Le comunicazioni unificate e la collaborazione (UC&C) combinano strumenti di comunicazione aziendale assemblati in un'unica interfaccia e integrati in un sistema di gestione. Una serie di prodotti UC&C include una varietà di strumenti come strumenti di messaggistica, soluzioni di conferenza audio e video, telefonia IP, servizi di contact center e applicazioni di interazione con i clienti. La soluzione UC&C offre vari vantaggi ai dipendenti migliorando la loro capacità di telelavoro o lavoro in remoto. Le soluzioni UC&C sono disponibili come software on-premise, soluzioni ospitate da partner o come servizio (UCaaS) da fornitori di servizi cloud.
Impatto del COVID-19
Durante la pandemia di COVID-19, il governo e le autorità di regolamentazione hanno incaricato le organizzazioni pubbliche e private di adottare nuove pratiche per lavorare a distanza e mantenere la distanza sociale. Durante la pandemia di COVID-19, il modo digitale di fare affari è diventato un nuovo piano di continuità aziendale (BCP) per varie organizzazioni a livello globale. Con l’adozione di pratiche di lavoro remoto, dispositivi BYOD, tendenza al lavoro da casa (WFH) e penetrazione di Internet in tutto il mondo, le organizzazioni e gli individui sono portati a utilizzare le tecnologie digitali, determinando così la necessità di soluzioni UC&C. Durante la pandemia, le organizzazioni hanno sperimentato uno spostamento verso il lavoro a distanza e una maggiore domanda di soluzioni di videoconferenza e prodotti hardware, che alla fine hanno contribuito alla crescita delle soluzioni UC&C tra gli utenti finali.
Tendenze regionali
In termini di regione, il Nord America detiene una quota significativa, seguita da Europa e Asia Pacifico (APAC) nel mercato globale della comunicazione unificata e della collaborazione. La presenza di numerosi importanti fornitori di soluzioni UC&C nella regione e di grandi organizzazioni contribuisce alla crescita del mercato. Attori chiave come IBM, Zoom, Cisco e Avaya offrono soluzioni e servizi UC&C avanzati per soddisfare le esigenze dei clienti. A causa della pandemia, le organizzazioni della regione hanno adottato il lavoro a distanza per i propri dipendenti, aumentando la domanda di soluzioni di comunicazione unificata. Pertanto, l'elevato utilizzo del BYOD e la tendenza al lavoro da remoto hanno incrementato la domanda di soluzioni UC&C nella regione.
L'unificato Si prevede che il mercato della comunicazione e collaborazione nell’APAC crescerà al CAGR più elevato durante il periodo di previsione. L’APAC è il principale hub digitale al mondo. La crescente adozione della tecnologia digitale, del cloud e della tendenza alla mobilità in paesi come Giappone, Australia e Nuova Zelanda (ANZ) e India stanno guidando la crescita del mercato. Le iniziative e gli investimenti governativi in vari paesi dell’APAC per l’adozione di tecnologie e infrastrutture digitali aumentano ulteriormente la domanda di soluzioni e servizi UC&C. L’emergere dell’istruzione a distanza e dell’e-learning per soddisfare esigenze educative diversificate nei paesi dell’APAC ha portato all’espansione del mercato UC&C. Nell'APAC, molti fornitori di servizi regionali (RSP) e fornitori di servizi globali (SPG) offrono servizi UC&C a pieno titolo. come parte del loro portafoglio di prodotti di collaborazione principali. Inoltre, con la crescente adozione della tecnologia cloud e l'aumento della spesa per la tecnologia digitale, l'APAC sta recuperando terreno rispetto ad altre regioni importanti, come il Nord America e l'Europa.
Analisi della concorrenza e sviluppi recenti
Alcuni dei principali attori che operano sul mercato ci sono Alcatel-Lucent Enterprise; Servizi di proprietà intellettuale Windstream; StellaBlu; Arancione SA; Tastiera; BT Group plc; Verizon; RingCentral, Inc.; LogMeIn, Inc.; Fuze; Avaya; Microsoft Corporation; Cisco Systems, Inc.; Zoom Videocomunicazioni; Inc.; e Google LLC. Questi fornitori hanno una forte presenza geografica, un’ampia base di clienti e canali di distribuzione ben organizzati, che li aiutano ad aumentare i ricavi e a mantenere una forte posizione nel mercato. Le aziende si concentrano su varie strategie di crescita organica e inorganica per rimanere competitive e acquisire una migliore base di clienti. Alcuni dei recenti sviluppi sono menzionati di seguito:
Nel luglio 2021, Verizon ha lanciato nuove funzionalità BlueJeans Meetings per iPadOS, iOS e Android per supportare la realtà della forza lavoro mobile di oggi, nonché nuove partnership per dispositivi e applicazioni volte a sfruttare la potenza di Verizon Mobile Edge Compute per la collaborazione video in tempo reale in movimento.
Nel giugno 2021, AVANT Communications ha annunciato l'espansione della propria partnership come parte del Programma Referral Partner di Zoom per offrire la prima piattaforma di comunicazione unificata video di Zoom tramite AVANT's Partner Program. s rete di Trusted Advisors in Europa.
Nell'aprile 2021, Verizon Business ha stipulato un accordo per acquisire BlueJeans Network, una piattaforma affidabile per videoconferenze ed eventi di livello aziendale.
Nel gennaio 2021, Comcast ha acquisito Blueface (un fornitore tecnologico globale con sede a Dublino, Irlanda), espandendo il proprio settore dei servizi alle imprese e la propria presenza internazionale.
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
- Excel Dataset
- The New Era of Unified Communication and Collaboration Tools in COVID-19 Pandemic, and Geography (North America, Europe, Asia Pacific, and South and Central America) Market Scope and Analysis
- The New Era of Unified Communication and Collaboration Tools in COVID-19 Pandemic, and Geography (North America, Europe, Asia Pacific, and South and Central America) Market Size and Share
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
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to country scope.
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The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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