Cloud Communication Platform Market Scope (2021-2031)
云通信平台市场规模预计将从 2023 年的 72.7 亿美元增至 2031 年的 440.7 亿美元。预计 2023-2031 年市场复合年增长率为 25.3%。人工智能和机器学习技术的集成可能仍然是市场的主要趋势。
云通信平台市场分析
自带设备(BYOD)的兴起趋势强调提供灵活的工作选择,有利于云通信平台市场的增长。
云通信平台市场概况
“云”一词是指由用户通过互联网访问的互连计算机平台、网络和应用程序组成的复杂系统。所有处理、存储、网络和应用程序资源都可以通过 Internet 访问,而不需要在工作场所使用大型计算机(服务器)来存储和交换文件。主要供应商提供了大量的处理能力,而您的团队只使用了其中的一部分。这使得团队可以在任何时候仅访问他们所需的计算能力或存储量,而不必管理大型服务器。这使得 IT 团队能够专注于对组织最重要的事情,而不是确保服务器安全、冷却和维护的复杂问题。使用云通信平台将大大降低成本,同时提高公司的敏捷性。
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云通信平台市场:
年均复合增长率(2023 - 2031)25.3%- 2023 年市场规模
72.7 亿美元 - 2031 年市场规模
440.7 亿美元
市场动态
- 自带设备的需求不断增加
- 人工智能和机器学习技术的集成
- 统一通信 (UC) 的使用不断增长
关键人物;主力;重要一员
- ?8X8,公司
- 阿瓦亚公司
- 呼火
- 思科系统公司
- 网络富特里斯
- 沃纳奇
- 普利沃公司
- 电信公司
- 特维里奥公司
- 因特拉多
区域概况
- 北美
- 欧洲
- 亚太
- 南美洲和中美洲
- 中东和非洲
市场细分
- 解决方案与服务
- 中小企业
- 大型企业
- BFSI
- 信息技术与电信
- 卫生保健
- 零售
- 政府
- 教育
- 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。
云通信平台市场驱动因素和机遇
自带设备迎合市场的需求不断增长
BYOD(自带设备)政策允许员工将其个人设备用于公司目的。这种做法涉及将数据存储在云上。可以随时随地查看数据,没有任何挑战。 BYOD 在企业领域的增长趋势是全球云通信平台市场的关键推动因素。移动性被认为是中小企业最重要的三大协作趋势之一,约 67% 的员工现在在工作中使用自己的设备,近 39% 的企业采用正式的 BYOD 政策。通过为员工的设备提供云服务,中小企业可以让员工在家中或办公室访问执行任务所需的一切。
此外,根据思科系统公司的报告,BYOD 概念提高了员工的生产力。它还显示,36% 的用户效率极高。云通信平台供应商正在不断构建基础设施,通过连接企业社交媒体和安全策略门户等应用程序来支持企业部门的 BYOD 实施,其中许多都导致托管移动服务 (MMS)。
统一通信 (UC) 的使用不断增长
UC 技术允许集成支持实时通信 (RTC)(例如 IP 电话 (VoIP))和异步通信(例如持久聊天)的软件,确保最终用户能够简单、快速地访问所有内容。来自任何物理位置或数字设备的一致环境中的重要工具。许多统一通信产品整合甚至依赖团队协作工具,这些工具具有以消息传递为中心的流程以及实时文件共享和注释等协作功能。这些下一代 UC 系统通常称为统一通信和协作 (UCC)。
云通信平台市场报告细分分析
有助于得出云通信平台市场分析的关键部分是组件、企业规模和行业。
- 根据组件,市场按解决方案和服务进行细分。 2023 年,解决方案领域占据了重要的市场份额。
- 根据企业规模,市场分为中小企业和大型企业。 2023年,大型企业细分市场占据更大的市场份额。
- 根据行业,市场分为 BFSI、IT 和电信、医疗保健、零售、政府、教育等。 2023 年,IT 和电信领域占据最大市场份额。
按地域划分的云通信平台市场份额分析
云通信平台市场报告的地理范围主要分为五个地区:北美、亚太地区、欧洲、中东和非洲、南美洲和中美洲。
2023 年,北美在云通信平台市场占据主导地位。这种主导地位与该地区云服务使用量的增加有关。各种基于云的服务提供商的存在也促进了北美市场的增长。此外,谷歌等云提供商的成功证明了云平台的功效和成本效益。云通信提供语音、数据和视频服务,为消费者提供比本地或区域提供商更多的选择。云通信的吸引力促进了云通信系统的发展。
云通信平台市场报告范围
报告属性 | 细节 |
---|---|
2023年市场规模 | 72.7亿美元 |
2031 年市场规模 | 440.7亿美元 |
全球复合年增长率(2023 - 2031) | 25.3% |
历史数据 | 2021-2022 |
预测期 | 2024-2031 |
涵盖的细分市场 | 按组件
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
- 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。
云通信平台市场新闻和最新动态
云通信平台市场是通过收集初级和二级研究后的定性和定量数据来评估的,其中包括重要的企业出版物、协会数据和数据库。以下列出了云通信平台市场的一些发展:
- Vonage 是帮助企业加速数字化转型的全球云通信领导者,也是爱立信的一部分,它扩展了其 Vonage Premier for Service Cloud Voice 解决方案,包括与 Salesforce Einstein Conversation Insights 的集成。这些人工智能驱动的洞察和分析将使品牌能够通过智能的全球呼叫功能增强座席和客户体验 - 所有这些都在 Salesforce Service Cloud Voice 中实现。 (来源:Vonage,新闻稿,2024 年 5 月)
- 思科以安全平台战略为基础,推出统一网络平台。 (来源:思科,新闻稿,2023 年 6 月)
云通信平台市场报告范围和可交付成果
《云通信平台市场规模及预测(2021-2031)》报告对以下领域的市场进行了详细分析:
- 云通信平台市场规模以及全球、区域和国家层面涵盖的所有主要细分市场的预测
- 云通信平台市场趋势以及市场动态,例如驱动因素、限制因素和关键机遇
- 详细的 PEST/波特五力分析和 SWOT 分析
- 云通信平台市场分析,涵盖主要市场趋势、全球和区域框架、主要参与者、法规和最新市场发展
- 行业格局和竞争分析,包括市场集中度、热图分析、知名参与者以及云通信平台市场的最新发展
- 详细的公司简介
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
North America dominated the cloud communication platform market in 2023.
The rising trend of bring-your-own-device (BYOD) with the emphasis on offering flexible work options is favoring the cloud communication platform market growth.
The integration of AI and ML technologies is likely to remain a key trends in the market.
8X8, INC, Avaya Inc., CallFire, Cisco Systems, Inc., and NetFortris are among the leading cloud communication platform market.
The estimated value of the cloud communication platform market is expected to reach US$ 44.07 billion by 2031.
The market is expected to grow at a CAGR of 25.3% over the forecast period.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.