Chatbot Market Size, Share and Scope 2031
聊天机器人市场规模预计将从 2023 年的 56 亿美元增至 2031 年的 319.5 亿美元。预计 2023 年至 2031 年聊天机器人市场的复合年增长率为 24.3%。该市场主要是由消息应用程序的主导地位不断提高以及对客户分析的需求不断增长所推动的。
聊天机器人市场分析
生成模型可以增强聊天机器人的自然语言处理(NLP)技能,从而提高对人类语言的理解和响应。 GPT-4 等生成模型可以提高聊天机器人对用户偏好和习惯的理解,从而提供更有针对性的建议和支持。由于消息应用程序越来越受欢迎,将聊天机器人与消息应用程序集成可以带来更高的投资回报,因为通过客户首选的应用程序与客户联系可以改善用户体验。
聊天机器人市场概述
近年来,聊天机器人市场显着增长。提供 24x7 客户服务和通过将职责委托给聊天机器人来降低运营成本的必要性,以及客户对自助服务操作的渴望的激增,都导致了需求的增加。这可能与个人对社交网站上的消息应用程序的日益偏好有关。同样,预计为与消息应用程序集成而设计的聊天机器人未来也会出现很高的市场需求。此外,随着组织努力实现销售和客户服务自动化,聊天机器人越来越受欢迎。聊天机器人的使用可以让企业以更低的成本提供及时的服务。
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聊天机器人市场:
年均复合增长率(2023 - 2031)24.3%- 2023 年市场规模
56 亿美元 - 2031 年市场规模
319.5 亿美元
市场动态
- 创建自学聊天机器人以提供类人对话体验的举措
- 语音聊天机器人的增长趋势
- �聊天机器人中生成模型的使用增加
关键人物;主力;重要一员
- 亚马逊网络服务
- 人工解决方案
- 创意虚拟列兵。有限公司
- CX公司
- 易嘉公司
- IBM公司
- 英本塔科技有限公司
- 微软
- 纽安斯通讯公司
- Verint 系统公司
区域概况
- 北美
- 欧洲
- 亚太
- 南美洲和中美洲
- 中东和非洲
市场细分
- 解决方案与服务
- 本地和云
- 网站
- 联络中心
- 社交媒体
- 移动平台
- 教育
- 零售与电子商务
- BFSI
- 卫生保健
- 旅游观光
- 其他的
- 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。
聊天机器人市场驱动因素和机遇
在聊天机器人中增加使用生成模型以支持市场
最近,人工智能取得了长足的发展,特别是在生成人工智能和法学硕士方面。深度学习驱动的模型通过识别大量数据集中的模式来生成新的内容。 OpenAl 的聊天机器人 ChatGPT 使用 GPT-3.5 语言模型生成可识别上下文的类人散文。除了文本到文本之外,生成式 AI 还可以转换图像、视频、3D 模型、音乐等。生成式人工智能使企业能够更快、更高效地为产品、服务和解决方案生成独特的想法。 Generative Al 为组织提供数据驱动的知识,以做出明智的决策,并减少与产品开发和营销周期相关的费用。
创建自学聊天机器人以提供类人对话体验的举措
聊天机器人可以适应不断变化的环境,并从其行为、经验和结论中学习。聊天机器人可以快速分析数据并提供多种语言的支持,使客户更容易找到所需的信息。自学习机器人使用数据驱动的行为、NLP 技术和监督机器学习来提供更自然的通信。他们可以从错误中吸取教训。人们正在努力创建自学聊天机器人。自学习聊天机器人提供个性化且适当的响应,增强消费者体验。聊天机器人继续从用户交互中学习。
聊天机器人市场报告细分分析
有助于推导聊天机器人市场分析的关键部分是组件、部署、使用组织规模和最终用户。
- 根据组件,聊天机器人市场分为解决方案和服务。
- 根据部署,聊天机器人市场分为本地和云。
- 根据使用情况,聊天机器人市场分为网站、联络中心、社交媒体和移动平台。
- 根据最终用户,聊天机器人市场分为教育、零售和电子商务、BFSI、医疗保健、旅行和旅游等。
按地理位置划分的聊天机器人市场份额分析
聊天机器人市场报告的地理范围主要分为五个地区:北美、亚太地区、欧洲、中东和非洲、南美洲/中南美洲。亚太地区正在经历巨大的工业化,这增加了市场对聊天机器人的需求。中国、印度、印度尼西亚、越南、马来西亚、菲律宾和泰国等新兴国家不断增长的零售和电子商务行业加速了商家和电子商务公司所有者对聊天机器人的高需求和广泛接受。
聊天机器人市场报告范围
报告属性 | 细节 |
---|---|
2023年市场规模 | 56亿美元 |
2031 年市场规模 | 319.5亿美元 |
全球复合年增长率(2023 - 2031) | 24.3% |
历史数据 | 2021-2022 |
预测期 | 2024-2031 |
涵盖的细分市场 | 按 �组件
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
- 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。
聊天机器人市场新闻和最新动态
聊天机器人市场是通过收集初级和二级研究后的定性和定量数据来评估的,其中包括重要的公司出版物、协会数据和数据库。以下是市场发展的列表:
- 2023 年 4 月,Zendesk 与美国著名人工智能研究实验室 OpenAI 合作。该公司将为用户提供人工智能支持的解决方案,以简化客户体验和客户服务员工的票据生成活动。 Zendesk 和 OpenAI 正在合作,通过将 Zendesk 的专有基础模型与 OpenAI 集成来提高其功能。
(来源:Zendesk,新闻稿,2021 年)
- 2023 年 1 月,Kore.ai 表示将在纽约市全国零售商联合会 (NRF 2023) 展会上首次亮相 RetailAssist,这是一种针对零售行业的对话式销售助理解决方案。
(来源:Kore.ai,新闻稿,2023 年)
聊天机器人市场报告覆盖范围和可交付成果
《聊天机器人市场规模和预测(2021-2031)》报告对涵盖以下领域的市场进行了详细分析:
- 范围内涵盖的所有关键细分市场的全球、区域和国家层面的市场规模和预测
- 市场动态,例如驱动因素、限制因素和关键机遇
- 未来主要趋势
- 详细的 PEST/波特五力分析和 SWOT 分析
- 全球和区域市场分析,涵盖主要市场趋势、主要参与者、法规和最新市场发展
- 行业格局和竞争分析,涵盖市场集中度、热图分析、知名参与者和最新发展
- 详细的公司简介
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
The global chatbot market was estimated to be US$ 5.60 billion in 2023 and is expected to grow at a CAGR of 24.3% during the forecast period 2023 - 2031.
Increased use of generative models in chatbots is the major factors that propel the global chatbot market.
The growing trend of speech-enabled chatbots is anticipated to play a significant role in the global chatbot market in the coming years.
The key players holding majority shares in the global chatbot market are Amazon Web Services, Artificial Solutions, Creative Virtual Pvt. Ltd., CX Company, and eGain Corporation.
The global chatbot market is expected to reach US$ 31.95 billion by 2031.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.