Operations support systems (OSS) refers to the specialized software with which a telecom network helps different components within the system such as service management, network operations, and provisioning services. While, business support systems (BSS) refers to the software that is designed to handle tasks such as order management, billing services, customer support processes, and fraud management.
MARKET SCOPE
The "Global OSS BSS Software Market Analysis to 2031" is a specialized and in-depth study with a special focus on the global market trend analysis. The report aims to provide an overview of the OSS BSS software market with detailed market segmentation by solution, application, and geography. The report provides key statistics on the market status of the leading OSS BSS software market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
- Based on solution, the global OSS BSS software market is segmented into OSS and BSS.
- On the basis of application, the market is segmented into IT and telecom, BFSI, and media and entertainment.
MARKET DYNAMICS
Drivers:
- The major drivers boosting the growth of OSS BSS software market are the increasing adoption of cloud-based BSS and outsourcing OSS BSS design to the managed service providers.
Restraints:
- Lack of in-house expertise and complexities in programming execution are expected to hamper the growth of OSS BSS software market.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The OSS BSS software market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the OSS BSS software market in these regions.
IMPACT OF COVID-19 ON OSS BSS SOFTWARE MARKET
COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.

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- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
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The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The OSS BSS software market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the OSS BSS software market in these regions.
IMPACT OF COVID-19 ON OSS BSS SOFTWARE MARKET
COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.
MARKET PLAYERS
The report covers key developments in the OSS BSS software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market players from OSS BSS software market are anticipated to lucrative growth opportunities in the future with the rising demand in the global market.
The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the OSS BSS software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.
- Cerillion
- CHR Solutions
- Intec Systems Limited
- Netcracker
- Nokia
- Oracle
- stl.tech (Sterlite Technologies Limited)
- Subex Limited
- Telefonaktiebolaget LM Ericsson
- Xalted
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities

Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
This text is related
to segments covered.

Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
This text is related
to country scope.
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 OSS BSS Software Market - By Solution
1.3.2 OSS BSS Software Market - By Application
1.3.3 OSS BSS Software Market - By Region
1.3.3.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. OSS BSS SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. OSS BSS SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. OSS BSS SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. OSS BSS SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. OSS BSS SOFTWARE - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. OSS BSS SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - SOLUTION
7.1. OVERVIEW
7.2. SOLUTION MARKET FORECASTS AND ANALYSIS
7.3. OSS
7.3.1. Overview
7.3.2. OSS Market Forecast and Analysis
7.4. BSS
7.4.1. Overview
7.4.2. BSS Market Forecast and Analysis
8. OSS BSS SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - APPLICATION
8.1. OVERVIEW
8.2. APPLICATION MARKET FORECASTS AND ANALYSIS
8.3. IT AND TELECOM
8.3.1. Overview
8.3.2. IT and Telecom Market Forecast and Analysis
8.4. BFSI
8.4.1. Overview
8.4.2. BFSI Market Forecast and Analysis
8.5. MEDIA AND ENTERTAINMENT
8.5.1. Overview
8.5.2. Media and Entertainment Market Forecast and Analysis
9. OSS BSS SOFTWARE MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
9.1. NORTH AMERICA
9.1.1 North America OSS BSS Software Market Overview
9.1.2 North America OSS BSS Software Market Forecasts and Analysis
9.1.3 North America OSS BSS Software Market Forecasts and Analysis - By Solution
9.1.4 North America OSS BSS Software Market Forecasts and Analysis - By Application
9.1.5 North America OSS BSS Software Market Forecasts and Analysis - By Countries
9.1.5.1 United States OSS BSS Software Market
9.1.5.1.1 United States OSS BSS Software Market by Solution
9.1.5.1.2 United States OSS BSS Software Market by Application
9.1.5.2 Canada OSS BSS Software Market
9.1.5.2.1 Canada OSS BSS Software Market by Solution
9.1.5.2.2 Canada OSS BSS Software Market by Application
9.1.5.3 Mexico OSS BSS Software Market
9.1.5.3.1 Mexico OSS BSS Software Market by Solution
9.1.5.3.2 Mexico OSS BSS Software Market by Application
9.2. EUROPE
9.2.1 Europe OSS BSS Software Market Overview
9.2.2 Europe OSS BSS Software Market Forecasts and Analysis
9.2.3 Europe OSS BSS Software Market Forecasts and Analysis - By Solution
9.2.4 Europe OSS BSS Software Market Forecasts and Analysis - By Application
9.2.5 Europe OSS BSS Software Market Forecasts and Analysis - By Countries
9.2.5.1 Germany OSS BSS Software Market
9.2.5.1.1 Germany OSS BSS Software Market by Solution
9.2.5.1.2 Germany OSS BSS Software Market by Application
9.2.5.2 France OSS BSS Software Market
9.2.5.2.1 France OSS BSS Software Market by Solution
9.2.5.2.2 France OSS BSS Software Market by Application
9.2.5.3 Italy OSS BSS Software Market
9.2.5.3.1 Italy OSS BSS Software Market by Solution
9.2.5.3.2 Italy OSS BSS Software Market by Application
9.2.5.4 United Kingdom OSS BSS Software Market
9.2.5.4.1 United Kingdom OSS BSS Software Market by Solution
9.2.5.4.2 United Kingdom OSS BSS Software Market by Application
9.2.5.5 Russia OSS BSS Software Market
9.2.5.5.1 Russia OSS BSS Software Market by Solution
9.2.5.5.2 Russia OSS BSS Software Market by Application
9.2.5.6 Rest of Europe OSS BSS Software Market
9.2.5.6.1 Rest of Europe OSS BSS Software Market by Solution
9.2.5.6.2 Rest of Europe OSS BSS Software Market by Application
9.3. ASIA-PACIFIC
9.3.1 Asia-Pacific OSS BSS Software Market Overview
9.3.2 Asia-Pacific OSS BSS Software Market Forecasts and Analysis
9.3.3 Asia-Pacific OSS BSS Software Market Forecasts and Analysis - By Solution
9.3.4 Asia-Pacific OSS BSS Software Market Forecasts and Analysis - By Application
9.3.5 Asia-Pacific OSS BSS Software Market Forecasts and Analysis - By Countries
9.3.5.1 Australia OSS BSS Software Market
9.3.5.1.1 Australia OSS BSS Software Market by Solution
9.3.5.1.2 Australia OSS BSS Software Market by Application
9.3.5.2 China OSS BSS Software Market
9.3.5.2.1 China OSS BSS Software Market by Solution
9.3.5.2.2 China OSS BSS Software Market by Application
9.3.5.3 India OSS BSS Software Market
9.3.5.3.1 India OSS BSS Software Market by Solution
9.3.5.3.2 India OSS BSS Software Market by Application
9.3.5.4 Japan OSS BSS Software Market
9.3.5.4.1 Japan OSS BSS Software Market by Solution
9.3.5.4.2 Japan OSS BSS Software Market by Application
9.3.5.5 South Korea OSS BSS Software Market
9.3.5.5.1 South Korea OSS BSS Software Market by Solution
9.3.5.5.2 South Korea OSS BSS Software Market by Application
9.3.5.6 Rest of Asia-Pacific OSS BSS Software Market
9.3.5.6.1 Rest of Asia-Pacific OSS BSS Software Market by Solution
9.3.5.6.2 Rest of Asia-Pacific OSS BSS Software Market by Application
9.4. MIDDLE EAST AND AFRICA
9.4.1 Middle East and Africa OSS BSS Software Market Overview
9.4.2 Middle East and Africa OSS BSS Software Market Forecasts and Analysis
9.4.3 Middle East and Africa OSS BSS Software Market Forecasts and Analysis - By Solution
9.4.4 Middle East and Africa OSS BSS Software Market Forecasts and Analysis - By Application
9.4.5 Middle East and Africa OSS BSS Software Market Forecasts and Analysis - By Countries
9.4.5.1 South Africa OSS BSS Software Market
9.4.5.1.1 South Africa OSS BSS Software Market by Solution
9.4.5.1.2 South Africa OSS BSS Software Market by Application
9.4.5.2 Saudi Arabia OSS BSS Software Market
9.4.5.2.1 Saudi Arabia OSS BSS Software Market by Solution
9.4.5.2.2 Saudi Arabia OSS BSS Software Market by Application
9.4.5.3 U.A.E OSS BSS Software Market
9.4.5.3.1 U.A.E OSS BSS Software Market by Solution
9.4.5.3.2 U.A.E OSS BSS Software Market by Application
9.4.5.4 Rest of Middle East and Africa OSS BSS Software Market
9.4.5.4.1 Rest of Middle East and Africa OSS BSS Software Market by Solution
9.4.5.4.2 Rest of Middle East and Africa OSS BSS Software Market by Application
9.5. SOUTH AND CENTRAL AMERICA
9.5.1 South and Central America OSS BSS Software Market Overview
9.5.2 South and Central America OSS BSS Software Market Forecasts and Analysis
9.5.3 South and Central America OSS BSS Software Market Forecasts and Analysis - By Solution
9.5.4 South and Central America OSS BSS Software Market Forecasts and Analysis - By Application
9.5.5 South and Central America OSS BSS Software Market Forecasts and Analysis - By Countries
9.5.5.1 Brazil OSS BSS Software Market
9.5.5.1.1 Brazil OSS BSS Software Market by Solution
9.5.5.1.2 Brazil OSS BSS Software Market by Application
9.5.5.2 Argentina OSS BSS Software Market
9.5.5.2.1 Argentina OSS BSS Software Market by Solution
9.5.5.2.2 Argentina OSS BSS Software Market by Application
9.5.5.3 Rest of South and Central America OSS BSS Software Market
9.5.5.3.1 Rest of South and Central America OSS BSS Software Market by Solution
9.5.5.3.2 Rest of South and Central America OSS BSS Software Market by Application
10. INDUSTRY LANDSCAPE
10.1. MERGERS AND ACQUISITIONS
10.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3. NEW PRODUCT LAUNCHES
10.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
11. OSS BSS SOFTWARE MARKET, KEY COMPANY PROFILES
11.1. CERILLION
11.1.1. Key Facts
11.1.2. Business Description
11.1.3. Products and Services
11.1.4. Financial Overview
11.1.5. SWOT Analysis
11.1.6. Key Developments
11.2. CHR SOLUTIONS
11.2.1. Key Facts
11.2.2. Business Description
11.2.3. Products and Services
11.2.4. Financial Overview
11.2.5. SWOT Analysis
11.2.6. Key Developments
11.3. INTEC SYSTEMS LIMITED
11.3.1. Key Facts
11.3.2. Business Description
11.3.3. Products and Services
11.3.4. Financial Overview
11.3.5. SWOT Analysis
11.3.6. Key Developments
11.4. NETCRACKER
11.4.1. Key Facts
11.4.2. Business Description
11.4.3. Products and Services
11.4.4. Financial Overview
11.4.5. SWOT Analysis
11.4.6. Key Developments
11.5. NOKIA
11.5.1. Key Facts
11.5.2. Business Description
11.5.3. Products and Services
11.5.4. Financial Overview
11.5.5. SWOT Analysis
11.5.6. Key Developments
11.6. ORACLE
11.6.1. Key Facts
11.6.2. Business Description
11.6.3. Products and Services
11.6.4. Financial Overview
11.6.5. SWOT Analysis
11.6.6. Key Developments
11.7. STL.TECH (STERLITE TECHNOLOGIES LIMITED)
11.7.1. Key Facts
11.7.2. Business Description
11.7.3. Products and Services
11.7.4. Financial Overview
11.7.5. SWOT Analysis
11.7.6. Key Developments
11.8. SUBEX LIMITED
11.8.1. Key Facts
11.8.2. Business Description
11.8.3. Products and Services
11.8.4. Financial Overview
11.8.5. SWOT Analysis
11.8.6. Key Developments
11.9. TELEFONAKTIEBOLAGET LM ERICSSON
11.9.1. Key Facts
11.9.2. Business Description
11.9.3. Products and Services
11.9.4. Financial Overview
11.9.5. SWOT Analysis
11.9.6. Key Developments
11.10. XALTED
11.10.1. Key Facts
11.10.2. Business Description
11.10.3. Products and Services
11.10.4. Financial Overview
11.10.5. SWOT Analysis
11.10.6. Key Developments
12. APPENDIX
12.1. ABOUT THE INSIGHT PARTNERS
12.2. GLOSSARY OF TERMS
1.Cerillion
2.CHR Solutions
3.Intec Systems Limited
4.Netcracker
5.Nokia
6.Oracle
7.stl.tech (Sterlite Technologies Limited)
8.Subex Limited
9.Telefonaktiebolaget LM Ericsson
10.Xalted
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.