Customer Care Bpo Market Scope And Analysis

Report Code : TIPRE00005602
Category : Technology, Media and Telecommunications

No. of Pages : 150

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Customer Care BPO Market Scope, Growth, Size and Share by 2028

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Customer Care BPO Market Report Scope

Report Attribute	Details
Market size in 2023	US$ 24.29 Billion
Market Size by 2031	US$ 43.33 Billion
Global CAGR (2023 - 2031)	7.5%
Historical Data	2021-2022
Forecast period	2024-2031
Segments Covered	By Solution Onshore Outsourcing Offshore Outsourcing Nearshore Outsourcing By End User BFSI IT and Telecommunication Retail and E-Commerce Manufacturing Healthcare and Pharmaceutical Transport and Logistics Media and Communication Automotive
Regions and Countries Covered	North America US Canada Mexico Europe UK Germany France Russia Italy Rest of Europe Asia-Pacific China India Japan Australia Rest of Asia-Pacific South and Central America Brazil Argentina Rest of South and Central America Middle East and Africa South Africa Saudi Arabia UAE Rest of Middle East and Africa
Market leaders and key company profiles	Alorica Inc Telus International Cda Inc Simply Contact International Comdata SpA Concentrix Corp Foundever Operating Corp Front Logix Solutions LLC TTEC Holdings Inc Teleperformance SE Webhelp Inc

Customer Care BPO Market News and Recent Developments

The customer care BPO market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the customer care BPO market are listed below:

Solera, the global leader in vehicle lifestyle management, today introduced its BPO service offering, XpertCX Solutions Suite. Designed to redefine customer experience, this innovative suite provides a holistic approach to BPO services, offering end-to-end support across the automotive industry. By seamlessly blending cutting-edge technology with seasoned expertise, XpertCX Solutions Suite aims to streamline operations, amplify efficiency, and elevate customer satisfaction across the industry. Additionally, as Solera continues to prioritize the growth of XpertCX Solutions Suite and its BPO arm, the company will inaugurate a new office space on March 27th, dedicated to accommodating over 400 customer service employees in Jacksonville, Florida.

(Source: Solera, Press Release, March 2024)

Customer Care BPO Market Report Coverage and Deliverables

The “Customer Care BPO Market Size and Forecast (2021–2031)” report provides a detailed analysis of the market covering below areas:

Customer care BPO market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
Customer care BPO market trends as well as market dynamics such as drivers, restraints, and key opportunities
Detailed PEST/Porter’s Five Forces and SWOT analysis
Customer care BPO market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the customer care BPO market
Detailed company profiles