Cloud BPO Market 2025 by Services, Technology, Development, Regions and Industry Verticals | The Insight Partners
The cloud BPO market expected to grow from US$ 34,801.2 million in 2017 to US$ 94,522.7 million by 2025; it is estimated to grow at a CAGR of 22.1% from 2017 to 2025.
Reduction in operational cost & agility offered by the Cloud BPO is attributing to the growth of the market. The cost advantage offered by Cloud BPO is one of the key reasons, which impacts the choice of organizations with respect to traditional BPO services. It dramatically reduces the IT cost of the organization by providing support and maintenance of the software and hardware, and also effortlessly upgrades, updates and manage the processes, subsequently leading to curtailed cost of business services.
On the other side, a BPO itself is highly benefitted by the integration of cloud computing. The BPO service providers are capable of leveraging the benefits of cloud computing by dropping down the processing time for data-intensive business processes of the organizations, and offering data processing workflow at a compact turnaround time. The Cloud BPOs are also highly benefitted in terms of flexibility of conveniently adding novel functions and features to their systems and effectively attain the transforming client demands. The cloud platforms provides the BPOs with an agile and elastic alternative by eliminating the pressure of forthcoming competition in the market. Owing to these advantages provided by Cloud BPO, companies across all the industries are preferring to outsource their business processes to Cloud BPO services providers, subsequently fueling to the growth of Cloud BPO market globally.
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Cloud BPO Market: Strategic Insights
Market Size Value in US$ 34,801.2 Million in 2017 Market Size Value by US$ 94,522.7 Million by 2025 Growth rate CAGR of 22.1% from 2018-2025 Forecast Period 2018-2025 Base Year 2018
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Cloud BPO Market: Strategic Insights
| Market Size Value in | US$ 34,801.2 Million in 2017 |
| Market Size Value by | US$ 94,522.7 Million by 2025 |
| Growth rate | CAGR of 22.1% from 2018-2025 |
| Forecast Period | 2018-2025 |
| Base Year | 2018 |
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Market Insights–
Cloud BPO Market
Compulsion for enhancement of customer service
The customers in today’s highly competitive environment are well aware about their burgeoning power and value as they have encountered with the digital economy and attained access to various services worldwide. This has further raised their expectations with respect to cloud based services as organizations have become more aware about the benefits of Cloud BPO services. The cloud as a core platform has been already been leveraged by the clients as a novel external as well as internal initiative, which has subsequently increased the competition among the BPO service providers, further motivating them to adopt improvised technologies such as cloud based technologies to serve their customers/clients in a better way.
Services -Based Insights
Based on services, the cloud BPO market is segmented into human resource, e-commerce, finance and accounting, customer care, sales & marketing, others. The human resource segment held the largest market share in 2016.
Players operating in the cloud BPO market are mainly focused on the development of advanced and efficient products.
- In 2017, IBM and Dream Payments Expand Payment Services on the Cloud to U.S. Financial Institutions.
- In 2017, CMA CGM Group Signs Strategic Partnership with Infosys to Accelerate Transformation of its Information Systems.
Cloud BPO Market Report Scope
The cloud BPO market has been segmented as follows:
Cloud BPO Market – by Services
Cloud BPO Market – by Vertical
- BFSI
- Telecom & IT
- Healthcare
- Automotive
- Manufacturing
- Food and Beverage
- Power & Energy
- Consumer Electronics
- Others
Cloud BPO Market – by Geography
North America
- US
- Canada
- Mexico
Europe
- France
- Germany
- Italy
- Spain
- U.K
Asia Pacific (APAC)
- Japan
- China
- Australia
- India
Middle East and Africa (MEA)
- Saudi Arabia
- UAE
- South Africa
South America (SAM)
- Brazil
Cloud BPO Market – Company Profiles
- IBM Corporation
- Oracle Corporation
- SAP SE
- HPE
- Cognizant
- Infosys
- Accenture
- Tata Consultancy
- Sungard Financial System
- Wipro
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
Service , and Vertical
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
US, Canada, Mexico, UK, Germany, Spain, Italy, France, India, China, Japan, South Korea, Australia, UAE, Saudi Arabia, South Africa, Brazil, Argentina
Frequently Asked Questions
The Human Resource Outsourcing services offered by the Cloud BPOs facilitate the organizations approach the core HRO needs while synergizing business objectives with resource utilization.
Surging demand for Cloud BPO is aligned with the progression in global market for Robotic Process Automation (RPA). The RPA with other digital disruptors comprise of digital labor and advanced software automation has a potential to drive the new generation of Cloud BPOs facilities that offer virtual workforce.
North America region holds the largest market share in the cloud BPO market, owing to rising demand from the public sector, mid-size banking, healthcare sector and financial service organizations. The cloud based outsourcing industry in the region has recently witnessed multiple merger & acquisitions, partnerships and reconstruction which makes the market to grow efficiently in North America.
Table of Contents
1 Table of Contents 2
1.1 List of Tables 10
1.2 List of Figures 11
2 Introduction 14
2.1 Scope of the Study 14
2.2 The Insight Partners Research Report Guidance 14
3 Key Takeaways 16
4 Cloud BPO Market Landscape 19
4.1 Market Overview 19
4.3 Market Segmentation 20
4.3.1 Global Cloud BPO Market – By Services 21
4.3.2 Global Cloud BPO Market – By Vertical 22
4.3.3 Global Cloud BPO Market – By Geography 22
4.4 PEST Analysis 24
4.4.1 North America PEST Analysis 24
4.4.2 Europe PEST Analysis 27
4.4.3 Asia Pacific PEST Analysis 30
4.4.4 Middle East & Africa PEST Analysis 32
4.4.5 South America PEST Analysis 35
4.5 Cloud BPO Ecosystem Analysis 37
5 Global Market – Key Industry Dynamics 38
5.1 Key Market Drivers 38
5.1.1 Reduction in operational cost & agility offered by the Cloud BPO 38
5.1.2 Compulsion for enhancement of customer service 38
5.2 Key Market Restraints 39
5.2.1 Rising concerns regarding data security 39
5.2.2 Lack of cloud infrastructure in third world countries 39
5.3 Key Market Opporunities 40
5.3.1 Rising Trend of cloud computing 40
5.4 Future Trends 40
5.4.1 Rising demand for robotic process automation 40
5.4.2 Intelligent automation is expected to drive down costs 40
5.5 Impact Analysis of Drivers and Restraints 41
6 Cloud BPO Market – Global 42
6.1 Global Cloud BPO Market Overview 42
6.2 Global Cloud BPO Market Forecast and Analysis 42
7 Global Cloud BPO Market Analysis – By Service 44
7.1 Overview 44
7.2 Human Resource 45
7.2.1 Overview 45
7.2.2 Global Human Resource Market Revenue and Forecasts to 2025 (US$ Mn) 45
7.3 E-Commerce 47
7.3.1 Overview 47
7.3.2 E-Commerce Market Revenue and Forecasts to 2025 (US$ Mn) 47
7.4 Finance and Accounting 48
7.4.1 Overview 48
7.4.2 Finance and Accounting Market Revenue and Forecasts to 2025 (US$ Mn) 48
7.5 Customer Care 49
7.5.1 Overview 49
7.5.2 Customer Care Market Revenue and Forecasts to 2025 (US$ Mn) 50
7.6 Sales & Marketing 51
7.6.1 Overview 51
7.6.2 Sales & Marketing Market Revenue and Forecasts to 2025 (US$ Mn) 51
7.7 Others 52
7.7.1 Overview 52
7.7.2 Others Market Revenue and Forecasts to 2025 (US$ Mn) 52
8 Global Cloud BPO Market Analysis – By Vertical 54
8.1 Overview 54
8.2 BFSI 55
8.2.1 Overview 55
8.2.2 Global BFSI Market Revenue and Forecasts to 2025 (US$ Mn) 55
8.3 Telecom & IT 56
8.3.1 Overview 56
8.3.2 Global Telecom & IT Market Revenue and Forecasts to 2025 (US$ Mn) 56
8.4 Healthcare 58
8.4.1 Overview 58
8.4.2 Global Healthcare Market Revenue and Forecasts to 2025 (US$ Mn) 58
8.5 Automotive 59
8.5.1 Overview 59
8.5.2 Global Automotive Market Revenue and Forecasts to 2025 (US$ Mn) 59
8.6 Manufacturing 61
8.6.1 Overview 61
8.6.2 Global Manufacturing Market Revenue and Forecasts to 2025 (US$ Mn) 61
8.7 Food and Beverage 62
8.7.1 Overview 62
8.7.2 Global Food and Beverage Market Revenue and Forecasts to 2025 (US$ Mn) 62
8.8 Power & Energy 63
8.8.1 Overview 63
8.8.2 Global Power & Energy Market Revenue and Forecasts to 2025 (US$ Mn) 64
8.9 Consumer Electronics 65
8.9.1 Overview 65
8.9.2 Global Consumer Electronics Market Revenue and Forecasts to 2025 (US$ Mn) 65
8.10 Others 66
8.10.1 Overview 66
8.10.2 Global Others Market Revenue and Forecasts to 2025 (US$ Mn) 67
9 Global Cloud BPO Market – Geographical Analysis 68
9.1 Overview 68
9.2 North America Cloud BPO Market Revenue and Forecasts to 2025 69
9.2.1 Overview 69
9.2.2 North America Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 69
9.2.3 North America Cloud BPO Market Breakdown by Key Countries 71
9.2.3.1 US Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 72
9.2.3.2 Canada Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 73
9.2.3.3 Mexico Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 74
9.2.4 North America Cloud BPO Market Breakdown by Services 74
9.2.5 North America Cloud BPO Market Breakdown by Vertical 76
9.3 Europe Cloud BPO Market Revenue and Forecasts to 2025 78
9.3.1 Overview 78
9.3.2 Europe Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 78
9.3.3 Europe Cloud BPO Market Breakdown by Key Countries 80
9.3.3.1 France Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 81
9.3.3.2 Germany Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 82
9.3.3.3 Italy Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 83
9.3.3.4 Spain Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 84
9.3.3.5 UK Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 85
9.3.3.6 Rest of Europe Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 86
9.3.4 Europe Cloud BPO Market Breakdown by Services 87
9.3.5 Europe Cloud BPO Market Breakdown by Vertical 88
9.4 Asia Pacific (APAC) Cloud BPO Market Revenue and Forecasts to 2025 90
9.4.1 Overview 90
9.4.2 Asia Pacific Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 90
9.4.3 Asia Pacific Cloud BPO Market Breakdown by Key Countries 92
9.4.3.1 Japan Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 93
9.4.3.2 China Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 94
9.4.3.3 India Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 95
9.4.3.4 Australia Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 96
9.4.3.5 Rest of APAC Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 97
9.4.4 Asia Pacific Cloud BPO Market Breakdown by Services 98
9.4.5 Asia Pacific Cloud BPO Market Breakdown by Vertical 99
9.5 Middle East & Africa (MEA) Cloud BPO Market Revenue and Forecasts to 2025 100
9.5.1 Overview 100
9.5.2 Middle East & Africa Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 101
9.5.3 Middle East & Africa Cloud BPO Market Breakdown by Key Countries 102
9.5.3.1 Saudi Arabia Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 103
9.5.3.2 UAE Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 104
9.5.3.3 South Africa Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 105
9.5.4 Middle East & Africa Cloud BPO Market Breakdown by Services 106
9.5.5 Middle East & Africa Cloud BPO Market Breakdown by Vertical 107
9.6 South America Cloud BPO Market Revenue and Forecasts to 2025 108
9.6.1 Overview 108
9.6.2 South America Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 109
9.6.3 South America Cloud BPO Market Breakdown by Key Countries 110
9.6.3.1 Brazil Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 111
9.6.3.2 Rest of SAM Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 112
9.6.4 South America Cloud BPO Market Breakdown by Services 113
9.6.5 South America Cloud BPO Market Breakdown by Vertical 114
10 Industry Landscape 116
10.1 Market Initiative 116
10.2 Merger and Acquisition 118
10.3 New Development 118
11 Competitive Landscape 119
11.1 Competitive Product Mapping 119
11.2 Market Positioning 120
12 Global Cloud BPO Market – Key Company Profiles 121
12.1 Firstsource Solutions Ltd. 121
12.1.1 Key Facts 121
12.1.2 Business Description 121
12.1.3 Financial Overview 122
12.1.4 SWOT Analysis 123
12.1.5 Key Developments 125
12.2 WNS (Holdings) Ltd. 127
12.2.1 Key Facts 127
12.2.2 Business Description 127
12.2.3 Financial Overview 128
12.2.4 SWOT Analysis 129
12.2.5 Key Developments 131
12.3 Infosys Ltd. 132
12.3.1 Key Facts 132
12.3.2 Business Description 132
12.3.3 Financial Overview 133
12.3.4 SWOT Analysis 134
12.3.5 Key Developments 136
12.4 HCL Technologies Ltd. 138
12.4.1 Key Facts 138
12.4.2 Business Description 138
12.4.3 Financial Overview 139
12.4.4 SWOT Analysis 140
12.4.5 Key Developments 142
12.5 Genpact Ltd. 143
12.5.1 Key Facts 143
12.5.2 Business Description 143
12.5.3 Financial Overview 144
12.5.4 SWOT Analysis 145
12.5.5 Key Developments 147
12.6 Capgemini SE 149
12.6.1 Key Facts 149
12.6.2 Business Description 149
12.6.3 Financial Overview 150
12.6.4 SWOT Analysis 151
12.6.5 Key Developments 153
12.7 CA, Inc. 154
12.7.1 Key Facts 154
12.7.2 Business Description 154
12.7.3 Financial Overview 155
12.7.4 SWOT Analysis 156
12.7.5 Key Developments 158
12.8 Atos SE 159
12.8.1 Key Facts 159
12.8.2 Business Description 159
12.8.3 Financial Overview 160
12.8.4 SWOT Analysis 161
12.8.5 Key Developments 163
12.9 Tata Consultancy Services Ltd. 164
12.9.1 Key Facts 164
12.9.2 Business Description 164
12.9.3 Financial Overview 165
12.9.4 SWOT Analysis 166
12.9.5 Key Developments 168
12.10 DXC Technology Company (Formerly CSC) 169
12.10.1 Key Facts 169
12.10.2 Business Description 169
12.10.3 Financial Overview 170
12.10.4 SWOT Analysis 170
12.10.5 Key Developments 172
12.11 Sungard 174
12.11.1 Key Facts 174
12.11.2 Business Description 174
12.11.3 Financial Overview 175
12.11.4 SWOT Analysis 175
12.11.5 Key Developments 177
12.12 Accenture PLC 178
12.12.1 Key Facts 178
12.12.2 Business Description 178
12.12.3 Financial Overview 179
12.12.4 SWOT Analysis 180
12.12.5 Key Developments 183
12.13 ADP, LLC 184
12.13.1 Key Facts 184
12.13.2 Business Description 184
12.13.3 Financial Overview 185
12.13.4 SWOT Analysis 186
12.13.5 Key Developments 188
12.14 IBM Corporation 189
12.14.1 Key Facts 189
12.14.2 Business Description 189
12.14.3 Financial Overview 190
12.14.4 SWOT Analysis 190
12.14.5 Key Developments 193
12.15 Oracle Corporation 196
12.15.1 Key Facts 196
12.15.2 Business Description 196
12.15.3 Financial Overview 197
12.15.4 SWOT Analysis 198
12.15.5 Key Developments 200
12.16 SAP SE 202
12.16.1 Key Facts 202
12.16.2 Business Description 202
12.16.3 Financial Overview 203
12.16.4 SWOT Analysis 203
12.16.5 Key Developments 206
12.17 Xerox Corp. 208
12.17.1 Key Facts 208
12.17.2 Business Description 208
12.17.3 Financial Overview 209
12.17.4 SWOT Analysis 210
12.17.5 Key Developments 212
12.18 Hewlett Packard Enterprise Co. 213
12.18.1 Key Facts 213
12.18.2 Business Description 213
12.18.3 Financial Overview 214
12.18.4 SWOT Analysis 214
12.18.5 Key Developments 216
13 Appendix 217
13.1 About The Insight Partners 217
13.2 Glossary of Terms 218
13.3 Methodology 219
13.3.1 Coverage 219
13.3.2 Secondary Research 219
13.3.3 Primary Research 220
13.4 Contact Us 221
13.5 Disclaimer 221
1.1 List of Tables
Table 1: Global Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 43
Table 2: North America Cloud BPO Market Revenue and Forecasts to 2025 – By Service (US$ Mn) 75
Table 3: North America Cloud BPO Market Revenue and Forecasts to 2025 – By Vertical (US$ Mn) 76
Table 4: Europe Market Revenue and Forecasts to 2025 – By Services (US$ Mn) 87
Table 5: Europe Cloud BPO Market Revenue and Forecasts to 2025 – By Vertical (US$ Mn) 89
Table 6: Asia Pacific Cloud BPO Market Revenue and Forecasts to 2025 – By Service (US$ Mn) 98
Table 7: Asia Pacific Cloud BPO Market Revenue and Forecasts to 2025 – By Vertical (US$ Mn) 99
Table 8: Middle East & Africa Cloud BPO Market Revenue and Forecasts to 2025 – By Service (US$ Mn) 106
Table 9: Middle East & Africa Cloud BPO Market Revenue and Forecasts to 2025 – By Vertical (US$ Mn) 108
Table 10: South America Cloud BPO Market Revenue and Forecasts to 2025 – By Service (US$ Mn) 113
Table 11: South America Cloud BPO Market Revenue and Forecasts to 2025 – By Vertical (US$ Mn) 115
Table 12: Glossary of Terms, Cloud BPO Market 218
1.2 List of Figures
Figure 1: HR Cloud BPO Market, Global Revenue (US$ Mn), 2016 & 2025 16
Figure 2: BFSI Cloud BPO Market, Global Revenue (US$ Mn), 2016 & 2025 17
Figure 3: APAC Cloud BPO Market, Global Revenue (US$ Mn), 2016 & 2025 18
Figure 4: Cloud BPO Market Segmentation 20
Figure 5: Cloud BPO Market Segmentation 21
Figure 6: North America PEST Analysis 24
Figure 7: Europe PEST Analysis 27
Figure 8: APAC PEST Analysis 30
Figure 9: MEA PEST Analysis 32
Figure 10: SAM PEST Analysis 35
Figure 11: Cloud BPO Ecosystem 37
Figure 12: Cloud BPO Market Impact Analysis of Driver and Restraints 41
Figure 13: Global Cloud BPO Market Breakdown By Services, 2016 & 2025 (%) 44
Figure 14: Human Resource Market Revenue and Forecasts to 2025 (US$ Mn) 46
Figure 15: E-Commerce Market Revenue and Forecasts to 2025 (US$ Mn) 48
Figure 16: Finance and Accounting Market Revenue and Forecasts to 2025 (US$ Mn) 49
Figure 17: Customer Care Market Revenue and Forecasts to 2025 (US$ Mn) 50
Figure 18: Sales & Marketing Market Revenue and Forecasts to 2025 (US$ Mn) 52
Figure 19: Others Market Revenue and Forecasts to 2025 (US$ Mn) 53
Figure 20: Global Cloud BPO Market Breakdown By System Type, 2016 & 2025 (%) 54
Figure 21: Global BFSI Market Revenue and Forecasts to 2025 (US$ Mn) 56
Figure 22: Global Telecom & IT Market Revenue and Forecasts to 2025 (US$ Mn) 57
Figure 23: Global Healthcare Market Revenue and Forecasts to 2025 (US$ Mn) 59
Figure 24: Global Automotive Market Revenue and Forecasts to 2025 (US$ Mn) 60
Figure 25: Global Manufacturing Market Revenue and Forecasts to 2025 (US$ Mn) 62
Figure 26: Global Food and Beverage Market Revenue and Forecasts to 2025 (US$ Mn) 63
Figure 27: Global Power & Energy Market Revenue and Forecasts to 2025 (US$ Mn) 64
Figure 28: Global Consumer Electronics Market Revenue and Forecasts to 2025 (US$ Mn) 66
Figure 29: Global Others Market Revenue and Forecasts to 2025 (US$ Mn) 67
Figure 30: Cloud BPO Market, Global Breakdown by Regions, 2016 & 2025 (%) 68
Figure 31: North America Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 70
Figure 32: North America Cloud BPO Market Breakdown by Key Countries, 2016 & 2025 (%) 71
Figure 33: US Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 72
Figure 34: Canada Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 73
Figure 35: Mexico Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 74
Figure 36: North America Cloud BPO Market Breakdown by Service, 2016 & 2025 (%) 75
Figure 37: North America Cloud BPO Market Breakdown by Vertical, 2016 & 2025 (%) 76
Figure 38: Europe Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 79
Figure 39: Europe Cloud BPO Market Breakdown by Key Countries, 2016 & 2025 (%) 80
Figure 40: France Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 81
Figure 41: Germany Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 82
Figure 42: Italy Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 83
Figure 43: Spain Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 84
Figure 44: UK Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 85
Figure 45: Rest of Europe Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 86
Figure 46: Europe Cloud BPO Market Breakdown by Services, 2016 & 2025 (%) 87
Figure 47: Europe Cloud BPO Market Breakdown by Vertical, 2016 & 2025 (%) 88
Figure 48: Asia Pacific Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 91
Figure 49: Asia Pacific Cloud BPO Market Breakdown by Key Countries, 2016 & 2025 (%) 92
Figure 50: Japan Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 93
Figure 51: China Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 94
Figure 52: India Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 95
Figure 53: Australia Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 96
Figure 54: Rest of APAC Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 97
Figure 55: Asia Pacific Cloud BPO Market Breakdown by Services, 2016 & 2025 (%) 98
Figure 56: Asia Pacific Cloud BPO Market Breakdown by Vertical, 2016 & 2025 (%) 99
Figure 57: Middle East & Africa Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 101
Figure 58: Middle East & Africa Cloud BPO Market Breakdown by Key Countries, 2016 & 2025 (%) 102
Figure 59: Saudi Arabia Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 103
Figure 60: UAE Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 104
Figure 61: South Africa Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 105
Figure 62: Middle East & Africa Cloud BPO Market Breakdown by Services, 2016 & 2025 (%) 106
Figure 63: Middle East & Africa Cloud BPO Market Breakdown by Vertical, 2016 & 2025 (%) 107
Figure 64: South America Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 109
Figure 65: South America Cloud BPO Market Breakdown by Key Countries, 2016 & 2025 (%) 110
Figure 66: Brazil Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 111
Figure 67: Rest of SAM Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn) 112
Figure 68: South America Cloud BPO Market Breakdown by Services, 2016 & 2025 (%) 113
Figure 69: South America Cloud BPO Market Breakdown by Vertical, 2016 & 2025 (%) 114
Figure 70: Cloud BPO Market Competitive Product Mapping 119
The List of companies
1. Firstsource Solutions Ltd.
2. WNS (Holdings) Ltd.
3. Infosys Ltd.
4. HCL Technologies Ltd.
5. Genpact Ltd.
6. Capgemini SE
7. CA Inc.
8. Atos SE
9. Tata Consultancy Services Ltd.
10. DXC Technology Company
11. Sungard
12. Accenture PLC
13. ADP LLC
14. IBM Corporation
15. Oracle Corporation
16. SAP SE
17. Xerox Corp.
18. HPE
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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