[Research Report] The Cloud PBX market was valued at US$ 5,068.1 million in 2018, It is expected to grow at a CAGR of 15.5% during the forecast period, 2019–2027.
The Internet is one of the most revolutionary innovations after the evolution of artificial light. It has changed how we function, work, think, and conduct our professional and personal lives. Cloud PBX development is an advancement that is dependent on the support of the internet, and that is arguably the biggest reason for its brilliance. The PBX system is a system to answer calls and routes them to the desired department or user extension. The traditional PBX systems are bulking physical machines and require large storage space. The financial commitment behind these monstrosities is considerable, limiting their user interface to the big shots. The cloud version is the much-needed upgrade in the PBX system, which provides fabulous call management, routing functions, storage capacity, and other added features but without the hassle and cost of a human-operated, on-site PBX machine. The growth of the global cloud PBX market is attributed to the growing adoption of this trendy technology by many small companies that have been unable to enjoy the benefits provided by a PBX system until now.
Future Trends
Any technology-related launches have a strong tendency to turn heads and pique the interest of technologically savvy people. As the cloud services enter a growth phase, moving on from an initial introductory phase when nobody was aware of this marvel, now many companies have come to know and admire the brilliance of the cloud PBX services, welcoming the innovation with open hands. Though we do not entirely know the response it will receive, and we cannot anticipate the effect it will have on the future of the corporations that integrate this into their regular functioning model; experts are holding out for favorable outcomes, and going by the sales of its infancy years, they might be right on the money. All in all, we can make an educated guess on the market doing well.
Drivers
The Increasing Need for Effective Communication in Enterprises
Communication is integral to any organization hosting several departments with numerous employees constantly collaborating to produce quality output. Communication can help bring forth ideas and initiate the process of their implementation, which could revolutionize the trajectory of the company’s growth. With the understanding of how important dialog can be in such a system, we can all understand the need for a PBX system in any enterprise. Cloud PBX has taken this a step further with its cutting-edge technology and resultant speed, attributed to its internet-based system. The cost-effectiveness, which allows many small enterprises and start-ups a taste of the technology, and the omission of physical space requirement, has put the product in the limelight.
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Global Cloud PBX Market: Strategic Insights
Market Size Value in US$ 5,068.1 Million in 2018 Market Size Value by US$ 18,227.9 Million by 2027 Growth rate CAGR of 15.5% from 2019-2027 Forecast Period 2019-2027 Base Year 2019
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Global Cloud PBX Market: Strategic Insights
| Market Size Value in | US$ 5,068.1 Million in 2018 |
| Market Size Value by | US$ 18,227.9 Million by 2027 |
| Growth rate | CAGR of 15.5% from 2019-2027 |
| Forecast Period | 2019-2027 |
| Base Year | 2019 |
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The Reduced Cost of Operation is Driving the Adoption of Cloud PBX
The most enticing feature of cloud PBX that makes it superior to similar products in the market is its array of communication options (audio, video, text, messaging). The IP address makes this a cakewalk and proceeds to provide myriad other benefits. Despite the alluring advantages of cloud services, cost-effectiveness has been quoted as the main reason for its immense success in the market. It has opened up the box of opportunities for large and small enterprises alike, making the competitive ground level for them.
Restrains
Security Concerns due to Increasing Cybercrime
With great innovations come greater threats. The Internet is an all-inclusive platform and thus vulnerable to intruders. Since the cloud operates through the Internet, cloud PBX has some drawbacks where cyber safety is concerned. There are known instances of eavesdropping strangers gaining access to sensitive information and, in extreme cases, gaining authority to manipulate the monitoring tools. This major concern has precipitated hindrances to the cloud PBX market growth.
Market Segmentation
By Enterprise Size:
The Wide Usage of Cloud Based Services by Large Enterprises Established the Segment as the Front Runner
Based on enterprise size, the global cloud PBX market is bifurcated into small & medium enterprises (SMEs) and large enterprises. In 2018, the large enterprises' segment held the largest market share by product. 75% of businesses worldwide have succumbed to the pull of cloud services. Any large company with a substantial number of employees, 800 or more, faces many problems. Speaking of coordination, since the employees may be based in several different locations, it is sometimes hard to get a message across without any miscommunication. In such a situation, a PBX system becomes an absolute necessity. The traditional PBX systems require maintenance and repair. The setup of such systems is costly to start with. So, the cloud PBX services seems like the better option because better capital goods used usually has a direct impact on the productivity of the employee, which leads to increased profits. This is the main attraction point of cloud-based PBX for bigger enterprises.
By End User:
Major Investments from Market Players Have Raised the Segment to the Top
Based on the end-user spectrum, the global cloud PBX market is divided into IT & telecom, BFSI, healthcare, retail, manufacturing, and others. In 2018, the IT & Telecom segment held the largest share of the market. The competition is nothing short of cutthroat for companies operating in the IT and technology sectors. Laging behind in any aspect of the business is not an option. Strengthening communication between the staff is more important than many people anticipate for the enterprise's success. Cloud PBX has provided a platform for instant and effective collaboration. In a bid to be more prudent about their shortcomings and beat the competition, IT companies have readily adopted cloud services.
Regional Analysis
The global cloud PBX market is segmented into North America, Europe, Asia Pacific, Middle East & Africa, and South & Central America.
North America holds the largest market for the cloud PBX. The United States held the largest cloud PBX market and is expected to grow further in the foreseeable future. The United States is the pioneer of development, which has been heavily attributed to the ready adoption of technological adoptions. Companies also prefer to use Cloud-based communications to help them keep a record of any important communications, which can easily be used later as a reference, especially when creative ideas are concerned. The fact that many big industries are based in the US contributes to the prominent use of Cloud PBX in the region, as it is heavily used in large industries and enterprises.
Asia Pacific is expected to account for the fastest growth in the cloud PBX market. In Japan and South Korea, the market is expected to grow tremendously, owing to the increasing number of people adopting cloud services and the technological advancements by key players in cloud technology.
Key Market Players
- 3CX (US)
- 8X8, Inc (US)
- AT&T, Inc (US)
- Avaya Inc (US)
- Cisco Systems, Inc (US)
- Comcast Corporation (US)
- Microsoft Corporation (US)
- Ringcentral, Inc (US)
- Voyce, Ltd (UK)
- Sors Global (US)
Cloud PBX Market Report Scope
Key Developments:
May 2019:
Zoom Video Communications, an enterprise video-first unified communications solutions provider, and RingCentral signed a multi-year partnership extension. This extension will enable RingCentral customers to continue replacing their legacy, on-premise communications infrastructure with a best-in-class solution that leverages the combined power of RingCentral’s cloud PBX and Zoom’s video communications platform.July 2018:
8x8, Inc. announced the availability of its next-generation intelligent cloud solutions for video conferencing, contact center, voice, and team messaging, among other services. The solution was developed by integrating a contact center and a unified communication environment, especially for large enterprises. The solutions are aimed especially at the retail, healthcare, manufacturing, technology, and utility sectors.October 2017:
BroadSoft, a leading cloud-based calling and contact center service provider, agreed with Cisco for its acquisition. The acquisition is expected to boost Cisco’s capabilities for enabling robust cloud-based PBX solutions suites for their small and large empire owners.July 2017:
RingCentral announced the expansion of TELUS’ cloud communications portfolio for Canadian businesses with the introduction of TELUS Business Connect Mobile. The new cloud-based mobile offering makes the features of an enterprise-grade PBX phone system available on smartphones and tablets – eliminating the need for a landline or expensive on-premise equipment.
Report Coverage
The global cloud PBX market research report provides detailed insights into market share, size, trends, and opportunities. It briefs the role of drivers and restraints impacting market fluctuation. Besides, the industrial landscape, market overview, and global business analysis have been elaborated to help determine future business investments. Leading market players with recent developments have been highlighted, mentioning product launches, expansions, and acquisitions.
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
Enterprise Size, and End-User
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
US, Canada, Mexico, UK, Germany, Spain, Italy, France, India, China, Japan, South Korea, Australia, UAE, Saudi Arabia, South Africa, Brazil, Argentina
1. INTRODUCTION
1.1 Scope of the Study
1.2 The Insight partners research report guidance
1.3 market segmentation
1.3.1 Cloud PBX Market – By Enterprise Size
1.3.2 Cloud PBX Market – By End-User
1.3.3 Cloud PBX Market – By Geography
2. key takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Cloud PBX market landscape
4.1 market overview
4.2 pest analysis
4.2.1 North America PEST Analysis
4.2.2 Europe PEST Analysis
4.2.3 Asia Pacific PEST Analysis
4.2.4 Middle East & Africa PEST Analysis
4.2.5 South America PEST Analysis
4.3 Ecosystem Analysis
5. Cloud PBX market – key industry dynamics
5.1 Driver
5.1.1 The increasing need for effective communication in enterprises
5.1.2 The reduced cost of operation is driving its adoption of cloud PBX
5.2 Restraints
5.2.1 Security concerns with respect to increasing cyber crime
5.3 Opportunity:
5.3.1 Roll-out of 5G to provide growth benefits to cloud PBX operators
5.4 Future Trends:
5.4.1 Availability of integration support and migration strategies are the key trend in the cloud PBX market
5.5 IMPACT ANALYSIS of drivers and restraints
6. Cloud PBX– global market analysis
6.1 Global Cloud PBX market Overview
6.2 Global Cloud PBX market Forecast and Analysis
6.3 MARKET POSITIONING/ MARKET SHARE
7. Cloud PBX market revenue and forecasts to 2027 –Enterprise size
7.1 Overview
7.2 ENTERPRISE SIZE market forecasts and analysis
7.3 SMALL AND MEDIUM ENTERPRISES
7.3.1 Overview
7.3.2 Small And Medium Enterprises Market Forecasts and Analysis
7.4 Large Enterprises
7.4.1 Overview
7.4.2 Large Enterprises Market Forecasts and Analysis
8. Cloud PBX market revenue and forecasts to 2027 – by ENd-user
8.1 Overview
8.2 END-USER market forecasts and analysis
8.3 IT & Telecom
8.3.1 Overview
8.3.2 IT & Telecom Market Forecasts and Analysis
8.4 BFSI
8.4.1 Overview
8.4.2 BFSI Market Forecasts and Analysis
8.5 Healthcare
8.5.1 Overview
8.5.2 Healthcare Market Forecasts and Analysis
8.6 Retail
8.6.1 Overview
8.6.2 Retail Market Forecasts and Analysis
8.7 Manufacturing
8.7.1 Overview
8.7.2 Manufacturing Market Forecasts and Analysis
8.8 Others
8.8.1 Overview
8.8.2 Others Market Forecasts and Analysis
9. Cloud PBX market – Geographical Analysis
9.1 Overview
9.2 North America Cloud PBX market Revenue and Forecasts to 2027
9.2.1 North America Cloud PBX Market Revenue and Forecasts to 2027 (US$ Mn)
9.2.2 North America Cloud PBX Market Breakdown by Enterprise Size
9.2.3 North America Cloud PBX Market Breakdown by End-user
9.2.4 North America Cloud PBX Market Breakdown, by Key Countries
9.2.4.1 U.S. Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.2.4.1.1 U.S. Cloud PBX Market Breakdown by Enterprise Size
9.2.4.1.2 U.S. Cloud PBX Market Breakdown by End-user
9.2.4.2 Canada Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.2.4.2.1 Canada Cloud PBX Market Breakdown by Enterprise Size
9.2.4.2.2 Canada Cloud PBX Market Breakdown by End-user
9.2.4.3 Mexico Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.2.4.3.1 Mexico Cloud PBX Market Breakdown by Enterprise Size
9.2.4.3.2 Mexico Cloud PBX Market Breakdown by End-user
9.3 Europe Cloud PBX market Revenue and Forecasts to 2027
9.3.1 Europe Cloud PBX Market Revenue and Forecasts to 2027 (US$ Mn)
9.3.2 Europe Cloud PBX Market Breakdown by Enterprise Size
9.3.3 Europe Cloud PBX Market Breakdown by End-user
9.3.4 Europe Cloud PBX Market Breakdown, by Key Countries
9.3.4.1 Germany Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.3.4.1.1 Germany Cloud PBX Market Breakdown by Enterprise Size
9.3.4.1.2 Germany Cloud PBX Market Breakdown by End-user
9.3.4.2 France Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.3.4.2.1 France Cloud PBX Market Breakdown by Enterprise Size
9.3.4.2.2 France Cloud PBX Market Breakdown by End-user
9.3.4.3 Italy Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.3.4.3.1 Italy Cloud PBX Market Breakdown by Enterprise Size
9.3.4.3.2 Italy Cloud PBX Market Breakdown by End-user
9.3.4.4 U.K. Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.3.4.4.1 U.K Cloud PBX Market Breakdown by Enterprise Size
9.3.4.4.2 U.K Cloud PBX Market Breakdown by End-user
9.3.4.5 Russia Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.3.4.5.1 Russia Cloud PBX Market Breakdown by Enterprise Size
9.3.4.5.2 Russia Cloud PBX Market Breakdown by End-user
9.3.4.6 Rest of Europe Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.3.4.6.1 Rest of Europe Cloud PBX Market Breakdown by Enterprise Size
9.3.4.6.2 Rest of Europe Cloud PBX Market Breakdown by End-user
9.4 Asia Pacific Cloud PBX market Revenue and Forecasts to 2027
9.4.1 Asia Pacific Cloud PBX Market Revenue and Forecasts to 2027 (US$ Mn)
9.4.2 Asia Pacific Cloud PBX Market Breakdown by Enterprise Size
9.4.3 Asia Pacific Cloud PBX Market Breakdown by End-user
9.4.4 Asia Pacific Cloud PBX Market Breakdown, by Key Countries
9.4.4.1 China Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.4.4.1.1 China Cloud PBX Market Breakdown by Enterprise Size
9.4.4.1.2 China Cloud PBX Market Breakdown by End-user
9.4.4.2 Japan Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.4.4.2.1 Japan Cloud PBX Market Breakdown by Enterprise Size
9.4.4.2.2 Japan Cloud PBX Market Breakdown by End-user
9.4.4.3 South Korea Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.4.4.3.1 South Korea Cloud PBX Market Breakdown by Enterprise Size
9.4.4.3.2 South Korea Cloud PBX Market Breakdown by End-user
9.4.4.4 India Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.4.4.4.1 India Cloud PBX Market Breakdown by Enterprise Size
9.4.4.4.2 India Cloud PBX Market Breakdown by End-user
9.4.4.5 Australia Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.4.4.5.1 Australia Cloud PBX Market Breakdown by Enterprise Size
9.4.4.5.2 Australia Cloud PBX Market Breakdown by End-user
9.4.4.6 Rest of APAC Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.4.4.6.1 Rest of APAC Cloud PBX Market Breakdown by Enterprise Size
9.4.4.6.2 Rest of APAC Cloud PBX Market Breakdown by End-user
9.5 Middle East & Africa Cloud PBX market Revenue and Forecasts to 2027
9.5.1 Middle East & Africa Cloud PBX Market Revenue and Forecasts to 2027 (US$ Mn)
9.5.2 Middle East & Africa Cloud PBX Market Breakdown by Enterprise Size
9.5.3 Middle East & Africa Cloud PBX Market Breakdown by End-user
9.5.4 Middle East & Africa Cloud PBX Market Breakdown, by Key Countries
9.5.4.1 UAE Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.5.4.1.1 UAE Cloud PBX Market Breakdown by Enterprise Size
9.5.4.1.2 UAE Cloud PBX Market Breakdown by End-user
9.5.4.2 Saudi Arabia Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.5.4.2.1 Saudi Arabia Cloud PBX Market Breakdown by Enterprise Size
9.5.4.2.2 Saudi Arabia Cloud PBX Market Breakdown by End-user
9.5.4.3 South Africa Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.5.4.3.1 South Africa Cloud PBX Market Breakdown by Enterprise Size
9.5.4.3.2 South Africa Cloud PBX Market Breakdown by End-user
9.5.4.4 Rest of MEA Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.5.4.4.1 Rest of MEA Cloud PBX Market Breakdown by Enterprise Size
9.5.4.4.2 Rest of MEA Cloud PBX Market Breakdown by End-user
9.6 South America Cloud PBX market Revenue and Forecasts to 2027
9.6.1 South America Cloud PBX Market Revenue and Forecasts to 2027 (US$ Mn)
9.6.2 South America Cloud PBX Market Breakdown by Enterprise Size
9.6.3 South America Cloud PBX Market Breakdown by End-user
9.6.4 South America Cloud PBX Market Breakdown, by Key Countries
9.6.4.1 Brazil Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.6.4.1.1 Brazil Cloud PBX Market Breakdown by Enterprise Size
9.6.4.1.2 Brazil Cloud PBX Market Breakdown by End-user
9.6.4.2 Argentina Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.6.4.2.1 Argentina Cloud PBX Market Breakdown by Enterprise Size
9.6.4.2.2 Argentina Cloud PBX Market Breakdown by End-user
9.6.4.3 Rest of SAM Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN)
9.6.4.3.1 Rest of SAM Cloud PBX Market Breakdown by Enterprise Size
9.6.4.3.2 Rest of SAM Cloud PBX Market Breakdown by End-user
10. Industry Landscape
10.1 Market Initiative
10.2 New Development
11. cloud pbx market- key Company Profiles
11.1 3cx, inc.
11.1.1 Key Facts
11.1.2 Business Description
11.1.3 Products and Services
11.1.4 Financial Overview
11.1.5 SWOT Analysis
11.1.6 Key Developments
11.2 8x8, inc.
11.2.1 Key Facts
11.2.2 Business Description
11.2.3 Products and Services
11.2.4 Financial Overview
11.2.5 SWOT Analysis
11.2.6 Key Developments
11.3 AT&T Inc.
11.3.1 Key Facts
11.3.2 Business Description
11.3.3 Product and Services
11.3.4 Financial Overview
11.3.5 SWOT Analysis
11.3.6 Key Developments
11.4 Avaya Inc.
11.4.1 Key Facts
11.4.2 Business Description
11.4.3 Products and Services
11.4.4 Financial Overview
11.4.5 SWOT Analysis
11.4.6 Key Developments
11.5 Cisco Systems, Inc.
11.5.1 Key Facts
11.5.2 Business Description
11.5.3 Products and Services
11.5.4 Financial Overview
11.5.5 SWOT Analysis
11.5.6 Key Developments
11.6 Comcast Corporation
11.6.1 Key Facts
11.6.2 Business Description
11.6.3 Products and Services
11.6.4 Financial Overview
11.6.5 SWOT Analysis
11.6.6 Key Developments
11.7 MICROSOFT CORPORATION
11.7.1 Key Facts
11.7.2 Business Description
11.7.3 Products and Services
11.7.4 Financial Overview
11.7.5 SWOT Analysis
11.7.6 Key Developments
11.8 RingCentral, Inc.
11.8.1 Key Facts
11.8.2 Business Description
11.8.3 Products and Services
11.8.4 Financial Overview
11.8.5 SWOT Analysis
11.8.6 Key Developments
11.9 sors global
11.9.1 Key Facts
11.9.2 Business Description
11.9.3 Products and Services
11.9.4 Financial Overview
11.9.5 SWOT Analysis
11.9.6 Key Developments
11.10 Voyced Ltd.
11.10.1 Key Facts
11.10.2 Business Description
11.10.3 Products and Services
11.10.4 Financial Overview
11.10.5 SWOT Analysis
11.10.6 Key Developments
12. Appendix
12.1 about the insight partners
12.2 glossary
list of tables
TABLE 1. Global Cloud PBX market Revenue and Forecasts to 2027 (US$ Mn)
TABLE 2. North America Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 3. North America Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 4. U.S. Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 5. U.S. Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 6. CANADA Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 7. CANADA Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 8. MEXICO Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 9. MEXICO Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 10. Europe Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 11. Europe Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 12. GERMANY Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 13. GERMANY Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 14. FRANCE Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 15. FRANCE Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 16. ITALY Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 17. ITALY Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 18. U.K Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 19. U.K Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 20. RUSSIA Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 21. RUSSIA Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 22. Rest of Europe Cloud PBX market Revenue and Forecasts to 2027 – By ENTERPRISE SIZE (US$ Mn)
TABLE 23. Rest of Europe Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 24. Asia Pacific Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 25. Asia Pacific Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 26. CHINA Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 27. CHINA Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 28. JAPAN Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 29. JAPAN Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 30. SOUTH KOREA Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 31. SOUTH KOREA Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 32. INDIA Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 33. INDIA Cloud PBX market Revenue and Forecasts to 2027 – By end-user (US$ Mn)
TABLE 34. AUSTRALIA Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 35. AUSTRALIA Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 36. REST OF APAC Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 37. REST OF APAC Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 38. Middle East & Africa Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 39. Middle East & Africa Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 40. UAE Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 41. UAE Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 42. SAUDI ARABIA Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 43. SAUDI ARABIA Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 44. SOUTH AFRICA Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 45. SOUTH AFRICA Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 46. REST OF MEA Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 47. REST OF MEA Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 48. South America Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 49. South America Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 50. BRAZIL Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 51. BRAZIL Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 52. ARGENTINA Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 53. ARGENTINA Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 54. REST OF SAM Cloud PBX market Revenue and Forecasts to 2027 – By Enterprise Size (US$ Mn)
TABLE 55. REST OF SAM Cloud PBX market Revenue and Forecasts to 2027 – By End-user (US$ Mn)
TABLE 56. Glossary of terms, Cloud PBX market
list of figures
FIGURE 1. Cloud PBX market segmentation
FIGURE 2. Cloud PBX market segmentation – BY Region
FIGURE 3. Asia pacific Cloud PBX Market Breakdown by Enterprise size, 2018 & 2027 (%)
FIGURE 4. north america – pest analysis
FIGURE 5. europe – pest analysis
FIGURE 6. asia pacific – pest analysis
FIGURE 7. Middle East & Africa PEST Analysis
FIGURE 8. South America PEST Analysis
FIGURE 9. Cloud PBX – ecosystem analysis
FIGURE 10. Impact analysis Of DRIVERS AND RESTRAINTS
FIGURE 11. Global Cloud PBX market
FIGURE 12. Global Cloud PBXmarket Forecast and Analysis, (US$ Mn)
FIGURE 13. Global Cloud PBX Market Breakdown By ENTERPRISE SIZE, 2018 & 2027 (%)
FIGURE 14. Global Small and medium enterprises Market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 15. Global Large Enterprises Market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 16. Global Cloud PBX Market Breakdown By END-USER, by revenue, 2018 & 2027 (%)
FIGURE 17. Global IT & Telecom Market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 18. Global BFSI Market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 19. Global Healthcare Market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 20. Global Retail Market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 21. Global Manufacturing Market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 22. Global Others Market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 23. Cloud PBX market, Global Breakdown by Regions, 2018 & 2027 (%)
FIGURE 24. North America Cloud PBX market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 25. North America Cloud PBX market Breakdown by Enterprise Size, 2018 & 2027 (%)
FIGURE 26. North America Cloud PBX market Breakdown by End-user, 2018 & 2027 (%)
FIGURE 27. North America Cloud PBX market Breakdown by Key Countries, 2018 & 2027(%)
FIGURE 28. U.S. Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 29. Canada Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 30. Mexico Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 31. Europe Cloud PBX market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 32. Europe Cloud PBX market Breakdown by Enterprise Size, 2018 & 2027 (%)
FIGURE 33. Europe Cloud PBX market Breakdown by End-user, 2018 & 2027 (%)
FIGURE 34. Europe Cloud PBX market Breakdown by Key Countries, 2018 & 2027(%)
FIGURE 35. Germany Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 36. France Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 37. italy Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 38. U.K. Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 39. Russia Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 40. Rest of Europe Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 41. Asia Pacific Cloud PBX market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 42. Asia Pacific Cloud PBX market Breakdown by Enterprise Size, 2018 & 2027 (%)
FIGURE 43. Asia Pacific Cloud PBX market Breakdown by End-user, 2018 & 2027 (%)
FIGURE 44. Asia Pacific Cloud PBX market Breakdown by Key Countries, 2018 & 2027(%)
FIGURE 45. China Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 46. Japan Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 47. South Korea Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 48. India Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 49. Australia Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 50. Rest of APAC Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 51. Middle East & Africa Cloud PBX market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 52. Middle East & Africa Cloud PBX market Breakdown by Enterprise Size, 2018 & 2027 (%)
FIGURE 53. Middle East & Africa Cloud PBX market Breakdown by end-user, 2018 & 2027 (%)
FIGURE 54. Middle East & Africa Cloud PBX market Breakdown by Key Countries, 2018 & 2027(%)
FIGURE 55. UAE Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 56. Saudi Arabia. Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 57. South Africa Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 58. Rest of MEA Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 59. South America Cloud PBX market Revenue and Forecasts to 2027 (US$ Mn)
FIGURE 60. South America Cloud PBX market Breakdown by Enterprise Size, 2018 & 2027 (%)
FIGURE 61. South America Cloud PBX market Breakdown by End-user, 2018 & 2027 (%)
FIGURE 62. South America Cloud PBX market Breakdown by Key Countries, 2018 & 2027(%)
FIGURE 63. Brazil Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 64. Argentina Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
FIGURE 65. Rest of SAM Cloud PBX market Revenue and Forecasts to 2027 (US$ MN)
The List of Companies - Cloud PBX Market
- 3CX
- 8x8, Inc.
- AT&T Inc.
- Comcast Corporation
- SORS Global
- Avaya Inc.
- Voyced Ltd.
- Cisco
- Microsoft
- RingCentral, Inc.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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