Cloud BPO Market 2025 by Services, Technology, Development, Regions and Industry Verticals

The cloud BPO market expected to grow from US$ 34,801.2 million in 2017 to US$ 94,522.7 million by 2025; it is estimated to grow at a CAGR of 22.1% from 2017 to 2025.

Reduction in operational cost & agility offered by the Cloud BPO is attributing to the growth of the market. The cost advantage offered by Cloud BPO is one of the key reasons, which impacts the choice of organizations with respect to traditional BPO services. It dramatically reduces the IT cost of the organization by providing support and maintenance of the software and hardware, and also effortlessly upgrades, updates and manage the processes, subsequently leading to curtailed cost of business services.

On the other side, a BPO itself is highly benefitted by the integration of cloud computing. The BPO service providers are capable of leveraging the benefits of cloud computing by dropping down the processing time for data-intensive business processes of the organizations, and offering data processing workflow at a compact turnaround time. The Cloud BPOs are also highly benefitted in terms of flexibility of conveniently adding novel functions and features to their systems and effectively attain the transforming client demands. The cloud platforms provides the BPOs with an agile and elastic alternative by eliminating the pressure of forthcoming competition in the market. Owing to these advantages provided by Cloud BPO, companies across all the industries are preferring to outsource their business processes to Cloud BPO services providers, subsequently fueling to the growth of Cloud BPO market globally.

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Cloud BPO Market: Strategic Insights

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Market Insights–

Cloud BPO Market

Compulsion for enhancement of customer service

The customers in today’s highly competitive environment are well aware about their burgeoning power and value as they have encountered with the digital economy and attained access to various services worldwide. This has further raised their expectations with respect to cloud based services as organizations have become more aware about the benefits of Cloud BPO services. The cloud as a core platform has been already been leveraged by the clients as a novel external as well as internal initiative, which has subsequently increased the competition among the BPO service providers, further motivating them to adopt improvised technologies such as cloud based technologies to serve their customers/clients in a better way.

Services -Based Insights

Based on services, the cloud BPO market is segmented into human resource, e-commerce, finance and accounting, customer care, sales & marketing, others. The human resource segment held the largest market share in 2016.

Players operating in the cloud BPO market are mainly focused on the development of advanced and efficient products.

• In 2017, IBM and Dream Payments Expand Payment Services on the Cloud to U.S. Financial Institutions.
• In 2017, CMA CGM Group Signs Strategic Partnership with Infosys to Accelerate Transformation of its Information Systems.

Cloud BPO Market Regional Insights

The regional trends and factors influencing the Cloud BPO Market throughout the forecast period have been thoroughly explained by the analysts at Insight Partners. This section also discusses Cloud BPO Market segments and geography across North America, Europe, Asia Pacific, Middle East and Africa, and South and Central America.

Cloud BPO Market Market Report Scope

Market Players Density: Understanding Its Impact on Business Dynamics

The Cloud BPO Market market is growing rapidly, driven by increasing end-user demand due to factors such as evolving consumer preferences, technological advancements, and greater awareness of the product's benefits. As demand rises, businesses are expanding their offerings, innovating to meet consumer needs, and capitalizing on emerging trends, which further fuels market growth.

Market players density refers to the distribution of firms or companies operating within a particular market or industry. It indicates how many competitors (market players) are present in a given market space relative to its size or total market value.

Major Companies operating in the Cloud BPO Market are:

1. Firstsource Solutions Ltd.
2. WNS (Holdings) Ltd.
3. Infosys Ltd.
4. HCL Technologies Ltd.
5. Genpact Ltd.

Disclaimer: The companies listed above are not ranked in any particular order.

The cloud BPO market has been segmented as follows:

Cloud BPO Market – by Services

• Human Resource
• E-Commerce
• Finance and Accounting
• Customer Care
• Sales & Marketing
• Others

Cloud BPO Market – by Vertical     

• BFSI
• Telecom & IT
• Healthcare
• Automotive
• Manufacturing
• Food and Beverage
• Power & Energy
• Consumer Electronics
• Others

Cloud BPO Market – by Geography

• North America

  • US
  • Canada
  • Mexico

• Europe

  • France
  • Germany
  • Italy
  • Spain
  • U.K

• Asia Pacific (APAC)

  • Japan
  • China
  • Australia
  • India

• Middle East and Africa (MEA)

  • Saudi Arabia
  • UAE
  • South Africa

• South America (SAM)

  • Brazil

Cloud BPO Market – Company Profiles

• IBM Corporation
• Oracle Corporation
• SAP SE
• HPE
• Cognizant
• Infosys
• Accenture
• Tata Consultancy
• Sungard Financial System
• Wipro