US Non-Emergency Medical Transportations Market to Grow at a CAGR of 9.1% to reach US$ 10,246.7 million from 2021 to 2028

The non-emergency medical transportation market is expected to grow from US$ 5,653.6 million in 2021 to US$ 10,246.7 million by 2028; it is estimated to grow at a CAGR of 9.1% from 2022 to 2028.

Non-emergency medical transportation (NEMT) includes services are provided to patients and healthcare consumers who need assistance getting to and from medical appointments, avoiding expensive commuting options. NEMT service providers are widely known to serve Medicaid beneficiaries. Patients who need to be transported to medical facilities for regular appointments and check-ups can avail NEMT services that include ambulance services, wheelchair-assisted services, stretchers, flight services, and courier services.

The US non-emergency medical transportation market is segmented on the basis of service, facility, application, and end user. By service, the market is segmented into private pay patient transportation, insurance-backed patient transportation, courier services, and others. By facility, the market is bifurcated into intra-facility and inter-facility. By application, the market is segmented into dialysis, routine doctor visits, mental health-related appointments, rehabilitation, and others. By end user, the market is segmented into hospitals & clinics, nursing homes, homecare settings, MCO & state agencies, healthcare payers, and others.

This report offers insights and in-depth analysis of the US non-emergency medical transportation market, emphasizing parameters such as market trends and market dynamics. It also highlights the competitive analysis of the leading market players in the US.      

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US Non-Emergency Medical Transportations Market: Strategic Insights

US Non-Emergency Medical Transportations Market

• Market Size 2021
  US$ 5,653.6 Million
• Market Size 2028
  US$ 10,246.7 Million

Market Dynamics

GROWTH DRIVERS

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FUTURE TRENDS

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OPPORTUNITIES

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Regional Overview

• United State

Market Segmentation

Service Type

• Private Pay Patient Transportation
• Insurance-Backed Patient Transportation
• Courier Services
• Other Services

Facility

• Intra-facility and Inter-facility

Application

• Dialysis
• Routine Doctor Visits
• Mental Health Related Appointments
• Rehabilitation

End user

• Hospitals & Clinics
• Nursing Homes
• Homecare Settings
• MCO & State Agencies
• Healthcare Payers

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Market Insights

Growing Need for Non-Emergency Medical Transportation and Rise in Incidence of Chronic Conditions Drive Market Growth

~5.8 million Americans miss or delay their healthcare appointments due to the limited availability or lack of transportation facilities. According to a study published in the American Journal of Public Health in 2019, ~16,000 individuals in the US seem to miss their doctor’s appointments every day due to this reason, and several of these individuals have chronic conditions. People covered by Medicaid are provided with transportation services as an essential benefit; since 1965, Medicaid has had an NEMT benefit. ~75 million individuals in total were enrolled in Medicaid till 2019. The KFF Medicaid Budget Survey anticipated 8.2% increase in healthcare membership in the US in 2021, which was mostly driven by the COVID-19 crisis and a high unemployment rate. The requirement for NEMT services grows further with the rise in healthcare enrollment and eligibility.

The shared mobility segment has undergone proliferation and normalization in the US in recent years. According to a Pew Research Center survey, ~36% of Americans used some form of ride-hailing service in 2018. Most of the states in the US have evolved to deliver NEMT through NEMT brokers or managed care organizations (MCOs). In many states, the brokers or MCOs receive a per capita payment to manage the NEMT, while other states—including Nevada, Arizona, and Vermont—have accepted NEMT services on a fee-for-service basis through local service providers. The Children’s Health Insurance Program (CHIP) provides health coverage to eligible children through Medicaid and separate CHIP programs. CHIP is administered by states as per federal requirements, and it is funded jointly by state governments and the federal government.

A few examples of developments that have promoted the growth of the non-emergency medical transportation market are listed below:

• In Jun 2022, MTM, Inc. launched its Elevate program to resolve any potential escalated issues related to the trip. MTM deploys a proactive approach to trips for members of its Elevate Program for offering concierge-level service for complicated trips and members having unique transportation needs.
• In June 2022, MTM, Inc. acquired Veyo, an NEMT company based in San Diego, California, with a goal to attain the total annual revenue of ~US$ 1 billion. The organization will now provide 20 million trips each year to 16 million people in 31 states and the District of Columbia.
• In February 2022, Modivcare Inc. launched Modivcare Academy to champion success and engagement. The innovative program supports transportation providers who own or work for NEMT companies or operate these companies by providing education and networking opportunities, and training resources. Modivcare’s NEMT services provide access to safe, reliable rides to health services.
• In August 2021, ModivCare, Inc, and Uber Health entered into a nationwide partnership for removing barriers to care at-scale, specifically for on-demand rides in underserved communities. In partnership, the companies offer a suite of integrated supportive care and NEMT solutions for public and private payers, and 30 million patients served by ModivCare nationwide, including many Medicaid and Medicare Advantage members.
• In June 2021, Modivcare Inc., a technology-enabled healthcare services company, completed the acquisition of nuVizz, Inc.’s (“nuVizz”) WellRyde technology business. WellRyde is an industry-leading technology provider of Advanced Transportation Management Systems (ATMS) software, enabling optimized routing, automated trip assignments and billing, and real-time network monitoring. WellRyde solutions are used by over 1,200 transportation provider companies.
• In May 2021, Acadian Ambulance contract for emergency and non-emergency service was unanimously renewed by the city council members during the May 2021 council meeting by the city of Scott, Louisiana. The renewal ensures that residents of Scott have service for the next three years.
• In April 2021, MTM, Inc. delivered high-quality NEMT services to Medicaid and Intellectually and Developmentally Disabled (IDD) beneficiaries in the metropolitan area in Washington, with the validity of 14 years. The District of Columbia selected MTM as its NEMT broker. The new contract holds a term of one year plus four additional option years.

Non-Emergency Medical Transportation Market, by Application – 2021 and 2028

Service Type Insights

Based on service type, the non-emergency medical transportation market is segmented into private pay patient transportation, insurance-backed patient transportation, courier services, and others. Private pay patient transportation services are provided to and from doctor's appointment venues, hospital visits, and pharmacy pick-ups; moreover, these services can be availed by those who are not Medicaid members for healthcare-related commutes. As Medicare and private insurance policies don’t include transportation fees, patients pay private fees for NEMT.

Application Insights

Based on application, the non-emergency medical transportation market is segmented into dialysis, routine doctor visits, mental health related appointments, rehabilitation, and others. Access to mental health treatment, services, and support is significant for people with mental illness to get well and stay well. Patients with mental health issues are not legally allowed to use their vehicles for transportation. Thus, having reliable, affordable transportation to and from medical appointment sites is often a major hurdle in reaching the care providers. Reaching for behavioral health care services are the most frequently cited reason for adopting NEMT services. Oregon Health Plan (OHP) offers members free rides to appointments.

End User Insights

Based on end user, the non-emergency medical transportation market is segmented into hospitals & clinics, nursing homes, homecare settings, MCO & state agencies, healthcare payers, and others. Hospitals & clinics captured the largest share in 2021 and is expected to follow a similar trend during the forecast period.

Facility Insights

Based on facility, the non-emergency medical transportation market is bifurcated into inter-facility and intra-facility. Inter-facility captured a larger share in 2021 and is expected to continue a similar trend during the forecast period.

Some of the companies included in our research scope are ABC Non-Emergency Medical Transportation, LLC, MTM, Inc., AMR, Xpress Transportation, CJ Medical Transportation, Southeastrans, ModivCare, Crothall Healthcare, Elite Medical Transport, and Acadian Ambulance Service, amongst others.

US Non-Emergency Medical Transportations Market Report Scope