A self-service kiosk is a computer device specifically designed to leverage the user in performing specific tasks and services, such as buying tickets, paying bills, and bank transactions. They are extensively being used across retail, healthcare, entertainment, transportation, BFSI, and government, among others. They are deployed to enhance the user experience by offering several hassle-free services. The key feature of the self-service kiosks is data security, which is driving their demand.
The self-service kiosks offer several benefits, such as optimization of the overall cost of businesses by reducing the infrastructure set-up and labor cost. The self-service technologies permit the user to manage various services independently, without the participation of any representatives. They offer a higher level of customer satisfaction by offering control over their purchase decisions. These factors have led to the widespread adoption of self-service interactive kiosk in the urban areas. Furthermore, to boost the urban living, self-service kiosks offer several valuable services, such as advertising, live transit feeds, free unlimited Wi-Fi access, and emergency notifications to users. Rising adoption of Internet of things (IoT) and other smart connected devices is further adding value to consumer experience. The smart kiosks are integrated with the world-class technologies, such as machine-to-machine communication, cloud, and IoT. By leveraging these advanced technologies/platforms, the self-service kiosks offer cost-effective access to information.
DIEBOLD NIXDORF, INC, GEMALTO NV, NCR CORPORATION, POSIFLEX TECHNOLOGY INC., ACRELEC GROUP – PROMINENT MARKET PARTICIPANTS IN Self-Service Kiosks Market
North America dominated the self-service kiosks market in 2019; it would continue to lead the market during the forecast period and. Europe is the second-largest contributor to the global self-service kiosks market, followed by APAC. The US, Canada, and Mexico are the major economies in North America. The US is a developed country in terms of modern technology and IT infrastructure. Technological advancements have led to highly competitive markets across North America. The region hosts several technological giants that invest significant amounts in the development of robust technologies. The US has been clearly past the phase of early adoption of self-service kiosk solutions. With continuous increase in data transactions in B2C, B2B, and more, several organizations and their partners are projected to grow in the near future. Numerous enterprises are showing interest in self-service kiosk solutions to interchange their data accurately, efficiently, and safely.
The market players are mainly focusing on product and service enhancements by integrating advanced features and technologies into their offerings. Most market initiatives were observed in North America, which has a high growth potential for self-service kiosk providers. Few of the important initiatives from the industry are mentioned below:
|
Year |
News |
Region |
|
2020 |
Valyant AI declared a partnership with KIOSK Information Systems (KIOSK) to create contactless experiences driven by conversational AI across environments in which kiosks are deployed. |
Europe |
|
2019 |
NCR Corporation and ClearPath, Inc. piloted self-service technology that can help more than 12 million legal residents complete and file their US immigration forms quickly, reliably, and cost-effectively. As part of the first pilot, new NCR eGovernment kiosks were installed in five Houston, Texas retail stores operated by the Barri Financial Group. |
North America |
|
2017 |
Acrelec, partnered with Glory, the leader in cash technology solutions, to introduce a self-ordering kiosk that allows both cash and credit payments |
North America |
|
2017 |
Gemalto partnered with IER, a provider of terminals and integrated solutions for air and rail travel networks, to create “Fly to Gate,” an end-to-end, self-service airport experience for travelers, according to a press release. |
Europe |
