2024 年 A2P SMS 市场规模价值 734.9 亿美元,预计到 2031 年将达到 938.3 亿美元;预计 2025 年至 2031 年的复合年增长率为 3.8%。采用丰富的通信服务可能会成为市场的一个主要趋势。
A2P短信市场分析
手机普及率的提高和电子商务的普及是推动A2P SMS 市场发展的关键因素。此外,在预测期内,不断发展的银行和金融服务基础设施可能会为全球 A2P SMS 市场的增长创造重大机遇。富通信服务 (RCS) 的采用预计将在未来几年成为市场上值得关注的趋势。许多企业使用 A2P 通过调查邀请、酒店预订、入住和特别促销来收集反馈,从而提升客户体验。电信公司发送带有验证码的 SIM 卡交换通知以确保交易安全。
A2P SMS 市场概览
应用程序到个人 (A2P) 消息传递(也称为商业或企业 SMS)是一种自动化流程,通常用于营销或服务目的,即从商业应用程序向移动用户发送移动设备上的消息。它允许企业自动发送大量消息,例如双因素身份验证代码、紧急警报、约会提醒和促销内容。与手动发送 SMS 不同,A2P 使公司能够通过自动化系统有效地与广泛的受众进行沟通。这些消息通常通过短代码发送,从而提高了可扩展性和运营效率。A2P 消息传递用于各种基本功能,包括高优先级警报,例如包裹递送通知、反欺诈警告、紧急警报、极端天气更新和约会提醒。在安全方面,这种类型的消息传递通过发送 OTP(即一次性密码)进行交易验证或帐户访问来促进双因素身份验证 (2FA)。在营销方面,A2P 消息集成到全渠道策略中,根据客户互动提供有针对性的内容。零售商和品牌利用此消息传递来传达忠诚度和奖励计划,并发送有关独家优惠和会员福利的最新消息,以提高客户保留率。医疗保健提供商利用 A2P 进行预约确认、药物提醒和测试结果通知,以促进患者参与。
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A2P SMS 市场:

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A2P SMS 市场驱动因素和机遇
手机普及率提高推动市场增长
传统上,智能手机能够发送和接收标准短信。此外,它们还通过多媒体附件、应用通知和交互式内容等功能提供增强的体验;这使得 A2P SMS 成为寻求直接与客户互动、发送通知和推广服务的公司可行的工具。根据 GSM 协会的数据,独立移动用户预计将从 2023 年的近 18 亿增加到 2030 年的约 21 亿。预计到 2030 年,欧洲将拥有约 5.27 亿独立移动用户,与 2023 年的数字相比,这将占总人口的 89%。到 2030 年,拉丁美洲预计将拥有近 4.65 亿独立移动用户,与 2023 年的数字相比,普及率约为 72%。随着用户群的扩大,企业通过沟通有效吸引客户的需求也在增加。
数字化转型步伐加快,创造市场增长机会
数字化转型涉及各种业务功能的自动化,包括客户沟通、订单处理和营销。A2P SMS 通过自动向客户发送及时、个性化的消息,在这种自动化中发挥着关键作用;这减少了人工干预,节省了时间,并确保了更一致的沟通。随着越来越多的企业采用数字解决方案来增强客户参与度,A2P SMS 正成为改善沟通、提高运营效率和建立更牢固的客户关系的重要工具。当企业通过提高自动化程度来简化流程时,它会向客户发送自动通知。例如,亚马逊等电子商务公司使用 A2P SMS 向客户发送实时运输和交付更新。采用这些工具有助于企业实现沟通自动化和规模化,从而提高运营效率。企业无需手动发送通知或更新,而是可以根据客户的操作或事件(例如下订单、付款确认、交付跟踪和订阅续订提醒)自动触发短信。
A2P SMS 市场报告细分分析
有助于得出 A2P SMS 市场分析的关键部分是类型、应用、企业规模和垂直。
- 就类型而言,市场分为传统和托管消息服务以及云 API 消息平台。
- 根据应用,A2P SMS 市场分为推送内容服务、交互式消息服务、促销和营销活动、CRM 服务、身份验证服务等。
- 根据企业规模,市场分为中小型企业和大型企业。
- 按垂直行业划分,A2P SMS 市场分为 BFSI、零售、媒体和娱乐、旅游和交通、医疗保健等。
A2P SMS 市场份额(按地区)分析
- A2P SMS 市场分为五大区域:北美、欧洲、亚太地区 (APAC)、中东和非洲 (MEA) 以及南美和中美。2024 年,亚太地区占据市场主导地位,其次是北美和欧洲。
- 美国、加拿大和墨西哥是北美的主要国家。随着智能手机和移动互联网的普及,消费者越来越依赖移动设备进行通信、购物和服务互动。由于企业通过移动消息与客户互动的需求不断增长,A2P SMS 在北美的采用率正在增长。在北美,A2P SMS 受益于可以轻松访问提供增强交付、安全性和可扩展性的先进技术和平台。对高效国际通信的需求不断增长以及全球业务运营的扩展推动了对可靠和创新解决方案的需求。例如,2025 年 1 月,领先的提供商、技术推动者和 CommTech 参与者值得信赖的合作伙伴 Business Telecommunications Services, Inc. (BTS) 宣布其被任命为 BBIX, Inc. (BBIX) 的独家国际 A2P SMS 聚合器,BBIX 是软银公司 (SoftBank) 的全资子公司和官方国际 A2P SMS 网关。该协议是 BTS、BBIX 和软银五年合作中的一个重要里程碑,它实现了无缝和创新的国际通信解决方案,并将 BTS 定位为企业无缝国际通信的关键推动者。这些发展凸显了可靠的 A2P SMS 服务的重要性,这些服务对于在不断发展的数字环境中保持有效和安全的连接至关重要。
- 欧洲的 A2P SMS 市场分为德国、法国、英国、意大利、俄罗斯和欧洲其他地区。随着该地区手机普及率达到历史最高水平,A2P SMS 为公司提供了有效的客户互动、营销和服务通知渠道。A2P SMS 使企业能够发送针对个人客户需求量身定制的消息,从而帮助组织与其受众建立直接联系。随着欧洲对 A2P SMS 的需求不断增长,公司正在扩展其产品和功能,为企业提供强大而安全的解决方案,并具有灵活性以有效地代表其品牌。诸如字母数字发件人 ID 之类的功能(企业可以发送显示其品牌名称而不是电话号码的消息)对于增强品牌知名度和提高客户参与度变得越来越重要。例如,2023 年 3 月,全球优质 VoIP 通信和 SIP 中继服务提供商 DIDWW 扩大了其 A2P SMS 服务的覆盖范围,将 21 个欧洲国家添加到其支持区域列表中。此次扩展包括奥地利、法国、德国、西班牙和英国等欧洲市场。通过这些新增功能,DIDWW 现在允许企业发送带有保证的字母数字发件人 ID 的短信,从而确保发件人的品牌名称出现在消息中。
A2P SMS 市场区域洞察
Insight Partners 的分析师已详细解释了预测期内影响 A2P SMS 市场的区域趋势和因素。本节还讨论了北美、欧洲、亚太地区、中东和非洲以及南美和中美洲的 A2P SMS 市场细分和地理位置。

- 获取 A2P SMS 市场的区域特定数据
A2P SMS 市场报告范围
报告属性 | 细节 |
---|---|
2024 年的市场规模 | 734.9亿美元 |
2031 年市场规模 | 938.3亿美元 |
全球复合年增长率(2025 - 2031) | 3.8% |
史料 | 2021-2023 |
预测期 | 2025-2031 |
涵盖的领域 | 按类型
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
A2P SMS 市场参与者密度:了解其对业务动态的影响
由于消费者偏好的不断变化、技术进步以及对产品优势的认识不断提高等因素,最终用户需求不断增加,推动了 A2P 短信市场快速增长。随着需求的增加,企业正在扩大其产品范围,进行创新以满足消费者需求,并利用新兴趋势,从而进一步推动市场增长。
市场参与者密度是指在特定市场或行业内运营的企业或公司的分布情况。它表明在给定市场空间中,相对于其规模或总市场价值,有多少竞争对手(市场参与者)存在。
在 A2P SMS 市场运营的主要公司有:
- Twilio公司
- 辛奇公司
- 信息技术有限公司
- 电信设计
- C3ntro电信
- 点选
免责声明:上面列出的公司没有按照任何特定顺序排列。

- 获取 A2P SMS 市场顶级关键参与者概览
A2P SMS 市场新闻和最新发展
A2P SMS 市场通过收集一手和二手研究后的定性和定量数据进行评估,其中包括重要的公司出版物、协会数据和数据库。下面列出了 A2P SMS 市场的一些发展情况:
- Twilio 是一家为领先品牌提供实时个性化体验的客户互动平台提供商,该公司宣布通过其可编程消息传递和验证 API 在全球范围内提供富通信服务 (RCS) 消息传递。RCS 通过在其默认消息应用中引入品牌发件人标识来增强传统消息传递功能,确保客户可以立即识别和信任其消息的来源。通过此更新,企业将能够发送经过验证的消息,以建立信任并提高客户忠诚度 - 所有这些都无需更改代码。
(来源:Twilio,新闻稿,2024 年 9 月)
- Sinch 通过其客户通信云为企业和客户之间提供有意义的对话,该公司宣布在全球推出 SMS for Zoho Desk,这扩展了 Sinch MessageMedia 业界领先的双向 SMS 功能。Sinch MessageMedia 推出的 SMS for Zoho Desk 深化了现有的、备受好评的与 Zoho Suite 的集成,使客户服务团队能够从集中平台轻松管理和快速解决客户查询,从而缩短响应时间并提高客户满意度。
(来源:Sinch AB,新闻稿,2023 年 9 月)
A2P SMS 市场报告覆盖范围和交付成果
“A2P SMS 市场规模和预测(2021-2031 年)”对市场进行了详细分析,涵盖以下领域:
- 范围内涵盖的所有主要细分市场的全球、区域和国家层面的 A2P SMS 市场规模和预测
- A2P SMS 市场趋势,以及驱动因素、限制因素和关键机遇等市场动态
- 详细的 PEST 和 SWOT 分析
- A2P SMS 市场分析涵盖关键市场趋势、全球和区域框架、主要参与者、法规和最新市场发展
- 行业格局和竞争分析,涵盖市场集中度、热图分析、知名参与者以及 A2P SMS 市场的最新发展
- 详细的公司简介
- 历史分析(2 年)、基准年、预测(7 年)及复合年增长率
- PEST 和 SWOT 分析
- 市场规模价值/数量 - 全球、区域、国家
- 行业和竞争格局
- Excel 数据集


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Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
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Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
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常见问题
The global A2P SMS market was estimated to be US$ 73.49 billion in 2024 and is expected to grow at a CAGR of 3.8% during the forecast period 2025 – 2031.
Increase in penetration of mobile phones, proliferation of e-commerce, and rapid pace of digital transformation are the major factors that propel the global A2P SMS market.
Adoption of rich communication services is anticipated to play a significant role in the global A2P SMS market in the coming years.
The key players holding majority shares in the global A2P SMS market are Twilo, Sinch, Infobip, Telesign, and Clickatell.
The global A2P SMS market is expected to reach US$ 93.82 billion by 2031.
The incremental growth expected to be recorded for the global A2P SMS market during the forecast period is US$ 20.33 billion.
Trends and growth analysis reports related to Technology, Media and Telecommunications : READ MORE..
The List of Companies - A2P SMS Market
- Twilio Inc
- Sinch AB
- Infobip Ltd
- Telesign
- C3ntro Telecom
- Clickatell
- Intergo Telecom Ltd
- Concepto Movil LLC
- Tata Communications Ltd.
- Route Mobile
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.