Real-Time Feedback Software Market Size and Share by 2031
The real-time feedback software market is expected to register a CAGR of 9.3% during 2023–2031. Increasing adoption of data-driven decision-making and advancements in technology are likely to remain key trends in the market.
Real-Time Feedback Software Market Analysis
- Adoption is made challenging by the fact that, while real-time feedback is a powerful tool for improving performance and morale, addressing issues quickly and engaging employees, there are few solutions on the market and companies that seek to adopt them face complex decisions about technology, organizational dynamics and people.
- Despite this, such is the momentum that this technology has gained that adoption is expected to accelerate in the coming years.
- The market is still evolving and there is a great deal of experimentation to come about the best ways of making adoption easier and about how to sell the benefits of real-time feedback systems to employees and employers.
Real-Time Feedback Software Market Overview
- The real-time feedback software market comprises tools and systems that allow instant exchange of feedback. These are broadly classified as sophisticated and established feedback collection platforms or uncomplicated communication channels.
- The market is predominantly stimulated by the growing awareness of collecting customer feedback in real-time in order to promptly address their concerns and make instant improvements.
- Real-time feedback software is being widely used by several organizations to get actionable insights from customers, provide personalized experiences to customers and also to assess the performance of employees.
- The real-time feedback software market is being impacted by the integration of these systems with CRM and CX platforms and advancements in AI and ML technologies.
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Real-Time Feedback Software Market: Strategic Insights
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Customize Research To Suit Your Requirement
We can optimize and tailor the analysis and scope which is unmet through our standard offerings. This flexibility will help you gain the exact information needed for your business planning and decision making.
Real-Time Feedback Software Market: Strategic Insights
Naveen
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Naveen will walk you through a 15-minute call to present the report’s content and answer all queries if you have any.
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Real-Time Feedback Software Market Drivers and Opportunities
Expansion of Omnichannel Feedback Collection Methods to Favor the Market
- The growing adoption of omnichannel feedback collection methods such as merging credit cards, web, mobile, point of sale, email, IVR, chat and other feedback is driving the growth of the market.
- Companies can use omnichannel feedback collection methods to collect and integrate data from multiple touchpoints and channels for customers, including mobile apps, digital displays, interactive screens, and point-of-sale devices.
- Through omnichannel feedback collection methods, companies can collect feedback in real-time across multiple touchpoints and offer immediate improvements to enhance their customer experience. It helps in understanding customer satisfaction and improving loyalty, thereby providing valuable insights for future planning and strategic decisions.
Adoption of AI and ML Technologies
- AI (Artificial Intelligence) and ML (Machine Learning) technologies are creating significant opportunities for the real-time feedback software market. The use of AI and ML algorithms helps organizations to analyze a massive amount of feedback data in real-time, thereby allowing them to send real-time performance feedback and intervention to the users.
- AI and ML enable institutions to understand customer preferences, sentiment and behavior by analyzing feedback in real time, thereby increasing the accuracy of the feedback responses.
- AI and ML allow the institutions to conduct sentiment analysis, text mining, and predictive and self-learning analytics for improved products, services and customer experiences. The adoption of AI and ML in the real-time feedback software market opens up new possibilities to organizations in terms of decision-making, issue resolution and continuous improvements.
Real-Time Feedback Software Market Report Segmentation Analysis
Key segments that contributed to the derivation of the real-time feedback software market analysis are deployment type and organization size.
- Based on deployment type, the real-time feedback software market is divided into on-premise and cloud.
- Based on the organization size, the real-time feedback software market is divided into SMEs and large enterprises.
Real-Time Feedback Software Market Share Analysis by Geography
- Real-Time Feedback Software Market Report comprises a detailed analysis of five major geographic regions, which includes current and historical market size and forecasts for 2021 to 2031, covering North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and South & Central America.
- Each region is further sub-segmented into respective countries. This report provides analysis and forecasts of 18+ countries, covering Real-Time Feedback Software market dynamics, such as drivers, trends, and opportunities that are impacting the markets at the regional level.
- Also, the report covers PEST analysis, which involves the study of major factors that influence the Real-Time Feedback Software market in these regions.
Real-Time Feedback Software Market Report Scope
Real-Time Feedback Software Market News and Recent Developments
The real-time feedback software market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the real-time feedback software market are listed below:
- 15Five adds open chat capabilities to the manager copilot. New platform enhancements help managers better understand and leverage performance data they’re already collecting. (Source: 15Five, Press Release, June 2024)
Real-Time Feedback Software Market Report Coverage and Deliverables
The “Real-Time Feedback Software Market Size and Forecast (2021–2031)” report provides a detailed analysis of the market covering below areas:
- Real-time feedback software market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
- Real-time feedback software market trends as well as market dynamics such as drivers, restraints, and key opportunities
- Detailed PEST/Porter’s Five Forces and SWOT analysis
- Real-time feedback software market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
- Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the real-time feedback software market
- Detailed company profiles
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
The report can be delivered in PDF/PPT format; we can also share an excel dataset based on the request.
Some of the customization options available based on request are additional 3–5 company profiles and country-specific analysis of 3–5 countries of your choice. Customizations are to be requested/discussed before making final order confirmation, as our team would review the same and check the feasibility.
The leading players operating in the real-time feedback software market are 15Five Engagiant Software LLC. (iRevu), Impraise, Kudos Inc., Lattice, Peakon, Reviewsnap, Saba Software, Weekdone, and TINYpulse.
Increasing adoption of data-driven decision-making and advancements in technology are likely to remain key trends in the market.
The global real-time feedback software market is expected to grow at a CAGR of 9.3% during the forecast period 2023 - 2031.
Expansion of omnichannel feedback collection methods and increasing emphasis on real-time feedback collection and analysis are expected to drive the real-time feedback software market.
TABLE OF CONTENTS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Real-time Feedback Software Market - By Deployment Type
1.3.2 Real-time Feedback Software Market - By Organization Size
1.3.3 Real-time Feedback Software Market - By Region
1.3.3.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. REAL-TIME FEEDBACK SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. REAL-TIME FEEDBACK SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. REAL-TIME FEEDBACK SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. REAL-TIME FEEDBACK SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. REAL-TIME FEEDBACK SOFTWARE - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. REAL-TIME FEEDBACK SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT TYPE
7.1. OVERVIEW
7.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
7.3. ON-PREMISE
7.3.1. Overview
7.3.2. On-premise Market Forecast and Analysis
7.4. CLOUD
7.4.1. Overview
7.4.2. Cloud Market Forecast and Analysis
8. REAL-TIME FEEDBACK SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - ORGANIZATION SIZE
8.1. OVERVIEW
8.2. ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
8.3. SMES
8.3.1. Overview
8.3.2. SMEs Market Forecast and Analysis
8.4. LARGE ENTERPRISES
8.4.1. Overview
8.4.2. Large Enterprises Market Forecast and Analysis
9. REAL-TIME FEEDBACK SOFTWARE MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
9.1. NORTH AMERICA
9.1.1 North America Real-time Feedback Software Market Overview
9.1.2 North America Real-time Feedback Software Market Forecasts and Analysis
9.1.3 North America Real-time Feedback Software Market Forecasts and Analysis - By Deployment Type
9.1.4 North America Real-time Feedback Software Market Forecasts and Analysis - By Organization Size
9.1.5 North America Real-time Feedback Software Market Forecasts and Analysis - By Countries
9.1.5.1 United States Real-time Feedback Software Market
9.1.5.1.1 United States Real-time Feedback Software Market by Deployment Type
9.1.5.1.2 United States Real-time Feedback Software Market by Organization Size
9.1.5.2 Canada Real-time Feedback Software Market
9.1.5.2.1 Canada Real-time Feedback Software Market by Deployment Type
9.1.5.2.2 Canada Real-time Feedback Software Market by Organization Size
9.1.5.3 Mexico Real-time Feedback Software Market
9.1.5.3.1 Mexico Real-time Feedback Software Market by Deployment Type
9.1.5.3.2 Mexico Real-time Feedback Software Market by Organization Size
9.2. EUROPE
9.2.1 Europe Real-time Feedback Software Market Overview
9.2.2 Europe Real-time Feedback Software Market Forecasts and Analysis
9.2.3 Europe Real-time Feedback Software Market Forecasts and Analysis - By Deployment Type
9.2.4 Europe Real-time Feedback Software Market Forecasts and Analysis - By Organization Size
9.2.5 Europe Real-time Feedback Software Market Forecasts and Analysis - By Countries
9.2.5.1 Germany Real-time Feedback Software Market
9.2.5.1.1 Germany Real-time Feedback Software Market by Deployment Type
9.2.5.1.2 Germany Real-time Feedback Software Market by Organization Size
9.2.5.2 France Real-time Feedback Software Market
9.2.5.2.1 France Real-time Feedback Software Market by Deployment Type
9.2.5.2.2 France Real-time Feedback Software Market by Organization Size
9.2.5.3 Italy Real-time Feedback Software Market
9.2.5.3.1 Italy Real-time Feedback Software Market by Deployment Type
9.2.5.3.2 Italy Real-time Feedback Software Market by Organization Size
9.2.5.4 United Kingdom Real-time Feedback Software Market
9.2.5.4.1 United Kingdom Real-time Feedback Software Market by Deployment Type
9.2.5.4.2 United Kingdom Real-time Feedback Software Market by Organization Size
9.2.5.5 Russia Real-time Feedback Software Market
9.2.5.5.1 Russia Real-time Feedback Software Market by Deployment Type
9.2.5.5.2 Russia Real-time Feedback Software Market by Organization Size
9.2.5.6 Rest of Europe Real-time Feedback Software Market
9.2.5.6.1 Rest of Europe Real-time Feedback Software Market by Deployment Type
9.2.5.6.2 Rest of Europe Real-time Feedback Software Market by Organization Size
9.3. ASIA-PACIFIC
9.3.1 Asia-Pacific Real-time Feedback Software Market Overview
9.3.2 Asia-Pacific Real-time Feedback Software Market Forecasts and Analysis
9.3.3 Asia-Pacific Real-time Feedback Software Market Forecasts and Analysis - By Deployment Type
9.3.4 Asia-Pacific Real-time Feedback Software Market Forecasts and Analysis - By Organization Size
9.3.5 Asia-Pacific Real-time Feedback Software Market Forecasts and Analysis - By Countries
9.3.5.1 Australia Real-time Feedback Software Market
9.3.5.1.1 Australia Real-time Feedback Software Market by Deployment Type
9.3.5.1.2 Australia Real-time Feedback Software Market by Organization Size
9.3.5.2 China Real-time Feedback Software Market
9.3.5.2.1 China Real-time Feedback Software Market by Deployment Type
9.3.5.2.2 China Real-time Feedback Software Market by Organization Size
9.3.5.3 India Real-time Feedback Software Market
9.3.5.3.1 India Real-time Feedback Software Market by Deployment Type
9.3.5.3.2 India Real-time Feedback Software Market by Organization Size
9.3.5.4 Japan Real-time Feedback Software Market
9.3.5.4.1 Japan Real-time Feedback Software Market by Deployment Type
9.3.5.4.2 Japan Real-time Feedback Software Market by Organization Size
9.3.5.5 South Korea Real-time Feedback Software Market
9.3.5.5.1 South Korea Real-time Feedback Software Market by Deployment Type
9.3.5.5.2 South Korea Real-time Feedback Software Market by Organization Size
9.3.5.6 Rest of Asia-Pacific Real-time Feedback Software Market
9.3.5.6.1 Rest of Asia-Pacific Real-time Feedback Software Market by Deployment Type
9.3.5.6.2 Rest of Asia-Pacific Real-time Feedback Software Market by Organization Size
9.4. MIDDLE EAST AND AFRICA
9.4.1 Middle East and Africa Real-time Feedback Software Market Overview
9.4.2 Middle East and Africa Real-time Feedback Software Market Forecasts and Analysis
9.4.3 Middle East and Africa Real-time Feedback Software Market Forecasts and Analysis - By Deployment Type
9.4.4 Middle East and Africa Real-time Feedback Software Market Forecasts and Analysis - By Organization Size
9.4.5 Middle East and Africa Real-time Feedback Software Market Forecasts and Analysis - By Countries
9.4.5.1 South Africa Real-time Feedback Software Market
9.4.5.1.1 South Africa Real-time Feedback Software Market by Deployment Type
9.4.5.1.2 South Africa Real-time Feedback Software Market by Organization Size
9.4.5.2 Saudi Arabia Real-time Feedback Software Market
9.4.5.2.1 Saudi Arabia Real-time Feedback Software Market by Deployment Type
9.4.5.2.2 Saudi Arabia Real-time Feedback Software Market by Organization Size
9.4.5.3 U.A.E Real-time Feedback Software Market
9.4.5.3.1 U.A.E Real-time Feedback Software Market by Deployment Type
9.4.5.3.2 U.A.E Real-time Feedback Software Market by Organization Size
9.4.5.4 Rest of Middle East and Africa Real-time Feedback Software Market
9.4.5.4.1 Rest of Middle East and Africa Real-time Feedback Software Market by Deployment Type
9.4.5.4.2 Rest of Middle East and Africa Real-time Feedback Software Market by Organization Size
9.5. SOUTH AND CENTRAL AMERICA
9.5.1 South and Central America Real-time Feedback Software Market Overview
9.5.2 South and Central America Real-time Feedback Software Market Forecasts and Analysis
9.5.3 South and Central America Real-time Feedback Software Market Forecasts and Analysis - By Deployment Type
9.5.4 South and Central America Real-time Feedback Software Market Forecasts and Analysis - By Organization Size
9.5.5 South and Central America Real-time Feedback Software Market Forecasts and Analysis - By Countries
9.5.5.1 Brazil Real-time Feedback Software Market
9.5.5.1.1 Brazil Real-time Feedback Software Market by Deployment Type
9.5.5.1.2 Brazil Real-time Feedback Software Market by Organization Size
9.5.5.2 Argentina Real-time Feedback Software Market
9.5.5.2.1 Argentina Real-time Feedback Software Market by Deployment Type
9.5.5.2.2 Argentina Real-time Feedback Software Market by Organization Size
9.5.5.3 Rest of South and Central America Real-time Feedback Software Market
9.5.5.3.1 Rest of South and Central America Real-time Feedback Software Market by Deployment Type
9.5.5.3.2 Rest of South and Central America Real-time Feedback Software Market by Organization Size
10. INDUSTRY LANDSCAPE
10.1. MERGERS AND ACQUISITIONS
10.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3. NEW PRODUCT LAUNCHES
10.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
11. REAL-TIME FEEDBACK SOFTWARE MARKET, KEY COMPANY PROFILES
11.1. 15FIVE
11.1.1. Key Facts
11.1.2. Business Description
11.1.3. Products and Services
11.1.4. Financial Overview
11.1.5. SWOT Analysis
11.1.6. Key Developments
11.2. ENGAGIANT SOFTWARE LLC. (IREVU)
11.2.1. Key Facts
11.2.2. Business Description
11.2.3. Products and Services
11.2.4. Financial Overview
11.2.5. SWOT Analysis
11.2.6. Key Developments
11.3. IMPRAISE
11.3.1. Key Facts
11.3.2. Business Description
11.3.3. Products and Services
11.3.4. Financial Overview
11.3.5. SWOT Analysis
11.3.6. Key Developments
11.4. KUDOS INC.
11.4.1. Key Facts
11.4.2. Business Description
11.4.3. Products and Services
11.4.4. Financial Overview
11.4.5. SWOT Analysis
11.4.6. Key Developments
11.5. LATTICE
11.5.1. Key Facts
11.5.2. Business Description
11.5.3. Products and Services
11.5.4. Financial Overview
11.5.5. SWOT Analysis
11.5.6. Key Developments
11.6. PEAKON
11.6.1. Key Facts
11.6.2. Business Description
11.6.3. Products and Services
11.6.4. Financial Overview
11.6.5. SWOT Analysis
11.6.6. Key Developments
11.7. REVIEWSNAP
11.7.1. Key Facts
11.7.2. Business Description
11.7.3. Products and Services
11.7.4. Financial Overview
11.7.5. SWOT Analysis
11.7.6. Key Developments
11.8. SABA SOFTWARE
11.8.1. Key Facts
11.8.2. Business Description
11.8.3. Products and Services
11.8.4. Financial Overview
11.8.5. SWOT Analysis
11.8.6. Key Developments
11.9. TINYPULSE
11.9.1. Key Facts
11.9.2. Business Description
11.9.3. Products and Services
11.9.4. Financial Overview
11.9.5. SWOT Analysis
11.9.6. Key Developments
11.10. VIGLOBAL INC.
11.10.1. Key Facts
11.10.2. Business Description
11.10.3. Products and Services
11.10.4. Financial Overview
11.10.5. SWOT Analysis
11.10.6. Key Developments
12. APPENDIX
12.1. ABOUT THE INSIGHT PARTNERS
12.2. GLOSSARY OF TERMS
The List of Companies
1. 15Five
2. Engagiant Software LLC. (iRevu)
3. Impraise
4. Kudos Inc.
5. Lattice
6. Peakon
7. Reviewsnap
8. Saba Software
9. TINYpulse
10. viGlobal Inc.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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