Live Chat Software Market Size and Forecasts (2021 - 2031), Global and Regional Share, Trends, and Growth Opportunity Analysis

Coverage: Live Chat Software Market covers analysis by Type (Informational Live Chat Systems, Sales Live Chat Systems, and Customer Service Live Chat Systems); End-User (Retail and e-commerce, Travel and hospitality, IT and consulting, Telecommunication, Pharmaceutical, BFSI, Healthcare, and Others), and Geography (North America, Europe, Asia Pacific, and South and Central America)

  • Report Code : TIPTE00002111
  • Category : Technology, Media and Telecommunications
  • Status : Upcoming
  • No. of Pages : 150
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Live chat software is widely utilized by website providers to interact with visitors directly on their websites and applications by using the combination of instant messaging, survey forms, or chat. The upsurge in concentration on real-time communication in numerous industries is owing to the rise in budget of the live chat software in companies. In addition, this software has also played a significant role pertaining to its benefits comprising increased average order value, improved website experience, increased sales, lead generation, and better understanding of customer needs, which in turn facilitate enterprises to perform much better on key performance indicators through understanding customer's requirements.

The major factors such as increased requirement to improve CRM, rise in adoption of this software in healthcare insurance industry, and benefits of live chat on other customer support options are driving the growth of live chat software market. In addition, live chat software assimilation with social media, increasing mobility, and increasing popularity of live chat are the major trends that are expected to provide significant opportunities for live chat software market to grow. However, growing demand for web self-service and lack of standardization are anticipated to hamper the live chat software market growth.

The "Global Live Chat Software Market Analysis to 2031" is a specialized and in-depth study of the live chat software industry with a focus on the global market trend. The report aims to provide an overview of global live chat software market with detailed market segmentation by type, end-user, and geography. The global live chat software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading market players and offers key trends and opportunities in the live chat software market.

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global live chat software market based on type and end-user. It also provides market size and forecast till 2031 for overall Live chat software market with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America (SAM). The market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 16 countries globally along with current trend and opportunities prevailing in the region.

Besides this, the report analyzes factors affecting market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors affecting the market in these regions.

Also, key live chat software market players influencing the market are profiled in the study along with their SWOT analysis and market strategies. The report also focuses on leading industry players with information such as company profiles, products and services offered, financial information of last 3 years, key development in past five years. Some of the key players influencing the live chat software market are Intercom, Drift.com, Inc., LivePerson, Inc., SnapEngage, Zendesk Singapore Pte. Ltd., LogMeIn, Inc., Velaro, Inc., Olark, Kayako, and Comm100 Network Corporation among others. REGIONAL FRAMEWORK

Live Chat Software Market Report Analysis

Live Chat Software Market
  • CAGR
    CAGR (2023 - 2031)
    XX%
  • Market Size 2023
    US$ XX Million
  • Market Size 2031
    US$ XX Million

Report Coverage

  • Market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
  • Key future trends
  • Detailed PEST/Porter’s Five Forces and SWOT analysis
  • Industry landscape and competition analysis & recent developments
  • Detailed company profiles
  • Global and regional market analysis covering key market trends, major players, regulations, and recent market developments

Key Players

  • Intercom
  • Drift.com, Inc.
  • LivePerson, Inc.
  • SnapEngage
  • Zendesk Singapore Pte. Ltd.
  • LogMeIn, Inc.
  • Velaro, Inc.
  • Olark
  • Kayako

Regional Overview

Regional Overview
  • North America
  • Europe
  • Asia-Pacific
  • South and Central America
  • Middle East and Africa

Market Segmentation

Market Segment By Type
  • Informational Live Chat Systems
  • Sales Live Chat Systems
  • Customer Service Live Chat Systems
Market Segment By End-User
  • Retail and e-commerce
  • Travel and hospitality
  • IT and consulting
  • Telecommunication
  • Pharmaceutical
  • BFSI
  • Healthcare
MARKET PLAYERS

Live Chat Software Market Report Scope

Report Attribute Details
Market size in 2023 US$ XX Million
Market Size by 2031 US$ XX Million
Global CAGR (2023 - 2031) XX%
Historical Data 2021-2022
Forecast period 2024-2031
Segments Covered By Type
  • Informational Live Chat Systems
  • Sales Live Chat Systems
  • Customer Service Live Chat Systems
By End-User
  • Retail and e-commerce
  • Travel and hospitality
  • IT and consulting
  • Telecommunication
  • Pharmaceutical
  • BFSI
  • Healthcare
Regions and Countries Covered North America
  • US
  • Canada
  • Mexico
Europe
  • UK
  • Germany
  • France
  • Russia
  • Italy
  • Rest of Europe
Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • Rest of Asia-Pacific
South and Central America
  • Brazil
  • Argentina
  • Rest of South and Central America
Middle East and Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Rest of Middle East and Africa
Market leaders and key company profiles
  • Intercom
  • Drift.com, Inc.
  • LivePerson, Inc.
  • SnapEngage
  • Zendesk Singapore Pte. Ltd.
  • LogMeIn, Inc.
  • Velaro, Inc.
  • Olark
  • Kayako
    • Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
    • PEST and SWOT Analysis
    • Market Size Value / Volume - Global, Regional, Country
    • Industry and Competitive Landscape
    • Excel Dataset
    Report Coverage

    Report Coverage

    Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

    Segment Covered

    Segment Covered

    This text is related
    to segments covered.

    Regional Scope

    Regional Scope

    North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

    Country Scope

    Country Scope

    This text is related
    to country scope.

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    The List of Companies

    1. Intercom
    2. Drift.com, Inc.
    3. LivePerson, Inc.
    4. SnapEngage
    5. Zendesk Singapore Pte. Ltd.
    6. LogMeIn, Inc.
    7. Velaro, Inc.
    8. Olark
    9. Kayako
    10. Comm100 Network Corporation