Une réponse vocale interactive (IVR) est une solution logicielle qui accepte un agencement de sélection par clavier à tonalité et de saisie téléphonique vocale afin de fournir des réponses appropriées sous forme de voix, d'appel. retour, fax, e-mail ou tout autre support. Habituellement, ces IVR sont des fragments d’applications plus vastes qui comprennent également l’accès aux bases de données. Grâce à l'intégration de téléphonie informatique (CTI), les applications SVI peuvent transmettre un appel à un être humain qui peut visualiser les données relatives à l'appelant sur un écran.
DYNAMIQUE DU MARCHÉ
Le marché de la réponse vocale interactive (IVR) devrait croître au cours de la période de prévision en raison de facteurs déterminants tels que l’adoption croissante de solutions basées sur le cloud et l’augmentation des cas d’intégration de technologies avancées dans une myriade de secteurs industriels. Le marché est susceptible de présenter des opportunités pour les marchés inexploités et une sensibilisation croissante des patients.
PORTÉE DU MARCHÉ
L'analyse du marché mondial de la réponse vocale interactive (IVR) pour 2031" est une étude spécialisée et approfondie de l'industrie de la réponse vocale interactive (IVR), avec un accent particulier sur l'analyse des tendances du marché mondial. Le rapport vise à fournir un aperçu du marché de la réponse vocale interactive (IVR) avec une segmentation détaillée du marché par type, type de déploiement, composant, utilisateur final, secteur vertical et géographie. Le marché mondial de la réponse vocale interactive (IVR) devrait connaître une forte croissance au cours de la période de prévision. Le rapport fournit des statistiques clés sur l'état du marché des principaux acteurs du marché de la réponse vocale interactive (RVI) et présente les principales tendances et opportunités sur le marché.
SEGMENTATION DU MARCHÉ
Le marché mondial de la réponse vocale interactive (IVR) est segmenté en fonction du type, du type de déploiement, du composant, de l’utilisateur final et du secteur vertical. Type basé, le marché est segmenté en fonction du clavier et de la vitesse. Sur la base du type de déploiement, le marché est segmenté en cloud et sur site. Sur la base du composant, le marché est segmenté en solution (routage d’appels, sortants et libre-service), service (services gérés, service professionnel). Le marché, sur la base de l’utilisateur final, est classé en grandes entreprises, petites et grandes entreprises. Moyennes entreprises. Sur la base de l'industrie verticale, le marché est segmenté en BFSI, soins de santé, télécommunications, médias et applications. Divertissement, vente au détail et amp; Commerce électronique, transports et amp; Logistique, gouvernement et autres.
Le rapport fournit un aperçu détaillé de l'industrie, comprenant des informations à la fois qualitatives et quantitatives. Il fournit un aperçu et des prévisions du marché mondial de la réponse vocale interactive (IVR) en fonction de divers segments. Il fournit également la taille du marché et des estimations prévisionnelles de 2021 à 2031 pour cinq grandes régions, à savoir : Amérique du Nord, Europe, Asie-Pacifique (APAC), Moyen-Orient et Afrique (MEA) et Amérique du Sud et du Sud. Amérique centrale. Le marché de la réponse vocale interactive (IVR) de chaque région est ensuite sous-segmenté par pays et segments respectifs. Le rapport couvre l'analyse et les prévisions de 18 pays dans le monde ainsi que les tendances actuelles et les opportunités qui prévalent dans la région.
Le rapport analyse les facteurs affectant le marché de la réponse vocale interactive (RVI), tant du côté de la demande que de l'offre, et évalue plus en détail dynamique du marché affectant le marché au cours de la période de prévision, c’est-à-dire les moteurs, les contraintes, les opportunités et les tendances futures. Le rapport fournit également une analyse PEST exhaustive pour les cinq régions, à savoir : Amérique du Nord, Europe, APAC, MEA et Amérique du Sud et du Sud. Amérique centrale après avoir évalué les facteurs politiques, économiques, sociaux et technologiques affectant le marché de la réponse vocale interactive (RVI) dans ces régions.
ACTEURS DU MARCHÉ< br />Les rapports couvrent les développements clés du marché de la réponse vocale interactive (IVR) en tant que stratégies de croissance organique et inorganique. Diverses entreprises se concentrent sur des stratégies de croissance organique telles que les lancements de produits, les approbations de produits et d'autres telles que les brevets et les événements. Les activités de stratégies de croissance inorganiques observées sur le marché étaient des acquisitions et des partenariats et des partenariats. collaborations. Ces activités ont ouvert la voie à l’expansion des activités et de la clientèle des acteurs du marché. Les payeurs du marché de la réponse vocale interactive (IVR) devraient bénéficier d’opportunités de croissance lucratives à l’avenir avec la demande croissante de réponse vocale interactive (IVR) sur le marché mondial. Vous trouverez ci-dessous la liste de quelques entreprises engagées sur le marché de la réponse vocale interactive (IVR).
Le rapport comprend également les profils des principales sociétés de réponse vocale interactive (IVR), ainsi que leur analyse SWOT et leurs stratégies de marché. En outre, le rapport se concentre sur les principaux acteurs du secteur avec des informations telles que les profils d'entreprise, les composants et les services proposés, les informations financières des 3 dernières années, les développements clés au cours des cinq dernières années.
- 8X8, Inc.
- Aspect Software Parent, Inc.
- AT&T Inc.
- Avaya Inc.
- Cisco Systems, Inc.
- Convergys Corporation
- Genesys Telecommunication Laboratories, Inc.
- Nuance Communications, Inc.
- Verizon Communications Inc.
- Ouest Corporation
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
- Excel Dataset
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
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to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
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to country scope.
Frequently Asked Questions
The market is expected to register a CAGR of 6.5% during 2023–2032
Increased Interest in the Automation of Customer Service, Cost Effectiveness, and need for enhanced customer experience are constant drivers of this market
AI and Machine Learning Integration, growing omnichannel support, and personalization are key trends in this market
Key Players in this market are- 8X8, Inc., Aspect Software Parent, Inc., AT&T Inc., Avaya Inc., Cisco Systems, Inc., Convergys Corporation, Genesys Telecommunication Laboratories, Inc., Nuance, Communications, Inc., Verizon Communications Inc.
The report can be delivered in PDF/PPT format; we can also share excel dataset based on the request.
Some of the customization options available based on request are additional 3–5 company profiles and country-specific analysis of 3–5 countries of your choice. Customizations are to be requested/discussed before making final order confirmation, as our team would review the same and check the feasibility.
Trends and growth analysis reports related to Technology, Media and Telecommunications : READ MORE..
1. 8X8, Inc.
2. Aspect Software Parent, Inc.
3. AT&T Inc.
4. Avaya Inc.
5. Cisco Systems, Inc.
6. Convergys Corporation
7. Genesys Telecommunication Laboratories, Inc.
8. Nuance Communications, Inc.
9. Verizon Communications Inc.
10. West Corporation
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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