSense Inc.
10. Verint Systems Inc.