Social Customer Relationship Management Market Size and Forecasts (2021 - 2031), Global and Regional Share, Trends, and Growth Opportunity Analysis
Social Customer Relationship Management (CRM) advancements have made it faster, more accessible, and have also brought in crucial data on business analytics. Social CRM is being adopted by businesses as an additional channel in their CRM software systems. Social CRM refers to the addition of a social layer to traditional CRM software systems. These solutions provide businesses various benefits, including more transparency, improved exchange of business ideas and information, flexibility, and performance. Companies can use social CRM to develop consumer engagement and boost their brand's visibility among customers.
MARKET DYNAMICS
In today's business environment, social Customer Relationship Management (CRM) solutions are gaining traction. With the advent of social media, businesses are integrating social media into CRM software, paving the door for social CRM to emerge as a new channel. Traditional CRM solutions are combined with social media in social customer relationship management market solutions to improve customer engagement for businesses. The solution offers a social platform for enterprises' growing CRM demands, as well as flexibility in terms of reach, implementation, and administration.
MARKET SCOPE
The "Global Social Customer Relationship Management Market Analysis To 2031" is a specialized and in-depth study of the technology, media, and telecommunication industry with a special focus on the global market trend analysis. The social customer relationship management market report aims to provide an overview of the social customer relationship management market with detailed market segmentation by solution, application, verticals, organization size, and geography. The global social customer relationship management market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading social customer relationship management market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global social customer relationship management market is segmented based on solution, application, verticals, organization size. Based on solution, the social customer relationship management market is segmented into social monitoring, social mapping, social middleware, social management, social measurement. Based on application, the social customer relationship management market is segmented into marketing, sales, customer support and service, others. Based on verticals, the social customer relationship management market is segmented into BFSI, consumer goods and retail, energy and power, healthcare, oil and gas, telecom and IT, automotive, government, transportation and logistics, others. Based on organization size, the social customer relationship management market is segmented into small and medium enterprises, large enterprises.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global social customer relationship management market based on various segments. It also provides market size and forecast estimates from the year 2017 to 2031 with respect to five major regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The social customer relationship management market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the social customer relationship management market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely, North America, Europe, APAC, MEA, and South& Central America after evaluating political, economic, social and technological factors affecting the social customer relationship management market in these regions.
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- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global social customer relationship management market based on various segments. It also provides market size and forecast estimates from the year 2017 to 2031 with respect to five major regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The social customer relationship management market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the social customer relationship management market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely, North America, Europe, APAC, MEA, and South& Central America after evaluating political, economic, social and technological factors affecting the social customer relationship management market in these regions.
MARKET PLAYERS
The reports cover key developments in the social customer relationship management market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market players from social customer relationship management market are anticipated to lucrative growth opportunities in the future with the rising demand for filter products in the global market. Below mentioned is the list of few companies engaged in the underwriting and rating software market.
The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the underwriting and rating software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.
- Attensity Group
- Jive Software
- Lithium Technologies
- Microsoft Corporation
- Oracle
- Pegasystems
- Questback
- Salesforce.com
- SAP SE
- SugarCRM
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Social Customer Relationship Management Market - By Solution
1.3.2 Social Customer Relationship Management Market - By Application
1.3.3 Social Customer Relationship Management Market - By Verticals
1.3.4 Social Customer Relationship Management Market - By Organization Size
1.3.5 Social Customer Relationship Management Market - By Region
1.3.5.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - GLOBAL MARKET ANALYSIS
6.1. SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT - GLOBAL MARKET OVERVIEW
6.2. SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - SOLUTION
7.1. OVERVIEW
7.2. SOLUTION MARKET FORECASTS AND ANALYSIS
7.3. SOCIAL MONITORING
7.3.1. Overview
7.3.2. Social Monitoring Market Forecast and Analysis
7.4. SOCIAL MAPPING
7.4.1. Overview
7.4.2. Social Mapping Market Forecast and Analysis
7.5. SOCIAL MIDDLEWARE
7.5.1. Overview
7.5.2. Social Middleware Market Forecast and Analysis
7.6. SOCIAL MANAGEMENT
7.6.1. Overview
7.6.2. Social Management Market Forecast and Analysis
7.7. SOCIAL MEASUREMENT
7.7.1. Overview
7.7.2. Social Measurement Market Forecast and Analysis
8. SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - APPLICATION
8.1. OVERVIEW
8.2. APPLICATION MARKET FORECASTS AND ANALYSIS
8.3. MARKETING
8.3.1. Overview
8.3.2. Marketing Market Forecast and Analysis
8.4. SALES
8.4.1. Overview
8.4.2. Sales Market Forecast and Analysis
8.5. CUSTOMER SUPPORT AND SERVICE
8.5.1. Overview
8.5.2. Customer Support and Service Market Forecast and Analysis
8.6. OTHERS
8.6.1. Overview
8.6.2. Others Market Forecast and Analysis
9. SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - VERTICALS
9.1. OVERVIEW
9.2. VERTICALS MARKET FORECASTS AND ANALYSIS
9.3. BFSI
9.3.1. Overview
9.3.2. BFSI Market Forecast and Analysis
9.4. CONSUMER GOODS AND RETAIL
9.4.1. Overview
9.4.2. Consumer Goods and Retail Market Forecast and Analysis
9.5. ENERGY AND POWER
9.5.1. Overview
9.5.2. Energy and Power Market Forecast and Analysis
9.6. HEALTHCARE
9.6.1. Overview
9.6.2. Healthcare Market Forecast and Analysis
9.7. OIL AND GAS
9.7.1. Overview
9.7.2. Oil and Gas Market Forecast and Analysis
9.8. TELECOM AND IT
9.8.1. Overview
9.8.2. Telecom and IT Market Forecast and Analysis
9.9. AUTOMOTIVE
9.9.1. Overview
9.9.2. Automotive Market Forecast and Analysis
9.10. GOVERNMENT
9.10.1. Overview
9.10.2. Government Market Forecast and Analysis
9.11. TRANSPORTATION AND LOGISTICS
9.11.1. Overview
9.11.2. Transportation and Logistics Market Forecast and Analysis
9.12. OTHERS
9.12.1. Overview
9.12.2. Others Market Forecast and Analysis
10. SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - ORGANIZATION SIZE
10.1. OVERVIEW
10.2. ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
10.3. SMALL AND MEDIUM ENTERPRISES
10.3.1. Overview
10.3.2. Small and Medium Enterprises Market Forecast and Analysis
10.4. LARGE ENTERPRISES
10.4.1. Overview
10.4.2. Large Enterprises Market Forecast and Analysis
11. SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Social Customer Relationship Management Market Overview
11.1.2 North America Social Customer Relationship Management Market Forecasts and Analysis
11.1.3 North America Social Customer Relationship Management Market Forecasts and Analysis - By Solution
11.1.4 North America Social Customer Relationship Management Market Forecasts and Analysis - By Application
11.1.5 North America Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
11.1.6 North America Social Customer Relationship Management Market Forecasts and Analysis - By Organization Size
11.1.7 North America Social Customer Relationship Management Market Forecasts and Analysis - By Countries
11.1.7.1 United States Social Customer Relationship Management Market
11.1.7.1.1 United States Social Customer Relationship Management Market by Solution
11.1.7.1.2 United States Social Customer Relationship Management Market by Application
11.1.7.1.3 United States Social Customer Relationship Management Market by Verticals
11.1.7.1.4 United States Social Customer Relationship Management Market by Organization Size
11.1.7.2 Canada Social Customer Relationship Management Market
11.1.7.2.1 Canada Social Customer Relationship Management Market by Solution
11.1.7.2.2 Canada Social Customer Relationship Management Market by Application
11.1.7.2.3 Canada Social Customer Relationship Management Market by Verticals
11.1.7.2.4 Canada Social Customer Relationship Management Market by Organization Size
11.1.7.3 Mexico Social Customer Relationship Management Market
11.1.7.3.1 Mexico Social Customer Relationship Management Market by Solution
11.1.7.3.2 Mexico Social Customer Relationship Management Market by Application
11.1.7.3.3 Mexico Social Customer Relationship Management Market by Verticals
11.1.7.3.4 Mexico Social Customer Relationship Management Market by Organization Size
11.2. EUROPE
11.2.1 Europe Social Customer Relationship Management Market Overview
11.2.2 Europe Social Customer Relationship Management Market Forecasts and Analysis
11.2.3 Europe Social Customer Relationship Management Market Forecasts and Analysis - By Solution
11.2.4 Europe Social Customer Relationship Management Market Forecasts and Analysis - By Application
11.2.5 Europe Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
11.2.6 Europe Social Customer Relationship Management Market Forecasts and Analysis - By Organization Size
11.2.7 Europe Social Customer Relationship Management Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Social Customer Relationship Management Market
11.2.7.1.1 Germany Social Customer Relationship Management Market by Solution
11.2.7.1.2 Germany Social Customer Relationship Management Market by Application
11.2.7.1.3 Germany Social Customer Relationship Management Market by Verticals
11.2.7.1.4 Germany Social Customer Relationship Management Market by Organization Size
11.2.7.2 France Social Customer Relationship Management Market
11.2.7.2.1 France Social Customer Relationship Management Market by Solution
11.2.7.2.2 France Social Customer Relationship Management Market by Application
11.2.7.2.3 France Social Customer Relationship Management Market by Verticals
11.2.7.2.4 France Social Customer Relationship Management Market by Organization Size
11.2.7.3 Italy Social Customer Relationship Management Market
11.2.7.3.1 Italy Social Customer Relationship Management Market by Solution
11.2.7.3.2 Italy Social Customer Relationship Management Market by Application
11.2.7.3.3 Italy Social Customer Relationship Management Market by Verticals
11.2.7.3.4 Italy Social Customer Relationship Management Market by Organization Size
11.2.7.4 United Kingdom Social Customer Relationship Management Market
11.2.7.4.1 United Kingdom Social Customer Relationship Management Market by Solution
11.2.7.4.2 United Kingdom Social Customer Relationship Management Market by Application
11.2.7.4.3 United Kingdom Social Customer Relationship Management Market by Verticals
11.2.7.4.4 United Kingdom Social Customer Relationship Management Market by Organization Size
11.2.7.5 Russia Social Customer Relationship Management Market
11.2.7.5.1 Russia Social Customer Relationship Management Market by Solution
11.2.7.5.2 Russia Social Customer Relationship Management Market by Application
11.2.7.5.3 Russia Social Customer Relationship Management Market by Verticals
11.2.7.5.4 Russia Social Customer Relationship Management Market by Organization Size
11.2.7.6 Rest of Europe Social Customer Relationship Management Market
11.2.7.6.1 Rest of Europe Social Customer Relationship Management Market by Solution
11.2.7.6.2 Rest of Europe Social Customer Relationship Management Market by Application
11.2.7.6.3 Rest of Europe Social Customer Relationship Management Market by Verticals
11.2.7.6.4 Rest of Europe Social Customer Relationship Management Market by Organization Size
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Social Customer Relationship Management Market Overview
11.3.2 Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis
11.3.3 Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Solution
11.3.4 Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Application
11.3.5 Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
11.3.6 Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Organization Size
11.3.7 Asia-Pacific Social Customer Relationship Management Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Social Customer Relationship Management Market
11.3.7.1.1 Australia Social Customer Relationship Management Market by Solution
11.3.7.1.2 Australia Social Customer Relationship Management Market by Application
11.3.7.1.3 Australia Social Customer Relationship Management Market by Verticals
11.3.7.1.4 Australia Social Customer Relationship Management Market by Organization Size
11.3.7.2 China Social Customer Relationship Management Market
11.3.7.2.1 China Social Customer Relationship Management Market by Solution
11.3.7.2.2 China Social Customer Relationship Management Market by Application
11.3.7.2.3 China Social Customer Relationship Management Market by Verticals
11.3.7.2.4 China Social Customer Relationship Management Market by Organization Size
11.3.7.3 India Social Customer Relationship Management Market
11.3.7.3.1 India Social Customer Relationship Management Market by Solution
11.3.7.3.2 India Social Customer Relationship Management Market by Application
11.3.7.3.3 India Social Customer Relationship Management Market by Verticals
11.3.7.3.4 India Social Customer Relationship Management Market by Organization Size
11.3.7.4 Japan Social Customer Relationship Management Market
11.3.7.4.1 Japan Social Customer Relationship Management Market by Solution
11.3.7.4.2 Japan Social Customer Relationship Management Market by Application
11.3.7.4.3 Japan Social Customer Relationship Management Market by Verticals
11.3.7.4.4 Japan Social Customer Relationship Management Market by Organization Size
11.3.7.5 South Korea Social Customer Relationship Management Market
11.3.7.5.1 South Korea Social Customer Relationship Management Market by Solution
11.3.7.5.2 South Korea Social Customer Relationship Management Market by Application
11.3.7.5.3 South Korea Social Customer Relationship Management Market by Verticals
11.3.7.5.4 South Korea Social Customer Relationship Management Market by Organization Size
11.3.7.6 Rest of Asia-Pacific Social Customer Relationship Management Market
11.3.7.6.1 Rest of Asia-Pacific Social Customer Relationship Management Market by Solution
11.3.7.6.2 Rest of Asia-Pacific Social Customer Relationship Management Market by Application
11.3.7.6.3 Rest of Asia-Pacific Social Customer Relationship Management Market by Verticals
11.3.7.6.4 Rest of Asia-Pacific Social Customer Relationship Management Market by Organization Size
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Social Customer Relationship Management Market Overview
11.4.2 Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis
11.4.3 Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Solution
11.4.4 Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Application
11.4.5 Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
11.4.6 Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Organization Size
11.4.7 Middle East and Africa Social Customer Relationship Management Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Social Customer Relationship Management Market
11.4.7.1.1 South Africa Social Customer Relationship Management Market by Solution
11.4.7.1.2 South Africa Social Customer Relationship Management Market by Application
11.4.7.1.3 South Africa Social Customer Relationship Management Market by Verticals
11.4.7.1.4 South Africa Social Customer Relationship Management Market by Organization Size
11.4.7.2 Saudi Arabia Social Customer Relationship Management Market
11.4.7.2.1 Saudi Arabia Social Customer Relationship Management Market by Solution
11.4.7.2.2 Saudi Arabia Social Customer Relationship Management Market by Application
11.4.7.2.3 Saudi Arabia Social Customer Relationship Management Market by Verticals
11.4.7.2.4 Saudi Arabia Social Customer Relationship Management Market by Organization Size
11.4.7.3 U.A.E Social Customer Relationship Management Market
11.4.7.3.1 U.A.E Social Customer Relationship Management Market by Solution
11.4.7.3.2 U.A.E Social Customer Relationship Management Market by Application
11.4.7.3.3 U.A.E Social Customer Relationship Management Market by Verticals
11.4.7.3.4 U.A.E Social Customer Relationship Management Market by Organization Size
11.4.7.4 Rest of Middle East and Africa Social Customer Relationship Management Market
11.4.7.4.1 Rest of Middle East and Africa Social Customer Relationship Management Market by Solution
11.4.7.4.2 Rest of Middle East and Africa Social Customer Relationship Management Market by Application
11.4.7.4.3 Rest of Middle East and Africa Social Customer Relationship Management Market by Verticals
11.4.7.4.4 Rest of Middle East and Africa Social Customer Relationship Management Market by Organization Size
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Social Customer Relationship Management Market Overview
11.5.2 South and Central America Social Customer Relationship Management Market Forecasts and Analysis
11.5.3 South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Solution
11.5.4 South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Application
11.5.5 South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Verticals
11.5.6 South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Organization Size
11.5.7 South and Central America Social Customer Relationship Management Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Social Customer Relationship Management Market
11.5.7.1.1 Brazil Social Customer Relationship Management Market by Solution
11.5.7.1.2 Brazil Social Customer Relationship Management Market by Application
11.5.7.1.3 Brazil Social Customer Relationship Management Market by Verticals
11.5.7.1.4 Brazil Social Customer Relationship Management Market by Organization Size
11.5.7.2 Argentina Social Customer Relationship Management Market
11.5.7.2.1 Argentina Social Customer Relationship Management Market by Solution
11.5.7.2.2 Argentina Social Customer Relationship Management Market by Application
11.5.7.2.3 Argentina Social Customer Relationship Management Market by Verticals
11.5.7.2.4 Argentina Social Customer Relationship Management Market by Organization Size
11.5.7.3 Rest of South and Central America Social Customer Relationship Management Market
11.5.7.3.1 Rest of South and Central America Social Customer Relationship Management Market by Solution
11.5.7.3.2 Rest of South and Central America Social Customer Relationship Management Market by Application
11.5.7.3.3 Rest of South and Central America Social Customer Relationship Management Market by Verticals
11.5.7.3.4 Rest of South and Central America Social Customer Relationship Management Market by Organization Size
12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
13. SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, KEY COMPANY PROFILES
13.1. ATTENSITY GROUP
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. JIVE SOFTWARE
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. LITHIUM TECHNOLOGIES
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. MICROSOFT CORPORATION
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. ORACLE
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. PEGASYSTEMS
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. QUESTBACK
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. SALESFORCE.COM
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. SAP SE
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. SUGARCRM
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments
14. APPENDIX
14.1. ABOUT THE INSIGHT PARTNERS
14.2. GLOSSARY OF TERMS
1.Attensity Group
2.Jive Software
3.Lithium Technologies
4.Microsoft Corporation
5.Oracle
6.Pegasystems
7.Questback
8.Salesforce.com
9.SAP SE
10.SugarCRM
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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