后台劳动力管理市场战略、顶级参与者、增长机会、2031 年分析和预测

  • Report Code : TIPRE00007088
  • Category : Technology, Media and Telecommunications
  • No. of Pages : 150
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预计到 2031 年,后台劳动力管理市场规模将从 2023 年的 39.9 亿美元增至 91.4 亿美元。预计 2023-2031 年期间市场复合年增长率将达到 10.9%。基于云的平台和自动化可能仍是市场的主要趋势。CAGR of 10.9% during 2023–2031. Cloud-based platforms and automation are likely to remain a key trend in the market.

后台劳动力管理市场分析

后台劳动力管理市场由劳动力优化、云部署增加以及对不同监管要求的更高遵守性的需求驱动。更重要的是,疫情对这个市场产生了重大影响,迅速加速了远程和灵活工作安排的采用,并大大增加了对允许远程工作的解决方案的需求。主要市场参与者和采用透明、合理的员工监控系统手段是主要的增长动力。随着物联网和人工智能等新技术的整合,劳动力管理标准的提高也推动了市场的发展。

后台劳动力管理市场概览

后台劳动力管理是指与客户无直接关系的内部业务运营的管理和协调。它包含大量功能,例如会计、库存管理、供应链管理、人力资源、物流和 IT 服务等。后台通过处理与管理、记录维护、数据管理等相关的活动,在支持前台团队的目标和目标方面发挥着重要作用。它可能还涉及对资源、技术和服务的有效管理,以确保组织内部流程的正常流动。后台对于工作量优化、客户和员工满意度以及最终推动运营改进都很重要。

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后台劳动力管理市场:

后台劳动力管理市场
  • Back Office Workforce Management Market
    复合年增长率(2023 - 2031)
    10.9%
  • 2023 年市场规模
    39.9 亿美元
  • 2031 年市场规模
    91.4 亿美元

市场动态

增长动力
  • 对移动劳动力管理应用程序的需求不断增加
未来趋势
  • 基于云的平台和自动化
机会
  • 机器人过程自动化的集成

关键人物

  • 尼斯有限公司
  • 开放文本公司
  • 甲骨文公司
  • 创世系统
  • Alvaria 公司, Inc.
  • Verint 系统公司 Systems, Inc.
  • ActiveOps PLC PLC
  • 卡拉布里亚公司 Inc.
  • 生长期
  • 团队软件

区域概况

Back Office Workforce Management Market
  • 北美
  • 欧洲
  • 亚太
  • 南美洲和中美洲
  • 中东和非洲

市场细分

Back Office Workforce Management Market解决方案
  • 机器人自动化流程
  • 绩效管理
  • 后台优化
  • 过程分析
Back Office Workforce Management Market终端使用行业
  • 信息技术和电信
  • 金融保险业协会
  • 运输
  • 零售和电子商务
  • 政府
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

后台劳动力管理市场驱动因素和机遇

对移动劳动力管理应用程序的需求不断增加

公司越来越多地寻求基于应用程序的解决方案来管理后台员工队伍,以创建智能工作环境。如果担心无法享受移动性带来的好处,那么从长远来看,成本将非常高,因为可能会导致效率低下。在这方面,可以使用移动应用程序来提供一个单一平台,以在整个联网员工群体中创建一致的体验。位置监控使企业能够向整个员工队伍提供相关内容和实时通知,从而创建及时和相关的体验,确保效率、生产力和员工敬业度。移动应用程序使将正式工作日和所有其他详细信息手动记录到数据系统中变得更加容易。它就像一个地方,通过它可以无缝集成所有涉及员工队伍管理的数字接触点。另一方面,将与工作相关的资产整合到一个应用程序中,使企业能够管理工作场所内外员工的顺利工作,并与管理团队和同事进行沟通和协作。人们对基于移动应用程序的劳动力管理解决方案优势的认识不断提高,为后台劳动力管理市场的参与者创造了机会。

机器人过程自动化的集成

市场可能见证的主要趋势之一是将机器人流程自动化纳入后台劳动力管理解决方案。RPA 被定义为一种机制,旨在通过机器人获得更多的操作职责,从而提高效率、生产力和员工参与度。劳动力职责自动化的新一波需求对参与该行业的参与者来说是一个绝佳的机会。它可以用来提升其迎合新业务的能力,这些业务旨在优化运营流程和员工绩效。

后台劳动力管理市场报告细分分析

有助于得出后台劳动力管理市场分析的关键部分是解决方案和最终用途行业。

  • 根据解决方案,市场分为机器人自动化流程、绩效管理、后台优化、流程分析等。绩效管理部门在 2023 年占据了相当大的市场份额。
  • 根据终端使用行业,市场细分为 IT 和电信、BFSI、运输、零售和电子商务、政府等。BFSI 部门在 2023 年占据了相当大的市场份额。

后台劳动力管理市场份额分析(按地区)

后台劳动力管理市场报告的地理范围主要分为五个地区:北美、亚太、欧洲、中东和非洲、南美和中美。

在北美,美国是一个至关重要的市场,大量财富 500 强企业总部设在美国,推动了对后台劳动力管理解决方案的需求。随着远程工作安排的日益普及,基于云的劳动力管理解决方案的采用正在增加,使组织能够有效地监控在不同地点工作的员工的工作时间和工作效率。

后台劳动力管理市场报告范围

报告属性细节
2023 年的市场规模39.9 亿美元
2031 年市场规模91.4亿美元
全球复合年增长率(2023 - 2031)10.9%
史料2021-2022
预测期2024-2031
涵盖的领域按解决方案
  • 机器人自动化流程
  • 绩效管理
  • 后台优化
  • 过程分析
按最终用途行业
  • 信息技术和电信
  • 金融保险业协会
  • 运输
  • 零售和电子商务
  • 政府
覆盖地区和国家北美
  • 我们
  • 加拿大
  • 墨西哥
欧洲
  • 英国
  • 德国
  • 法国
  • 俄罗斯
  • 意大利
  • 欧洲其他地区
亚太
  • 中国
  • 印度
  • 日本
  • 澳大利亚
  • 亚太其他地区
南美洲和中美洲
  • 巴西
  • 阿根廷
  • 南美洲和中美洲其他地区
中东和非洲
  • 南非
  • 沙特阿拉伯
  • 阿联酋
  • 中东和非洲其他地区
市场领导者和主要公司简介
  • 尼斯有限公司
  • 开放文本公司
  • 甲骨文公司
  • 创世系统
  • Alvaria 公司
  • Verint 系统公司
  • ActiveOps PLC
  • 卡拉布里亚公司
  • 生长期
  • 团队软件
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

后台劳动力管理市场新闻和最新发展

后台劳动力管理市场通过收集一手和二手研究后的定性和定量数据进行评估,其中包括重要的公司出版物、协会数据和数据库。以下列出了后台劳动力管理市场的一些发展情况:

  • 面向中小型企业的工作流自动化平台 Zapier 宣布已收购人工智能视频会议工具 Vowel 背后的团队,收购金额不详。Vowel 首席执行官 Andrew Berman 将成为 Zapier 的新任人工智能总监。通过此次收购,Vowel 团队将专注于增强 Zapier 的人工智能自动化能力。

(来源:Inter Zapier Inc.,公司网站,2024 年 3 月)

后台劳动力管理市场报告范围和交付成果

“后台劳动力管理市场规模和预测(2021-2031)”报告对市场进行了详细的分析,涵盖以下领域:

  • 后台劳动力管理市场规模以及范围涵盖的所有关键细分市场的全球、区域和国家层面的预测
  • 后台劳动力管理市场趋势,以及驱动因素、限制因素和关键机遇等市场动态
  • 详细的 PEST/波特五力分析和 SWOT 分析
  • 后台劳动力管理市场分析涵盖关键市场趋势、全球和区域框架、主要参与者、法规和最新市场发展
  • 行业格局和竞争分析,涵盖市场集中度、热点图分析、知名参与者以及后台劳动力管理市场的最新发展
  • 详细的公司简介
  • Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
  • PEST and SWOT Analysis
  • Market Size Value / Volume - Global, Regional, Country
  • Industry and Competitive Landscape
  • Excel Dataset
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


What is the expected CAGR of the back office workforce management market?

The market is projected to record a CAGR of 10.9% during 2023–2031.

What would be the estimated value of the back office workforce management market by 2031?

The market is expected to reach a value of US$ 9.14 billion by 2031.

Which are the leading players operating in the back office workforce management market?

NICE Ltd., Open Text Corporation, Oracle Corporation, Genesys, Alvaria, Inc., Verint Systems, Inc., ActiveOps PLC, Calabrio Inc., Intradiem, and Team Software are key players in the market.

What are the future trends in the back office workforce management market?

Cloud-based platforms and automation is a key trend in the market.

What are the driving factors impacting the back office workforce management market?

Increasing demand for mobile workforce management apps is driving the market.

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The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.