Customer Engagement Solutions Market Size and Forecasts (2021 - 2031), Global and Regional Share, Trends, and Growth Opportunity Analysis
顧客エンゲージメント ソリューションは、オンライン サービスやオフライン サービスに至るまでのさまざまなコミュニケーション チャネルを通じて、消費者と組織との間に直接的または間接的に一定レベルの対話を提供する機能です。このつながりは、莫大な利益、収益、より高い顧客生涯価値を求める顧客エクスペリエンスと顧客エンゲージメントの向上に役立ちます。カスタマー エンゲージメント ソリューションは、顧客が問題を迅速に解決し、改善方法を提案できるように支援します。
e コマース プラットフォームの使用の増加、スマートフォンやタブレットだけでなくカスタマー エンゲージメント ソリューションの導入の増加などがその例です。世界の顧客エンゲージメントソリューション市場の成長に貢献している主要な要因。ただし、顧客のカスタマイズされた期待と、Customer Engagement ソリューションと他のテクノロジーの間でデータを同期するための複雑さが、世界の Customer Engagement ソリューション市場の成長を妨げる要因です。
「2031 年までの世界の Customer Engagement ソリューション市場分析」は、世界の顧客エンゲージメント ソリューション市場動向に焦点を当てた、顧客エンゲージメント ソリューションの専門的かつ詳細な調査。このレポートは、コンポーネント、組織規模、展開モデル、垂直および地域ごとの詳細な市場セグメンテーションとともに、世界の顧客エンゲージメントソリューション市場の概要を提供することを目的としています。世界の顧客エンゲージメントソリューション市場は、予測期間中に高い成長を遂げると予想されています。このレポートは、主要な市場プレーヤーの市場状況に関する主要な統計を提供し、市場の主要な傾向と機会を提供します。
カスタマーエンゲージメントソリューション市場レポートは、定性的および定量的な情報の両方を含む業界の詳細な概要を提供します。これは、コンポーネント、組織規模、展開モデル、および業種ごとに基づいた世界の顧客エンゲージメント ソリューション市場の概要と予測を提供します。また、5 つの主要地域に関する顧客エンゲージメント ソリューション市場全体の市場規模と 2031 年までの予測も提供します。北米、ヨーロッパ、アジア太平洋 (APAC)、中東およびアフリカ (MEA)、南米 (SAM)。各地域ごとの市場は、後でそれぞれの国とセグメントごとにサブセグメント化されます。このレポートでは、世界 16 か国の分析と予測、およびこの地域で広まっている現在の傾向と機会について取り上げています。
これに加えて、レポートでは、需要側と供給側の両方からカスタマー エンゲージメント ソリューション市場に影響を与える要因を分析し、市場のダイナミクスをさらに評価します。予測期間中の顧客エンゲージメントソリューション市場に影響を与える要因、制約、機会、将来の傾向。このレポートは、5 つの地域すべてに対する徹底的な PEST 分析も提供します。北米、ヨーロッパ、APAC、MEA、南米は、これらの地域の市場に影響を与える政治的、経済的、社会的、技術的要因を評価した後、分析されます。
また、市場に影響を与える主要な顧客エンゲージメント ソリューション市場のプレーヤーも調査でプロファイルされています。 SWOT分析と市場戦略とともに。このレポートはまた、企業概要、提供される製品およびサービス、過去 3 年間の財務情報、過去 5 年間の主要な発展などの情報を提供する業界の主要企業に焦点を当てています。顧客エンゲージメント ソリューション市場に影響を与える主要企業には、Aspect Software, Inc.、Microsoft Corporation、IBM Corporation、Calabrio, Inc.、Avaya Inc.、Oracle Corporation、OpenText Corporation、SAP SE、Pegasystems Inc.、Nuance Communications, Inc. などがあります。 .
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
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to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
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to country scope.
The List of Companies
1. Aspect Software, Inc.
2. Microsoft Corporation
3. IBM Corporation
4. Calabrio, Inc.
5. Avaya Inc.
6. Oracle Corporation
7. OpenText Corporation
8. SAP SE
9. Pegasystems Inc.
10. Nuance Communications, Inc.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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