클라우드 BPO 시장 개요, 성장, 동향, 분석, 연구 보고서(2017-2025)

  • Report Code : TIPTE100000713
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 221
Buy Now

 

클라우드 BPO 시장은 2017년 34,801.2백만 달러에서 2025년 94,522.7백만 달러로 성장할 것으로 예상되며, 2017년에서 2025년까지 연평균 성장률 22.1%로 성장할 것으로 추산됩니다.

 

클라우드 BPO가 제공하는 운영 비용 및 민첩성 감소는 시장 성장에 기여하고 있습니다. 클라우드 BPO가 제공하는 비용 이점은 전통적인 BPO 서비스와 관련하여 조직의 선택에 영향을 미치는 주요 이유 중 하나입니다. 소프트웨어 및 하드웨어의 지원 및 유지 관리를 제공하여 조직의 IT 비용을 획기적으로 줄이고 프로세스를 손쉽게 업그레이드, 업데이트 및 관리하여 결과적으로 비즈니스 서비스 비용을 절감합니다.

반면, BPO 자체는 클라우드 컴퓨팅의 통합으로 큰 이점을 얻습니다. BPO 서비스 제공자는 조직의 데이터 집약적 비즈니스 프로세스에 대한 처리 시간을 줄이고 컴팩트한 턴어라운드 시간에 데이터 처리 워크플로를 제공함으로써 클라우드 컴퓨팅의 이점을 활용할 수 있습니다. 클라우드 BPO는 시스템에 새로운 기능과 특징을 편리하게 추가하고 변화하는 고객 요구 사항을 효과적으로 달성할 수 있는 유연성 측면에서도 큰 이점을 얻습니다. 클라우드 플랫폼은 시장에서 다가올 경쟁의 압력을 제거하여 BPO에 민첩하고 탄력적인 대안을 제공합니다. 클라우드 BPO가 제공하는 이러한 이점으로 인해 모든 산업의 회사는 비즈니스 프로세스를 클라우드 BPO 서비스 제공자에게 아웃소싱하는 것을 선호하고 있으며, 그 결과 전 세계적으로 클라우드 BPO 시장이 성장하고 있습니다 .

 

 

귀하의 요구 사항에 맞게 이 보고서를 사용자 정의하세요

이 보고서의 일부 또는 국가 수준 분석, Excel 데이터 팩을 포함하여 모든 보고서에 대한 사용자 정의를 무료로 받을 수 있으며 신생 기업 및 대학을 위한 훌륭한 혜택과 할인 혜택을 이용할 수 있습니다.

클라우드 BPO 시장:

Cloud BPO Market
  • 이 보고서의 주요 시장 동향을 알아보세요.
    이 무료 샘플에는 시장 동향부터 추정 및 예측까지 다양한 데이터 분석이 포함됩니다.

 

 

시장 통찰력–

클라우드 BPO 시장

 

 


고객 서비스 향상을 위한 강박관념

 

The customers in today’s highly competitive environment are well aware about their burgeoning power and value as they have encountered with the digital economy and attained access to various services worldwide. This has further raised their expectations with respect to cloud based services as organizations have become more aware about the benefits of Cloud BPO services. The cloud as a core platform has been already been leveraged by the clients as a novel external as well as internal initiative, which has subsequently increased the competition among the BPO service providers, further motivating them to adopt improvised technologies such as cloud based technologies to serve their customers/clients in a better way.

 

 

 

Services -Based Insights

 

Based on services, the cloud BPO market is segmented into human resource, e-commerce, finance and accounting, customer care, sales & marketing, others. The human resource segment held the largest market share in 2016.

Players operating in the cloud BPO market are mainly focused on the development of advanced and efficient products.

  • In 2017, IBM and Dream Payments Expand Payment Services on the Cloud to U.S. Financial Institutions.
  • In 2017, CMA CGM Group Signs Strategic Partnership with Infosys to Accelerate Transformation of its Information Systems.

 

 

Cloud BPO Market Regional Insights

The regional trends and factors influencing the Cloud BPO Market throughout the forecast period have been thoroughly explained by the analysts at Insight Partners. This section also discusses Cloud BPO Market segments and geography across North America, Europe, Asia Pacific, Middle East and Africa, and South and Central America.

Cloud BPO Market
  • Get the Regional Specific Data for Cloud BPO Market

Cloud BPO Market Report Scope

Report AttributeDetails
Market size in 2017US$ 34.8 Billion
Market Size by 2025US$ 94.52 Billion
Global CAGR (2017 - 2025)22.1%
Historical Data2015-2016
Forecast period2018-2025
Segments CoveredBy Service
  • Human Resource
  • E-Commerce
  • Finance and Accounting
  • Customer Care
  • Sales & Marketing
By Vertical
  • BFSI
  • Telecom & IT
  • Healthcare
  • Automotive
  • Manufacturing
  • Food and Beverage
  • Power & Energy
  • Consumer Electronics
Regions and Countries CoveredNorth America
  • US
  • Canada
  • Mexico
Europe
  • UK
  • Germany
  • France
  • Russia
  • Italy
  • Rest of Europe
Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • Rest of Asia-Pacific
South and Central America
  • Brazil
  • Argentina
  • Rest of South and Central America
Middle East and Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Rest of Middle East and Africa
Market leaders and key company profiles
  •  
  • Firstsource Solutions Ltd.
  • WNS (Holdings) Ltd.
  • Infosys Ltd.
  • HCL Technologies Ltd.
  • Genpact Ltd.
  • Capgemini SE
  • CA Inc.
  • Atos SE
  • Tata Consultancy Services Ltd.

Market Players Density: Understanding Its Impact on Business Dynamics

클라우드 BPO 시장 시장은 소비자 선호도의 변화, 기술 발전, 제품의 이점에 대한 인식 증가와 같은 요인으로 인해 최종 사용자 수요가 증가함에 따라 빠르게 성장하고 있습니다. 수요가 증가함에 따라 기업은 제품을 확장하고, 소비자의 요구를 충족하기 위해 혁신하고, 새로운 트렌드를 활용하여 시장 성장을 더욱 촉진하고 있습니다.

시장 참여자 밀도는 특정 시장이나 산업 내에서 운영되는 회사나 기업의 분포를 말합니다. 주어진 시장 공간에 얼마나 많은 경쟁자(시장 참여자)가 존재하는지 그 규모나 전체 시장 가치에 비해 나타냅니다.

클라우드 BPO 시장에서 운영되는 주요 회사는 다음과 같습니다.

  1. 퍼스트소스 솔루션 유한회사
  2. WNS(홀딩스) 유한회사
  3. 인포시스 주식회사
  4. HCL 테크놀로지스 유한회사
  5. 젠팩트 유한회사

면책 조항 : 위에 나열된 회사는 어떤 특별한 순서에 따라 순위가 매겨지지 않았습니다.


Cloud BPO Market

 

  • 클라우드 BPO 시장 주요 기업 개요를 알아보세요

 

 

클라우드 BPO 시장은 다음과 같이 세분화됩니다.

 

클라우드 BPO 시장 – 서비스별

 

  • 인적자원
  • 전자상거래
  • 재무 및 회계
  • 고객 서비스
  • 영업 및 마케팅
  • 기타

 

클라우드 BPO 시장 – 수직별     

 

  • 증권거래위원회
  • 통신 및 IT
  • 헬스케어
  • 자동차
  • 조작
  • 음식과 음료
  • 전력 및 에너지
  • 가전제품
  • 기타

 

클라우드 BPO 시장 – 지리별

 

  • 북아메리카

    • 우리를
    • 캐나다
    • 멕시코
  • 유럽

    • 프랑스
    • 독일
    • 이탈리아
    • 스페인
    • 영국
  • 아시아 태평양(APAC)

    • 일본
    • 중국
    • 호주
    • 인도
  • 중동 및 아프리카(MEA)

    • 사우디 아라비아
    • 아랍에미리트
    • 남아프리카 공화국
  • 남미(SAM)

    • 브라질

 

 

클라우드 BPO 시장 – 회사 프로필

 

  • IBM 주식회사
  • 오라클 주식회사
  • SAP SE
  • 휴렛팩커드
  • 인지하다
  • 인포시스
  • 액센추어
  • 타타 컨설턴시
  • 선가드 파이낸셜 시스템
  • 위프로
  • Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
  • PEST and SWOT Analysis
  • Market Size Value / Volume - Global, Regional, Country
  • Industry and Competitive Landscape
  • Excel Dataset
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


Which service of cloud BPO provides maximum benefits?

The Human Resource Outsourcing services offered by the Cloud BPOs facilitate the organizations approach the core HRO needs while synergizing business objectives with resource utilization.

Which trend is projected to stimulate the adoption of cloud BPO among organizations?

Surging demand for Cloud BPO is aligned with the progression in global market for Robotic Process Automation (RPA). The RPA with other digital disruptors comprise of digital labor and advanced software automation has a potential to drive the new generation of Cloud BPOs facilities that offer virtual workforce.

Which continent has highest demand for cloud BPO?

North America region holds the largest market share in the cloud BPO market, owing to rising demand from the public sector, mid-size banking, healthcare sector and financial service organizations. The cloud based outsourcing industry in the region has recently witnessed multiple merger & acquisitions, partnerships and reconstruction which makes the market to grow efficiently in North America.

Trends and growth analysis reports related to Technology, Media and Telecommunications : READ MORE..   
Your data will never be shared with third parties, however, we may send you information from time to time about our products that may be of interest to you. By submitting your details, you agree to be contacted by us. You may contact us at any time to opt-out.

The List of companies


1. Firstsource Solutions Ltd.
2. WNS (Holdings) Ltd.
3. Infosys Ltd.
4. HCL Technologies Ltd.
5. Genpact Ltd.
6. Capgemini SE
7. CA Inc.
8. Atos SE
9. Tata Consultancy Services Ltd.
10. DXC Technology Company
11. Sungard
12. Accenture PLC
13. ADP LLC
14. IBM Corporation
15. Oracle Corporation
16. SAP SE
17. Xerox Corp.
18. HPE


Buy Now  

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.