BPO Market Strategies and Share 2031
The BPO or business process outsourcing involves the outsourcing of various business processes of organizations such as accounting, finance, customer care, and other non-core services. BPO enables organizations to carry out their core business activities effectively. BPO service providers today are incorporating advanced technologies such as artificial intelligence and analytics to enhance their offerings.
MARKET DYNAMICS
The BPO market is anticipated to grow in the forecast period owing to driving factors such as the advent of AI and analytics-based BPO services and increased competition among the enterprises. Also, outsourcing helps to reduce capital and operational expenditure, thereby, fueling market growth. However, several large and small companies are considering outsourcing their non-core processes, which is expected to create significant opportunities for the key players of the BPO market in the coming years.
MARKET SCOPE
The "Global BPO Market Analysis to 2031" is a specialized and in-depth study of the technology, media and telecommunications industry with a special focus on the global market trend analysis. The report aims to provide an overview of BPO market with detailed market segmentation by services offered, industry vertical, and geography. The global BPO market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading BPO market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global BPO market is segmented on the basis of services offered and industry vertical. Based on services offered, the market is segmented as human resources, procurement & supply chain, knowledge process outsourcing, finance & accounting, customer services, and others. On the basis of the industry vertical, the market is segmented as BFSI, IT & telecommunications, retail, healthcare, manufacturing, and others.
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The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global BPO market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The BPO market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting BPO market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the BPO market in these regions.
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- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global BPO market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The BPO market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting BPO market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the BPO market in these regions.
MARKET PLAYERS
The reports cover key developments in the BPO market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved the way for the expansion of business and customer base of market players. The market players from BPO market are anticipated to lucrative growth opportunities in the future with the rising demand for BPO in the global market. Below mentioned is the list of few companies engaged in the BPO market.
The report also includes the profiles of key BPO companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of the last three years, key developments in the past five years.
- Alorica Inc.
- Atento S.A.
- Capita PLC
- Comdata Group
- Concentrix (SYNNEX Corporation)
- Genpact Ltd
- Sitel Group
- Sykes Enterprises, Incorporated
- Teleperformance SE
- Webhelp (Groep Brussel Lambert NV)
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 BPO Market - By Services Offered
1.3.2 BPO Market - By Industry Vertical
1.3.3 BPO Market - By Region
1.3.3.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. BPO MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. BPO MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS, RESTRAINTS & EXPECTED INFLUENCE OF COVID-19 PANDEMIC
6. BPO MARKET - GLOBAL MARKET ANALYSIS
6.1. BPO - GLOBAL MARKET OVERVIEW
6.2. BPO - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. BPO MARKET - REVENUE AND FORECASTS TO 2028 - SERVICES OFFERED
7.1. OVERVIEW
7.2. SERVICES OFFERED MARKET FORECASTS AND ANALYSIS
7.3. HUMAN RESOURCES
7.3.1. Overview
7.3.2. Human Resources Market Forecast and Analysis
7.4. PROCUREMENT AND SUPPLY CHAIN
7.4.1. Overview
7.4.2. Procurement and Supply Chain Market Forecast and Analysis
7.5. KNOWLEDGE PROCESS OUTSOURCING
7.5.1. Overview
7.5.2. Knowledge Process Outsourcing Market Forecast and Analysis
7.6. FINANCE AND ACCOUNTING
7.6.1. Overview
7.6.2. Finance and Accounting Market Forecast and Analysis
7.7. CUSTOMER SERVICES
7.7.1. Overview
7.7.2. Customer Services Market Forecast and Analysis
7.8. OTHERS
7.8.1. Overview
7.8.2. Others Market Forecast and Analysis
8. BPO MARKET - REVENUE AND FORECASTS TO 2028 - INDUSTRY VERTICAL
8.1. OVERVIEW
8.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
8.3. BFSI
8.3.1. Overview
8.3.2. BFSI Market Forecast and Analysis
8.4. IT AND TELECOMMUNICATIONS
8.4.1. Overview
8.4.2. IT and Telecommunications Market Forecast and Analysis
8.5. RETAIL
8.5.1. Overview
8.5.2. Retail Market Forecast and Analysis
8.6. HEALTHCARE
8.6.1. Overview
8.6.2. Healthcare Market Forecast and Analysis
8.7. MANUFACTURING
8.7.1. Overview
8.7.2. Manufacturing Market Forecast and Analysis
8.8. OTHERS
8.8.1. Overview
8.8.2. Others Market Forecast and Analysis
9. BPO MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
9.1. NORTH AMERICA
9.1.1 North America BPO Market Overview
9.1.2 North America BPO Market Forecasts and Analysis
9.1.3 North America BPO Market Forecasts and Analysis - By Services Offered
9.1.4 North America BPO Market Forecasts and Analysis - By Industry Vertical
9.1.5 North America BPO Market Forecasts and Analysis - By Countries
9.1.5.1 United States BPO Market
9.1.5.1.1 United States BPO Market by Services Offered
9.1.5.1.2 United States BPO Market by Industry Vertical
9.1.5.2 Canada BPO Market
9.1.5.2.1 Canada BPO Market by Services Offered
9.1.5.2.2 Canada BPO Market by Industry Vertical
9.1.5.3 Mexico BPO Market
9.1.5.3.1 Mexico BPO Market by Services Offered
9.1.5.3.2 Mexico BPO Market by Industry Vertical
9.2. EUROPE
9.2.1 Europe BPO Market Overview
9.2.2 Europe BPO Market Forecasts and Analysis
9.2.3 Europe BPO Market Forecasts and Analysis - By Services Offered
9.2.4 Europe BPO Market Forecasts and Analysis - By Industry Vertical
9.2.5 Europe BPO Market Forecasts and Analysis - By Countries
9.2.5.1 Germany BPO Market
9.2.5.1.1 Germany BPO Market by Services Offered
9.2.5.1.2 Germany BPO Market by Industry Vertical
9.2.5.2 France BPO Market
9.2.5.2.1 France BPO Market by Services Offered
9.2.5.2.2 France BPO Market by Industry Vertical
9.2.5.3 Italy BPO Market
9.2.5.3.1 Italy BPO Market by Services Offered
9.2.5.3.2 Italy BPO Market by Industry Vertical
9.2.5.4 United Kingdom BPO Market
9.2.5.4.1 United Kingdom BPO Market by Services Offered
9.2.5.4.2 United Kingdom BPO Market by Industry Vertical
9.2.5.5 Russia BPO Market
9.2.5.5.1 Russia BPO Market by Services Offered
9.2.5.5.2 Russia BPO Market by Industry Vertical
9.2.5.6 Rest of Europe BPO Market
9.2.5.6.1 Rest of Europe BPO Market by Services Offered
9.2.5.6.2 Rest of Europe BPO Market by Industry Vertical
9.3. ASIA-PACIFIC
9.3.1 Asia-Pacific BPO Market Overview
9.3.2 Asia-Pacific BPO Market Forecasts and Analysis
9.3.3 Asia-Pacific BPO Market Forecasts and Analysis - By Services Offered
9.3.4 Asia-Pacific BPO Market Forecasts and Analysis - By Industry Vertical
9.3.5 Asia-Pacific BPO Market Forecasts and Analysis - By Countries
9.3.5.1 Australia BPO Market
9.3.5.1.1 Australia BPO Market by Services Offered
9.3.5.1.2 Australia BPO Market by Industry Vertical
9.3.5.2 China BPO Market
9.3.5.2.1 China BPO Market by Services Offered
9.3.5.2.2 China BPO Market by Industry Vertical
9.3.5.3 India BPO Market
9.3.5.3.1 India BPO Market by Services Offered
9.3.5.3.2 India BPO Market by Industry Vertical
9.3.5.4 Japan BPO Market
9.3.5.4.1 Japan BPO Market by Services Offered
9.3.5.4.2 Japan BPO Market by Industry Vertical
9.3.5.5 South Korea BPO Market
9.3.5.5.1 South Korea BPO Market by Services Offered
9.3.5.5.2 South Korea BPO Market by Industry Vertical
9.3.5.6 Rest of Asia-Pacific BPO Market
9.3.5.6.1 Rest of Asia-Pacific BPO Market by Services Offered
9.3.5.6.2 Rest of Asia-Pacific BPO Market by Industry Vertical
9.4. MIDDLE EAST AND AFRICA
9.4.1 Middle East and Africa BPO Market Overview
9.4.2 Middle East and Africa BPO Market Forecasts and Analysis
9.4.3 Middle East and Africa BPO Market Forecasts and Analysis - By Services Offered
9.4.4 Middle East and Africa BPO Market Forecasts and Analysis - By Industry Vertical
9.4.5 Middle East and Africa BPO Market Forecasts and Analysis - By Countries
9.4.5.1 South Africa BPO Market
9.4.5.1.1 South Africa BPO Market by Services Offered
9.4.5.1.2 South Africa BPO Market by Industry Vertical
9.4.5.2 Saudi Arabia BPO Market
9.4.5.2.1 Saudi Arabia BPO Market by Services Offered
9.4.5.2.2 Saudi Arabia BPO Market by Industry Vertical
9.4.5.3 U.A.E BPO Market
9.4.5.3.1 U.A.E BPO Market by Services Offered
9.4.5.3.2 U.A.E BPO Market by Industry Vertical
9.4.5.4 Rest of Middle East and Africa BPO Market
9.4.5.4.1 Rest of Middle East and Africa BPO Market by Services Offered
9.4.5.4.2 Rest of Middle East and Africa BPO Market by Industry Vertical
9.5. SOUTH AND CENTRAL AMERICA
9.5.1 South and Central America BPO Market Overview
9.5.2 South and Central America BPO Market Forecasts and Analysis
9.5.3 South and Central America BPO Market Forecasts and Analysis - By Services Offered
9.5.4 South and Central America BPO Market Forecasts and Analysis - By Industry Vertical
9.5.5 South and Central America BPO Market Forecasts and Analysis - By Countries
9.5.5.1 Brazil BPO Market
9.5.5.1.1 Brazil BPO Market by Services Offered
9.5.5.1.2 Brazil BPO Market by Industry Vertical
9.5.5.2 Argentina BPO Market
9.5.5.2.1 Argentina BPO Market by Services Offered
9.5.5.2.2 Argentina BPO Market by Industry Vertical
9.5.5.3 Rest of South and Central America BPO Market
9.5.5.3.1 Rest of South and Central America BPO Market by Services Offered
9.5.5.3.2 Rest of South and Central America BPO Market by Industry Vertical
10. INDUSTRY LANDSCAPE
10.1. MERGERS AND ACQUISITIONS
10.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3. NEW PRODUCT LAUNCHES
10.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
11. BPO MARKET, KEY COMPANY PROFILES
11.1. ALORICA INC.
11.1.1. Key Facts
11.1.2. Business Description
11.1.3. Products and Services
11.1.4. Financial Overview
11.1.5. SWOT Analysis
11.1.6. Key Developments
11.2. ATENTO S.A.
11.2.1. Key Facts
11.2.2. Business Description
11.2.3. Products and Services
11.2.4. Financial Overview
11.2.5. SWOT Analysis
11.2.6. Key Developments
11.3. CAPITA PLC
11.3.1. Key Facts
11.3.2. Business Description
11.3.3. Products and Services
11.3.4. Financial Overview
11.3.5. SWOT Analysis
11.3.6. Key Developments
11.4. COMDATA GROUP
11.4.1. Key Facts
11.4.2. Business Description
11.4.3. Products and Services
11.4.4. Financial Overview
11.4.5. SWOT Analysis
11.4.6. Key Developments
11.5. CONCENTRIX (SYNNEX CORPORATION)
11.5.1. Key Facts
11.5.2. Business Description
11.5.3. Products and Services
11.5.4. Financial Overview
11.5.5. SWOT Analysis
11.5.6. Key Developments
11.6. GENPACT LTD
11.6.1. Key Facts
11.6.2. Business Description
11.6.3. Products and Services
11.6.4. Financial Overview
11.6.5. SWOT Analysis
11.6.6. Key Developments
11.7. SITEL GROUP
11.7.1. Key Facts
11.7.2. Business Description
11.7.3. Products and Services
11.7.4. Financial Overview
11.7.5. SWOT Analysis
11.7.6. Key Developments
11.8. SYKES ENTERPRISES, INCORPORATED
11.8.1. Key Facts
11.8.2. Business Description
11.8.3. Products and Services
11.8.4. Financial Overview
11.8.5. SWOT Analysis
11.8.6. Key Developments
11.9. TELEPERFORMANCE SE
11.9.1. Key Facts
11.9.2. Business Description
11.9.3. Products and Services
11.9.4. Financial Overview
11.9.5. SWOT Analysis
11.9.6. Key Developments
11.10. WEBHELP (GROEP BRUSSEL LAMBERT NV)
11.10.1. Key Facts
11.10.2. Business Description
11.10.3. Products and Services
11.10.4. Financial Overview
11.10.5. SWOT Analysis
11.10.6. Key Developments
12. APPENDIX
12.1. ABOUT THE INSIGHT PARTNERS
12.2. GLOSSARY OF TERMS
1. Alorica Inc.2. Atento S.A.3. Capita PLC4. Comdata Group5. Concentrix (SYNNEX Corporation)6. Genpact Ltd7. Sitel Group8. Sykes Enterprises, Incorporated9. Teleperformance SE10. Webhelp (Groep Brussel Lambert NV)
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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