Help Desk And Ticketing Software Market Scope And Analysis

Report Code : TIPRE00027019
Category : Technology, Media and Telecommunications

Status : Published
No. of Pages : 178

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Help Desk and Ticketing Software Market Scope and Analysis by 2031

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Help Desk and Ticketing Software Market Report Scope

Report Attribute	Details
Market size in 2023	US$ 3.64 Billion
Market Size by 2031	US$ 7.51 Billion
Global CAGR (2023 - 2031)	9.5%
Historical Data	2021-2022
Forecast period	2024-2031
Segments Covered	By Component Software Services By Industry Vertical Retail Government Manufacturing Healthcare Hospitality IT and Telecom By Deployment Cloud-Based On-Premise By Organization Size Small and Medium Enterprises Large Enterprises
Regions and Countries Covered	North America US Canada Mexico Europe UK Germany France Russia Italy Rest of Europe Asia-Pacific China India Japan Australia Rest of Asia-Pacific South and Central America Brazil Argentina Rest of South and Central America Middle East and Africa South Africa Saudi Arabia UAE Rest of Middle East and Africa
Market leaders and key company profiles	Zendesk Inc Genesys Zoho Corp Pvt Ltd Freshworks Inc TEXT S A SolarWinds Worldwiden LLC Atlassian Corp ServiceNow Inc SysAid Exotel Techcom Pvt Ltd

Help Desk and Ticketing Software Market News and Recent Developments

The help desk and ticketing software market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the help desk and ticketing software market are listed below:

Zendesk launched Zendesk AI-powered autonomous AI agents, workflow automation, agent copilot, and workforce management (WFM) and quality assurance (QA) capabilities. Zendesk AI is meant to add value by automating tasks and routing tickets, allowing enterprises to respond to customers faster and enabling associates to focus on high-value activities such as proactive sales motions.

(Source: Zendesk, Press Release, April 2024)

SysAid, a leading provider of IT and enterprise service management solutions, announced its partnership with BDO South Africa, a part of BDO Global’s international network of public accounting, tax, and advisory firms providing professional services in 166 countries with over 1,776 offices worldwide. The partnership between SysAid and BDO in South Africa represents a powerful synergy that promises unparalleled value for organizations looking to increase their productivity. SysAid and BDO SA aim to deliver cutting-edge AI for ITSM (i.e., IT service management) to companies and industries of all sizes in South Africa.

(Source: SysAid, Press Release, March 2024)

Help Desk and Ticketing Software Market Report Coverage and Deliverables

The "Help Desk and Ticketing Software Market Size and Forecast (2021–2031)" provides a detailed analysis of the market covering the areas mentioned below:

Help desk and ticketing software market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
Help desk and ticketing software market trends as well as market dynamics such as drivers, restraints, and key opportunities
Detailed PEST/Porter’s Five Forces and SWOT analysis
Help desk and ticketing software market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the help desk and ticketing software market
Detailed company profiles