MARKET INTRODUCTION
The BPO or business process outsourcing involves the outsourcing of various business processes of organizations such as accounting, finance, customer care, and other non-core services. BPO enables organizations to carry out their core business activities effectively. BPO service providers today are incorporating advanced technologies such as artificial intelligence and analytics to enhance their offerings.
MARKET DYNAMICS
The BPO market is anticipated to grow in the forecast period owing to driving factors such as the advent of AI and analytics-based BPO services and increased competition among the enterprises. Also, outsourcing helps to reduce capital and operational expenditure, thereby, fueling market growth. However, several large and small companies are considering outsourcing their non-core processes, which is expected to create significant opportunities for the key players of the BPO market in the coming years.
MARKET SCOPE
The "Global BPO Market Analysis to 2031" is a specialized and in-depth study of the technology, media and telecommunications industry with a special focus on the global market trend analysis. The report aims to provide an overview of BPO market with detailed market segmentation by services offered, industry vertical, and geography. The global BPO market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading BPO market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global BPO market is segmented on the basis of services offered and industry vertical. Based on services offered, the market is segmented as human resources, procurement & supply chain, knowledge process outsourcing, finance & accounting, customer services, and others. On the basis of the industry vertical, the market is segmented as BFSI, IT & telecommunications, retail, healthcare, manufacturing, and others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global BPO market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The BPO market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting BPO market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the BPO market in these regions.
MARKET PLAYERS
The reports cover key developments in the BPO market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved the way for the expansion of business and customer base of market players. The market players from BPO market are anticipated to lucrative growth opportunities in the future with the rising demand for BPO in the global market. Below mentioned is the list of few companies engaged in the BPO market.
The report also includes the profiles of key BPO companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of the last three years, key developments in the past five years.
- Alorica Inc.
- Atento S.A.
- Capita PLC
- Comdata Group
- Concentrix (SYNNEX Corporation)
- Genpact Ltd
- Sitel Group
- Sykes Enterprises, Incorporated
- Teleperformance SE
- Webhelp (Groep Brussel Lambert NV)
BPO Report Scope
| Report Attribute | Details |
|---|---|
| Market size in 2023 | US$ XX Million |
| Market Size by 2031 | US$ XX Million |
| Global CAGR (2023 - 2031) | XX% |
| Historical Data | 2021-2022 |
| Forecast period | 2024-2031 |
| Segments Covered |
By Services Offered
|
| Regions and Countries Covered | North America
|
| Market leaders and key company profiles |
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
- Excel Dataset
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
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The List of Companies
1. Alorica Inc.2. Atento S.A.3. Capita PLC4. Comdata Group5. Concentrix (SYNNEX Corporation)6. Genpact Ltd7. Sitel Group8. Sykes Enterprises, Incorporated9. Teleperformance SE10. Webhelp (Groep Brussel Lambert NV)
1. Alorica Inc.2. Atento S.A.3. Capita PLC4. Comdata Group5. Concentrix (SYNNEX Corporation)6. Genpact Ltd7. Sitel Group8. Sykes Enterprises, Incorporated9. Teleperformance SE10. Webhelp (Groep Brussel Lambert NV)
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