BFSI 中的聊天机器人市场规模和预测(2021 - 2031 年)、全球和地区份额、趋势和增长机会分析报告范围:按组件(解决方案、服务);部署类型(本地、云);使用情况(网站、联络中心、社交媒体、移动平台)和地理位置(北美、欧洲、亚太地区以及南美洲和中美洲)

  • Report Code : TIPRE00012439
  • Category : Technology, Media and Telecommunications
  • No. of Pages : 150
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预计 2023 年至 2031 年期间 BFSI 市场中的聊天机器人的复合年增长率为 27.4%,市场规模将从 2023 年的 XX 百万美元扩大到 2031 年的 XX 百万美元。

报告按组件(解决方案、服务)、部署类型(本地、云)、使用情况(网站、联系中心、社交媒体、移动平台)进行细分。全球分析进一步细分为区域和主要国家。报告以美元为单位提供上述分析和细分的价值

报告目的

The Insight Partners 发布的《BFSI 市场中的聊天机器人》报告旨在描述当前形势和未来增长、主要驱动因素、挑战和机遇。这将为各种业务利益相关者提供见解,例如:

  • 技术提供商/制造商:了解不断变化的市场动态并了解潜在的增长机会,从而能够做出明智的战略决策。
  • 投资者:对市场增长率、市场财务预测以及整个价值链中存在的机会进行全面的趋势分析。
  • 监管机构:监管市场政策和警察活动,旨在最大限度地减少滥用行为,维护投资者的信任和信心,维护市场的完整性和稳定性。

 

BFSI 市场细分中的聊天机器人

 

成分

  • 解决方案
  • 服务

部署类型

  • 本地

用法

  • 网站
  • 联系中心
  • 社交媒体
  • 移动平台

地理

  • 北美
  • 欧洲
  • 亚太
  • 南美洲和中美洲
  • 中东和非洲

地理

  • 北美
  • 欧洲
  • 亚太
  • 南美洲和中美洲
  • 中东和非洲

 

定制此报告以满足您的需求

您可以免费定制任何报告,包括本报告的部分内容、国家级分析、Excel 数据包,以及为初创企业和大学提供优惠和折扣

BFSI 市场中的聊天机器人:战略洞察

Chatbot in BFSI Market
  • 获取此报告的关键市场趋势。
    这个免费样品将包括数据分析,从市场趋势到估计和预测。

 

BFSI 市场中的聊天机器人增长动力

  • 增强客户体验和参与度:银行、金融服务和保险 (BFSI) 行业对增强客户服务和参与度的需求日益增长,这是推动聊天机器人普及的关键因素。聊天机器人提供即时、全天候的客户支持,解答疑问、处理交易并实时提供个性化的财务建议。由于客户期望获得更快、更便捷的服务,聊天机器人使 BFSI 机构能够提供高效、可扩展且经济高效的解决方案。通过自动执行余额查询、贷款申请和保险索赔等日常任务,聊天机器人可以改善用户体验、简化服务交付并减少等待时间,从而有助于提高客户满意度和忠诚度。
  • 降低成本和提高运营效率:在竞争激烈的 BFSI 领域,降低成本和提高运营效率对于保持盈利能力至关重要。聊天机器人通过自动执行传统上由人工代理执行的重复性任务(例如回答常见问题、处理客户请求和处理交易查询)来帮助降低运营成本。通过部署聊天机器人,BFSI 组织可以减少对大型客户服务团队的需求,从而降低劳动力成本。此外,聊天机器人可以全天候运行,同时处理多个客户查询,从而提高效率。这种经济高效的自动化解决方案正在鼓励 BFSI 参与者越来越多地采用聊天机器人来优化其运营并增强服务交付。

BFSI 市场聊天机器人的未来趋势

  • 人工智能驱动的先进功能:人工智能和机器学习的集成增强了聊天机器人的功能,使其更加智能和灵活。它可以处理复杂的客户查询,提供个人理财建议,并有效地检测欺诈行为。使用人工智能驱动的技术可以提高客户服务的效率,还可以提高为客户提供财务活动指导的准确性,并增加安全措施,以改变企业与客户的关系并确保其业务运营的安全。
  • 全渠道整合:BFSI 领域的另一个重要趋势是跨多个通信渠道整合聊天机器人,从而创造全渠道客户服务体验。客户现在希望在网站、移动应用程序、社交媒体和语音助手等各种平台上实现无缝交互。可以跨这些渠道运行的聊天机器人可确保一致的体验,让客户可以在不丢失上下文的情况下从一个平台切换到另一个平台。这种全渠道方法提高了可访问性,提高了客户满意度并提高了参与度。BFSI 机构越来越多地投资于全渠道聊天机器人解决方案,以满足对多平台、统一服务体验日益增长的需求。

BFSI 市场机会中的聊天机器人

  • 个性化金融服务:BFSI 市场中的聊天机器人为提供个性化金融服务提供了重要机会。聊天机器人能够处理大量客户数据,可以提供量身定制的产品推荐、投资建议和财务规划服务。通过分析客户行为和偏好,聊天机器人可以提供有关贷款选项、信用卡优惠和保险政策的定制见解,帮助客户做出明智的决定。这种个性化程度提高了客户参与度和忠诚度,使聊天机器人成为希望增强以客户为中心的产品并在竞争激烈的市场中脱颖而出的金融机构的有吸引力的解决方案。
  • 改进欺诈检测和风险管理:BFSI 领域的聊天机器人也为改进欺诈检测和风险管理提供了机会。通过与人工智能分析相结合,聊天机器人可以实时监控客户交易并标记可疑活动,例如异常登录尝试或异常交易模式。这种主动方法有助于防止欺诈,增强金融机构及其客户的安全性。此外,聊天机器人可以通过多因素身份验证协助验证客户身份,进一步降低欺诈风险。随着金融机构优先考虑安全性,聊天机器人正成为增强欺诈检测能力和整体风险管理策略的重要工具。

 

BFSI 市场区域洞察中的聊天机器人

Insight Partners 的分析师已详细解释了预测期内影响 BFSI 市场聊天机器人的区域趋势和因素。本节还讨论了 BFSI 市场中的聊天机器人细分市场和北美、欧洲、亚太地区、中东和非洲以及南美和中美洲的地理位置。

Chatbot in BFSI Market
  • 获取 BFSI 市场中聊天机器人的区域特定数据

BFSI 市场中的聊天机器人报告范围

报告属性细节
2023 年的市场规模XX 百万美元
2031 年市场规模XX 百万美元
全球复合年增长率(2023 - 2031)27.4%
史料2021-2022
预测期2024-2031
涵盖的领域按组件
  • 解决方案
  • 服务
按部署类型
  • 本地
按用途
  • 网站
  • 联系中心
  • 社交媒体
  • 移动平台
覆盖地区和国家北美
  • 我们
  • 加拿大
  • 墨西哥
欧洲
  • 英国
  • 德国
  • 法国
  • 俄罗斯
  • 意大利
  • 欧洲其他地区
亚太
  • 中国
  • 印度
  • 日本
  • 澳大利亚
  • 亚太其他地区
南美洲和中美洲
  • 巴西
  • 阿根廷
  • 南美洲和中美洲其他地区
中东和非洲
  • 南非
  • 沙特阿拉伯
  • 阿联酋
  • 中东和非洲其他地区
市场领导者和主要公司简介
  • 24/7 客户公司
  • Acuvate(BotCore)
  • 艾沃
  • 安博托
  • 人工解决方案
  • 创意虚拟有限公司
  • 益加公司
  • Inbenta 技术公司
  • Next IT 公司

 

BFSI 市场参与者密度中的聊天机器人:了解其对业务动态的影响

由于消费者偏好的不断变化、技术进步以及对产品优势的认识不断提高等因素,最终用户需求不断增加,推动了 BFSI 市场聊天机器人市场快速增长。随着需求的增加,企业正在扩大其产品范围,进行创新以满足消费者需求,并利用新兴趋势,从而进一步推动市场增长。

市场参与者密度是指在特定市场或行业内运营的企业或公司的分布情况。它表明在给定市场空间中,相对于其规模或总市场价值,有多少竞争对手(市场参与者)存在。

在 BFSI 市场运营聊天机器人的主要公司有:

  1. 24/7 客户公司
  2. Acuvate(BotCore)
  3. 艾沃
  4. 安博托
  5. 人工解决方案

免责声明上面列出的公司没有按照任何特定顺序排列。


Chatbot in BFSI Market

 

  • 获取 BFSI 市场聊天机器人顶级关键参与者概述

 

 

主要卖点

 

  • 全面覆盖:该报告全面涵盖了 BFSI 市场中聊天机器人的产品、服务、类型和最终用户的分析,提供了整体概况。
  • 专家分析:报告基于对行业专家和分析师的深入了解而编写。
  • 最新信息:该报告涵盖了最新信息和数据趋势,确保了其与业务的相关性。
  • 定制选项:此报告可以定制以满足特定客户要求并恰当地适应业务策略。

因此,BFSI 市场聊天机器人研究报告有助于引领解码和了解行业情景和增长前景。尽管可能存在一些合理的担忧,但本报告的总体优势往往大于劣势。

  • Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
  • PEST and SWOT Analysis
  • Market Size Value / Volume - Global, Regional, Country
  • Industry and Competitive Landscape
  • Excel Dataset
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


What are the options available for the customization of this report?

Some of the customization options available based on the request are an additional 3-5 company profiles and country-specific analysis of 3-5 countries of your choice. Customizations are to be requested/discussed before making final order confirmation# as our team would review the same and check the feasibility

What are the deliverable formats of the market report?

The report can be delivered in PDF/PPT format; we can also share excel dataset based on the request

What are the future trends of the chatbot in BFSI market?

AI-powered advanced capabilities to play a significant role in the global chatbot in BFSI market in the coming years

What are the driving factors impacting the global chatbot in BFSI market?

Improved customer experience and cost reduction and efficiency are the major factors driving the chatbot in BFSI market

What is the expected CAGR of the chatbot in BFSI market

The Chatbot in BFSI Market is estimated to witness a CAGR of 27.4% from 2023 to 2031

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The List of Companies

1. 24/7 Customer Inc.
2. Acuvate (BotCore)
3. Aivo
4. Anboto
5. Artificial Solutions
6. Creative Virtual Ltd.
7. eGain Corporation
8. Inbenta Technologies Inc.
9. Next IT Corp.
10. Nuance Communications, Inc.

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The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.