A2P SMS 和 CPaaS 市场分析及预测(按规模、份额、增长、趋势)2031

  • Report Code : TIPRE00029689
  • Category : Technology, Media and Telecommunications
  • No. of Pages : 150
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A2P SMS 和 CPaaS 市场规模预计将从 2023 年的 754.8 亿美元增至 2031 年的 1341.3 亿美元。预计 2023-2031 年期间市场复合年增长率将达到 7.5%。A2P SMS 和 CPaaS 在客户支持和服务中的整合可能仍是市场的主要趋势。

A2P SMS 和 CPaaS 市场分析

由于当前的市场趋势及其在预测期内可预见的影响,A2P SMS 和 CPaaS 市场具有增长前景。A2P SMS 和 CPaaS 市场的增长得益于诸如自动化通信工作流程和流程的需求不断增加以及客户对 CPaaS 解决方案的需求不断增长等因素。人工智能等先进技术的出现为 A2P SMS 和 CPaaS 市场增长提供了丰厚的机会。

A2P SMS 和 CPaaS 市场概览

应用程序到个人短信 (A2P SMS) 是一种用于向个人手机发送短信的软件应用程序。A2P SMS 也称为商业短信、专业短信或企业短信。从银行接收账户余额短信、从在线商店接收折扣代码或从医生接收预约提醒都是 A2P SMS 短信的一些示例。CPaaS 是一个可配置的短信平台,可帮助管理 SMSC、应用程序和其他消息传递实体之间的连接。CPaaS 提供了一个广泛的框架来管理实时通信,每秒可传输数万条消息,同时无需每次都手动配置每个实例。

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A2P SMS 和 CPaaS 市场:

A2P SMS 和 CPaaS 市场
  • A2P SMS and CPaaS Market
    复合年增长率(2023 - 2031)
    7.5%
  • 2023 年市场规模
    754.8 亿美元
  • 2031年市场规模
    1341.3亿美元

市场动态

增长动力
  • 自动化通信工作流程和流程的需求日益增长,客户对 CPaaS 解决方案的需求也日益增长
未来的趋势
  • 在客户支持和服务中整合 A2P SMS 和 CPaaS
机会
  • 人工智能等先进技术的出现

关键人物;主力;重要一员

  • 8x8 公司
  • AVAYA 公司
  • IntelePeer 云通讯
  • MessageBIRD BV
  • Plivo 公司
  • 思科系统
  • Twilio 公司
  • Vonage 控股公司
  • VOXIMPLANE(Zingaya, Inc.)
  • 和 Wazo Communication Inc

区域概况

A2P SMS and CPaaS Market
  • 北美
  • 欧洲
  • 亚太
  • 南美洲和中美洲
  • 中东和非洲

市场细分

A2P SMS and CPaaS Market成分
  • 解决方案
  • 服务
A2P SMS and CPaaS Market渠道
  • 信息
  • 嗓音
  • 电子邮件
  • 网页推送
A2P SMS and CPaaS Market企业规模
  • 中小企业
  • 大型企业
A2P SMS and CPaaS Market行业
  • 信息技术和电信
  • 金融保险业协会
  • 零售与电子商务
  • 卫生保健
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

A2P SMS 和 CPaaS 市场驱动因素和机遇

日益需要实现通信工作流程和流程的自动化以利于市场

为了满足通信需求,消费者越来越需要实现通信工作流程和流程的自动化。因此,企业越来越多地采用 A2P SMS 和通信平台即服务 (CPaaS) 解决方案。A2P SMS 和 CPaaS 提供了一套全面的工具和 API,用于将 SMS、语音和聊天等实时通信功能集成到应用程序和服务中。组织越来越多地利用自动短信通知来让客户了解他们的订单、推广产品和服务,以及向员工发送会议提醒。

人工智能等先进技术的出现

AI 越来越多地被整合到 CPaaS 和 A2P SMS 平台中,以实现跨渠道组合的更有效编排,并使客户和企业的互动更有意义。AI 可以预测不同客户在旅程各个阶段的需求,为每个客户生成有针对性的内容,并使他们能够在自己的时间和通过自己选择的渠道与品牌沟通。CPaaS 解决方案通过 AI 带来实时分析功能 - 例如在语音通话/短信期间推断客户情绪的能力,以及在每次互动中提高 CSAT 的行动建议。最后,AI 可以帮助企业全面了解与客户的所有互动,并在跨渠道的零散对话中建立连续性。

A2P SMS 和 CPaaS 市场报告细分分析

有助于得出 A2P SMS 和 CPaaS 市场分析的关键部分是。

  • 根据组件,A2P SMS 和 CPaaS 市场分为解决方案和服务。解决方案部分将在 2023 年占据相当大的市场份额。
  • 按渠道划分,市场分为消息(聊天应用和短信)、语音、电子邮件、网络推送等。消息(聊天应用和短信)部分预计将在 2023 年占据相当大的市场份额。
  • 就企业规模而言,市场分为中小型企业和大型企业。大型企业在 2023 年占据了最大的市场份额。
  • 就行业而言,市场细分为 IT 和电信、BFSI、零售和电子商务、医疗保健等。预计 IT 和电信行业将在 2023 年占据相当大的市场份额。

A2P SMS 和 CPaaS 市场份额按地区分析

A2P SMS 和 CPaaS 市场报告的地理范围主要分为五个地区:北美、亚太地区、欧洲、中东和非洲、南美和中美。

北美的 A2P SMS 和 CPaaS 市场正在经历显著增长,这受到北美企业对 A2P SMS 和 CPaaS 解决方案的需求不断增长以及技术进步等多种因素的推动。

A2P SMS 和 CPaaS 市场报告范围

报告属性细节
2023 年的市场规模754.8亿美元
2031 年市场规模1341.3亿美元
全球复合年增长率(2023 - 2031)7.5%
历史数据2021-2022
预测期2024-2031
涵盖的领域按组件
  • 解决方案
  • 服务
按渠道
  • 信息
  • 嗓音
  • 电子邮件
  • 网页推送
按企业规模
  • 中小企业
  • 大型企业
按行业
  • 信息技术和电信
  • 金融保险业协会
  • 零售与电子商务
  • 卫生保健
覆盖地区和国家北美
  • 我们
  • 加拿大
  • 墨西哥
欧洲
  • 英国
  • 德国
  • 法国
  • 俄罗斯
  • 意大利
  • 欧洲其他地区
亚太
  • 中国
  • 印度
  • 日本
  • 澳大利亚
  • 亚太其他地区
南美洲和中美洲
  • 巴西
  • 阿根廷
  • 南美洲和中美洲其他地区
中东和非洲
  • 南非
  • 沙特阿拉伯
  • 阿联酋
  • 中东和非洲其他地区
市场领导者和主要公司简介
  • 8x8 公司
  • AVAYA 公司
  • IntelePeer 云通讯
  • MessageBIRD BV
  • Plivo 公司
  • 思科系统
  • Twilio 公司
  • Vonage 控股公司
  • VOXIMPLANE(Zingaya, Inc.)
  • 和 Wazo Communication Inc
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

A2P SMS 和 CPaaS 市场新闻和最新发展

A2P SMS 和 CPaaS 市场通过收集一手和二手研究后的定性和定量数据进行评估,其中包括重要的公司出版物、协会数据和数据库。以下列出了 A2P SMS 和 CPaaS 市场的一些发展情况:

  • Syniverse 是“全球连接性最强的公司”,已被创新、电信和娱乐领域的区域领导者 DOCOMO PACIFIC 选为其在关岛和北马里亚纳群岛联邦网络中终止应用到人 (A2P) 流量的主要提供商。与 Syniverse 达成的这项协议使 DOCOMO PACIFIC 在关岛和北马里亚纳群岛联邦的用户能够更可靠地从企业和其他组织接收一次性密码、预约提醒和其他重要短信。(来源:Syniverse,新闻稿,2024 年 4 月)
  • 领先的 CPaaS 公司 Route Mobile Limited(“Route Mobile”)已与 Vodafone Idea Limited(“VIL”)达成独家合作伙伴关系,为 VIL 网络(包括以前的 Vodafone 和 Idea 网络)上的所有 A2P SMS 流量部署和实施其端到端 A2P 货币化解决方案套件。作为此安排的一部分,Route Mobile 将通过部署其人工智能/机器学习 (AI/ML) 驱动的分析防火墙解决方案为 VIL 提供全面的 A2P 货币化解决方案(来源:日立有限公司,新闻稿,2023 年 8 月)
  • 国际连接推动者 BICS 推出了其通信平台即服务 (CPaaS) 产品,为企业提供了一个可定制的工具箱,可轻松通过 API 将语音、短信和 WhatsApp 消息等通信服务集成到他们的服务和工作流程中。(来源:BICS,新闻稿,2023 年 10 月)

A2P SMS 和 CPaaS 市场报告覆盖范围和交付成果

“A2P SMS 和 CPaaS 市场规模和预测(2021-2031)”报告对市场进行了详细分析,涵盖以下领域:

  • 范围内涵盖的所有关键细分市场的全球、区域和国家层面的 A2P SMS 和 CPaaS 市场规模和预测
  • A2P SMS 和 CPaaS 市场趋势,以及驱动因素、限制因素和关键机遇等市场动态
  • 详细的 PEST/波特五力分析和 SWOT 分析
  • A2P SMS 和 CPaaS 市场分析涵盖关键市场趋势、全球和区域框架、主要参与者、法规和最新市场发展
  • 行业格局和竞争分析,涵盖市场集中度、热图分析、知名参与者以及 A2P SMS 和 CPaaS 市场的最新发展
  • 详细的公司简介
  • Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
  • PEST and SWOT Analysis
  • Market Size Value / Volume - Global, Regional, Country
  • Industry and Competitive Landscape
  • Excel Dataset
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


What are the future trends of the A2P SMS and CPaaS market?

Integration of A2P SMS and CPaaS in customer support and service is anticipated to play a significant role in the global A2P SMS and CPaaS market in the coming years.

What is the expected CAGR of the A2P SMS and CPaaS market?

The global A2P SMS and CPaaS market is expected to grow at a CAGR of 7.5% during the forecast period 2024 - 2031.

Which are the leading players operating in the A2P SMS and CPaaS market?

The leading players operating in the A2P SMS and CPaaS market are 8x8 Inc.; AVAYA Inc.; IntelePeer Cloud Communication; MessageBIRD B.V.; Plivo Inc.; Cisco System; Twilio Inc.; Vonage Holding Corp.; VOXIMPLANE (Zingaya, Inc.); and Wazo Communication Inc.

What are the driving factors impacting the global A2P SMS and CPaaS market?

The increasing need to automate communication workflows & processes and the growing demand for CPaaS solutions among customers are the major factors driving the A2P SMS and CPaaS market.

Which region dominated the A2P SMS and CPaaS market in 2023?

North America is expected to dominate the A2P SMS and CPaaS market with the highest market share in 2023.

What would be the estimated value of the A2P SMS and CPaaS market by 2031?

The A2P SMS and CPaaS market size is projected to reach US$ 134.13 billion by 2031.

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The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

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As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

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