Unified Communication Market Size and Forecasts (2021 - 2031), Global and Regional Share, Trends, and Growth Opportunity Analysis
Les communications et collaboration unifiées (UC&C) combinent des outils de communication d'entreprise assemblés en une seule interface et intégrés dans un système de gestion. Un ensemble de produits UC&C comprend une variété d'outils tels que des outils de messagerie, des solutions de conférence audio et vidéo, la téléphonie IP, des services de centre de contact et des applications d'interaction client. La solution UC&C offre divers avantages aux salariés en améliorant leur capacité à télétravailler ou à travailler à distance. Les solutions UC&C sont disponibles sous forme de logiciels sur site, de solutions hébergées par des partenaires ou en tant que service (UCaaS) auprès de fournisseurs de cloud.
Impact du COVID-19
Pendant la pandémie de COVID-19, le gouvernement et les autorités de régulation ont mandaté les organisations publiques et privées pour adopter de nouvelles pratiques de travail à distance et de maintien de la distance sociale. Pendant la pandémie de COVID-19, la manière numérique de faire des affaires est devenue un nouveau plan de continuité des activités (PCA) pour diverses organisations à travers le monde. Avec l'adoption des pratiques de travail à distance, des appareils BYOD, de la tendance du travail à domicile (WFH) et de la pénétration d'Internet dans le monde entier, les organisations et les individus sont susceptibles d'utiliser les technologies numériques, ce qui accroît le besoin de solutions UC&C. Pendant la pandémie, les organisations ont connu une transition vers le travail à distance et une demande accrue de solutions de visioconférence et de produits matériels, ce qui a finalement contribué à la croissance des solutions UC&C parmi les utilisateurs finaux.
Tendances régionales
En termes de Dans cette région, l’Amérique du Nord détient une part importante, suivie par l’Europe et l’Asie-Pacifique (APAC) sur le marché mondial des communications et de la collaboration unifiées. La présence de plusieurs fournisseurs de solutions UC&C de premier plan dans la région et de grandes organisations contribue à la croissance du marché. Des acteurs clés tels qu'IBM, Zoom, Cisco et Avaya proposent des solutions et des services UC&C améliorés pour répondre aux besoins des clients. En raison de la pandémie, les organisations de la région ont adopté le travail à distance pour leurs employés, augmentant ainsi la demande de solutions de communication unifiées. Ainsi, l'utilisation intensive du BYOD et la tendance au travail à distance ont stimulé la demande de solutions UC&C dans la région.
Analyse de la concurrence et développements récents
Certains des principaux acteurs opérant sur le marché se trouvent Alcatel-Lucent Enterprise ; Services de propriété intellectuelle Windstream ; StarBlue ; Orange SA; Pavé numérique; Groupe BT plc ; Verizon ; RingCentral, Inc. ; LogMeIn, Inc.; Fusée; Avaya ; Microsoft Corporation; Cisco Systems, Inc. ; Communications vidéo Zoom ; Inc. ; et Google LLC. Ces fournisseurs ont une forte empreinte géographique, une large base de clients et des canaux de distribution bien organisés, ce qui les aide à augmenter leurs revenus et à maintenir une position forte sur le marché. Les entreprises se concentrent sur diverses stratégies de croissance organique et inorganique pour rester compétitives et acquérir une meilleure clientèle. Certains des développements récents sont mentionnés ci-dessous :
En juillet 2021, Verizon a lancé de nouvelles fonctionnalités BlueJeans Meetings pour iPadOS, iOS et Android pour prendre en charge la réalité de la main-d'œuvre mobile d'aujourd'hui, ainsi que de nouveaux partenariats d'appareils et applications visant à libérer la puissance de Verizon Mobile Edge Compute pour une collaboration vidéo en temps réel en déplacement.
En juin 2021, AVANT Communications a annoncé l'expansion de son partenariat dans le cadre du programme de partenariat de référence de Zoom pour offrir la plate-forme de communications unifiées axée sur la vidéo de Zoom via AVANT» s réseau de conseillers de confiance en Europe.
En avril 2021, Verizon Business a conclu un accord pour acquérir BlueJeans Network, une plateforme de visioconférence et d'événements de confiance de niveau entreprise.
En janvier 2021, Comcast a acquis Blueface (un fournisseur technologique mondial basé à Dublin, en Irlande), élargissant ainsi son secteur des services aux entreprises et sa présence internationale.
The New Era of Unified Communication and Collaboration Tools in COVID-19 Pandemic, and Geography (North America, Europe, Asia Pacific, and South and Central America)Market Report Scope
| Report Attribute | Details |
|---|---|
| Market size in | US$ XX million |
| Market Size by | US$ XX Million |
| Global CAGR | XX% |
| Historical Data | 2021-2022 |
| Forecast period | 2024-2031 |
| Segments Covered |
By La nouvelle ère des outils de communication et de collaboration unifiées dans la pandémie de COVID-19
|
| Regions and Countries Covered |
Amérique du Nord
|
| Market leaders and key company profiles |
|
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
- CISCO SYSTEMS INC.
- POLYCOM INC.
- AVAYA INC.
- NEC CORPORATION
- RINGCENTRAL INC.
- ZOOM VIDEO COMMUNICATIONS, INC.
- MICROSOFT CORPORATION
- GOOGLE LLC
- 8X8
- VERIZON
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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