Healthcare BPO Services Market Analysis and Forecast by Size, Share, Growth, Trends 2031

The healthcare BPO services market size is projected to reach US$ 812.31 billion by 2031 from US$ 329.63 billion in 2023. The market is expected to register a CAGR of 11.9% during 2023–2031. Growing outsourcing of teleradiology services through BPO for improving small and medium hospitals in remote areas are likely to remain key trends in the market.

Healthcare BPO Services Market Analysis

For healthcare organizations BPOs are a popular solution as it helps them increase profits while reducing expenses. Specialized suppliers can offer services that save money while increasing accuracy and efficiency. Increasing pressure on healthcare payers to reduce costs while maintaining the accuracy and efficiency of their operations has driven the growth of the healthcare BPO services market. Healthcare organizations use outsourcing as a cost-effective approach to improve resource management and reduce costs. Clinical process outsourcing entails administrative tasks that require clinical knowledge. With the rising number of drugs undergoing clinical trials there is a growing need for clinical trial outsourcing thereby driving the market growth. However, the complex regulations and hidden costs associated with outsourcing are expected to hinder market growth.

Healthcare BPO Services Market Overview

By outsourcing healthcare operations, organizations can save up to 33% during clinical trial budget reviews by optimizing resource allocation and identifying cost-effective strategies, thereby reducing review time by 22-30% and enabling faster initiation and implementation of studies. Increasing complexity in healthcare, driven by regulatory changes, technological advances, and evolving patient needs, is expected to drive market growth. In addition, the increasing trend towards outsourcing clinical processes is a key driver. Outsourcing helps improve the speed and efficiency of the healthcare claims management process, thereby driving market growth.

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Healthcare BPO Services Market: Strategic Insights

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Healthcare BPO Services Market Drivers and Opportunities

Rising Consolidation in the Healthcare BPO Industry to Favor Market

The healthcare BPO services industry is highly fragmented, with several small and medium-sized service providers, and global players competing in the market. increasing demand from multinational clients and SMEs for more sophisticated, value-added services across their entire value chain is expected to drive market growth. BPOs with global capabilities requires expansion of the service base and offering with the ability to simultaneously manage multiple complex services across numerous geographies. Over the past few years, majority of the prime players are forming alliances across the healthcare BPO industry for strengthening service offerings and yeild major share in the global healthcare BPO services market. This has led to the generation of enormous capacities for the smaller companies to grow in nature and thus acts as a major driving factor for the market growth.

Growing Services Leading with Automation and Analytics

Business process outsourcing (BPO) is majorly used as one of the strategies that various organizations and industries implements in order to cut down the healthcare processing costs. BPO industry has a prerequisite to keep up with the rapidly changing healthcare landscape. BPO partners are helping the payer organizations to better meet the changing scenario of healthcare industry in terms of leading with automation and data analytics is one of the most lucrative opportunities that can help the BPO companies to sustain in the highly competitive healthcare BPO market. With the right toolset and innovation, such as automation data and applied analytics will dramatically improve outcomes, for more forward-thinking strategies that can be adopted by the BPO services companies to compete in the global maket thereby providing growth opportunities.

Healthcare BPO Services Market Report Segmentation Analysis

Key segments that contributed to the derivation of the healthcare BPO services market analysis are payer service, provider service, and pharmaceutical service.

• Based on payer service, the healthcare BPO services market is segmented into claims administration, billing, member management, provider management, fraud management, and others. The claims administration segment held the largest market share in 2023 and the same is expected to register highest CAGR during the forecast period.
• By provider service, the market is segmented into medical billing, medical coding, finance & accounts, and others. The medical billing segment held the largest share of the market in 2023 and is anticipated to register highest CAGR during 2021–2031.
• Based on pharmaceutical service, the healthcare BPO services market is segmented into research & development, manufacturing, sales & marketing, supply chain & logistics, and others. The manufacturing segment held the largest market share in 2023 and the same is expected to register highest CAGR during the forecast period.

Healthcare BPO Services Market Share Analysis by Geography

The geographic scope of the healthcare BPO services market report is mainly divided into five regions: North America, Asia Pacific, Europe, Middle East & Africa, and South & Central America.

North America has dominated the healthcare BPO services market. The growth of the healthcare BPO services market in North America is due to the growing healthcare sector in the region, increasing need for reducing healthcare cost, stringent healthcare regulations, growing partnerships of healthcare with BPOs, high percentage of claim records. Furthermore, growing competitiveness in the healthcare industry and rising pressure for developing cost effective procedures is providing growth opportunities for the healthcare BPO in the North America region. The US held the largest market share in 2023. The pharmaceutical companies in the US outsource activities like manufacturing, sales, marketing, and many more activities to the BPOs. As per the Pharmaceutical Research and Manufacturers Association (PhRMA), the US pharmaceutical companies carry out half of the world's R&D in pharmaceuticals and also possesses the intellectual property rights for most of the new medicines produced.

Healthcare BPO Services Market Regional Insights

The regional trends and factors influencing the Healthcare BPO Services Market throughout the forecast period have been thoroughly explained by the analysts at Insight Partners. This section also discusses Healthcare BPO Services Market segments and geography across North America, Europe, Asia Pacific, Middle East and Africa, and South and Central America.

Healthcare BPO Services Market Market Report Scope

Market Players Density: Understanding Its Impact on Business Dynamics

The Healthcare BPO Services Market market is growing rapidly, driven by increasing end-user demand due to factors such as evolving consumer preferences, technological advancements, and greater awareness of the product's benefits. As demand rises, businesses are expanding their offerings, innovating to meet consumer needs, and capitalizing on emerging trends, which further fuels market growth.

Market players density refers to the distribution of firms or companies operating within a particular market or industry. It indicates how many competitors (market players) are present in a given market space relative to its size or total market value.

Major Companies operating in the Healthcare BPO Services Market are:

1. Accenture
2. IBM
3. WNS (Holdings) Ltd.
4. HCL Technologies Limited.
5. Invensis Technologies Pvt Ltd
6. Cognizant

Disclaimer: The companies listed above are not ranked in any particular order.

Healthcare BPO Services Market News and Recent Developments

The healthcare BPO services market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the healthcare BPO services market are listed below:

• Performant Healthcare Solutions, (Performant, the Company), a leading provider of technology-enabled payment integrity, eligibility, and related analytics services, announced a new strategic engagement with Priority Health to provide a customized, end-to-end solution focused on all aspects of payment integrity. (Performant Healthcare Solutions, Press Release, October 2022)
• The Competition Commission of India (CCI) approves Acquisition of the worldwide healthcare BPO services of Hinduja Global Solutions Limited, by Betaine B.V. The proposed combination pertains to the proposed acquisition of worldwide healthcare business process outsourcing (BPO) services of Hinduja Global Solutions Limited (HGS), along with certain assets, contracts and employees by Betaine B.V. (Betaine). (Press Information Bureau, Press Release, October 2021)

Healthcare BPO Services Market Report Coverage and Deliverables

The “Healthcare BPO Services Market Size and Forecast (2021–2031)” report provides a detailed analysis of the market covering below areas:

• Healthcare BPO services market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
• Healthcare BPO services market trends as well as market dynamics such as drivers, restraints, and key opportunities
• Detailed PEST and SWOT analysis
• Healthcare BPO services market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
• Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the healthcare BPO services market
• Detailed company profiles