Las empresas están utilizando la IA del Call Center para mejorar la eficiencia de sus soluciones de servicio al cliente. La IA no solo puede ayudar a los clientes en el autoservicio, sino también capturar datos de interacción importantes, como el análisis de voz. La IA del call center está permitiendo a las empresas mejorar las habilidades del equipo del call center brindándoles información sobre los problemas de los clientes.
DINÁMICA DEL MERCADO
El call center Se prevé que el mercado de la IA crezca en el período previsto debido a factores impulsores como un mayor enfoque de las empresas para improvisar los servicios de atención al cliente junto con una mayor participación del cliente en las plataformas de redes sociales. Sin embargo, el crecimiento del mercado puede verse influenciado negativamente debido al aprendizaje no supervisado. Sin embargo, se espera que el mercado de la IA de los centros de llamadas ofrezca oportunidades lucrativas con avances en el aprendizaje automático y la inteligencia artificial.
ALCANCE DEL MERCADO
El "Análisis del mercado global de IA de centros de llamadas hasta 2031" es un estudio especializado y en profundidad de la tecnología, los medios y industria de las telecomunicaciones con especial enfoque en el análisis de tendencias del mercado global. El informe tiene como objetivo proporcionar una descripción general del mercado de IA para centros de llamadas con una segmentación detallada del mercado por componente, tipo de implementación, industria vertical y geografía. Se espera que el mercado mundial de inteligencia artificial para centros de llamadas experimente un alto crecimiento durante el período de pronóstico. El informe proporciona estadísticas clave sobre el estado del mercado de los principales actores del mercado de IA para centros de llamadas y ofrece tendencias y oportunidades clave en el mercado.
SEGMENTACIÓN DEL MERCADO
El mercado global de IA para centros de llamadas está segmentado según el componente, el tipo de implementación y la industria vertical. Según el componente, el mercado se segmenta en plataformas, soluciones y servicios informáticos. Según el tipo de implementación, el mercado se segmenta en nube y local. El mercado, según la vertical de la industria, se clasifica como BFSI, comercio minorista, atención médica, telecomunicaciones, viajes y servicios. hotelería y otros.
El informe proporciona una descripción detallada de la industria que incluye información tanto cualitativa como cuantitativa. Proporciona una descripción general y un pronóstico del mercado global de IA para centros de llamadas en función de varios segmentos. También proporciona el tamaño del mercado y estimaciones de pronóstico para el año 2021 al 2031 con respecto a cinco regiones principales, a saber; América del Norte, Europa, Asia-Pacífico (APAC), Medio Oriente y África (MEA) y Sur y África. Centroamérica. El mercado de IA de los centros de llamadas de cada región se subsegmenta posteriormente en los respectivos países y segmentos. El informe cubre el análisis y el pronóstico de 18 países a nivel mundial junto con la tendencia actual y las oportunidades que prevalecen en la región.
El informe analiza los factores que afectan el mercado de IA de los centros de llamadas tanto desde el lado de la demanda como de la oferta y evalúa más a fondo el mercado. dinámica que afecta al mercado durante el período de pronóstico, es decir, impulsores, restricciones, oportunidades y tendencias futuras. El informe también proporciona un análisis PEST exhaustivo para las cinco regiones, a saber; América del Norte, Europa, APAC, MEA y América del Sur y del Sur. Centroamérica después de evaluar los factores políticos, económicos, sociales y tecnológicos que afectan el mercado de IA de call center en estas regiones.
ACTORES DEL MERCADO
Los informes cubren Desarrollos clave en el mercado de IA de call center como estrategias de crecimiento orgánico e inorgánico. Varias empresas se están centrando en estrategias de crecimiento orgánico como lanzamientos de productos, aprobaciones de productos y otros como patentes y eventos. Las actividades de estrategias de crecimiento inorgánico observadas en el mercado fueron adquisiciones y asociaciones y asociaciones. colaboraciones. Estas actividades han allanado el camino para la expansión de los negocios y la base de clientes de los actores del mercado. Se prevé que los actores del mercado de IA de centros de llamadas tendrán lucrativas oportunidades de crecimiento en el futuro con la creciente demanda de IA de centros de llamadas en el mercado global. A continuación se menciona la lista de algunas empresas involucradas en el mercado de IA de centros de llamadas.
El informe también incluye los perfiles de empresas clave de IA de centros de llamadas junto con su análisis FODA y estrategias de mercado. Además, el informe se centra en los principales actores de la industria con información como perfiles de empresas, componentes y servicios ofrecidos, información financiera de los últimos tres años y desarrollos clave en los últimos cinco años.
- Soluciones artificiales
- Conversica, Inc.
- Google LLC
- IBM Corporation
- Infosys Limited
- NICE Ltd.
- Nuance Communications, Inc.
- Pypestream Inc.
- SAP SE
- Talkdesk, Inc
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
- Excel Dataset
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
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to country scope.
Trends and growth analysis reports related to Technology, Media and Telecommunications : READ MORE..
The List of Companies
1. Artificial Solutions
2. Conversica, Inc.
3. Google LLC
4. IBM Corporation
5. Infosys Limited
6. NICE Ltd.
7. Nuance Communications, Inc.
8. Pypestream Inc.
9. SAP SE
10. Talkdesk, Inc
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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