Telemarketing Software Market SWOT Analysis by 2031
Telemarketing software automates customer outreach tasks for sales and marketing call centers. Telemarketing software is predominantly used to find prospective customers through telephone calls where they are requested to buy products or services. Businesses across the globe are exploring opportunities to reach out to a larger consumer base. So, telemarketing is increasingly emerging as one of the leading, most effective, and economical marketing strategies.
MARKET DYNAMICS
Increasing use of telemarketing software to enhance customer relationship management (CRM) is driving the growth of the telemarketing software market. However, the telemarketing has the potential to replace a sales team, which could lead to negative feelings among employees may restrain the growth of the telemarketing software market. Furthermore, the number of massive data centers and call centers across the world is gradually increasing, which could create an immediate rapport with customers is anticipated to create a market opportunity for the telemarketing software market during the forecast period.
MARKET SCOPE
The "Global Telemarketing Software Market Analysis To 2031" is a specialized and in-depth study of the technology, media and telecommunications industry with a special focus on the global market trend analysis. The telemarketing software market report aims to provide an overview of the telemarketing software market with detailed market segmentation by product type, deployment type, organization size, end user, and geography. The global telemarketing software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading telemarketing software market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global telemarketing software market is segmented on the basis of product type, deployment type, organization size, and end user. Based on product type, the telemarketing software market is segmented into: inbound and outbound. On the basis of deployment type, the telemarketing software market is segmented into: cloud and on-premise. Based on organization size, the telemarketing software market is segmented into: SMEs and large enterprises. On the basis of end user, the telemarketing software market is segmented into: BFSI, IT and telecommunication, healthcare, government, travel and transportation, and others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global telemarketing software market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The telemarketing software market by each region is later sub-segmented by respective countries and segments. The telemarketing software market report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the telemarketing software market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i. e. , drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis highlighting factors affecting the telemarketing software market in these regions.
IMPACT OF COVID-19 ON TELEMARKETING SOFTWARE MARKET
The impact of the COVID-19 pandemic on the market is covered throughout the report. The pandemic had a positive impact on the telemarketing software market. Many companies now operate their businesses on online platforms due to the lockdown conditions; more industries are adopting telemarketing software. Demand for telemarketing software is increasing during COVID-19 and is also set to increase during the forecast period.
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The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global telemarketing software market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The telemarketing software market by each region is later sub-segmented by respective countries and segments. The telemarketing software market report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the telemarketing software market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i. e. , drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis highlighting factors affecting the telemarketing software market in these regions.
IMPACT OF COVID-19 ON TELEMARKETING SOFTWARE MARKET
The impact of the COVID-19 pandemic on the market is covered throughout the report. The pandemic had a positive impact on the telemarketing software market. Many companies now operate their businesses on online platforms due to the lockdown conditions; more industries are adopting telemarketing software. Demand for telemarketing software is increasing during COVID-19 and is also set to increase during the forecast period.
MARKET PLAYERS
The reports cover key developments in the telemarketing software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market players from telemarketing software market are anticipated to lucrative growth opportunities in the future with the rising demand for filter products in the global market. Below mentioned is the list of few companies engaged in the telemarketing software market.
The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the telemarketing software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.
- Alorica Inc.
- Arvato AG
- Atento S. A.
- Bitrix24
- Cohesive Technologies
- Concentrix Corporation
- Convergys Corporation
- Five9, Inc.
- IPscape Pty Ltd.
- KavKom
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
1. INTRODUCTION
1. 1. SCOPE OF THE STUDY
1. 2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1. 3. MARKET SEGMENTATION
1. 3. 1 Telemarketing Software Market - By Product Type
1. 3. 2 Telemarketing Software Market - By Deployment Type
1. 3. 3 Telemarketing Software Market - By Organization Size
1. 3. 4 Telemarketing Software Market - By End User
1. 3. 5 Telemarketing Software Market - By Region
1. 3. 5. 1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. TELEMARKETING SOFTWARE MARKET LANDSCAPE
4. 1. OVERVIEW
4. 2. PEST ANALYSIS
4. 2. 1 North America - Pest Analysis
4. 2. 2 Europe - Pest Analysis
4. 2. 3 Asia-Pacific - Pest Analysis
4. 2. 4 Middle East and Africa - Pest Analysis
4. 2. 5 South and Central America - Pest Analysis
4. 3. ECOSYSTEM ANALYSIS
4. 4. EXPERT OPINIONS
5. TELEMARKETING SOFTWARE MARKET - KEY MARKET DYNAMICS
5. 1. KEY MARKET DRIVERS
5. 2. KEY MARKET RESTRAINTS
5. 3. KEY MARKET OPPORTUNITIES
5. 4. FUTURE TRENDS
5. 5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. TELEMARKETING SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6. 1. TELE - GLOBAL MARKET OVERVIEW
6. 2. TELE - GLOBAL MARKET AND FORECAST TO 2028
6. 3. MARKET POSITIONING
7. TELEMARKETING SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - PRODUCT TYPE
7. 1. OVERVIEW
7. 2. PRODUCT TYPE MARKET FORECASTS AND ANALYSIS
7. 3. INBOUND
7. 3. 1. Overview
7. 3. 2. Inbound Market Forecast and Analysis
7. 4. OUTBOUND
7. 4. 1. Overview
7. 4. 2. Outbound Market Forecast and Analysis
8. TELEMARKETING SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT TYPE
8. 1. OVERVIEW
8. 2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
8. 3. CLOUD
8. 3. 1. Overview
8. 3. 2. Cloud Market Forecast and Analysis
8. 4. ON-PREMISE
8. 4. 1. Overview
8. 4. 2. On-premise Market Forecast and Analysis
9. TELEMARKETING SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - ORGANIZATION SIZE
9. 1. OVERVIEW
9. 2. ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
9. 3. SMES
9. 3. 1. Overview
9. 3. 2. SMEs Market Forecast and Analysis
9. 4. LARGE ENTERPRISES
9. 4. 1. Overview
9. 4. 2. Large Enterprises Market Forecast and Analysis
10. TELEMARKETING SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 - END USER
10. 1. OVERVIEW
10. 2. END USER MARKET FORECASTS AND ANALYSIS
10. 3. BFSI
10. 3. 1. Overview
10. 3. 2. BFSI Market Forecast and Analysis
10. 4. IT AND TELECOMMUNICATION
10. 4. 1. Overview
10. 4. 2. IT and Telecommunication Market Forecast and Analysis
10. 5. HEALTHCARE
10. 5. 1. Overview
10. 5. 2. Healthcare Market Forecast and Analysis
10. 6. GOVERNMENT
10. 6. 1. Overview
10. 6. 2. Government Market Forecast and Analysis
10. 7. TRAVEL AND TRANSPORTATION
10. 7. 1. Overview
10. 7. 2. Travel and Transportation Market Forecast and Analysis
10. 8. OTHERS
10. 8. 1. Overview
10. 8. 2. Others Market Forecast and Analysis
11. TELEMARKETING SOFTWARE MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
11. 1. NORTH AMERICA
11. 1. 1 North America Telemarketing Software Market Overview
11. 1. 2 North America Telemarketing Software Market Forecasts and Analysis
11. 1. 3 North America Telemarketing Software Market Forecasts and Analysis - By Product Type
11. 1. 4 North America Telemarketing Software Market Forecasts and Analysis - By Deployment Type
11. 1. 5 North America Telemarketing Software Market Forecasts and Analysis - By Organization Size
11. 1. 6 North America Telemarketing Software Market Forecasts and Analysis - By End User
11. 1. 7 North America Telemarketing Software Market Forecasts and Analysis - By Countries
11. 1. 7. 1 United States Telemarketing Software Market
11. 1. 7. 1. 1 United States Telemarketing Software Market by Product Type
11. 1. 7. 1. 2 United States Telemarketing Software Market by Deployment Type
11. 1. 7. 1. 3 United States Telemarketing Software Market by Organization Size
11. 1. 7. 1. 4 United States Telemarketing Software Market by End User
11. 1. 7. 2 Canada Telemarketing Software Market
11. 1. 7. 2. 1 Canada Telemarketing Software Market by Product Type
11. 1. 7. 2. 2 Canada Telemarketing Software Market by Deployment Type
11. 1. 7. 2. 3 Canada Telemarketing Software Market by Organization Size
11. 1. 7. 2. 4 Canada Telemarketing Software Market by End User
11. 1. 7. 3 Mexico Telemarketing Software Market
11. 1. 7. 3. 1 Mexico Telemarketing Software Market by Product Type
11. 1. 7. 3. 2 Mexico Telemarketing Software Market by Deployment Type
11. 1. 7. 3. 3 Mexico Telemarketing Software Market by Organization Size
11. 1. 7. 3. 4 Mexico Telemarketing Software Market by End User
11. 2. EUROPE
11. 2. 1 Europe Telemarketing Software Market Overview
11. 2. 2 Europe Telemarketing Software Market Forecasts and Analysis
11. 2. 3 Europe Telemarketing Software Market Forecasts and Analysis - By Product Type
11. 2. 4 Europe Telemarketing Software Market Forecasts and Analysis - By Deployment Type
11. 2. 5 Europe Telemarketing Software Market Forecasts and Analysis - By Organization Size
11. 2. 6 Europe Telemarketing Software Market Forecasts and Analysis - By End User
11. 2. 7 Europe Telemarketing Software Market Forecasts and Analysis - By Countries
11. 2. 7. 1 Germany Telemarketing Software Market
11. 2. 7. 1. 1 Germany Telemarketing Software Market by Product Type
11. 2. 7. 1. 2 Germany Telemarketing Software Market by Deployment Type
11. 2. 7. 1. 3 Germany Telemarketing Software Market by Organization Size
11. 2. 7. 1. 4 Germany Telemarketing Software Market by End User
11. 2. 7. 2 France Telemarketing Software Market
11. 2. 7. 2. 1 France Telemarketing Software Market by Product Type
11. 2. 7. 2. 2 France Telemarketing Software Market by Deployment Type
11. 2. 7. 2. 3 France Telemarketing Software Market by Organization Size
11. 2. 7. 2. 4 France Telemarketing Software Market by End User
11. 2. 7. 3 Italy Telemarketing Software Market
11. 2. 7. 3. 1 Italy Telemarketing Software Market by Product Type
11. 2. 7. 3. 2 Italy Telemarketing Software Market by Deployment Type
11. 2. 7. 3. 3 Italy Telemarketing Software Market by Organization Size
11. 2. 7. 3. 4 Italy Telemarketing Software Market by End User
11. 2. 7. 4 United Kingdom Telemarketing Software Market
11. 2. 7. 4. 1 United Kingdom Telemarketing Software Market by Product Type
11. 2. 7. 4. 2 United Kingdom Telemarketing Software Market by Deployment Type
11. 2. 7. 4. 3 United Kingdom Telemarketing Software Market by Organization Size
11. 2. 7. 4. 4 United Kingdom Telemarketing Software Market by End User
11. 2. 7. 5 Russia Telemarketing Software Market
11. 2. 7. 5. 1 Russia Telemarketing Software Market by Product Type
11. 2. 7. 5. 2 Russia Telemarketing Software Market by Deployment Type
11. 2. 7. 5. 3 Russia Telemarketing Software Market by Organization Size
11. 2. 7. 5. 4 Russia Telemarketing Software Market by End User
11. 2. 7. 6 Rest of Europe Telemarketing Software Market
11. 2. 7. 6. 1 Rest of Europe Telemarketing Software Market by Product Type
11. 2. 7. 6. 2 Rest of Europe Telemarketing Software Market by Deployment Type
11. 2. 7. 6. 3 Rest of Europe Telemarketing Software Market by Organization Size
11. 2. 7. 6. 4 Rest of Europe Telemarketing Software Market by End User
11. 3. ASIA-PACIFIC
11. 3. 1 Asia-Pacific Telemarketing Software Market Overview
11. 3. 2 Asia-Pacific Telemarketing Software Market Forecasts and Analysis
11. 3. 3 Asia-Pacific Telemarketing Software Market Forecasts and Analysis - By Product Type
11. 3. 4 Asia-Pacific Telemarketing Software Market Forecasts and Analysis - By Deployment Type
11. 3. 5 Asia-Pacific Telemarketing Software Market Forecasts and Analysis - By Organization Size
11. 3. 6 Asia-Pacific Telemarketing Software Market Forecasts and Analysis - By End User
11. 3. 7 Asia-Pacific Telemarketing Software Market Forecasts and Analysis - By Countries
11. 3. 7. 1 Australia Telemarketing Software Market
11. 3. 7. 1. 1 Australia Telemarketing Software Market by Product Type
11. 3. 7. 1. 2 Australia Telemarketing Software Market by Deployment Type
11. 3. 7. 1. 3 Australia Telemarketing Software Market by Organization Size
11. 3. 7. 1. 4 Australia Telemarketing Software Market by End User
11. 3. 7. 2 China Telemarketing Software Market
11. 3. 7. 2. 1 China Telemarketing Software Market by Product Type
11. 3. 7. 2. 2 China Telemarketing Software Market by Deployment Type
11. 3. 7. 2. 3 China Telemarketing Software Market by Organization Size
11. 3. 7. 2. 4 China Telemarketing Software Market by End User
11. 3. 7. 3 India Telemarketing Software Market
11. 3. 7. 3. 1 India Telemarketing Software Market by Product Type
11. 3. 7. 3. 2 India Telemarketing Software Market by Deployment Type
11. 3. 7. 3. 3 India Telemarketing Software Market by Organization Size
11. 3. 7. 3. 4 India Telemarketing Software Market by End User
11. 3. 7. 4 Japan Telemarketing Software Market
11. 3. 7. 4. 1 Japan Telemarketing Software Market by Product Type
11. 3. 7. 4. 2 Japan Telemarketing Software Market by Deployment Type
11. 3. 7. 4. 3 Japan Telemarketing Software Market by Organization Size
11. 3. 7. 4. 4 Japan Telemarketing Software Market by End User
11. 3. 7. 5 South Korea Telemarketing Software Market
11. 3. 7. 5. 1 South Korea Telemarketing Software Market by Product Type
11. 3. 7. 5. 2 South Korea Telemarketing Software Market by Deployment Type
11. 3. 7. 5. 3 South Korea Telemarketing Software Market by Organization Size
11. 3. 7. 5. 4 South Korea Telemarketing Software Market by End User
11. 3. 7. 6 Rest of Asia-Pacific Telemarketing Software Market
11. 3. 7. 6. 1 Rest of Asia-Pacific Telemarketing Software Market by Product Type
11. 3. 7. 6. 2 Rest of Asia-Pacific Telemarketing Software Market by Deployment Type
11. 3. 7. 6. 3 Rest of Asia-Pacific Telemarketing Software Market by Organization Size
11. 3. 7. 6. 4 Rest of Asia-Pacific Telemarketing Software Market by End User
11. 4. MIDDLE EAST AND AFRICA
11. 4. 1 Middle East and Africa Telemarketing Software Market Overview
11. 4. 2 Middle East and Africa Telemarketing Software Market Forecasts and Analysis
11. 4. 3 Middle East and Africa Telemarketing Software Market Forecasts and Analysis - By Product Type
11. 4. 4 Middle East and Africa Telemarketing Software Market Forecasts and Analysis - By Deployment Type
11. 4. 5 Middle East and Africa Telemarketing Software Market Forecasts and Analysis - By Organization Size
11. 4. 6 Middle East and Africa Telemarketing Software Market Forecasts and Analysis - By End User
11. 4. 7 Middle East and Africa Telemarketing Software Market Forecasts and Analysis - By Countries
11. 4. 7. 1 South Africa Telemarketing Software Market
11. 4. 7. 1. 1 South Africa Telemarketing Software Market by Product Type
11. 4. 7. 1. 2 South Africa Telemarketing Software Market by Deployment Type
11. 4. 7. 1. 3 South Africa Telemarketing Software Market by Organization Size
11. 4. 7. 1. 4 South Africa Telemarketing Software Market by End User
11. 4. 7. 2 Saudi Arabia Telemarketing Software Market
11. 4. 7. 2. 1 Saudi Arabia Telemarketing Software Market by Product Type
11. 4. 7. 2. 2 Saudi Arabia Telemarketing Software Market by Deployment Type
11. 4. 7. 2. 3 Saudi Arabia Telemarketing Software Market by Organization Size
11. 4. 7. 2. 4 Saudi Arabia Telemarketing Software Market by End User
11. 4. 7. 3 U. A. E Telemarketing Software Market
11. 4. 7. 3. 1 U. A. E Telemarketing Software Market by Product Type
11. 4. 7. 3. 2 U. A. E Telemarketing Software Market by Deployment Type
11. 4. 7. 3. 3 U. A. E Telemarketing Software Market by Organization Size
11. 4. 7. 3. 4 U. A. E Telemarketing Software Market by End User
11. 4. 7. 4 Rest of Middle East and Africa Telemarketing Software Market
11. 4. 7. 4. 1 Rest of Middle East and Africa Telemarketing Software Market by Product Type
11. 4. 7. 4. 2 Rest of Middle East and Africa Telemarketing Software Market by Deployment Type
11. 4. 7. 4. 3 Rest of Middle East and Africa Telemarketing Software Market by Organization Size
11. 4. 7. 4. 4 Rest of Middle East and Africa Telemarketing Software Market by End User
11. 5. SOUTH AND CENTRAL AMERICA
11. 5. 1 South and Central America Telemarketing Software Market Overview
11. 5. 2 South and Central America Telemarketing Software Market Forecasts and Analysis
11. 5. 3 South and Central America Telemarketing Software Market Forecasts and Analysis - By Product Type
11. 5. 4 South and Central America Telemarketing Software Market Forecasts and Analysis - By Deployment Type
11. 5. 5 South and Central America Telemarketing Software Market Forecasts and Analysis - By Organization Size
11. 5. 6 South and Central America Telemarketing Software Market Forecasts and Analysis - By End User
11. 5. 7 South and Central America Telemarketing Software Market Forecasts and Analysis - By Countries
11. 5. 7. 1 Brazil Telemarketing Software Market
11. 5. 7. 1. 1 Brazil Telemarketing Software Market by Product Type
11. 5. 7. 1. 2 Brazil Telemarketing Software Market by Deployment Type
11. 5. 7. 1. 3 Brazil Telemarketing Software Market by Organization Size
11. 5. 7. 1. 4 Brazil Telemarketing Software Market by End User
11. 5. 7. 2 Argentina Telemarketing Software Market
11. 5. 7. 2. 1 Argentina Telemarketing Software Market by Product Type
11. 5. 7. 2. 2 Argentina Telemarketing Software Market by Deployment Type
11. 5. 7. 2. 3 Argentina Telemarketing Software Market by Organization Size
11. 5. 7. 2. 4 Argentina Telemarketing Software Market by End User
11. 5. 7. 3 Rest of South and Central America Telemarketing Software Market
11. 5. 7. 3. 1 Rest of South and Central America Telemarketing Software Market by Product Type
11. 5. 7. 3. 2 Rest of South and Central America Telemarketing Software Market by Deployment Type
11. 5. 7. 3. 3 Rest of South and Central America Telemarketing Software Market by Organization Size
11. 5. 7. 3. 4 Rest of South and Central America Telemarketing Software Market by End User
12. INDUSTRY LANDSCAPE
12. 1. MERGERS AND ACQUISITIONS
12. 2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12. 3. NEW PRODUCT LAUNCHES
12. 4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
13. TELEMARKETING SOFTWARE MARKET, KEY COMPANY PROFILES
13. 1. ALORICA INC.
13. 1. 1. Key Facts
13. 1. 2. Business Description
13. 1. 3. Products and Services
13. 1. 4. Financial Overview
13. 1. 5. SWOT Analysis
13. 1. 6. Key Developments
13. 2. ARVATO AG
13. 2. 1. Key Facts
13. 2. 2. Business Description
13. 2. 3. Products and Services
13. 2. 4. Financial Overview
13. 2. 5. SWOT Analysis
13. 2. 6. Key Developments
13. 3. ATENTO S. A.
13. 3. 1. Key Facts
13. 3. 2. Business Description
13. 3. 3. Products and Services
13. 3. 4. Financial Overview
13. 3. 5. SWOT Analysis
13. 3. 6. Key Developments
13. 4. BITRIX24
13. 4. 1. Key Facts
13. 4. 2. Business Description
13. 4. 3. Products and Services
13. 4. 4. Financial Overview
13. 4. 5. SWOT Analysis
13. 4. 6. Key Developments
13. 5. COHESIVE TECHNOLOGIES
13. 5. 1. Key Facts
13. 5. 2. Business Description
13. 5. 3. Products and Services
13. 5. 4. Financial Overview
13. 5. 5. SWOT Analysis
13. 5. 6. Key Developments
13. 6. CONCENTRIX CORPORATION
13. 6. 1. Key Facts
13. 6. 2. Business Description
13. 6. 3. Products and Services
13. 6. 4. Financial Overview
13. 6. 5. SWOT Analysis
13. 6. 6. Key Developments
13. 7. CONVERGYS CORPORATION
13. 7. 1. Key Facts
13. 7. 2. Business Description
13. 7. 3. Products and Services
13. 7. 4. Financial Overview
13. 7. 5. SWOT Analysis
13. 7. 6. Key Developments
13. 8. FIVE9, INC.
13. 8. 1. Key Facts
13. 8. 2. Business Description
13. 8. 3. Products and Services
13. 8. 4. Financial Overview
13. 8. 5. SWOT Analysis
13. 8. 6. Key Developments
13. 9. IPSCAPE PTY LTD.
13. 9. 1. Key Facts
13. 9. 2. Business Description
13. 9. 3. Products and Services
13. 9. 4. Financial Overview
13. 9. 5. SWOT Analysis
13. 9. 6. Key Developments
13. 10. KAVKOM
13. 10. 1. Key Facts
13. 10. 2. Business Description
13. 10. 3. Products and Services
13. 10. 4. Financial Overview
13. 10. 5. SWOT Analysis
13. 10. 6. Key Developments
14. APPENDIX
14. 1. ABOUT THE INSIGHT PARTNERS
14. 2. GLOSSARY OF TERMS
The List Of Companies
- Alorica Inc.
- Arvato AG
- Atento S. A.
- Bitrix24
- Cohesive Technologies
- Concentrix Corporation
- Convergys Corporation
- Five9, Inc.
- Pscape Pty Ltd.
- KavKom
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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