Queue Management System Market is expected to reach US$ 1,331.48 Million by 2031

Overheating of Data Centers Drives Queue Management System Market  

According to our latest market study on "Queue Management System Market Size and Forecast (2021–2031), Global and Regional Share, Trend, and Growth Opportunity Analysis — by Type, Component, and Application," the queue management system market was valued at US$ 748.18 million in 2023 and is anticipated to reach US$ 1,331.48 million by 2031; it is estimated to record a CAGR of 7.5% from 2023 to 2031. The report includes growth prospects in light of current queue management system market trends and driving factors influencing the market growth.

AI-powered queue management systems are transforming the way businesses manage customer flow and enhance service efficiency. By leveraging advanced technologies such as predictive analytics and computer vision, these systems can analyze historical and real-time data to forecast peak times and optimize staffing levels accordingly. For instance, in September 2023, Intellect, an innovative leader in customizable AI-powered Quality Management Systems (QMS) and Environmental, Health, Safety, and Quality (EHSQ) software solutions, has officially introduced Intellect AI—an advanced AI assistant designed to enhance the efficiency of quality and safety processes. This powerful tool helps streamline operations, reduces errors, and saves time. By integrating years of Intellect's quality and safety data with a no-code platform and cutting-edge AI technologies, including OpenAI and ChatGPT, Intellect AI™ aims to significantly improve productivity, operational efficiency, and strategic decision-making within organizations. Similarly, in December 2022, retailers such as Walmart have adopted AI-driven virtual queues that allow customers to continue shopping while they wait, significantly improving the shopping experience during busy periods such as Black Friday. In addition, hospitals are utilizing AI to track patient wait times and streamline the patient flow process, ensuring timely care and reducing congestion in waiting areas. This integration of AI not only minimizes wait times and enhances customer satisfaction but also enables businesses to make data-driven decisions. Thus, an AI-powered queue management system is expected to set new trends for the queue management system market growth in the coming years.

Queue Management System Market Analysis – by Geography, 2023  

Source: The Insight Partners Analysis

The scope of the queue management system market report focuses on North America (US, Canada, and Mexico), Europe (Spain, UK, Germany, France, Italy, and Rest of Europe), Asia Pacific (South Korea, China, India, Japan, Australia, and Rest of Asia Pacific), Middle East & Africa (South Africa, Saudi Arabia, UAE, and Rest of Middle East & Africa), and South & Central America (Brazil, Argentina, and Rest of South & Central America). In Europe, the UK held the largest queue management system market share in 2023. On a yearly average, British retailers lose ~US$ 1.23 billion owing to long queues at the checkout, as per the research conducted by EE Ltd., a mobile network operator company. As a result, retailers across the country are expected to adopt efficient queue management solutions to enhance customer retention. Furthermore, the National Health Service (NHS) is undergoing a financing reform to support the transformation of health and social care through technological applications such as high-speed connectivity, digital skills, and cyber resilience. To back this, the UK Government is making various investments in the digitization of the healthcare sector. For instance, in June 2022, the UK Government announced an investment of US$ 182.38 million (GBP 150 million) over the next three years to support social care and enable digital healthcare transformation. Similarly, in October 2023, the Department of Health and Social Care announced an investment of US$ 36.40 million (GBP 30 million) in innovative technology for the NHS. Thus, the growing investment in the digitization of the healthcare sector is likely to have a significant impact on the queue management system market forecast in the next few years.   

In APAC, China held the largest queue management system market share in 2023, followed by Japan. The number of self-service dining establishments in the country is increasing owing to the availability of technologies that help cut costs and improve efficiency, which is expected to fuel the demand for queue management systems in China. Furthermore, the country's government aims to build 216 new airports by 2035. Such developments are expected to propel the demand for queue management systems in the country. Also, the queue management system helps the departmental store staff appropriately regulate the customer flow by maintaining a safe and comfortable shopping environment during busy hours. The system ensures shorter wait times with a better shopping experience and increases adoption among retailers, propelling the queue management system market growth in China. Similarly, in terms of technology adoption, Japan is considered one of the leading countries in the world. Both businesses and governments have already adopted queue management systems significantly. Additionally, Japan's digital healthcare industry is witnessing significant growth due to a combination of factors, including the country's vast and aging population, advanced IT infrastructure, and a quick shift to digitalization that the onset of the COVID-19 pandemic has expedited. Thus, the growing digital healthcare industry is expected to fuel the market growth in the country during the forecast period.

A growing number of startups continuously focusing on developing advanced technologies drives the market. For instance, in January 2020, Queue Q established its subsidiary QueQ Japan Co., Ltd. in Japan. The subsidiary was established with the aim of increasing the company's market presence by offering an online queuing system to customers in Japan.

Q-Matic Group Ab; Qminder Ltd; Qminder Ltd; Skiplino; Wavetec; Aurionpro Solutions Ltd; Advantech Co Ltd; Sedco Co Ltd; Lavi Industries; Akis Technologies UAB; Proside Design and Implementation of Computer Solutions LDA; Waitwell; Verint Systems Inc; Qless; Offtec Holding Group; and Waitwhile, Inc are among the key players profiled in the queue management system market report. Several other major players were also studied and analyzed in the market report to get a holistic view of the market and its ecosystem. The market analysis provides detailed market insights, which help the key players strategize their growth.

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