Public Safety Software Market Strategies, Top Players, Growth Opportunities, Analysis and Forecast by 2031

The public safety software market size is projected to reach US$ 40.98 billion by 2031 from US$ 17.9 billion in 2023. The market is expected to register a CAGR of 10.9% during 2023–2031. Real-time crime centers and emergency communications centers/emergency operations centers are likely to bring in new trends in the market.

Public Safety Software Market Analysis

Public safety software supports first responders from a country in facilitating the dispatch of appropriate personnel to emergency sites, keeping first responders (including fire, police, and EMS personnel) aware of the danger they can face, and making the community safer. In police agencies, dispatch logging recorder software helps collect and organize various calls for later reference. Police forces from various places can collaborate more efficiently if the entire data is available to all. Historical data and criminal records can be accessed with greater ease if the information from different sources is maintained in a centralized database. Public safety software offers various benefits, such as more accurate historical data, cost-effectiveness, more protection against cybercrimes, and more efficient responses.

Public Safety Software Market Overview

There are various types of public safety software, such as computer-aided dispatch software, law enforcement mobile computing software, and record management software. The computer-aided dispatch software provides call takers and dispatchers with the information and tools necessary to make urgent decisions quickly. It is flexible and scalable for medium to large and consolidated dispatch centers. Record management helps agencies effectively use the vast amount of information they collect daily. Mobile computing provides vital communication and intelligence that improves performance, safety, and preparedness in the field. It keeps first responders informed when arriving on the scene and aids in the optimal efficiency of field personnel while maintaining their visible presence in the community. The adoption of public safety software is increasing in various departments, such as law enforcement agencies, courts, prosecutors, and fire departments.

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Public Safety Software Market: Strategic Insights

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Public Safety Software Market Drivers and Opportunities

Surge in Investments in Public Safety Drives Market Growth

With more resources available, public safety agencies can explore and implement more advanced software solutions, such as predictive policing software, which analyze past crime data to predict future crime hotspots, allowing for preventative measures. Criminal justice management systems are among other software solutions that help manage arrests, investigations, prosecutions, and corrections. In addition, combating new challenges such as cybercrime and mass-casualty incidents requires sophisticated software solutions. The availability of funding allows agencies to invest in technologies addressing these emerging threats.

Many cities in several countries are taking initiatives to invest in public safety.

• In January 2024, the Mayor and Police Chief of Lima announced a significant investment in public safety.

• In January 2024, Second Front Systems, a public-benefit software proactively offering mission-critical software solutions to government bodies, raised a new strategic investment from Booz Allen Ventures, the corporate venture capital arm of Booz Allen Hamilton. This investment further strengthens Second Front's list of prominent investors, which includes NEA, Moore Strategic Ventures, LLC, and AEI Industrial Partners HorizonX.

• In November 2023, the Mayor of Minneapolis announced the city's plan to spend US$ 1 million over the next 2 years for the NYU School of Law's policing project to assess prevailing challenges that affect the city's efforts to plan services such as violence prevention and workforce development programs.

• In November 2024, Mayor Adams released the November 2024 financial plan update, which includes new investments in public safety, affordability, and quality of life made possible by the administration's ongoing strong fiscal management. Thus, increasing investments in public safety drive the public safety software market

Integration of Artificial Intelligence in Public Safety to Generate Significant Growth Opportunities

Public safety technologies are critical in maintaining law and order while keeping a check on criminal activities and other harmful events. Technologies such as artificial intelligence (AI), cloud computing, and Big Data are integrated into public safety software systems to enable faster response times, better crime pattern recognition, and improved operational capabilities. Further, in the field of law enforcement, AI algorithms can help with crime prevention by evaluating patterns, forecasting criminal activity, and detecting possible hot spots. AI-powered surveillance systems can monitor live video feeds and warn authorities of suspicious activity. This further enhances the appeal of public safety software, especially during the peaks of criminal activities.

The incorporation of AI, IoT devices, and sensors alters the way public safety departments work by aiding in better situational awareness and effective emergency management. In January 2023, the Delhi Police (India) took a big stride in the advancement of traffic enforcement and public safety with the implementation of 535 automatic number plate recognition (ANPR) software systems at several locations throughout the city. These ANPR software developed by Vehant Technologies are deployed in strategic zones identified through crime mapping. IP addressable sensors or IoT-enabled trackers enable the identification of officers or people at risk and ensure personnel safety at crime scenes. These devices are cost-effective and offer more insights during investigative procedures. Thus, the growing adoption of new technologies such as cloud-based solutions and the emergence of AI-enabled public safety solutions are likely to fuel the growth of the public safety software market in the future.

Public Safety Software Market Report Segmentation Analysis

Key segments that contributed to the derivation of the public safety software market analysis are deployment type, solution type, and end user.

• Based on deployment type, the public safety software market is bifurcated into cloud and on-premises. The on-premises segment held a larger market share in 2023.
• Based on solution type, the market is segmented into computer-aided dispatch systems, mobile police software solutions, incident management solutions, court management solutions, jail management solutions, record management solutions, and others. The computer-aided dispatch systems segment held the largest market share in 2023.
• Based on end user, the public safety software market is segmented into law enforcement agencies, courts, prosecutors, fire departments, and others. The law enforcement agencies segment dominated the market in 2023.

Public Safety Software Market Share Analysis by Geography

The geographic scope of the public safety software market report is mainly divided into five regions: North America, Asia Pacific, Europe, Middle East and Africa, and South and Central America.

Europe held a significant market share in 2023. The European Union Agency for Law Enforcement Cooperation is tasked with assisting law enforcement agencies in EU member countries to increase public safety throughout the region. About 100 criminal analysts work with Europol, and many of them are classified as the best trained across the region. It, therefore, possesses one of the EU's most concentrated analytical capacities. Analysts use state-of-the-art tools to assist national authorities in their everyday investigations. Law enforcement agencies from different EU countries need to cooperate to combat terrorism and cross-border crimes in the EU. In the past, authorities would occasionally work together, either bilaterally or multilaterally.

With the increasing crime rate, the number of crime victims is also rising across Europe. The increased concerns are pushing governments and law enforcement agencies to invest in technology that can improve public safety. This includes software for computer-aided dispatch, case management, record management, and criminal intelligence analysis. In addition, Europe has seen a rise in the frequency and severity of natural disasters in recent years. This has led to a greater demand for software that can help manage emergency response and recovery efforts. The public safety software market is anticipated to continue to grow in the coming years, driven by factors such as rising crime rates and natural disasters.

Public Safety Software Market Regional Insights

The regional trends and factors influencing the Public Safety Software Market throughout the forecast period have been thoroughly explained by the analysts at Insight Partners. This section also discusses Public Safety Software Market segments and geography across North America, Europe, Asia Pacific, Middle East and Africa, and South and Central America.

Public Safety Software Market Report Scope

Public Safety Software Market Players Density: Understanding Its Impact on Business Dynamics

The Public Safety Software Market market is growing rapidly, driven by increasing end-user demand due to factors such as evolving consumer preferences, technological advancements, and greater awareness of the product's benefits. As demand rises, businesses are expanding their offerings, innovating to meet consumer needs, and capitalizing on emerging trends, which further fuels market growth.

Market players density refers to the distribution of firms or companies operating within a particular market or industry. It indicates how many competitors (market players) are present in a given market space relative to its size or total market value.

Major Companies operating in the Public Safety Software Market are:

1. CENTRALSQUARE
2. Hexagon AB
3. Motorola Solutions Inc.
4. Microsoft Corp
5. Tyler Technologies Inc.
6. Zetron Inc.

Disclaimer: The companies listed above are not ranked in any particular order.

Public Safety Software Market News and Recent Developments

The public safety software market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the market are listed below:

• Mark43 announced that it achieved State Risk and Authorization Management Program (StateRAMP) High Impact Level Authorization. The company is renowned to offer the most mature security controls, including computer-aided dispatch systems, records management system, and analytics platforms delivered on Amazon Web Services (AWS) GovCloud, to more than 200 public safety agencies and their communities. (Source: Mark43, Press Release, October 2023)
• SmartCOP, Inc. entered into a strategic partnership with Chief360 that provides life-saving emergency data to first responders. SmartCOP's mobile software provides deployed personnel with full system access from their laptops, phones, and tablets. (Source: SmartCOP, Inc., Press Release, February 2023)

Public Safety Software Market Report Coverage and Deliverables

The "Public Safety Software Market Size and Forecast (2021–2031)" report provides a detailed analysis of the market covering below areas:

• Public safety software market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
• Public safety software  market trends, as well as market dynamics such as drivers, restraints, and key opportunities
• Detailed PEST and SWOT analysis
• Public safety software market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
• Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the public safety software market
• Detailed company profiles