Se espera que el mercado de BPO en la nube crezca de US$ 34.801,2 millones en 2017 a US$ 94.522,7 millones en 2025; se estima que crecerá a una CAGR del 22,1% entre 2017 y 2025.BPO market expected to grow from US$ 34,801.2 million in 2017 to US$ 94,522.7 million by 2025; it is estimated to grow at a CAGR of 22.1% from 2017 to 2025.
La reducción de los costes operativos y la agilidad que ofrece el BPO en la nube se deben al crecimiento del mercado. La ventaja de costes que ofrece el BPO en la nube es una de las razones clave que influye en la elección de las organizaciones con respecto a los servicios de BPO tradicionales. Reduce drásticamente los costes de TI de la organización al proporcionar soporte y mantenimiento del software y el hardware, y también permite actualizar y gestionar los procesos sin esfuerzo, lo que conduce a una reducción de los costes de los servicios empresariales.BPO is attributing to the growth of the market. The cost advantage offered by Cloud BPO is one of the key reasons, which impacts the choice of organizations with respect to traditional BPO services. It dramatically reduces the IT cost of the organization by providing support and maintenance of the software and hardware, and also effortlessly upgrades, updates and manage the processes, subsequently leading to curtailed cost of business services.
Por otro lado, la integración de la computación en la nube beneficia enormemente a los BPO. Los proveedores de servicios BPO pueden aprovechar los beneficios de la computación en la nube al reducir el tiempo de procesamiento de los procesos comerciales intensivos en datos de las organizaciones y ofrecer un flujo de trabajo de procesamiento de datos en un tiempo de respuesta compacto. Los BPO en la nube también se benefician enormemente en términos de flexibilidad para agregar funciones y características novedosas a sus sistemas y satisfacer de manera efectiva las cambiantes demandas de los clientes. Las plataformas en la nube brindan a los BPO una alternativa ágil y elástica al eliminar la presión de la próxima competencia en el mercado. Debido a estas ventajas que ofrece el BPO en la nube, las empresas de todas las industrias prefieren externalizar sus procesos comerciales a proveedores de servicios BPO en la nube, lo que impulsa el crecimiento del mercado BPO en la nube a nivel mundial.BPO itself is highly benefitted by the integration of cloud computing. The BPO service providers are capable of leveraging the benefits of cloud computing by dropping down the processing time for data-intensive business processes of the organizations, and offering data processing workflow at a compact turnaround time. The Cloud BPOs are also highly benefitted in terms of flexibility of conveniently adding novel functions and features to their systems and effectively attain the transforming client demands. The cloud platforms provides the BPOs with an agile and elastic alternative by eliminating the pressure of forthcoming competition in the market. Owing to these advantages provided by Cloud BPO, companies across all the industries are preferring to outsource their business processes to Cloud BPO services providers, subsequently fueling to the growth of BPO market
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Mercado de BPO en la nube: perspectivas estratégicasBPO Market:
- Obtenga las principales tendencias clave del mercado de este informe.Esta muestra GRATUITA incluirá análisis de datos, desde tendencias del mercado hasta estimaciones y pronósticos.
Perspectivas del mercado–
Mercado de BPO en la nubeBPO Market
Obligación de mejorar el servicio al cliente
Los clientes del actual entorno altamente competitivo son muy conscientes de su creciente poder y valor, ya que se han encontrado con la economía digital y han obtenido acceso a diversos servicios en todo el mundo. Esto ha aumentado aún más sus expectativas con respecto a los servicios basados en la nube, ya que las organizaciones son más conscientes de los beneficios de los servicios de BPO en la nube. La nube como plataforma central ya ha sido aprovechada por los clientes como una nueva iniciativa externa e interna, lo que posteriormente ha aumentado la competencia entre los proveedores de servicios de BPO, motivándolos aún más a adoptar tecnologías improvisadas, como las tecnologías basadas en la nube, para servir mejor a sus clientes.BPO services. The cloud as a core platform has been already been leveraged by the clients as a novel external as well as internal initiative, which has subsequently increased the competition among the BPO service providers, further motivating them to adopt improvised technologies such as cloud based technologies to serve their customers/clients in a better way.
Información basada en servicios
En función de los servicios, el mercado de BPO en la nube se segmenta en recursos humanos, comercio electrónico, finanzas y contabilidad, atención al cliente, ventas y marketing, entre otros. El segmento de recursos humanos tuvo la mayor participación de mercado en 2016.
Los actores que operan en el mercado de BPO en la nube se centran principalmente en el desarrollo de productos avanzados y eficientes.
- En 2017, IBM y Dream Payments amplían los servicios de pago en la nube a las instituciones financieras de EE. UU.
- En 2017, CMA CGM Group firma una asociación estratégica con Infosys para acelerar la transformación de sus sistemas de información.
Perspectivas regionales del mercado de BPO en la nube
Los analistas de Insight Partners explicaron en detalle las tendencias y los factores regionales que influyen en el mercado de BPO en la nube durante el período de pronóstico. Esta sección también analiza los segmentos y la geografía del mercado de BPO en la nube en América del Norte, Europa, Asia Pacífico, Oriente Medio y África, y América del Sur y Central.
- Obtenga datos regionales específicos para el mercado de BPO en la nube
Alcance del informe de mercado de BPO en la nube
| Atributo del informe | Detalles |
|---|---|
| Tamaño del mercado en 2017 | US$ 34.8 mil millones |
| Tamaño del mercado en 2025 | US$ 94,52 mil millones |
| CAGR global (2017-2025) | 22,1% |
| Datos históricos | 2015-2016 |
| Período de pronóstico | 2018-2025 |
| Segmentos cubiertos | Por servicio
|
| Regiones y países cubiertos | América del norte
|
| Líderes del mercado y perfiles de empresas clave |
|
Densidad de actores del mercado: comprensión de su impacto en la dinámica empresarial
El mercado de BPO en la nube está creciendo rápidamente, impulsado por la creciente demanda de los usuarios finales debido a factores como la evolución de las preferencias de los consumidores, los avances tecnológicos y una mayor conciencia de los beneficios del producto. A medida que aumenta la demanda, las empresas amplían sus ofertas, innovan para satisfacer las necesidades de los consumidores y aprovechan las tendencias emergentes, lo que impulsa aún más el crecimiento del mercado.
La densidad de actores del mercado se refiere a la distribución de las empresas o firmas que operan dentro de un mercado o industria en particular. Indica cuántos competidores (actores del mercado) están presentes en un espacio de mercado determinado en relación con su tamaño o valor total de mercado.
Las principales empresas que operan en el mercado de BPO en la nube son:
- Soluciones Firstsource Ltd.
- Sociedad Anónima de Capital Variable (SAC) Ltd.
- Compañía: Infosys Ltd.
- Tecnologías HCL Ltd.
- Genpact Limitada.
Descargo de responsabilidad : Las empresas enumeradas anteriormente no están clasificadas en ningún orden particular.
- Obtenga una descripción general de los principales actores clave del mercado de BPO en la nube
El mercado de BPO en la nube se ha segmentado de la siguiente manera:
Mercado de BPO en la nube: por servicios
- Recursos humanos
- Comercio electrónico
- Finanzas y Contabilidad
- Atención al cliente
- Ventas y marketing
- Otros
Mercado de BPO en la nube: por sector vertical
- BFSI
- Telecomunicaciones y TI
- Cuidado de la salud
- Automotor
- Fabricación
- Alimentos y bebidas
- Poder y energía
- Electrónica de consumo
- Otros
Mercado de BPO en la nube: por geografía
América del norte
- A NOSOTROS
- Canadá
- México
Europa
- Francia
- Alemania
- Italia
- España
- Reino Unido
Asia Pacífico (APAC)
- Japón
- Porcelana
- Australia
- India
Oriente Medio y África (MEA)
- Arabia Saudita
- Emiratos Árabes Unidos
- Sudáfrica
América del Sur (SAM)
- Brasil
Mercado de BPO en la nube: perfiles de empresas
- Corporación IBM
- Corporación Oracle
- SAP SE
- Eficiencia Energética
- Competente
- Sistemas de información
- Accenture
- Consultoría Tata
- Sistema financiero Sungard
- Wipro
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
- Excel Dataset
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
The Human Resource Outsourcing services offered by the Cloud BPOs facilitate the organizations approach the core HRO needs while synergizing business objectives with resource utilization.
Surging demand for Cloud BPO is aligned with the progression in global market for Robotic Process Automation (RPA). The RPA with other digital disruptors comprise of digital labor and advanced software automation has a potential to drive the new generation of Cloud BPOs facilities that offer virtual workforce.
North America region holds the largest market share in the cloud BPO market, owing to rising demand from the public sector, mid-size banking, healthcare sector and financial service organizations. The cloud based outsourcing industry in the region has recently witnessed multiple merger & acquisitions, partnerships and reconstruction which makes the market to grow efficiently in North America.
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The List of companies
1. Firstsource Solutions Ltd.
2. WNS (Holdings) Ltd.
3. Infosys Ltd.
4. HCL Technologies Ltd.
5. Genpact Ltd.
6. Capgemini SE
7. CA Inc.
8. Atos SE
9. Tata Consultancy Services Ltd.
10. DXC Technology Company
11. Sungard
12. Accenture PLC
13. ADP LLC
14. IBM Corporation
15. Oracle Corporation
16. SAP SE
17. Xerox Corp.
18. HPE
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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