Conversation Intelligence Software Market Size and Forecasts (2021 - 2031), Global and Regional Share, Trends, and Growth Opportunity Analysis

MARKET OVERVIEW

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls..

MARKET SCOPE

The "Global Conversation Intelligence Software Market Analysis to 2031" is a specialized and in-depth study of the technology, media and telecommunication industry with a special focus on the global market trend analysis. The report aims to provide an overview of the conversation intelligence software market with detailed market segmentation by deployment type, enterprise size, end user and geography. The report provides key statistics on the market status of the leading conversation intelligence software market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION

•   Based on deployment type, the global conversation intelligence software market is segmented into cloud-based, web-based
  
•   On the basis of enterprise size, the market is segmented into SMES, large enterprises
  
•   Based on end user, the market is bifurcated into BFSI, IT and telecom, retail, government and education, others
  

MARKET DYNAMICS
Drivers:

•   Transcribe calls into text and data that can be searched and analyzed.
  
•   Analyze the transcription of a call and identify keywords, themes, and possible action items.
  
•   Provide statics of a conversation including talk ratios, customer interactivity, and total call duration
  

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The conversation intelligence software market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the marketduring the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the conversation intelligence software market in these regions.

IMPACT OF COVID-19 ON CONVERSATION INTELLIGENCE SOFTWARE MARKET
COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.

Conversation Intelligence Software Market Report Analysis

Conversation Intelligence Software Market

• 
  CAGR (2023 - 2031)

  XX%
• Market Size 2023
  US$ XX Million
• Market Size 2031
  US$ XX Million

Report Coverage

• Market size and forecast at global, regional, and country levels for all the key market segments covered under the scope

• Key future trends
• Detailed PEST/Porter’s Five Forces and SWOT analysis

• Industry landscape and competition analysis & recent developments
• Detailed company profiles

• Global and regional market analysis covering key market trends, major players, regulations, and recent market developments

Key Players

• AffectLayer, Inc.
• Avoma, Inc.
• Balto Software Inc.
• CallRail, Inc.
• ExecVision Inc.
• Gong I.O Ltd.
• Jiminny, Inc.
• RingDNA
• SalesLoft, Inc.

Regional Overview

• North America
• Europe
• Asia-Pacific
• South and Central America
• Middle East and Africa

Market Segmentation

By Deployment Type

• Cloud-Based
• Web-Based

By Enterprise Size

• SMEs
• Large Enterprises

By End-user

• BFSI
• IT and Telecom
• Retail
• Government and Education

MARKET PLAYERS

The report covers key developments in the conversation intelligence software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the marketwere acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from conversation intelligence software market are anticipated to lucrative growth opportunities in the future with the rising demand in the global market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the conversation intelligence software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

•   AffectLayer, Inc.
  
•   Avoma, Inc.
  
•   Balto Software Inc.
  
•   CallRail, Inc.
  
•   ExecVision Inc.
  
•   Gong I.O Ltd.
  
•   Jiminny, Inc.
  
•   RingDNA
  
•   SalesLoft, Inc.
  
•   Tethr
  

The Insight Partner’s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.

Conversation Intelligence Software Market Report Scope