Service Desk Solutions Market Dynamics 2021-2031
Service desk solution enable customer care operators to deal with problems that customers face and keep track of user requests. In general, service desk solutions include IT service management and asset management. Service desk solutions specifically refer to the system that addresses customer queries. Service desk solutions and customer service have become progressively popular in recent times.
MARKET DYNAMICS
The factors such as widespread adoption of personal devices in workplaces are expected to drive the market in coming years. However, the limited capabilities of small organizations to adopt the automation process is restraining the growth of the market. With the rising demand for the automated routine process, the organizations are planning to reduce the level one support, which is also known as customer support executive and replacing that with service desk solution.
MARKET SCOPE
The "Global Service Desk Solution Market Analysis to 2031" is a specialized and in-depth study of the service desk solution market with a special focus on the global market trend analysis. The report aims to provide an overview of service desk solution market with detailed market segmentation by type, application. The global service desk solution market expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading service desk solution market player and offers key trends and opportunities in the service desk solution market.
MARKET SEGMENTATION
The global service desk solution market is segmented on the basis of type, application. On the basis of type, market is segmented as cloud based, on premise. On the basis of application, market is segmented as healthcare, IT support, education.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global service desk solution market based on various segments. It also provides market size and forecast estimates from year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The service desk solution market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting service desk solution market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the service desk solution market in these regions.
Have a question?
Naveen
Naveen will walk you through a 15-minute call to present the report’s content and answer all queries if you have any.
Speak to Analyst
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global service desk solution market based on various segments. It also provides market size and forecast estimates from year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The service desk solution market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting service desk solution market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the service desk solution market in these regions.
MARKET PLAYERS
The reports cover key developments in the service desk solution market organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from service desk solution market are anticipated to lucrative growth opportunities in the future with the rising demand for service desk solution market. Below mentioned is the list of few companies engaged in the service desk solution market.
The report also includes the profiles of key service desk solution market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
- Samanage
- Freshservice
- ManageEngine ServiceDesk
- JIRA Service Desk
- Zendesk
- Track-It!
- BMC Remedy 9
- Cherwell IT Service Management
- Agiloft
- Re:Desk
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Service Desk Solutions Market - By Types
1.3.2Service Desk Solutions Market - By Application
1.3.3Service Desk Solutions Market - By Region
1.3.3.1By Country
2.KEY TAKEAWAYS
3.RESEARCH METHODOLOGY
4.SERVICE DESK SOLUTIONS MARKET LANDSCAPE
4.1.OVERVIEW
4.2.PEST ANALYSIS
4.2.1North America - Pest Analysis
4.2.2Europe - Pest Analysis
4.2.3Asia-Pacific - Pest Analysis
4.2.4Middle East and Africa - Pest Analysis
4.2.5South and Central America - Pest Analysis
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS
5.SERVICE DESK SOLUTIONS MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6.SERVICE DESK SOLUTIONS MARKET - GLOBAL MARKET ANALYSIS
6.1.SERVICE DESK SOLUTIONS - GLOBAL MARKET OVERVIEW
6.2.SERVICE DESK SOLUTIONS - GLOBAL MARKET AND FORECAST TO 2028
6.3.MARKET POSITIONING/MARKET SHARE
7.SERVICE DESK SOLUTIONS MARKET - REVENUE AND FORECASTS TO 2028 â" TYPES
7.1.OVERVIEW
7.2.TYPES MARKET FORECASTS AND ANALYSIS
7.3.CLOUD BASED
7.3.1.Overview
7.3.2.Cloud based Market Forecast and Analysis
7.4.ON PREMISE
7.4.1.Overview
7.4.2.On Premise Market Forecast and Analysis
8.SERVICE DESK SOLUTIONS MARKET - REVENUE AND FORECASTS TO 2028 â" APPLICATION
8.1.OVERVIEW
8.2.APPLICATION MARKET FORECASTS AND ANALYSIS
8.3.HEALTHCARE
8.3.1.Overview
8.3.2.Healthcare Market Forecast and Analysis
8.4.IT SUPPORT
8.4.1.Overview
8.4.2.IT Support Market Forecast and Analysis
8.5.EDUCATION
8.5.1.Overview
8.5.2.Education Market Forecast and Analysis
9.SERVICE DESK SOLUTIONS MARKET REVENUE AND FORECASTS TO 2028 â" GEOGRAPHICAL ANALYSIS
9.1.NORTH AMERICA
9.1.1North America Service Desk Solutions Market Overview
9.1.2North America Service Desk Solutions Market Forecasts and Analysis
9.1.3North America Service Desk Solutions Market Forecasts and Analysis - By Types
9.1.4North America Service Desk Solutions Market Forecasts and Analysis - By Application
9.1.5North America Service Desk Solutions Market Forecasts and Analysis - By Countries
9.1.5.1United States Service Desk Solutions Market
9.1.5.1.1United States Service Desk Solutions Market by Types
9.1.5.1.2United States Service Desk Solutions Market by Application
9.1.5.2Canada Service Desk Solutions Market
9.1.5.2.1Canada Service Desk Solutions Market by Types
9.1.5.2.2Canada Service Desk Solutions Market by Application
9.1.5.3Mexico Service Desk Solutions Market
9.1.5.3.1Mexico Service Desk Solutions Market by Types
9.1.5.3.2Mexico Service Desk Solutions Market by Application
9.2.EUROPE
9.2.1Europe Service Desk Solutions Market Overview
9.2.2Europe Service Desk Solutions Market Forecasts and Analysis
9.2.3Europe Service Desk Solutions Market Forecasts and Analysis - By Types
9.2.4Europe Service Desk Solutions Market Forecasts and Analysis - By Application
9.2.5Europe Service Desk Solutions Market Forecasts and Analysis - By Countries
9.2.5.1Germany Service Desk Solutions Market
9.2.5.1.1Germany Service Desk Solutions Market by Types
9.2.5.1.2Germany Service Desk Solutions Market by Application
9.2.5.2France Service Desk Solutions Market
9.2.5.2.1France Service Desk Solutions Market by Types
9.2.5.2.2France Service Desk Solutions Market by Application
9.2.5.3Italy Service Desk Solutions Market
9.2.5.3.1Italy Service Desk Solutions Market by Types
9.2.5.3.2Italy Service Desk Solutions Market by Application
9.2.5.4United Kingdom Service Desk Solutions Market
9.2.5.4.1United Kingdom Service Desk Solutions Market by Types
9.2.5.4.2United Kingdom Service Desk Solutions Market by Application
9.2.5.5Russia Service Desk Solutions Market
9.2.5.5.1Russia Service Desk Solutions Market by Types
9.2.5.5.2Russia Service Desk Solutions Market by Application
9.2.5.6Rest of Europe Service Desk Solutions Market
9.2.5.6.1Rest of Europe Service Desk Solutions Market by Types
9.2.5.6.2Rest of Europe Service Desk Solutions Market by Application
9.3.ASIA-PACIFIC
9.3.1Asia-Pacific Service Desk Solutions Market Overview
9.3.2Asia-Pacific Service Desk Solutions Market Forecasts and Analysis
9.3.3Asia-Pacific Service Desk Solutions Market Forecasts and Analysis - By Types
9.3.4Asia-Pacific Service Desk Solutions Market Forecasts and Analysis - By Application
9.3.5Asia-Pacific Service Desk Solutions Market Forecasts and Analysis - By Countries
9.3.5.1Australia Service Desk Solutions Market
9.3.5.1.1Australia Service Desk Solutions Market by Types
9.3.5.1.2Australia Service Desk Solutions Market by Application
9.3.5.2China Service Desk Solutions Market
9.3.5.2.1China Service Desk Solutions Market by Types
9.3.5.2.2China Service Desk Solutions Market by Application
9.3.5.3India Service Desk Solutions Market
9.3.5.3.1India Service Desk Solutions Market by Types
9.3.5.3.2India Service Desk Solutions Market by Application
9.3.5.4Japan Service Desk Solutions Market
9.3.5.4.1Japan Service Desk Solutions Market by Types
9.3.5.4.2Japan Service Desk Solutions Market by Application
9.3.5.5South Korea Service Desk Solutions Market
9.3.5.5.1South Korea Service Desk Solutions Market by Types
9.3.5.5.2South Korea Service Desk Solutions Market by Application
9.3.5.6Rest of Asia-Pacific Service Desk Solutions Market
9.3.5.6.1Rest of Asia-Pacific Service Desk Solutions Market by Types
9.3.5.6.2Rest of Asia-Pacific Service Desk Solutions Market by Application
9.4.MIDDLE EAST AND AFRICA
9.4.1Middle East and Africa Service Desk Solutions Market Overview
9.4.2Middle East and Africa Service Desk Solutions Market Forecasts and Analysis
9.4.3Middle East and Africa Service Desk Solutions Market Forecasts and Analysis - By Types
9.4.4Middle East and Africa Service Desk Solutions Market Forecasts and Analysis - By Application
9.4.5Middle East and Africa Service Desk Solutions Market Forecasts and Analysis - By Countries
9.4.5.1South Africa Service Desk Solutions Market
9.4.5.1.1South Africa Service Desk Solutions Market by Types
9.4.5.1.2South Africa Service Desk Solutions Market by Application
9.4.5.2Saudi Arabia Service Desk Solutions Market
9.4.5.2.1Saudi Arabia Service Desk Solutions Market by Types
9.4.5.2.2Saudi Arabia Service Desk Solutions Market by Application
9.4.5.3U.A.E Service Desk Solutions Market
9.4.5.3.1U.A.E Service Desk Solutions Market by Types
9.4.5.3.2U.A.E Service Desk Solutions Market by Application
9.4.5.4Rest of Middle East and Africa Service Desk Solutions Market
9.4.5.4.1Rest of Middle East and Africa Service Desk Solutions Market by Types
9.4.5.4.2Rest of Middle East and Africa Service Desk Solutions Market by Application
9.5.SOUTH AND CENTRAL AMERICA
9.5.1South and Central America Service Desk Solutions Market Overview
9.5.2South and Central America Service Desk Solutions Market Forecasts and Analysis
9.5.3South and Central America Service Desk Solutions Market Forecasts and Analysis - By Types
9.5.4South and Central America Service Desk Solutions Market Forecasts and Analysis - By Application
9.5.5South and Central America Service Desk Solutions Market Forecasts and Analysis - By Countries
9.5.5.1Brazil Service Desk Solutions Market
9.5.5.1.1Brazil Service Desk Solutions Market by Types
9.5.5.1.2Brazil Service Desk Solutions Market by Application
9.5.5.2Argentina Service Desk Solutions Market
9.5.5.2.1Argentina Service Desk Solutions Market by Types
9.5.5.2.2Argentina Service Desk Solutions Market by Application
9.5.5.3Rest of South and Central America Service Desk Solutions Market
9.5.5.3.1Rest of South and Central America Service Desk Solutions Market by Types
9.5.5.3.2Rest of South and Central America Service Desk Solutions Market by Application
10.INDUSTRY LANDSCAPE
10.1.MERGERS AND ACQUISITIONS
10.2.AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3.NEW PRODUCT LAUNCHES
10.4.EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
11.SERVICE DESK SOLUTIONS MARKET, KEY COMPANY PROFILES
11.1.SAMANAGE
11.1.1.Key Facts
11.1.2.Business Description
11.1.3.Products and Services
11.1.4.Financial Overview
11.1.5.SWOT Analysis
11.1.6.Key Developments
11.2.FRESHSERVICE
11.2.1.Key Facts
11.2.2.Business Description
11.2.3.Products and Services
11.2.4.Financial Overview
11.2.5.SWOT Analysis
11.2.6.Key Developments
11.3.MANAGEENGINE SERVICEDESK
11.3.1.Key Facts
11.3.2.Business Description
11.3.3.Products and Services
11.3.4.Financial Overview
11.3.5.SWOT Analysis
11.3.6.Key Developments
11.4.JIRA SERVICE DESK
11.4.1.Key Facts
11.4.2.Business Description
11.4.3.Products and Services
11.4.4.Financial Overview
11.4.5.SWOT Analysis
11.4.6.Key Developments
11.5.ZENDESK
11.5.1.Key Facts
11.5.2.Business Description
11.5.3.Products and Services
11.5.4.Financial Overview
11.5.5.SWOT Analysis
11.5.6.Key Developments
11.6.TRACK-IT!
11.6.1.Key Facts
11.6.2.Business Description
11.6.3.Products and Services
11.6.4.Financial Overview
11.6.5.SWOT Analysis
11.6.6.Key Developments
11.7.BMC REMEDY 9
11.7.1.Key Facts
11.7.2.Business Description
11.7.3.Products and Services
11.7.4.Financial Overview
11.7.5.SWOT Analysis
11.7.6.Key Developments
11.8.CHERWELL IT SERVICE MANAGEMENT
11.8.1.Key Facts
11.8.2.Business Description
11.8.3.Products and Services
11.8.4.Financial Overview
11.8.5.SWOT Analysis
11.8.6.Key Developments
11.9.AGILOFT
11.9.1.Key Facts
11.9.2.Business Description
11.9.3.Products and Services
11.9.4.Financial Overview
11.9.5.SWOT Analysis
11.9.6.Key Developments
11.10.RE:DESK
11.10.1.Key Facts
11.10.2.Business Description
11.10.3.Products and Services
11.10.4.Financial Overview
11.10.5.SWOT Analysis
11.10.6.Key Developments
12.APPENDIX
12.1.ABOUT THE INSIGHT PARTNERS
12.2.GLOSSARY OF TERMS
1. Samanage
2. Freshservice
3. ManageEngine ServiceDesk
4. JIRA Service Desk
5. Zendesk
6. Track-It!
7. BMC Remedy 9
8. Cherwell IT Service Management
9. Agiloft
10. Re:Desk
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
Get Free Sample For