The mailroom management software market is expected to register a CAGR of 4.1% during 2023–2031. Shift towards Software-as-a-Service (SaaS) models and integration with existing enterprise systems are likely to remain key trends in the market.
Mailroom Management Software Market Analysis
- The outlook on the current adoption of mailroom management software is rather mixed. On the other hand, there exist opportunities for growth and efficiency improvement, while on the other hand, challenges that may further limit its diffusion.
- Some of the factors that could influence the adoption of mailroom management software are worker resistance to change, possible difficulty with the adjustment needed to tailor the software to meet unique organizational demands, adherence to privacy laws and data protection, and a lack of awareness in respect to the advantages of such software.
- Organisations, therefore, zeroed in on some of the key aspects, such as scalability, integration with other tools, ease of use interfaces, and tight security measures, that will usher maximum value for mailroom management software out of the best solution and force its adoption.
Mailroom Management Software Market Overview
- The market for mailroom management software is growing and hence offers many opportunities to organisations in terms of streamlining their mailroom operations.
- This solution automates the entire process from acceptance to recording, organising, and ensuring that incoming mails and packages are delivered. They offer a digital log record of delivery, enhance efficiency by eliminating manual processes, and increase security through package tracking.
- This market is driven by the need for digital transformation, growth of remote work, and data security and compliance.
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Mailroom Management Software Market: Strategic Insights
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Mailroom Management Software Market: Strategic Insights


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Mailroom Management Software Market Drivers and Opportunities
Need for Improved Efficiency and Cost Reduction to Favor the Market
- The ability to provide increased efficiency and lower costs is among the most important growth enablers in the mailroom management software market. Every organization needs to optimize mailroom management software in order to enhance efficiency and reduce expenses.
- This software is infused with automation. The solution has very many manual functions automated, such as sorting the mail, tracking it, and distributing packages, using it to save time and, therefore, reduce labor costs. This means there will be fewer mistakes and less loss, making the mailroom more efficient, and it may reduce the amount spent on re-shipments, which sometimes are very expensive.
- It also reduces costs that may come up in the reproduction of documents. Compared to manual operations, such systems are documented to offer analytics that businesses can use to identify even further scope for improvements in the mailroom operations.
- Mailroom centralization and digitalization, with proper resource allocation, in the end reduce possibilities of downsizing physical mailroom spaces and bring positive impacts to employee productivity in departments that rely on the effect of timely and accurate mail and package delivery.
Cloud-Based Solutions for Remote Access
- It is in improving accessibility, flexibility, and scalability that cloud-based solutions to remote access create opportunities in the mailroom management software market. In using cloud-based solutions, a user can have mailroom management software access from any device with an internet connection, thus being able to conduct remote management and monitoring of mails and deliveries.
- These solutions also offer API integration, text message notifications, and a cloud-based database storing the information on packages of recipients to ensure recipient satisfaction and efficiency in mailroom operations.
- The need to work remotely and flexibility in working hours has also fuelled demand for cloud-based mailroom management solutions that provide effective document management and collaboration. In general, cloud-based solutions let a company reduce manual processing and enhance efficiency in handling both incoming and outgoing mails at the mailroom operations.
Mailroom Management Software Market Report Segmentation Analysis
Key segments that contributed to the derivation of the mailroom management software market analysis are deployment type and organization size.
- Based on deployment type, the mailroom management software market is divided into cloud and on premise.
- Based on the organization size, the mailroom management software market is divided into SMEs and large enterprises.
Mailroom Management Software Market Share Analysis by Geography
- Mailroom Management Software Market Report comprises a detailed analysis of five major geographic regions, which includes current and historical market size and forecasts for 2021 to 2031, covering North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and South & Central America.
- Each region is further sub-segmented into respective countries. This report provides analysis and forecasts of 18+ countries, covering Mailroom Management Software market dynamics, such as drivers, trends, and opportunities that are impacting the markets at the regional level.
- Also, the report covers PEST analysis, which involves the study of major factors that influence the Mailroom Management Software market in these regions.
Mailroom Management Software Market Report Scope
Mailroom Management Software Market News and Recent Developments
The mailroom management software market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the mailroom management software market are listed below:
- Envoy launches AI-driven space utilization tools amid return-to-office wave. Envoy rolled out four new features for its integrated workplace platform intended to provide facilities managers with space utilization insights and streamlined workplace design, as more employees return to the office. (Source: Envoy, Press Release, April 2024)
Mailroom Management Software Market Report Coverage and Deliverables
The “Mailroom Management Software Market Size and Forecast (2021–2031)” report provides a detailed analysis of the market covering below areas:
- Mailroom management software market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
- Mailroom management software market trends as well as market dynamics such as drivers, restraints, and key opportunities
- Detailed PEST/Porter’s Five Forces and SWOT analysis
- Mailroom management software market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
- Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the mailroom management software market
- Detailed company profiles

Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
This text is related
to segments covered.

Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
This text is related
to country scope.
Frequently Asked Questions
The report can be delivered in PDF/PPT format; we can also share excel dataset based on the request.
Some of the customization options available based on request are additional 3–5 company profiles and country-specific analysis of 3–5 countries of your choice. Customizations are to be requested/discussed before making final order confirmation, as our team would review the same and check the feasibility.
The leading players operating in the mailroom management software market are Deepfinity LTD (Parcsel Tracker), Earth Class Mail, Envoy, Inc., EZTrackit, IntelliTrack, iOFFICE, KOFAX INC., Mail Labs, and Notifii.
Shift towards Software-as-a-Service (SaaS) models and integration with existing enterprise systems are likely to remain key trends in the market.
The global Mailroom Management Software market is expected to grow at a CAGR of 4.1% during the forecast period 2023 - 2031.
Increasing digitization of business processes and need for improved efficiency and cost reduction are expected to drive the mailroom management software market.
TABLE OF CONTENTS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Mailroom Management Software Market - By Deployment Type
1.3.2 Mailroom Management Software Market - By Organization Size
1.3.3 Mailroom Management Software Market - By Region
1.3.3.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. MAILROOM MANAGEMENT SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. MAILROOM MANAGEMENT SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. MAILROOM MANAGEMENT SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. MAILROOM MANAGEMENT SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. MAILROOM MANAGEMENT SOFTWARE - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. MAILROOM MANAGEMENT SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT TYPE
7.1. OVERVIEW
7.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
7.3. ON-PREMISE
7.3.1. Overview
7.3.2. On-premise Market Forecast and Analysis
7.4. CLOUD
7.4.1. Overview
7.4.2. Cloud Market Forecast and Analysis
8. MAILROOM MANAGEMENT SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - ORGANIZATION SIZE
8.1. OVERVIEW
8.2. ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
8.3. SMES
8.3.1. Overview
8.3.2. SMEs Market Forecast and Analysis
8.4. LARGE ENTERPRISES
8.4.1. Overview
8.4.2. Large Enterprises Market Forecast and Analysis
9. MAILROOM MANAGEMENT SOFTWARE MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
9.1. NORTH AMERICA
9.1.1 North America Mailroom Management Software Market Overview
9.1.2 North America Mailroom Management Software Market Forecasts and Analysis
9.1.3 North America Mailroom Management Software Market Forecasts and Analysis - By Deployment Type
9.1.4 North America Mailroom Management Software Market Forecasts and Analysis - By Organization Size
9.1.5 North America Mailroom Management Software Market Forecasts and Analysis - By Countries
9.1.5.1 United States Mailroom Management Software Market
9.1.5.1.1 United States Mailroom Management Software Market by Deployment Type
9.1.5.1.2 United States Mailroom Management Software Market by Organization Size
9.1.5.2 Canada Mailroom Management Software Market
9.1.5.2.1 Canada Mailroom Management Software Market by Deployment Type
9.1.5.2.2 Canada Mailroom Management Software Market by Organization Size
9.1.5.3 Mexico Mailroom Management Software Market
9.1.5.3.1 Mexico Mailroom Management Software Market by Deployment Type
9.1.5.3.2 Mexico Mailroom Management Software Market by Organization Size
9.2. EUROPE
9.2.1 Europe Mailroom Management Software Market Overview
9.2.2 Europe Mailroom Management Software Market Forecasts and Analysis
9.2.3 Europe Mailroom Management Software Market Forecasts and Analysis - By Deployment Type
9.2.4 Europe Mailroom Management Software Market Forecasts and Analysis - By Organization Size
9.2.5 Europe Mailroom Management Software Market Forecasts and Analysis - By Countries
9.2.5.1 Germany Mailroom Management Software Market
9.2.5.1.1 Germany Mailroom Management Software Market by Deployment Type
9.2.5.1.2 Germany Mailroom Management Software Market by Organization Size
9.2.5.2 France Mailroom Management Software Market
9.2.5.2.1 France Mailroom Management Software Market by Deployment Type
9.2.5.2.2 France Mailroom Management Software Market by Organization Size
9.2.5.3 Italy Mailroom Management Software Market
9.2.5.3.1 Italy Mailroom Management Software Market by Deployment Type
9.2.5.3.2 Italy Mailroom Management Software Market by Organization Size
9.2.5.4 United Kingdom Mailroom Management Software Market
9.2.5.4.1 United Kingdom Mailroom Management Software Market by Deployment Type
9.2.5.4.2 United Kingdom Mailroom Management Software Market by Organization Size
9.2.5.5 Russia Mailroom Management Software Market
9.2.5.5.1 Russia Mailroom Management Software Market by Deployment Type
9.2.5.5.2 Russia Mailroom Management Software Market by Organization Size
9.2.5.6 Rest of Europe Mailroom Management Software Market
9.2.5.6.1 Rest of Europe Mailroom Management Software Market by Deployment Type
9.2.5.6.2 Rest of Europe Mailroom Management Software Market by Organization Size
9.3. ASIA-PACIFIC
9.3.1 Asia-Pacific Mailroom Management Software Market Overview
9.3.2 Asia-Pacific Mailroom Management Software Market Forecasts and Analysis
9.3.3 Asia-Pacific Mailroom Management Software Market Forecasts and Analysis - By Deployment Type
9.3.4 Asia-Pacific Mailroom Management Software Market Forecasts and Analysis - By Organization Size
9.3.5 Asia-Pacific Mailroom Management Software Market Forecasts and Analysis - By Countries
9.3.5.1 Australia Mailroom Management Software Market
9.3.5.1.1 Australia Mailroom Management Software Market by Deployment Type
9.3.5.1.2 Australia Mailroom Management Software Market by Organization Size
9.3.5.2 China Mailroom Management Software Market
9.3.5.2.1 China Mailroom Management Software Market by Deployment Type
9.3.5.2.2 China Mailroom Management Software Market by Organization Size
9.3.5.3 India Mailroom Management Software Market
9.3.5.3.1 India Mailroom Management Software Market by Deployment Type
9.3.5.3.2 India Mailroom Management Software Market by Organization Size
9.3.5.4 Japan Mailroom Management Software Market
9.3.5.4.1 Japan Mailroom Management Software Market by Deployment Type
9.3.5.4.2 Japan Mailroom Management Software Market by Organization Size
9.3.5.5 South Korea Mailroom Management Software Market
9.3.5.5.1 South Korea Mailroom Management Software Market by Deployment Type
9.3.5.5.2 South Korea Mailroom Management Software Market by Organization Size
9.3.5.6 Rest of Asia-Pacific Mailroom Management Software Market
9.3.5.6.1 Rest of Asia-Pacific Mailroom Management Software Market by Deployment Type
9.3.5.6.2 Rest of Asia-Pacific Mailroom Management Software Market by Organization Size
9.4. MIDDLE EAST AND AFRICA
9.4.1 Middle East and Africa Mailroom Management Software Market Overview
9.4.2 Middle East and Africa Mailroom Management Software Market Forecasts and Analysis
9.4.3 Middle East and Africa Mailroom Management Software Market Forecasts and Analysis - By Deployment Type
9.4.4 Middle East and Africa Mailroom Management Software Market Forecasts and Analysis - By Organization Size
9.4.5 Middle East and Africa Mailroom Management Software Market Forecasts and Analysis - By Countries
9.4.5.1 South Africa Mailroom Management Software Market
9.4.5.1.1 South Africa Mailroom Management Software Market by Deployment Type
9.4.5.1.2 South Africa Mailroom Management Software Market by Organization Size
9.4.5.2 Saudi Arabia Mailroom Management Software Market
9.4.5.2.1 Saudi Arabia Mailroom Management Software Market by Deployment Type
9.4.5.2.2 Saudi Arabia Mailroom Management Software Market by Organization Size
9.4.5.3 U.A.E Mailroom Management Software Market
9.4.5.3.1 U.A.E Mailroom Management Software Market by Deployment Type
9.4.5.3.2 U.A.E Mailroom Management Software Market by Organization Size
9.4.5.4 Rest of Middle East and Africa Mailroom Management Software Market
9.4.5.4.1 Rest of Middle East and Africa Mailroom Management Software Market by Deployment Type
9.4.5.4.2 Rest of Middle East and Africa Mailroom Management Software Market by Organization Size
9.5. SOUTH AND CENTRAL AMERICA
9.5.1 South and Central America Mailroom Management Software Market Overview
9.5.2 South and Central America Mailroom Management Software Market Forecasts and Analysis
9.5.3 South and Central America Mailroom Management Software Market Forecasts and Analysis - By Deployment Type
9.5.4 South and Central America Mailroom Management Software Market Forecasts and Analysis - By Organization Size
9.5.5 South and Central America Mailroom Management Software Market Forecasts and Analysis - By Countries
9.5.5.1 Brazil Mailroom Management Software Market
9.5.5.1.1 Brazil Mailroom Management Software Market by Deployment Type
9.5.5.1.2 Brazil Mailroom Management Software Market by Organization Size
9.5.5.2 Argentina Mailroom Management Software Market
9.5.5.2.1 Argentina Mailroom Management Software Market by Deployment Type
9.5.5.2.2 Argentina Mailroom Management Software Market by Organization Size
9.5.5.3 Rest of South and Central America Mailroom Management Software Market
9.5.5.3.1 Rest of South and Central America Mailroom Management Software Market by Deployment Type
9.5.5.3.2 Rest of South and Central America Mailroom Management Software Market by Organization Size
10. INDUSTRY LANDSCAPE
10.1. MERGERS AND ACQUISITIONS
10.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3. NEW PRODUCT LAUNCHES
10.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
11. MAILROOM MANAGEMENT SOFTWARE MARKET, KEY COMPANY PROFILES
11.1. DEEPFINITY LTD (PARCSEL TRACKER)
11.1.1. Key Facts
11.1.2. Business Description
11.1.3. Products and Services
11.1.4. Financial Overview
11.1.5. SWOT Analysis
11.1.6. Key Developments
11.2. EARTH CLASS MAIL
11.2.1. Key Facts
11.2.2. Business Description
11.2.3. Products and Services
11.2.4. Financial Overview
11.2.5. SWOT Analysis
11.2.6. Key Developments
11.3. ENVOY, INC.
11.3.1. Key Facts
11.3.2. Business Description
11.3.3. Products and Services
11.3.4. Financial Overview
11.3.5. SWOT Analysis
11.3.6. Key Developments
11.4. EZTRACKIT
11.4.1. Key Facts
11.4.2. Business Description
11.4.3. Products and Services
11.4.4. Financial Overview
11.4.5. SWOT Analysis
11.4.6. Key Developments
11.5. INTELLITRACK
11.5.1. Key Facts
11.5.2. Business Description
11.5.3. Products and Services
11.5.4. Financial Overview
11.5.5. SWOT Analysis
11.5.6. Key Developments
11.6. IOFFICE
11.6.1. Key Facts
11.6.2. Business Description
11.6.3. Products and Services
11.6.4. Financial Overview
11.6.5. SWOT Analysis
11.6.6. Key Developments
11.7. KOFAX INC.
11.7.1. Key Facts
11.7.2. Business Description
11.7.3. Products and Services
11.7.4. Financial Overview
11.7.5. SWOT Analysis
11.7.6. Key Developments
11.8. MAIL LABS
11.8.1. Key Facts
11.8.2. Business Description
11.8.3. Products and Services
11.8.4. Financial Overview
11.8.5. SWOT Analysis
11.8.6. Key Developments
11.9. NOTIFII
11.9.1. Key Facts
11.9.2. Business Description
11.9.3. Products and Services
11.9.4. Financial Overview
11.9.5. SWOT Analysis
11.9.6. Key Developments
11.10. STAMPS.COM INC.
11.10.1. Key Facts
11.10.2. Business Description
11.10.3. Products and Services
11.10.4. Financial Overview
11.10.5. SWOT Analysis
11.10.6. Key Developments
12. APPENDIX
12.1. ABOUT THE INSIGHT PARTNERS
12.2. GLOSSARY OF TERMS
The List of Companies
1. Deepfinity LTD (Parcsel Tracker)
2. Earth Class Mail
3. Envoy, Inc.
4. EZTrackit
5. IntelliTrack
6. iOFFICE
7. KOFAX INC.
8. Mail Labs
9. Notifii
10. Stamps.com Inc.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.