Back Office Workforce Management Market Scope And Analysis

  • Report Code : TIPRE00007088
  • Category : Technology, Media and Telecommunications
  • No. of Pages : 150
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Back Office Workforce Management Market Scope, Analysis, and Trends by 2028

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Back Office Workforce Management Market Report Scope

Report Attribute Details
Market size in 2023 US$ 3.99 Billion
Market Size by 2031 US$ 9.14 Billion
Global CAGR (2023 - 2031) 10.9%
Historical Data 2021-2022
Forecast period 2024-2031
Segments Covered By Solution
  • Robotic Automation Process
  • Performance Management
  • Back Office Optimization
  • Process Analytics
By End-Use Industry
  • IT and Telecom
  • BFSI
  • Transportation
  • Retail and E-Commerce
  • Government
Regions and Countries Covered North America
  • US
  • Canada
  • Mexico
Europe
  • UK
  • Germany
  • France
  • Russia
  • Italy
  • Rest of Europe
Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • Rest of Asia-Pacific
South and Central America
  • Brazil
  • Argentina
  • Rest of South and Central America
Middle East and Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Rest of Middle East and Africa
Market leaders and key company profiles
  • NICE Ltd
  • Open Text Corporation
  • Oracle Corporation
  • Genesys
  • Alvaria Inc
  • Verint Systems Inc
  • ActiveOps PLC
  • Calabrio Inc
  • Intradiem
  • Team Software
  • Back Office Workforce Management Market News and Recent Developments

    The back office workforce management market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the back office workforce management market are listed below:

    • Zapier, the workflow automation platform for small and midsized businesses, announced that it had acquired the team behind Vowel, an AI-powered video conferencing tool, for an undisclosed amount. Vowel's CEO, Andrew Berman, will become the new Director of AI at Zapier. Through this acquisition, the Vowel team will focus on enhancing Zapier's AI automation capabilities.

    (Source: Inter Zapier Inc., Company Website, March 2024)

    Back Office Workforce Management Market Report Coverage and Deliverables

    The “Back Office Workforce Management Market Size and Forecast (2021–2031)” report provides a detailed analysis of the market covering below areas:

    • Back office workforce management market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
    • Back office workforce management market trends, as well as market dynamics such as drivers, restraints, and key opportunities
    • Detailed PEST/Porter’s Five Forces and SWOT analysis
    • Back office workforce management market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
    • Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments in the back office workforce management market
    • Detailed company profiles