Non-Emergency Medical Transportation Market Size and Competitive Analysis by 2028

[Research Report] The non-emergency medical transportation market is expected to grow from US$ 8,658.87 million in 2021 to US$ 15,579.98 million by 2028; it is estimated to grow at a CAGR of 9.0% from 2022 to 2028.

The non-emergency medical transportation market is segmented on the basis of service type, application, and regions. The report offers insights and in-depth analysis of the market, emphasizing various parameters including trends and opportunities of market, dynamics of market, and competitive landscape analysis of leading market players across various regions. It also includes the impact analysis of COVID–19 pandemic across the regions.

Market Insights

Rising Incidence of Chronic Diseases

Chronic diseases account for more than half of total deaths across the world. The Center for Disease Control and Prevention (CDC) estimates that 6 in 10 Americans suffer from at least one chronic disease, such as heart disease and stroke, cancer, and diabetes. Chronic diseases are the leading causes of death and disability in the US with cardiovascular disease and cancer, collectively, accounting for ~38% of all deaths. As per World Health Organization (WHO) 2021 data, 17.9 million deaths are recorded across the world annually due to cardiovascular diseases, followed by cancers (9.3 million), respiratory diseases (4.1 million), and diabetes (1.5 million).

Apart from worrying about the recurring medical expenses of patients suffering from chronic diseases, family members also need to be proactive in arranging transportation in emergencies, as these patients require regular access to life-saving health services to remain fit. While some might need therapies on daily basis, many visit their physicians for weekly consultations. Arranging a separate car may not be possible, especially for families belonging to low-income groups, who do not own any vehicle. In such cases, NEMT proves to be of great help to people. Studies show around 20 million people are suffering from chronic kidney disease who needs to reach the healthcare facilities on time for dialysis. One missed appointment can lead to an emergency admission to the hospital. For such patients, the availability of NEMT is a boon. The easy availability of NEMT offers individuals affected by chronic conditions access to life-sustaining treatments and health care services without delay. NEMT is a reliable way to go to appointments without missing them due to hindrances related to transportation, fuels the growth of the market.

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Non-Emergency Medical Transportation Market: Strategic Insights

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Service Type – Based Insights

Based on service type, the non-emergency medical transportation market is segmented into private pay patient transportation, insurance-backed patient transportation, courier services, and others. In 2022, the private pay patient transportation segment held the largest market share. Moreover, the same segment is anticipated to register the highest CAGR in the market during 2022–2028. Private pay patient transportation services are used by patients to travel to and from doctor's clinics and hospitals and for pharmacy pick-ups. In addition, these services can be availed by those people who are not Medicaid members for healthcare-related commutes. Medicare and private insurance policies don’t include transportation fees, patients pay for NEMT. Various benefits of private pay patient transportation include custom NEMT rates of reimbursement with higher margins compared to other, tendency to travel during off-peak hours in addition to regular business hours.

Application– Based Insights

Based on application, the non-emergency medical transportation market is segmented into dialysis, routine doctor visits, mental health related appointments, rehabilitation, and others. In 2022, the mental health related appointments segment held the largest share of the market. However, the market for the rehabilitation segment is expected to grow at the fastest rate during the forecast period. Access to mental health treatment, services, and support is crucial for people suffering from mental illness to get well and stay well. These patients are not legally allowed to use their vehicles for transportation. Thus, having reliable, affordable transportation to and from medical appointment sites is often a major hurdle, which propels the adoption of NEMT services. Oregon Health Plan (OHP) offers members free rides to appointments. Rides are available for covered services, such as medical visits, mental health services, and others under the OHP.

The non-emergency medical transportation market players adopt organic strategies, such as product launch and expansion, to expand their footprint and product portfolio globally, and meet the growing demand. Inorganic growth strategies witnessed in the market are partnerships and collaborations. These growth strategies have allowed the market players to expand their businesses and enhance their geographic presence. Additionally, acquisitions, partnerships, and other growth strategies help strengthen the company’s customer base and increase its product portfolio.

• In June 2022, MTM, Inc. acquired Veyo, an NEMT company based in San Diego, California, to attain the total annual revenue of ~US$ 1 billion. The organization will now provide 20 million trips each year to 16 million people in 31 states and the District of Columbia.
• In June 2021, Modivcare Inc., a technology-enabled healthcare services company, completed the acquisition of nuVizz, Inc.’s WellRyde technology business. WellRyde is an industry-leading technology provider of Advanced Transportation Management Systems (ATMS) software, enabling optimized routing, automated trip assignments and billing, and real-time network monitoring. WellRyde solutions are used by over 1,200 transportation provider companies.
• In April 2021, MTM, Inc. delivered high-quality NEMT services to Medicaid and Intellectually and Developmentally Disabled (IDD) beneficiaries in the metropolitan area in Washington, with the validity of 14 years. The District of Columbia selected MTM as its NEMT broker and the new contract holds a term of one year + four additional option years.

Non-Emergency Medical Transportation Market Regional Insights

The regional trends and factors influencing the Non-Emergency Medical Transportation Market throughout the forecast period have been thoroughly explained by the analysts at Insight Partners. This section also discusses Non-Emergency Medical Transportation Market segments and geography across North America, Europe, Asia Pacific, Middle East and Africa, and South and Central America.

Non-Emergency Medical Transportation Market Report Scope

Non-Emergency Medical Transportation Market Players Density: Understanding Its Impact on Business Dynamics

The Non-Emergency Medical Transportation Market market is growing rapidly, driven by increasing end-user demand due to factors such as evolving consumer preferences, technological advancements, and greater awareness of the product's benefits. As demand rises, businesses are expanding their offerings, innovating to meet consumer needs, and capitalizing on emerging trends, which further fuels market growth.

Market players density refers to the distribution of firms or companies operating within a particular market or industry. It indicates how many competitors (market players) are present in a given market space relative to its size or total market value.

Major Companies operating in the Non-Emergency Medical Transportation Market are:

1. ABC NON-EMERGENCY MEDICAL TRANSPORTATION, LLC
2. MTM, INC.
3. AMR
4. XPRESS TRANSPORTATION
5. CJ MEDICAL TRANSPORTATION

Disclaimer: The companies listed above are not ranked in any particular order.

Company Profiles

• ABC Non-Emergency Medical Transportation, LLC
• MTM, Inc.
• AMR
• Xpress Transportation
• CJ Medical Transportation
• Southeastrans
• Modivcare
• Crothall Healthcare
• Elite Medical Transport
• Acadian Ambulance Service
• ERS Transition Ltd.
• Global Rescue LLC.
• London Medical Transportation Systems
• FirstGroup PLC
• Transdev
• Ride Health
• Roundtrip
• Medical Answering Services, LLC
• One Call
• Kinetik