Europe Customer Care Bpo Market Scope And Analysis

Report Code : TIPRE00006293
Category : Technology, Media and Telecommunications

Status : Published
No. of Pages : 129

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Europe Customer Care BPO Market Report Scope 2021 to 2031

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Europe Customer Care BPO Market Report Scope

Report Attribute	Details
Market size in 2023	US$ 23.35 Billion
Market Size by 2031	US$ 42.64 Billion
Global CAGR (2023 - 2031)	7.6%
Historical Data	2021-2022
Forecast period	2024-2031
Segments Covered	By Solution Nearshore Outsourcing Onshore Outsourcing Offshore Outsourcing By End-user IT and Telecommunication BFSI Retail and E-Commerce Healthcare and Pharmaceutical Travel and Hospitality Media and Communication Public and Utlities Sector Manufacturing Automotive
Regions and Countries Covered	Europe Germany France UK Italy Spain Rest of Europe
Market leaders and key company profiles	Teleperformance SE Foundever Concentrix Corporation Stroer X GmbH regiocom SE Bosch Service Solutions GmbH gevekom GmbH KiKxxl GmbH Telus International Walter Services GmbH

Europe Customer Care BPO Market News and Recent Developments

The Europe customer care BPO market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the Europe customer care BPO market are listed below:

Capita’s customer experience division, Capita Experience, has reconfirmed its commitment to creating global delivery centers of excellence with the recent opening of two new sites. The business expanded its footprint in Central Europe with the opening of a second office in Sofia, Bulgaria. This expansion enables Capita to meet increased demand for multilingual customer experience services from clients across Europe and broaden its reach in the region by providing a diverse range of services and expertise. (Source: Capita, Press Release, May 2024)
Transcom, the AI-powered CX challenger, signed a letter of intent to acquire VCosmos, a high-end CX solution provider in India. VCosmos serves clients across North America, Asia, and Europe through voice, email, chat, and social media channels in their customer experience centers in Gurgaon and Jaipur, and their rapidly growing work-at-home network. They employ 700 people and can rapidly scale both voice and non-voice multilingual and multi-channel CX services. (Source: Transcom, Press Release, January 2024)

Europe Customer Care BPO Market Report Coverage and Deliverables

The "Europe Customer Care BPO Market Size and Forecast (2021–2031)" provides a detailed analysis of the market covering the areas mentioned below:

Europe customer care BPO market size and forecast at regional and country levels for all the key market segments covered under the scope
Europe customer care BPO market trends as well as market dynamics such as drivers, restraints, and key opportunities
Detailed PEST and SWOT analysis
Europe customer care BPO market analysis covering key market trends, regional framework, major players, regulations, and recent market developments
Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the Europe customer care BPO market
Detailed company profiles