The cloud field service management market is expected to register a CAGR of 18.2% during 2023–2031. Advancement in augmented reality and virtual reality is likely to remain a key trend in the market.
Cloud Field Service Management Market Analysis
- The cloud field service management market includes growth prospects owing to the current market trends and their foreseeable impact during the forecast period.
- The cloud field service management market is growing owing to factors such as increased use of self-service portals, increased focus on predictive maintenance, and increased demand from various industry verticals.
- Integration with advanced technologies such as AI and ML to provide lucrative opportunities for the cloud field service management market.
Cloud Field Service Management Market Overview
- Cloud field service management software provides features such as automated invoicing, task scheduling, inventory tracking, customer service management, and real-time analytics.
- Leveraging the automated invoicing feature saves time, and real-time analytics provides deep insights into performances and adjusts strategies for improved efficiency.
- Cloud-based solutions provide real-time connectivity with the benefits of high data security, scalability, and better data management features.
- The development of technologies, such as enhanced artificial intelligence, machine learning, IoT devices, and augmented reality, provide opportunities for the growth of the cloud field service management market.
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Cloud Field Service Management Market: Strategic Insights
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Cloud Field Service Management Market Drivers and Opportunities
Increased Use Of Self-Service Portals to Favor Market
- Self-service portals provide a first point of contact for clients contacting businesses and provide the ability to record specifics on the client's issue. Those details tell field service teams what to expect and where to resolve the issue.
- If an organization uses a software-enabled device or mobile app that employees can update in real time, field service workers and customers can stay in sync and manage expectations on both sides.
- Companies can enable clients to self-diagnose problems and make appointments by utilizing self-scheduling, knowledge bases, and customer portals. This will free up agents to handle more critical issues.
Integration With Advanced Technologies such as AI and ML
- AI has already advanced significantly in many organizations. Businesses in the manufacturing and healthcare sectors are making significant investments in IoT and AI.
- The field service management industry may profit from these technologies in the future.
- Field service employees could be able to determine where a customer needs assistance and offer remote assistance and support with the use of IoT sensors and augmented reality glasses.
- Mobile workers can increase customer satisfaction and business growth by leveraging technologies such as artificial intelligence (AI) to automate processes and workflows.
Cloud Field Service Management Market Report Segmentation Analysis
Key segments that contributed to the derivation of the cloud field service management market analysis are offering, organization size, deployment, and end user.
- By offering, the market is bifurcated into solutions and services.
- By organization size, the market is bifurcated into large enterprises and SMEs.
- By deployment, the market is bifurcated into public cloud, private cloud, and hybrid cloud.
- By end user, the market is segmented into BFSI, IT and telecom, healthcare & life sciences, government and defense, manufacturing, retail, and others.
Cloud Field Service Management Market Share Analysis by Geography
- The cloud field service management market report comprises a detailed analysis of five major geographic regions, which includes current and historical market size and forecasts for 2021 to 2031, covering North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and South & Central America.
- Each region is further sub-segmented into respective countries. This report provides analysis and forecasts of 18+ countries, covering cloud field service management market dynamics such as drivers, trends, and opportunities that are impacting the markets at the regional level.
- Also, the report covers PEST analysis, which involves the study of major factors that influence the cloud field service management market in these regions.
Cloud Field Service Management Market Report Scope
Cloud Field Service Management Market News and Recent Developments
The cloud field service management market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the cloud field service management market are listed below:
- Salesforce announced new capabilities to help field service organizations proactively manage and maintain the lifecycle of their physical assets from purchasing through service. With access to real-time data and intelligence about their assets, including remotely from the field and AI models that accurately predict potential failures, companies can reduce unplanned, costly repairs, extend the lifespan of their assets to be more sustainable, and even identify additional recurring revenue opportunities like end-of-life upsell. (Source: Salesforce, Press Release, June 2024)
- Oracle NetSuite acquired Next Technik, a leading provider of field service management solutions for NetSuite customers. This enables many plumbing and hardware companies to digitize and streamline scheduling and dispatch. It also allows distributors and manufacturers to manage inventory and assets for increased productivity and customer satisfaction while improving field-to-office communications, automating inventory and customer asset management, and increasing visibility into real-time data. (Source: Oracle, Press Release, January 2024)
Cloud Field Service Management Market Report Coverage and Deliverables
The “Cloud Field Service Management Market Size and Forecast (2021–2031)” report provides a detailed analysis of the market covering below areas:
- Cloud field service management market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
- Cloud field service management market trends, as well as market dynamics such as drivers, restraints, and key opportunities
- Detailed PEST/Porter’s Five Forces and SWOT analysis
- Cloud field service management market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
- Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the cloud field service management market
- Detailed company profiles
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
The report can be delivered in PDF/PPT format; we can also share an Excel dataset based on the request.
Some of the customization options available based on the request are an additional 3–5 company profiles and a country-specific analysis of 3–5 countries of your choice. Customizations are to be requested/discussed before making final order confirmation, as our team would review the same and check the feasibility.
The leading players operating in the cloud field service management market are ServiceNow; Salesforce.com, Inc.; SAP; Oracle; IBM; Sage Group plc; and ClickSoftware.; ServiceMax; Acumatica, Inc.; Microsoft Corporation; and Intuit Inc
Advancement in augmented reality and virtual reality is anticipated to play a significant role in the global cloud field service management market in the coming years.
The global cloud field service management market is expected to grow at a CAGR of 18.2% during the forecast period 2024 - 2031.
Increased use of self-service portals, increased focus on predictive maintenance, and increased demand from various industry verticals are the major factors driving the cloud field service management market.
TABLE OF CONTENTS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Cloud Field Service Management Market - By Component
1.3.2 Cloud Field Service Management Market - By Organization Size
1.3.3 Cloud Field Service Management Market - By Deployment Model
1.3.4 Cloud Field Service Management Market - By Vertical
1.3.5 Cloud Field Service Management Market - By Region
1.3.5.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. CLOUD FIELD SERVICE MANAGEMENT MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. CLOUD FIELD SERVICE MANAGEMENT MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. CLOUD FIELD SERVICE MANAGEMENT MARKET - GLOBAL MARKET ANALYSIS
6.1. CLOUD FIELD SERVICE MANAGEMENT - GLOBAL MARKET OVERVIEW
6.2. CLOUD FIELD SERVICE MANAGEMENT - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. CLOUD FIELD SERVICE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOLUTION
7.3.1. Overview
7.3.2. Solution Market Forecast and Analysis
7.3.3. Scheduling and Dispatch Market
7.3.3.1. Overview
7.3.3.2. Scheduling and Dispatch Market Forecast and Analysis
7.3.4. Service Project Management Market
7.3.4.1. Overview
7.3.4.2. Service Project Management Market Forecast and Analysis
7.3.5. Mobile FSM Market
7.3.5.1. Overview
7.3.5.2. Mobile FSM Market Forecast and Analysis
7.3.6. Reporting and Analytics Market
7.3.6.1. Overview
7.3.6.2. Reporting and Analytics Market Forecast and Analysis
7.3.7. Work Order Management Market
7.3.7.1. Overview
7.3.7.2. Work Order Management Market Forecast and Analysis
7.3.8. Warranty Management Market
7.3.8.1. Overview
7.3.8.2. Warranty Management Market Forecast and Analysis
7.3.9. Inventory Management Market
7.3.9.1. Overview
7.3.9.2. Inventory Management Market Forecast and Analysis
7.3.10. Others Market
7.3.10.1. Overview
7.3.10.2. Others Market Forecast and Analysis
7.4. SERVICE
7.4.1. Overview
7.4.2. Service Market Forecast and Analysis
7.4.3. Integration and Migration Market
7.4.3.1. Overview
7.4.3.2. Integration and Migration Market Forecast and Analysis
7.4.4. Training and Consulting Market
7.4.4.1. Overview
7.4.4.2. Training and Consulting Market Forecast and Analysis
7.4.5. Support and Maintenance Market
7.4.5.1. Overview
7.4.5.2. Support and Maintenance Market Forecast and Analysis
8. CLOUD FIELD SERVICE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - ORGANIZATION SIZE
8.1. OVERVIEW
8.2. ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
8.3. LARGE ENTERPRISES
8.3.1. Overview
8.3.2. Large Enterprises Market Forecast and Analysis
8.4. SMALL AND MEDIUM-SIZED ENTERPRISES (SMES)
8.4.1. Overview
8.4.2. Small and Medium-sized Enterprises (SMEs) Market Forecast and Analysis
9. CLOUD FIELD SERVICE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT MODEL
9.1. OVERVIEW
9.2. DEPLOYMENT MODEL MARKET FORECASTS AND ANALYSIS
9.3. PUBLIC CLOUD
9.3.1. Overview
9.3.2. Public Cloud Market Forecast and Analysis
9.4. PRIVATE CLOUD
9.4.1. Overview
9.4.2. Private Cloud Market Forecast and Analysis
9.5. HYBRID CLOUD
9.5.1. Overview
9.5.2. Hybrid Cloud Market Forecast and Analysis
10. CLOUD FIELD SERVICE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - VERTICAL
10.1. OVERVIEW
10.2. VERTICAL MARKET FORECASTS AND ANALYSIS
10.3. BFSI
10.3.1. Overview
10.3.2. BFSI Market Forecast and Analysis
10.4. TELECOMMUNICATIONS AND ITES
10.4.1. Overview
10.4.2. Telecommunications and ITES Market Forecast and Analysis
10.5. MANUFACTURING
10.5.1. Overview
10.5.2. Manufacturing Market Forecast and Analysis
10.6. TRANSPORTATION AND LOGISTICS
10.6.1. Overview
10.6.2. Transportation and Logistics Market Forecast and Analysis
10.7. CONSTRUCTION AND REAL ESTATE
10.7.1. Overview
10.7.2. Construction and Real Estate Market Forecast and Analysis
10.8. ENERGY AND UTILITIES
10.8.1. Overview
10.8.2. Energy and Utilities Market Forecast and Analysis
10.9. HEALTHCARE AND LIFE SCIENCES
10.9.1. Overview
10.9.2. Healthcare and Life Sciences Market Forecast and Analysis
10.10. RETAIL AND CONSUMER GOODS
10.10.1. Overview
10.10.2. Retail and Consumer Goods Market Forecast and Analysis
10.11. OTHERS
10.11.1. Overview
10.11.2. Others Market Forecast and Analysis
11. CLOUD FIELD SERVICE MANAGEMENT MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Cloud Field Service Management Market Overview
11.1.2 North America Cloud Field Service Management Market Forecasts and Analysis
11.1.3 North America Cloud Field Service Management Market Forecasts and Analysis - By Component
11.1.4 North America Cloud Field Service Management Market Forecasts and Analysis - By Organization Size
11.1.5 North America Cloud Field Service Management Market Forecasts and Analysis - By Deployment Model
11.1.6 North America Cloud Field Service Management Market Forecasts and Analysis - By Vertical
11.1.7 North America Cloud Field Service Management Market Forecasts and Analysis - By Countries
11.1.7.1 United States Cloud Field Service Management Market
11.1.7.1.1 United States Cloud Field Service Management Market by Component
11.1.7.1.2 United States Cloud Field Service Management Market by Organization Size
11.1.7.1.3 United States Cloud Field Service Management Market by Deployment Model
11.1.7.1.4 United States Cloud Field Service Management Market by Vertical
11.1.7.2 Canada Cloud Field Service Management Market
11.1.7.2.1 Canada Cloud Field Service Management Market by Component
11.1.7.2.2 Canada Cloud Field Service Management Market by Organization Size
11.1.7.2.3 Canada Cloud Field Service Management Market by Deployment Model
11.1.7.2.4 Canada Cloud Field Service Management Market by Vertical
11.1.7.3 Mexico Cloud Field Service Management Market
11.1.7.3.1 Mexico Cloud Field Service Management Market by Component
11.1.7.3.2 Mexico Cloud Field Service Management Market by Organization Size
11.1.7.3.3 Mexico Cloud Field Service Management Market by Deployment Model
11.1.7.3.4 Mexico Cloud Field Service Management Market by Vertical
11.2. EUROPE
11.2.1 Europe Cloud Field Service Management Market Overview
11.2.2 Europe Cloud Field Service Management Market Forecasts and Analysis
11.2.3 Europe Cloud Field Service Management Market Forecasts and Analysis - By Component
11.2.4 Europe Cloud Field Service Management Market Forecasts and Analysis - By Organization Size
11.2.5 Europe Cloud Field Service Management Market Forecasts and Analysis - By Deployment Model
11.2.6 Europe Cloud Field Service Management Market Forecasts and Analysis - By Vertical
11.2.7 Europe Cloud Field Service Management Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Cloud Field Service Management Market
11.2.7.1.1 Germany Cloud Field Service Management Market by Component
11.2.7.1.2 Germany Cloud Field Service Management Market by Organization Size
11.2.7.1.3 Germany Cloud Field Service Management Market by Deployment Model
11.2.7.1.4 Germany Cloud Field Service Management Market by Vertical
11.2.7.2 France Cloud Field Service Management Market
11.2.7.2.1 France Cloud Field Service Management Market by Component
11.2.7.2.2 France Cloud Field Service Management Market by Organization Size
11.2.7.2.3 France Cloud Field Service Management Market by Deployment Model
11.2.7.2.4 France Cloud Field Service Management Market by Vertical
11.2.7.3 Italy Cloud Field Service Management Market
11.2.7.3.1 Italy Cloud Field Service Management Market by Component
11.2.7.3.2 Italy Cloud Field Service Management Market by Organization Size
11.2.7.3.3 Italy Cloud Field Service Management Market by Deployment Model
11.2.7.3.4 Italy Cloud Field Service Management Market by Vertical
11.2.7.4 United Kingdom Cloud Field Service Management Market
11.2.7.4.1 United Kingdom Cloud Field Service Management Market by Component
11.2.7.4.2 United Kingdom Cloud Field Service Management Market by Organization Size
11.2.7.4.3 United Kingdom Cloud Field Service Management Market by Deployment Model
11.2.7.4.4 United Kingdom Cloud Field Service Management Market by Vertical
11.2.7.5 Russia Cloud Field Service Management Market
11.2.7.5.1 Russia Cloud Field Service Management Market by Component
11.2.7.5.2 Russia Cloud Field Service Management Market by Organization Size
11.2.7.5.3 Russia Cloud Field Service Management Market by Deployment Model
11.2.7.5.4 Russia Cloud Field Service Management Market by Vertical
11.2.7.6 Rest of Europe Cloud Field Service Management Market
11.2.7.6.1 Rest of Europe Cloud Field Service Management Market by Component
11.2.7.6.2 Rest of Europe Cloud Field Service Management Market by Organization Size
11.2.7.6.3 Rest of Europe Cloud Field Service Management Market by Deployment Model
11.2.7.6.4 Rest of Europe Cloud Field Service Management Market by Vertical
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Cloud Field Service Management Market Overview
11.3.2 Asia-Pacific Cloud Field Service Management Market Forecasts and Analysis
11.3.3 Asia-Pacific Cloud Field Service Management Market Forecasts and Analysis - By Component
11.3.4 Asia-Pacific Cloud Field Service Management Market Forecasts and Analysis - By Organization Size
11.3.5 Asia-Pacific Cloud Field Service Management Market Forecasts and Analysis - By Deployment Model
11.3.6 Asia-Pacific Cloud Field Service Management Market Forecasts and Analysis - By Vertical
11.3.7 Asia-Pacific Cloud Field Service Management Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Cloud Field Service Management Market
11.3.7.1.1 Australia Cloud Field Service Management Market by Component
11.3.7.1.2 Australia Cloud Field Service Management Market by Organization Size
11.3.7.1.3 Australia Cloud Field Service Management Market by Deployment Model
11.3.7.1.4 Australia Cloud Field Service Management Market by Vertical
11.3.7.2 China Cloud Field Service Management Market
11.3.7.2.1 China Cloud Field Service Management Market by Component
11.3.7.2.2 China Cloud Field Service Management Market by Organization Size
11.3.7.2.3 China Cloud Field Service Management Market by Deployment Model
11.3.7.2.4 China Cloud Field Service Management Market by Vertical
11.3.7.3 India Cloud Field Service Management Market
11.3.7.3.1 India Cloud Field Service Management Market by Component
11.3.7.3.2 India Cloud Field Service Management Market by Organization Size
11.3.7.3.3 India Cloud Field Service Management Market by Deployment Model
11.3.7.3.4 India Cloud Field Service Management Market by Vertical
11.3.7.4 Japan Cloud Field Service Management Market
11.3.7.4.1 Japan Cloud Field Service Management Market by Component
11.3.7.4.2 Japan Cloud Field Service Management Market by Organization Size
11.3.7.4.3 Japan Cloud Field Service Management Market by Deployment Model
11.3.7.4.4 Japan Cloud Field Service Management Market by Vertical
11.3.7.5 South Korea Cloud Field Service Management Market
11.3.7.5.1 South Korea Cloud Field Service Management Market by Component
11.3.7.5.2 South Korea Cloud Field Service Management Market by Organization Size
11.3.7.5.3 South Korea Cloud Field Service Management Market by Deployment Model
11.3.7.5.4 South Korea Cloud Field Service Management Market by Vertical
11.3.7.6 Rest of Asia-Pacific Cloud Field Service Management Market
11.3.7.6.1 Rest of Asia-Pacific Cloud Field Service Management Market by Component
11.3.7.6.2 Rest of Asia-Pacific Cloud Field Service Management Market by Organization Size
11.3.7.6.3 Rest of Asia-Pacific Cloud Field Service Management Market by Deployment Model
11.3.7.6.4 Rest of Asia-Pacific Cloud Field Service Management Market by Vertical
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Cloud Field Service Management Market Overview
11.4.2 Middle East and Africa Cloud Field Service Management Market Forecasts and Analysis
11.4.3 Middle East and Africa Cloud Field Service Management Market Forecasts and Analysis - By Component
11.4.4 Middle East and Africa Cloud Field Service Management Market Forecasts and Analysis - By Organization Size
11.4.5 Middle East and Africa Cloud Field Service Management Market Forecasts and Analysis - By Deployment Model
11.4.6 Middle East and Africa Cloud Field Service Management Market Forecasts and Analysis - By Vertical
11.4.7 Middle East and Africa Cloud Field Service Management Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Cloud Field Service Management Market
11.4.7.1.1 South Africa Cloud Field Service Management Market by Component
11.4.7.1.2 South Africa Cloud Field Service Management Market by Organization Size
11.4.7.1.3 South Africa Cloud Field Service Management Market by Deployment Model
11.4.7.1.4 South Africa Cloud Field Service Management Market by Vertical
11.4.7.2 Saudi Arabia Cloud Field Service Management Market
11.4.7.2.1 Saudi Arabia Cloud Field Service Management Market by Component
11.4.7.2.2 Saudi Arabia Cloud Field Service Management Market by Organization Size
11.4.7.2.3 Saudi Arabia Cloud Field Service Management Market by Deployment Model
11.4.7.2.4 Saudi Arabia Cloud Field Service Management Market by Vertical
11.4.7.3 U.A.E Cloud Field Service Management Market
11.4.7.3.1 U.A.E Cloud Field Service Management Market by Component
11.4.7.3.2 U.A.E Cloud Field Service Management Market by Organization Size
11.4.7.3.3 U.A.E Cloud Field Service Management Market by Deployment Model
11.4.7.3.4 U.A.E Cloud Field Service Management Market by Vertical
11.4.7.4 Rest of Middle East and Africa Cloud Field Service Management Market
11.4.7.4.1 Rest of Middle East and Africa Cloud Field Service Management Market by Component
11.4.7.4.2 Rest of Middle East and Africa Cloud Field Service Management Market by Organization Size
11.4.7.4.3 Rest of Middle East and Africa Cloud Field Service Management Market by Deployment Model
11.4.7.4.4 Rest of Middle East and Africa Cloud Field Service Management Market by Vertical
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Cloud Field Service Management Market Overview
11.5.2 South and Central America Cloud Field Service Management Market Forecasts and Analysis
11.5.3 South and Central America Cloud Field Service Management Market Forecasts and Analysis - By Component
11.5.4 South and Central America Cloud Field Service Management Market Forecasts and Analysis - By Organization Size
11.5.5 South and Central America Cloud Field Service Management Market Forecasts and Analysis - By Deployment Model
11.5.6 South and Central America Cloud Field Service Management Market Forecasts and Analysis - By Vertical
11.5.7 South and Central America Cloud Field Service Management Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Cloud Field Service Management Market
11.5.7.1.1 Brazil Cloud Field Service Management Market by Component
11.5.7.1.2 Brazil Cloud Field Service Management Market by Organization Size
11.5.7.1.3 Brazil Cloud Field Service Management Market by Deployment Model
11.5.7.1.4 Brazil Cloud Field Service Management Market by Vertical
11.5.7.2 Argentina Cloud Field Service Management Market
11.5.7.2.1 Argentina Cloud Field Service Management Market by Component
11.5.7.2.2 Argentina Cloud Field Service Management Market by Organization Size
11.5.7.2.3 Argentina Cloud Field Service Management Market by Deployment Model
11.5.7.2.4 Argentina Cloud Field Service Management Market by Vertical
11.5.7.3 Rest of South and Central America Cloud Field Service Management Market
11.5.7.3.1 Rest of South and Central America Cloud Field Service Management Market by Component
11.5.7.3.2 Rest of South and Central America Cloud Field Service Management Market by Organization Size
11.5.7.3.3 Rest of South and Central America Cloud Field Service Management Market by Deployment Model
11.5.7.3.4 Rest of South and Central America Cloud Field Service Management Market by Vertical
12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
13. CLOUD FIELD SERVICE MANAGEMENT MARKET, KEY COMPANY PROFILES
13.1. IFS AB
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. ACUMATICA, INC.
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. IBM
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. MICROSOFT
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. ORACLE
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. SALESFORCE.COM, INC.
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. SAP SE
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. SERVICEMAX
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. SERVICENOW
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. SERVICEPOWER, INC.
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments
14. APPENDIX
14.1. ABOUT THE INSIGHT PARTNERS
14.2. GLOSSARY OF TERMS
The List of Companies
1. IFS AB
2. Acumatica, Inc.
3. IBM
4. Microsoft
5. Oracle
6. Salesforce.com, inc.
7.SAP SE
8. ServiceMax
9. ServiceNow
10. ServicePower, Inc.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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