Self-Service Kiosk Market Size, Share, and Scope Analysis 2031
The self-service kiosk market size is projected to reach US$ 66.88 billion by 2031 from US$ 29.65 billion in 2023. The market is expected to register a CAGR of 10.7 % in 2023–2031. The increasing integration of Artificial intelligence (AI) and Machine learning (ML) is likely to remain a key self-service kiosk market trend.
Self-Service Kiosk Market Analysis
Automated teller machines, ticket machines, and mobile scanners are examples of self-service technologies and services made possible by technological breakthroughs and inventions. Self-service kiosks are becoming more and more common in banks, airports, retail centers, hospitals, and theme parks. Improving customer convenience has remained the focus of the self-service kiosk industry, where innovations and technologies have been developed steadily. This trend is anticipated to continue in the years to come. The increasing number of consumers who are growing rich with advancing consumer electronics is driving the demand for self-service kiosks. Service providers have been providing a variety of self-service delivery mechanisms for many years. These include interactive voice response systems, self-service kiosks, mobile self-services, Internet-based services, and more.
Self-Service Kiosk Market Overview
In the public sector, self-service kiosks, sometimes referred to as computer terminals, are self-service devices or gadgets that allow users to interact with digital content and information via an easy-to-use interface. Interactive kiosks are used in retail sales, bill payment, wayfinding, information exchange, and tourism. These kiosks are used in many different contexts, such as the travel and healthcare sectors because they simplify the process of gathering personal data from customers.
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Self-Service Kiosk Market: Strategic Insights
Market Size Value in US$ 11,319.3 Million in 2019 Market Size Value by US$ 21,415.4 Million by 2027 Growth rate CAGR of 8.6% from 2020-2027 Forecast Period 2020-2027 Base Year 2020
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Self-Service Kiosk Market: Strategic Insights
| Market Size Value in | US$ 11,319.3 Million in 2019 |
| Market Size Value by | US$ 21,415.4 Million by 2027 |
| Growth rate | CAGR of 8.6% from 2020-2027 |
| Forecast Period | 2020-2027 |
| Base Year | 2020 |
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Self-Service Kiosk Market Drivers and Opportunities
An increase in demand for automated systems.
The growing need for automated systems has led to a surge in the market for self-service kiosks since these devices reduce operating time compared to manual services and generally boost customer satisfaction. Self-service kiosk technology is also being used more often in the retail industry. These innovations provide dynamic brand encounters both inside and outside of real-world establishments. Consequently, it makes sense that as interactive technologies are incorporated into retail applications, the demand for self-service kiosks will grow.
Increasing Technological Developments, Along With Shift In Consumer Behavior
Improved visualizations are provided by new technology in several industry sectors, including business, education, retail, sports & entertainment, and transportation. Interactive kiosks have the potential to draw in a large number of customers by giving them control over their purchase decisions, which will raise customer satisfaction. Technology interfaces known as self-service tools enable customers to use a service independently of a service provider. Numerous factors, such as the rise in demand for automated equipment and self-service kiosks, wireless connectivity, technical advancements, and remote management, are having a substantial impact on the self-service kiosk industry. It is anticipated that these elements will present the market with new opportunities. Thus, the increasing technological developments, along with a shift in consumer behavior, are anticipated to present new opportunities for the self-service kiosk market players during the forecast period.
Self-Service Kiosk Market Report Segmentation Analysis
Key segments that contributed to the derivation of the self-service kiosk market analysis are component, type, and end-user.
- Based on the components, the self-service kiosk market is segmented into hardware, software, and service. The hardware segment held a larger market share in 2023.
- By type, the market is segmented into information, ticketing, patient interaction, check-in, employment, and others. The check-in segment held the largest share of the market in 2023.
- By end-user, the market is segmented into retail, hospitality, healthcare, financial services, and others
Self-Service Kiosk Market Share Analysis by Geography
The geographic scope of the self-service kiosk market report is mainly divided into five regions: North America, Asia Pacific, Europe, Middle East & Africa, and South America/South & Central America. In terms of revenue, North America accounted for the largest self-service kiosk market share. In the US and Canada, consumers are more likely to buy things from kiosks. The market is expanding due to a combination of high discretionary income and the need for rapid shopping experiences with shorter wait times in lines.
Self-Service Kiosk Market Report Scope
Self-Service Kiosk Market News and Recent Developments
The self-service kiosk market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. The following is a list of developments in the market for speech and language disorders and strategies:
- In August 2021, TruMark Financial Credit Union, which has $2.7 billion in assets, selected NCR to provide its retail and business members with a smoother, uniform digital banking experience. With NCR Digital Banking, TruMark Financial will be able to offer a straightforward experience for both consumers and companies. (Source: NCR Digital Banking, Press Release)
- In October 2021, Zebra Technologies Corporation announced that it had acquired antuit.ai, a provider of Software-as-a-Service (SaaS) solutions for forecasting and merchandising for the retail and CPG sectors. (Source: Zebra Technologies Corporation, Press Release)
Self-Service Kiosk Market Report Coverage and Deliverables
The “Self-Service Kiosk Market Size and Forecast (2021–2031)” report provides a detailed analysis of the market covering below areas:
- Market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
- Market dynamics such as drivers, restraints, and key opportunities
- Key future trends
- Detailed PEST/Porter’s Five Forces and SWOT analysis
- Global and regional market analysis covering key market trends, major players, regulations, and recent market developments
- Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments
- Detailed company profiles
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
Component , Type , and End-User , and Geography
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Russian Federation, Saudi Arabia, South Africa, South Korea, United Arab Emirates, United Kingdom, United States
Frequently Asked Questions
The global self-service kiosk market was estimated to be US$ 29.65 billion in 2023 and is expected to grow at a CAGR of 10.7 % during the forecast period 2023 - 2031.
An increase in demand for automated systems and increasing technological developments, along with a shift in consumer behavior, are the major factors that propel the global self-service kiosk market.
The increasing integration of Artificial intelligence (AI) and Machine learning (ML) is anticipated to play a significant role in the global self-service kiosk market in the coming years.
The key players holding majority shares in the global self-service kiosk market are ACRELEC Group, Embross, Gemalto, KIOSK Information Systems, and Meridian Kiosks.
The global self-service kiosk market is expected to reach US$ 66.88 billion by 2031.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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