Call Center AI Market Opportunities 2031
The Call Center AI is being utilized by enterprises to enhance the efficiency of their customer service solutions. AI can not only help customers in self-service but also capture significant interaction data such as speech analytics. Call center AI is enabling companies in elevating the skills of call center team by giving them insights about customer issues.
MARKET DYNAMICS
The call center AI market is anticipated to grow in the forecast period owing to driving factors such as an improved focus of the enterprises to improvise customer support services coupled with increasing customer engagement across social media platforms. However, market growth may be negatively influenced due to unsupervised learning. Nevertheless, the call center AI market is expected to offer lucrative opportunities with advancements in machine learning and artificial intelligence.
MARKET SCOPE
The "Global Call Center AI Market Analysis to 2031" is a specialized and in-depth study of the technology, media and telecommunications industry with a special focus on the global market trend analysis. The report aims to provide an overview of call center AI market with detailed market segmentation by component, deployment type, industry vertical, and geography. The global call center AI market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading call center AI market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global call center AI market is segmented on the basis of component, deployment type, and industry vertical. Based on component, the market is segmented as compute platforms, solutions, and services. On the basis of the deployment type, the market is segmented as cloud and on-premises. The market on the basis of the industry vertical is classified as BFSI, retail, healthcare, telecommunication, travel & hospitality, and others.
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The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global call center AI market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The call center AI market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting call center AI market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the call center AI market in these regions.
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- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global call center AI market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The call center AI market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting call center AI market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the call center AI market in these regions.
MARKET PLAYERS
The reports cover key developments in the call center AI market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved the way for the expansion of business and customer base of market players. The market players from call center AI market are anticipated to lucrative growth opportunities in the future with the rising demand for call center AI in the global market. Below mentioned is the list of few companies engaged in the call center AI market.
The report also includes the profiles of key call center AI companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of the last three years, key developments in the past five years.
- Artificial Solutions
- Conversica, Inc.
- Google LLC
- IBM Corporation
- Infosys Limited
- NICE Ltd.
- Nuance Communications, Inc.
- Pypestream Inc.
- SAP SE
- Talkdesk, Inc
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Call Center AI Market - By Component
1.3.2Call Center AI Market - By Deployment Mode
1.3.3Call Center AI Market - By Industry Vertical
1.3.4Call Center AI Market - By Region
1.3.4.1By Country
2.KEY TAKEAWAYS
3.RESEARCH METHODOLOGY
4.CALL CENTER AI MARKET L and SCAPE
4.1.OVERVIEW
4.2.PEST ANALYSIS
4.2.1North America - Pest Analysis
4.2.2Europe - Pest Analysis
4.2.3Asia-Pacific - Pest Analysis
4.2.4Middle East and Africa - Pest Analysis
4.2.5South and Central America - Pest Analysis
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS
5.CALL CENTER AI MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS and RESTRAINTS
6.CALL CENTER AI MARKET - GLOBAL MARKET ANALYSIS
6.1.CALL CENTER AI - GLOBAL MARKET OVERVIEW
6.2.CALL CENTER AI - GLOBAL MARKET and FORECAST TO 2028
6.3.MARKET POSITIONING/MARKET SHARE
7.CALL CENTER AI MARKET - REVENUE and FORECASTS TO 2028 - COMPONENT
7.1.OVERVIEW
7.2.COMPONENT MARKET FORECASTS and ANALYSIS
7.3.COMPUTE PLATFORMS
7.3.1.Overview
7.3.2.Compute Platforms Market Forecast and Analysis
7.4.SOLUTIONS
7.4.1.Overview
7.4.2.Solutions Market Forecast and Analysis
7.5.SERVICES
7.5.1.Overview
7.5.2.Services Market Forecast and Analysis
8.CALL CENTER AI MARKET - REVENUE and FORECASTS TO 2028 - DEPLOYMENT MODE
8.1.OVERVIEW
8.2.DEPLOYMENT MODE MARKET FORECASTS and ANALYSIS
8.3.CLOUD
8.3.1.Overview
8.3.2.Cloud Market Forecast and Analysis
8.4.ON-PREMISES
8.4.1.Overview
8.4.2.On-Premises Market Forecast and Analysis
9.CALL CENTER AI MARKET - REVENUE and FORECASTS TO 2028 - INDUSTRY VERTICAL
9.1.OVERVIEW
9.2.INDUSTRY VERTICAL MARKET FORECASTS and ANALYSIS
9.3.BFSI
9.3.1.Overview
9.3.2.BFSI Market Forecast and Analysis
9.4.RETAIL
9.4.1.Overview
9.4.2.Retail Market Forecast and Analysis
9.5.HEALTHCARE
9.5.1.Overview
9.5.2.Healthcare Market Forecast and Analysis
9.6.TELECOMMUNICATION
9.6.1.Overview
9.6.2.Telecommunication Market Forecast and Analysis
9.7.TRAVEL and HOSPITALITY
9.7.1.Overview
9.7.2.Travel and Hospitality Market Forecast and Analysis
9.8.OTHERS
9.8.1.Overview
9.8.2.Others Market Forecast and Analysis
10.CALL CENTER AI MARKET REVENUE and FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
10.1.NORTH AMERICA
10.1.1North America Call Center AI Market Overview
10.1.2North America Call Center AI Market Forecasts and Analysis
10.1.3North America Call Center AI Market Forecasts and Analysis - By Component
10.1.4North America Call Center AI Market Forecasts and Analysis - By Deployment Mode
10.1.5North America Call Center AI Market Forecasts and Analysis - By Industry Vertical
10.1.6North America Call Center AI Market Forecasts and Analysis - By Countries
10.1.6.1United States Call Center AI Market
10.1.6.1.1United States Call Center AI Market by Component
10.1.6.1.2United States Call Center AI Market by Deployment Mode
10.1.6.1.3United States Call Center AI Market by Industry Vertical
10.1.6.2Canada Call Center AI Market
10.1.6.2.1Canada Call Center AI Market by Component
10.1.6.2.2Canada Call Center AI Market by Deployment Mode
10.1.6.2.3Canada Call Center AI Market by Industry Vertical
10.1.6.3Mexico Call Center AI Market
10.1.6.3.1Mexico Call Center AI Market by Component
10.1.6.3.2Mexico Call Center AI Market by Deployment Mode
10.1.6.3.3Mexico Call Center AI Market by Industry Vertical
10.2.EUROPE
10.2.1Europe Call Center AI Market Overview
10.2.2Europe Call Center AI Market Forecasts and Analysis
10.2.3Europe Call Center AI Market Forecasts and Analysis - By Component
10.2.4Europe Call Center AI Market Forecasts and Analysis - By Deployment Mode
10.2.5Europe Call Center AI Market Forecasts and Analysis - By Industry Vertical
10.2.6Europe Call Center AI Market Forecasts and Analysis - By Countries
10.2.6.1Germany Call Center AI Market
10.2.6.1.1Germany Call Center AI Market by Component
10.2.6.1.2Germany Call Center AI Market by Deployment Mode
10.2.6.1.3Germany Call Center AI Market by Industry Vertical
10.2.6.2France Call Center AI Market
10.2.6.2.1France Call Center AI Market by Component
10.2.6.2.2France Call Center AI Market by Deployment Mode
10.2.6.2.3France Call Center AI Market by Industry Vertical
10.2.6.3Italy Call Center AI Market
10.2.6.3.1Italy Call Center AI Market by Component
10.2.6.3.2Italy Call Center AI Market by Deployment Mode
10.2.6.3.3Italy Call Center AI Market by Industry Vertical
10.2.6.4United Kingdom Call Center AI Market
10.2.6.4.1United Kingdom Call Center AI Market by Component
10.2.6.4.2United Kingdom Call Center AI Market by Deployment Mode
10.2.6.4.3United Kingdom Call Center AI Market by Industry Vertical
10.2.6.5Russia Call Center AI Market
10.2.6.5.1Russia Call Center AI Market by Component
10.2.6.5.2Russia Call Center AI Market by Deployment Mode
10.2.6.5.3Russia Call Center AI Market by Industry Vertical
10.2.6.6Rest of Europe Call Center AI Market
10.2.6.6.1Rest of Europe Call Center AI Market by Component
10.2.6.6.2Rest of Europe Call Center AI Market by Deployment Mode
10.2.6.6.3Rest of Europe Call Center AI Market by Industry Vertical
10.3.ASIA-PACIFIC
10.3.1Asia-Pacific Call Center AI Market Overview
10.3.2Asia-Pacific Call Center AI Market Forecasts and Analysis
10.3.3Asia-Pacific Call Center AI Market Forecasts and Analysis - By Component
10.3.4Asia-Pacific Call Center AI Market Forecasts and Analysis - By Deployment Mode
10.3.5Asia-Pacific Call Center AI Market Forecasts and Analysis - By Industry Vertical
10.3.6Asia-Pacific Call Center AI Market Forecasts and Analysis - By Countries
10.3.6.1Australia Call Center AI Market
10.3.6.1.1Australia Call Center AI Market by Component
10.3.6.1.2Australia Call Center AI Market by Deployment Mode
10.3.6.1.3Australia Call Center AI Market by Industry Vertical
10.3.6.2China Call Center AI Market
10.3.6.2.1China Call Center AI Market by Component
10.3.6.2.2China Call Center AI Market by Deployment Mode
10.3.6.2.3China Call Center AI Market by Industry Vertical
10.3.6.3India Call Center AI Market
10.3.6.3.1India Call Center AI Market by Component
10.3.6.3.2India Call Center AI Market by Deployment Mode
10.3.6.3.3India Call Center AI Market by Industry Vertical
10.3.6.4Japan Call Center AI Market
10.3.6.4.1Japan Call Center AI Market by Component
10.3.6.4.2Japan Call Center AI Market by Deployment Mode
10.3.6.4.3Japan Call Center AI Market by Industry Vertical
10.3.6.5South Korea Call Center AI Market
10.3.6.5.1South Korea Call Center AI Market by Component
10.3.6.5.2South Korea Call Center AI Market by Deployment Mode
10.3.6.5.3South Korea Call Center AI Market by Industry Vertical
10.3.6.6Rest of Asia-Pacific Call Center AI Market
10.3.6.6.1Rest of Asia-Pacific Call Center AI Market by Component
10.3.6.6.2Rest of Asia-Pacific Call Center AI Market by Deployment Mode
10.3.6.6.3Rest of Asia-Pacific Call Center AI Market by Industry Vertical
10.4.MIDDLE EAST and AFRICA
10.4.1Middle East and Africa Call Center AI Market Overview
10.4.2Middle East and Africa Call Center AI Market Forecasts and Analysis
10.4.3Middle East and Africa Call Center AI Market Forecasts and Analysis - By Component
10.4.4Middle East and Africa Call Center AI Market Forecasts and Analysis - By Deployment Mode
10.4.5Middle East and Africa Call Center AI Market Forecasts and Analysis - By Industry Vertical
10.4.6Middle East and Africa Call Center AI Market Forecasts and Analysis - By Countries
10.4.6.1South Africa Call Center AI Market
10.4.6.1.1South Africa Call Center AI Market by Component
10.4.6.1.2South Africa Call Center AI Market by Deployment Mode
10.4.6.1.3South Africa Call Center AI Market by Industry Vertical
10.4.6.2Saudi Arabia Call Center AI Market
10.4.6.2.1Saudi Arabia Call Center AI Market by Component
10.4.6.2.2Saudi Arabia Call Center AI Market by Deployment Mode
10.4.6.2.3Saudi Arabia Call Center AI Market by Industry Vertical
10.4.6.3U.A.E Call Center AI Market
10.4.6.3.1U.A.E Call Center AI Market by Component
10.4.6.3.2U.A.E Call Center AI Market by Deployment Mode
10.4.6.3.3U.A.E Call Center AI Market by Industry Vertical
10.4.6.4Rest of Middle East and Africa Call Center AI Market
10.4.6.4.1Rest of Middle East and Africa Call Center AI Market by Component
10.4.6.4.2Rest of Middle East and Africa Call Center AI Market by Deployment Mode
10.4.6.4.3Rest of Middle East and Africa Call Center AI Market by Industry Vertical
10.5.SOUTH and CENTRAL AMERICA
10.5.1South and Central America Call Center AI Market Overview
10.5.2South and Central America Call Center AI Market Forecasts and Analysis
10.5.3South and Central America Call Center AI Market Forecasts and Analysis - By Component
10.5.4South and Central America Call Center AI Market Forecasts and Analysis - By Deployment Mode
10.5.5South and Central America Call Center AI Market Forecasts and Analysis - By Industry Vertical
10.5.6South and Central America Call Center AI Market Forecasts and Analysis - By Countries
10.5.6.1Brazil Call Center AI Market
10.5.6.1.1Brazil Call Center AI Market by Component
10.5.6.1.2Brazil Call Center AI Market by Deployment Mode
10.5.6.1.3Brazil Call Center AI Market by Industry Vertical
10.5.6.2Argentina Call Center AI Market
10.5.6.2.1Argentina Call Center AI Market by Component
10.5.6.2.2Argentina Call Center AI Market by Deployment Mode
10.5.6.2.3Argentina Call Center AI Market by Industry Vertical
10.5.6.3Rest of South and Central America Call Center AI Market
10.5.6.3.1Rest of South and Central America Call Center AI Market by Component
10.5.6.3.2Rest of South and Central America Call Center AI Market by Deployment Mode
10.5.6.3.3Rest of South and Central America Call Center AI Market by Industry Vertical
11.INDUSTRY L and SCAPE
11.1.MERGERS and ACQUISITIONS
11.2.AGREEMENTS, COLLABORATIONS and JOIN VENTURES
11.3.NEW PRODUCT LAUNCHES
11.4.EXPANSIONS and OTHER STRATEGIC DEVELOPMENTS
12.CALL CENTER AI MARKET, KEY COMPANY PROFILES
12.1.ARTIFICIAL SOLUTIONS
12.1.1.Key Facts
12.1.2.Business Description
12.1.3.Products and Services
12.1.4.Financial Overview
12.1.5.SWOT Analysis
12.1.6.Key Developments
12.2.CONVERSICA, INC.
12.2.1.Key Facts
12.2.2.Business Description
12.2.3.Products and Services
12.2.4.Financial Overview
12.2.5.SWOT Analysis
12.2.6.Key Developments
12.3.GOOGLE LLC
12.3.1.Key Facts
12.3.2.Business Description
12.3.3.Products and Services
12.3.4.Financial Overview
12.3.5.SWOT Analysis
12.3.6.Key Developments
12.4.IBM CORPORATION
12.4.1.Key Facts
12.4.2.Business Description
12.4.3.Products and Services
12.4.4.Financial Overview
12.4.5.SWOT Analysis
12.4.6.Key Developments
12.5.INFOSYS LIMITED
12.5.1.Key Facts
12.5.2.Business Description
12.5.3.Products and Services
12.5.4.Financial Overview
12.5.5.SWOT Analysis
12.5.6.Key Developments
12.6.NICE LTD.
12.6.1.Key Facts
12.6.2.Business Description
12.6.3.Products and Services
12.6.4.Financial Overview
12.6.5.SWOT Analysis
12.6.6.Key Developments
12.7.NUANCE COMMUNICATIONS, INC.
12.7.1.Key Facts
12.7.2.Business Description
12.7.3.Products and Services
12.7.4.Financial Overview
12.7.5.SWOT Analysis
12.7.6.Key Developments
12.8.PYPESTREAM INC.
12.8.1.Key Facts
12.8.2.Business Description
12.8.3.Products and Services
12.8.4.Financial Overview
12.8.5.SWOT Analysis
12.8.6.Key Developments
12.9.SAP SE
12.9.1.Key Facts
12.9.2.Business Description
12.9.3.Products and Services
12.9.4.Financial Overview
12.9.5.SWOT Analysis
12.9.6.Key Developments
12.10.TALKDESK, INC
12.10.1.Key Facts
12.10.2.Business Description
12.10.3.Products and Services
12.10.4.Financial Overview
12.10.5.SWOT Analysis
12.10.6.Key Developments
13.APPENDIX
13.1.ABOUT THE INSIGHT PARTNERS
13.2.GLOSSARY OF TERMS
The List of Companies
1. Artificial Solutions
2. Conversica, Inc.
3. Google LLC
4. IBM Corporation
5. Infosys Limited
6. NICE Ltd.
7. Nuance Communications, Inc.
8. Pypestream Inc.
9. SAP SE
10. Talkdesk, Inc
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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