Customer Experience Management Market Scope And Analysis

  • Report Code : TIPRE00003637
  • Category : Technology, Media and Telecommunications
  • No. of Pages : 150
Buy Now

Customer Experience Market Scope and Key Players Analysis by 2028

Buy Now

Customer Experience Management Market Report Customer Experience Management Market Size and Share Customer Experience Management Market Scope and Analysis

Customer Experience Management Market Report Scope

Report Attribute Details
Market size in 2023 US$ 13326.30 Million
Market Size by 2031 US$ 47103.94 Million
Global CAGR (2023 - 2031) 17.1%
Historical Data 2021-2022
Forecast period 2024-2031
Segments Covered By Component
  • Solution and Service
By Deployment
  • On-Premise and Cloud
By Organization Size
  • SMEs
  • Large Enterprises
By Touchpoint
  • Call Center
  • Website
  • Mobile Application
  • Email
  • Social Media
Regions and Countries Covered North America
  • US
  • Canada
  • Mexico
Europe
  • UK
  • Germany
  • France
  • Russia
  • Italy
  • Rest of Europe
Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • Rest of Asia-Pacific
South and Central America
  • Brazil
  • Argentina
  • Rest of South and Central America
Middle East and Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Rest of Middle East and Africa
Market leaders and key company profiles
  • Adobe
  • Avaya Inc
  • IBM Corporation
  • NICE Ltd
  • Oracle Corporation
  • SAP SE
  • Verint Systems
  • Inc
  • Zendesk
  • SAS Institute Inc

    • Customer Experience Management Market News and Recent Developments

    The customer experience management market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the customer experience management market are listed below:

    • Cisco at Enterprise Connect announced new offerings within its Webex cloud customer experience solutions. Efficiently delivering a standout, connected customer experience across all channels and interactions is a business imperative, and organizations are increasingly looking for solutions that enable them to modernize the customer experience without disrupting their business.  (Source: Cisco, Press Release, March 2024)
    • SAP SE, a global leader in enterprise cloud solutions, announced new generative AI capabilities across the SAP Customer Experience portfolio, including SAP’s natural-language generative AI copilot Joule. (Source: SAP SE, Press Release, October 2023)

    Customer Experience Management Market Report Coverage and Deliverables

    The “Customer Experience Management Market Size and Forecast (2021–2031)” report provides a detailed analysis of the market covering below areas:

    • Customer experience management market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
    • Customer experience management market trends as well as market dynamics such as drivers, restraints, and key opportunities
    • Detailed PEST/Porter’s Five Forces and SWOT analysis
    • customer experience management market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
    • Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the customer experience management market
    • Detailed company profiles