The Corporate Telephony Market is expected to register a CAGR of 8.25 % from 2025 to 2031, with a market size expanding from US$ XX million in 2024 to US$ XX Million by 2031.
The report is segmented by Type (Private Branch Exchange system (PBX), Key System Unit (KSU), Voice Over Internet Protocol (VoIP)); End-User (BFSI, Government, Retail, Healthcare, Manufacturing, IT and Telecom, Hospitality, Others). The global analysis is further broken-down at regional level and major countries. The report offers the value in USD for the above analysis and segments
Purpose of the ReportThe report Corporate Telephony Market by The Insight Partners aims to describe the present landscape and future growth, top driving factors, challenges, and opportunities. This will provide insights to various business stakeholders, such as:
- Technology Providers/Manufacturers: To understand the evolving market dynamics and know the potential growth opportunities, enabling them to make informed strategic decisions.
- Investors: To conduct a comprehensive trend analysis regarding the market growth rate, market financial projections, and opportunities that exist across the value chain.
- Regulatory bodies: To regulate policies and police activities in the market with the aim of minimizing abuse, preserving investor trust and confidence, and upholding the integrity and stability of the market.
Corporate Telephony Market Segmentation
Type- Private Branch Exchange system
- Key System Unit
- Voice Over Internet Protocol
- BFSI
- Government
- Retail
- Healthcare
- Manufacturing
- IT and Telecom
- Hospitality
Strategic Insights
Corporate Telephony Market Growth Drivers- Remote Work Adoption: The pandemic has impacted various sections of the economy including the Corporate Telephony Market, with more workers adopting remote work than ever before. Remote Increasing Remote Work Adoption: Enterprises are looking for trustful and able telephony systems in order to communicate with dispersed workforces. This implies not just voice communication systems, but also video integrated and instant messaging systems in order to promote working together without geographical boundaries limiting productivity. With such needs, the primary coverage of the market has shifted towards more complex solutions, and this it very encouraging innovation and growth within the market.
- Digital Transformation: Transformation of business processes into their digital analogs entailed the focusing attention on the issues of modernization of the existing out-of-date facilities, to which the telephony foundation is also attributed. This modernization is determined by the requirements for the communication systems that are to be integrated in order to provide effective and business – responsive communication solutions. This is the reason why there is a marked growth in the uptake of investments in sophisticated telephony systems that have capabilities such as VoIP, unified communication, and analytics.
- Increased Demand for Unified Communications: Businesses are increasingly adopting unified communications (UC) solutions that integrate voice, video, messaging, and collaboration tools into a single platform. Corporate telephony systems are evolving to support UC, offering seamless communication across multiple devices and channels. This shift toward UC enables businesses to streamline operations, improve collaboration, and enhance employee productivity, which is driving growth in the corporate telephony market.
- Increased Security Protocols: When considering the rise in cyber threats this is a warranted trend towards increasing protocols about safety in corporate telephony systems. Companies are taking the initiative to ensure the protection of private business conversations with enhanced protocols for safety including advanced encryption protocols, and two-factor authentication. This trend showcases an understanding of the importance of peace of mind when considering their different types of communication to fulfil their responsibility to prevent breaches, properly comply with regulations, and build trust in customers in a digital world.
- Focus on Enhanced Security and Compliance: As communication platforms become central to business operations, there is a growing trend toward improving the security and compliance features of corporate telephony systems. Businesses are increasingly concerned with protecting sensitive communication data, especially with the rise of remote work. As a result, telephony providers are focusing on integrating advanced encryption, multi-factor authentication, and compliance with regulations like GDPR and HIPAA to ensure that telephony systems are secure and meet legal requirements.
- AI-Driven Analytics: AI-driven analytics found within telephony systems present companies with another area of opportunity to have greater insights into interactions with customers and operations. The analytics allow the company to study call data in ways that allows a company to see things while determining ways to create efficiencies in workflows and/or ways to customize services. A by-product of studying call data in this manner is that it enhances customer interaction and informs company leaders in the thought process of strategic decision-making after reviewing service delivery assessments along with revenue potential.
- Unified Communications Integration: The combination of corporate telephony systems and a unified communications platform could be a strong opportunity for companies to become more efficient in their process for communications. Companies want to improve their communications processes, and through integrating telephony into existing tools like email, video conferencing, and messaging, they will be able to do it more effectively. The convergence of telephony into other platforms allows for smooth and effective communication, in a manner that improves internal collaboration (among employees) as well as customer interaction, leading to a competitive advantage.
Market Report Scope
Key Selling Points
- Comprehensive Coverage: The report comprehensively covers the analysis of products, services, types, and end users of the Corporate Telephony Market, providing a holistic landscape.
- Expert Analysis: The report is compiled based on the in-depth understanding of industry experts and analysts.
- Up-to-date Information: The report assures business relevance due to its coverage of recent information and data trends.
- Customization Options: This report can be customized to cater to specific client requirements and suit the business strategies aptly.
The research report on the Corporate Telephony Market can, therefore, help spearhead the trail of decoding and understanding the industry scenario and growth prospects. Although there can be a few valid concerns, the overall benefits of this report tend to outweigh the disadvantages.
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- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
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to country scope.
Frequently Asked Questions
The report can be delivered in PDF/PPT format; we can also share excel dataset based on the request
Some of the customization options available based on the request are an additional 3–5 company profiles and country-specific analysis of 3–5 countries of your choice. Customizations are to be requested/discussed before making final order confirmation# as our team would review the same and check the feasibility
The major factors driving the corporate telephony market are:
1. Remote Work Adoption
2. Digital Transformation
Increased security protocols is anticipated to play a significant role in the global corporate telephony market in the coming years
The corporate telephony market is estimated to witness a US$ XX Million by 2031
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Corporate Telephony Market - By Type
1.3.2 Corporate Telephony Market - By End-User
1.3.3 Corporate Telephony Market - By Region
1.3.3.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. CORPORATE TELEPHONY MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. CORPORATE TELEPHONY MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS, RESTRAINTS & EXPECTED INFLUENCE OF COVID-19 PANDEMIC
6. CORPORATE TELEPHONY MARKET - GLOBAL MARKET ANALYSIS
6.1. CORPORATE TELEPHONY - GLOBAL MARKET OVERVIEW
6.2. CORPORATE TELEPHONY - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. CORPORATE TELEPHONY MARKET - REVENUE AND FORECASTS TO 2028 - TYPE
7.1. OVERVIEW
7.2. TYPE MARKET FORECASTS AND ANALYSIS
7.3. PRIVATE BRANCH EXCHANGE SYSTEM (PBX)
7.3.1. Overview
7.3.2. Private Branch Exchange system (PBX) Market Forecast and Analysis
7.4. KEY SYSTEM UNIT (KSU)
7.4.1. Overview
7.4.2. Key System Unit (KSU) Market Forecast and Analysis
7.5. VOICE OVER INTERNET PROTOCOL (VOIP)
7.5.1. Overview
7.5.2. Voice Over Internet Protocol (VoIP) Market Forecast and Analysis
8. CORPORATE TELEPHONY MARKET - REVENUE AND FORECASTS TO 2028 - END-USER
8.1. OVERVIEW
8.2. END-USER MARKET FORECASTS AND ANALYSIS
8.3. BFSI
8.3.1. Overview
8.3.2. BFSI Market Forecast and Analysis
8.4. GOVERNMENT
8.4.1. Overview
8.4.2. Government Market Forecast and Analysis
8.5. RETAIL
8.5.1. Overview
8.5.2. Retail Market Forecast and Analysis
8.6. HEALTHCARE
8.6.1. Overview
8.6.2. Healthcare Market Forecast and Analysis
8.7. MANUFACTURING
8.7.1. Overview
8.7.2. Manufacturing Market Forecast and Analysis
8.8. IT AND TELECOM
8.8.1. Overview
8.8.2. IT and Telecom Market Forecast and Analysis
8.9. HOSPITALITY
8.9.1. Overview
8.9.2. Hospitality Market Forecast and Analysis
8.10. OTHERS
8.10.1. Overview
8.10.2. Others Market Forecast and Analysis
9. CORPORATE TELEPHONY MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
9.1. NORTH AMERICA
9.1.1 North America Corporate Telephony Market Overview
9.1.2 North America Corporate Telephony Market Forecasts and Analysis
9.1.3 North America Corporate Telephony Market Forecasts and Analysis - By Type
9.1.4 North America Corporate Telephony Market Forecasts and Analysis - By End-User
9.1.5 North America Corporate Telephony Market Forecasts and Analysis - By Countries
9.1.5.1 United States Corporate Telephony Market
9.1.5.1.1 United States Corporate Telephony Market by Type
9.1.5.1.2 United States Corporate Telephony Market by End-User
9.1.5.2 Canada Corporate Telephony Market
9.1.5.2.1 Canada Corporate Telephony Market by Type
9.1.5.2.2 Canada Corporate Telephony Market by End-User
9.1.5.3 Mexico Corporate Telephony Market
9.1.5.3.1 Mexico Corporate Telephony Market by Type
9.1.5.3.2 Mexico Corporate Telephony Market by End-User
9.2. EUROPE
9.2.1 Europe Corporate Telephony Market Overview
9.2.2 Europe Corporate Telephony Market Forecasts and Analysis
9.2.3 Europe Corporate Telephony Market Forecasts and Analysis - By Type
9.2.4 Europe Corporate Telephony Market Forecasts and Analysis - By End-User
9.2.5 Europe Corporate Telephony Market Forecasts and Analysis - By Countries
9.2.5.1 Germany Corporate Telephony Market
9.2.5.1.1 Germany Corporate Telephony Market by Type
9.2.5.1.2 Germany Corporate Telephony Market by End-User
9.2.5.2 France Corporate Telephony Market
9.2.5.2.1 France Corporate Telephony Market by Type
9.2.5.2.2 France Corporate Telephony Market by End-User
9.2.5.3 Italy Corporate Telephony Market
9.2.5.3.1 Italy Corporate Telephony Market by Type
9.2.5.3.2 Italy Corporate Telephony Market by End-User
9.2.5.4 United Kingdom Corporate Telephony Market
9.2.5.4.1 United Kingdom Corporate Telephony Market by Type
9.2.5.4.2 United Kingdom Corporate Telephony Market by End-User
9.2.5.5 Russia Corporate Telephony Market
9.2.5.5.1 Russia Corporate Telephony Market by Type
9.2.5.5.2 Russia Corporate Telephony Market by End-User
9.2.5.6 Rest of Europe Corporate Telephony Market
9.2.5.6.1 Rest of Europe Corporate Telephony Market by Type
9.2.5.6.2 Rest of Europe Corporate Telephony Market by End-User
9.3. ASIA-PACIFIC
9.3.1 Asia-Pacific Corporate Telephony Market Overview
9.3.2 Asia-Pacific Corporate Telephony Market Forecasts and Analysis
9.3.3 Asia-Pacific Corporate Telephony Market Forecasts and Analysis - By Type
9.3.4 Asia-Pacific Corporate Telephony Market Forecasts and Analysis - By End-User
9.3.5 Asia-Pacific Corporate Telephony Market Forecasts and Analysis - By Countries
9.3.5.1 Australia Corporate Telephony Market
9.3.5.1.1 Australia Corporate Telephony Market by Type
9.3.5.1.2 Australia Corporate Telephony Market by End-User
9.3.5.2 China Corporate Telephony Market
9.3.5.2.1 China Corporate Telephony Market by Type
9.3.5.2.2 China Corporate Telephony Market by End-User
9.3.5.3 India Corporate Telephony Market
9.3.5.3.1 India Corporate Telephony Market by Type
9.3.5.3.2 India Corporate Telephony Market by End-User
9.3.5.4 Japan Corporate Telephony Market
9.3.5.4.1 Japan Corporate Telephony Market by Type
9.3.5.4.2 Japan Corporate Telephony Market by End-User
9.3.5.5 South Korea Corporate Telephony Market
9.3.5.5.1 South Korea Corporate Telephony Market by Type
9.3.5.5.2 South Korea Corporate Telephony Market by End-User
9.3.5.6 Rest of Asia-Pacific Corporate Telephony Market
9.3.5.6.1 Rest of Asia-Pacific Corporate Telephony Market by Type
9.3.5.6.2 Rest of Asia-Pacific Corporate Telephony Market by End-User
9.4. MIDDLE EAST AND AFRICA
9.4.1 Middle East and Africa Corporate Telephony Market Overview
9.4.2 Middle East and Africa Corporate Telephony Market Forecasts and Analysis
9.4.3 Middle East and Africa Corporate Telephony Market Forecasts and Analysis - By Type
9.4.4 Middle East and Africa Corporate Telephony Market Forecasts and Analysis - By End-User
9.4.5 Middle East and Africa Corporate Telephony Market Forecasts and Analysis - By Countries
9.4.5.1 South Africa Corporate Telephony Market
9.4.5.1.1 South Africa Corporate Telephony Market by Type
9.4.5.1.2 South Africa Corporate Telephony Market by End-User
9.4.5.2 Saudi Arabia Corporate Telephony Market
9.4.5.2.1 Saudi Arabia Corporate Telephony Market by Type
9.4.5.2.2 Saudi Arabia Corporate Telephony Market by End-User
9.4.5.3 U.A.E Corporate Telephony Market
9.4.5.3.1 U.A.E Corporate Telephony Market by Type
9.4.5.3.2 U.A.E Corporate Telephony Market by End-User
9.4.5.4 Rest of Middle East and Africa Corporate Telephony Market
9.4.5.4.1 Rest of Middle East and Africa Corporate Telephony Market by Type
9.4.5.4.2 Rest of Middle East and Africa Corporate Telephony Market by End-User
9.5. SOUTH AND CENTRAL AMERICA
9.5.1 South and Central America Corporate Telephony Market Overview
9.5.2 South and Central America Corporate Telephony Market Forecasts and Analysis
9.5.3 South and Central America Corporate Telephony Market Forecasts and Analysis - By Type
9.5.4 South and Central America Corporate Telephony Market Forecasts and Analysis - By End-User
9.5.5 South and Central America Corporate Telephony Market Forecasts and Analysis - By Countries
9.5.5.1 Brazil Corporate Telephony Market
9.5.5.1.1 Brazil Corporate Telephony Market by Type
9.5.5.1.2 Brazil Corporate Telephony Market by End-User
9.5.5.2 Argentina Corporate Telephony Market
9.5.5.2.1 Argentina Corporate Telephony Market by Type
9.5.5.2.2 Argentina Corporate Telephony Market by End-User
9.5.5.3 Rest of South and Central America Corporate Telephony Market
9.5.5.3.1 Rest of South and Central America Corporate Telephony Market by Type
9.5.5.3.2 Rest of South and Central America Corporate Telephony Market by End-User
10. INDUSTRY LANDSCAPE
10.1. MERGERS AND ACQUISITIONS
10.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3. NEW PRODUCT LAUNCHES
10.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
11. CORPORATE TELEPHONY MARKET, KEY COMPANY PROFILES
11.1. AVAYA INC.
11.1.1. Key Facts
11.1.2. Business Description
11.1.3. Products and Services
11.1.4. Financial Overview
11.1.5. SWOT Analysis
11.1.6. Key Developments
11.2. ALE INTERNATIONAL
11.2.1. Key Facts
11.2.2. Business Description
11.2.3. Products and Services
11.2.4. Financial Overview
11.2.5. SWOT Analysis
11.2.6. Key Developments
11.3. ATOS SE
11.3.1. Key Facts
11.3.2. Business Description
11.3.3. Products and Services
11.3.4. Financial Overview
11.3.5. SWOT Analysis
11.3.6. Key Developments
11.4. CISCO
11.4.1. Key Facts
11.4.2. Business Description
11.4.3. Products and Services
11.4.4. Financial Overview
11.4.5. SWOT Analysis
11.4.6. Key Developments
11.5. HUAWEI TECHNOLOGIES CO., LTD.
11.5.1. Key Facts
11.5.2. Business Description
11.5.3. Products and Services
11.5.4. Financial Overview
11.5.5. SWOT Analysis
11.5.6. Key Developments
11.6. MATRIX COMSEC
11.6.1. Key Facts
11.6.2. Business Description
11.6.3. Products and Services
11.6.4. Financial Overview
11.6.5. SWOT Analysis
11.6.6. Key Developments
11.7. MICROSOFT
11.7.1. Key Facts
11.7.2. Business Description
11.7.3. Products and Services
11.7.4. Financial Overview
11.7.5. SWOT Analysis
11.7.6. Key Developments
11.8. MITEL NETWORKS CORP.
11.8.1. Key Facts
11.8.2. Business Description
11.8.3. Products and Services
11.8.4. Financial Overview
11.8.5. SWOT Analysis
11.8.6. Key Developments
11.9. NEC ENTERPRISE SOLUTIONS
11.9.1. Key Facts
11.9.2. Business Description
11.9.3. Products and Services
11.9.4. Financial Overview
11.9.5. SWOT Analysis
11.9.6. Key Developments
11.10. SAMSUNG
11.10.1. Key Facts
11.10.2. Business Description
11.10.3. Products and Services
11.10.4. Financial Overview
11.10.5. SWOT Analysis
11.10.6. Key Developments
12. APPENDIX
12.1. ABOUT THE INSIGHT PARTNERS
12.2. GLOSSARY OF TERMS
1.Avaya Inc.2.ALE International3.Atos SE4.Cisco5.Huawei Technologies Co., Ltd.6.Matrix Comsec7.Microsoft8.Mitel Networks Corp.9.NEC Enterprise Solutions10.SAMSUNG
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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