2027 年全球云 PBX 市场报告(按细分市场、地域、动态、最新发展和战略见解)

  • Report Code : TIPTE00002435
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 157
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[研究报告] 2018 年云 PBX 市场价值为 50.681 亿美元,预计在 2019-2027 年预测期内复合年增长率为 15.5%。

互联网是继人造光之后最具革命性的创新之一。它改变了我们的运作、工作、思考以及职业和个人生活的方式。云 PBX 的发展是一项依赖于互联网支持的进步,这可以说是它辉煌的最大原因。PBX 系统是一种应答呼叫并将其路由到所需部门或用户分机的系统。传统的 PBX 系统是笨重的物理机器,需要大量的存储空间。这些庞然大物背后的财务投入是相当大的,限制了它们的用户界面。云版本是 PBX 系统中急需的升级,它提供了出色的呼叫管理、路由功能、存储容量和其他附加功能,但没有人工操作的现场 PBX 机器的麻烦和成本。全球云 PBX 市场的增长归因于许多小公司越来越多地采用这种流行技术,这些小公司迄今为止一直无法享受 PBX 系统提供的好处。

 

未来的趋势

任何与技术相关的发布都具有强烈的吸引眼球的趋势,并激起精通技术的人士的兴趣。随着云服务进入增长阶段,从最初的介绍阶段(当时没有人知道这一奇迹)发展而来,现在许多公司已经开始了解和欣赏云 PBX 服务的辉煌,张开双臂欢迎这一创新。虽然我们并不完全知道它会收到什么样的反响,也无法预测它会对将其整合到其常规运作模式中的公司的未来产生什么影响;但专家们正在等待有利的结果,从其初期的销售情况来看,他们可能是正确的。总而言之,我们可以对市场表现良好做出有根据的猜测。

 

驱动程序

 

企业对有效沟通的需求日益增加

对于任何拥有多个部门、众多员工不断合作以产生高质量产出的组织来说,沟通都是不可或缺的。沟通有助于提出想法并启动实施过程,这可能会彻底改变公司的发展轨迹。了解对话在这样一个系统中的重要性后,我们都能理解任何企业都需要 PBX 系统。云 PBX 凭借其尖端技术和由此产生的速度,将其更进一步,这归功于其基于互联网的系统。成本效益让许多小型企业和初创企业体验了这项技术,而且无需占用物理空间,这使该产品备受瞩目。

 

定制研究以满足您的需求

我们可以优化和定制标准产品无法满足的分析和范围。这种灵活性将帮助您获得业务规划和决策所需的准确信息。

全球云 PBX 市场:

全球云 PBX 市场
  • Global Cloud PBX Market
    复合年增长率(2018 - 2027)
    15.5%
  • 2018 年市场规模
    50.7 亿美元
  • 2027 年市场规模
    182.3 亿美元

市场动态

增长动力
  • 財政部
  • 財政部
  • 財政部
未来的趋势
  • 財政部
  • 財政部
  • 財政部
机会
  • 財政部
  • 財政部
  • 財政部

关键人物;主力;重要一员

  •  
  • 3CX
  • 8x8 公司
  • AT&T 公司
  • 康卡斯特公司
  • SORS 全球
  • Avaya 公司
  • 沃伊塞德有限公司
  • 思科
  • 微软

区域概况

Global Cloud PBX Market
  • 北美
  • 欧洲
  • 亚太
  • 南美洲和中美洲
  • 中东和非洲

市场细分

Global Cloud PBX Market企业规模
  • 大型企业和中小企业
Global Cloud PBX Market按最终用户
  • 信息技术和电信
  • 金融保险业协会
  • 卫生保健
  • 零售
  • 制造业
  • 其他的
Global Cloud PBX Market地理
  • 北美
  • 欧洲
  • 亚太地区
  • 中东和非洲
  • 南美洲和中美洲
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

 

运营成本的降低推动了云 PBX 的采用

云 PBX 最吸引人的功能是其一系列通信选项(音频、视频、文本、消息传递),这使得它优于市场上的同类产品。IP 地址使这一切变得轻而易举,并继续提供无数其他好处。尽管云服务具有诱人的优势,但成本效益被认为是其在市场上取得巨大成功的主要原因。它为大型和小型企业打开了机遇之门,为它们提供了竞争的基础。

 

限制

 

网络犯罪日益增多引发安全担忧

伟大的创新伴随着更大的威胁。互联网是一个包罗万象的平台,因此很容易受到入侵者的攻击。由于云通过互联网运行,因此云 PBX 在网络安全方面存在一些缺点。已知有窃听陌生人获取敏感信息的情况,在极端情况下,还会获得操纵监控工具的权限。这一重大问题阻碍了云 PBX 市场的增长。

 

市场细分

 

按企业规模:

 

大型企业广泛使用基于云的服务,使该领域成为领先者

根据企业规模,全球云 PBX 市场分为中小型企业 (SME) 和大型企业。2018 年,大型企业部门按产品占据了最大的市场份额。全球 75% 的企业都屈服于云服务的吸引力。任何拥有大量员工(800 人或更多)的大型公司都面临着许多问题。说到协调,由于员工可能分布在几个不同的地方,有时很难在不出现任何沟通错误的情况下传达信息。在这种情况下,PBX 系统成为绝对必要的。传统的 PBX 系统需要维护和维修。这种系统的设置成本很高。因此,云 PBX 服务似乎是更好的选择,因为使用更好的资本货物通常会直接影响员工的生产力,从而增加利润。这是基于云的 PBX 对大型企业的主要吸引力。

 

按最终用户:

 

市场参与者的大量投资已将该领域推至顶峰

根据最终用户范围,全球云 PBX 市场分为 IT 和电信、BFSI、医疗保健、零售、制造等。2018 年,IT 和电信部门占据了最大的市场份额。对于从事 IT 和技术领域的公司来说,竞争非常激烈。在任何业务方面落后都不是选择。加强员工之间的沟通对于企业的成功来说比许多人预期的更重要。云 PBX 提供了一个即时有效协作的平台。为了更加谨慎地对待自己的缺点并击败竞争对手,IT 公司已经准备好采用云服务。

 

区域分析 

全球云 PBX 市场分为北美、欧洲、亚太、中东和非洲以及南美和中美。

北美拥有最大的云 PBX 市场。美国拥有最大的云 PBX 市场,预计在可预见的未来将进一步增长。美国是发展的先驱,这在很大程度上归功于技术采用的迅速采用。公司还倾向于使用基于云的通信来帮助他们记录任何重要的通信,这些通信可以在以后轻松用作参考,尤其是在涉及创意时。许多大型行业都设在美国,这一事实促使该地区广泛使用云 PBX,因为它在大型行业和企业中得到广泛使用。

亚太地区预计将成为云 PBX 市场增长最快的地区。在日本和韩国,由于采用云服务的人数不断增加,以及云技术主要参与者的技术进步,市场预计将大幅增长。

 

主要市场参与者

 

  • 3CX(美国)
  • 8X8, Inc(美国)
  • AT&T 公司(美国)
  • Avaya Inc(美国)
  • 思科系统公司(美国)
  • 康卡斯特公司(美国)
  • 微软公司(美国)
  • Ringcentral, Inc(美国)
  • Voyce, Ltd(英国)
  • Sors Global(美国)

 

云 PBX 市场报告范围

报告属性细节
2018 年市场规模50.7 亿美元
2027 年市场规模182.3亿美元
全球复合年增长率(2018 - 2027)15.5%
历史数据2016-2017
预测期2019-2027
涵盖的领域按企业规模
  • 大型企业和中小企业
由最终用户
  • 信息技术和电信
  • 金融保险业协会
  • 卫生保健
  • 零售
  • 制造业
  • 其他的
覆盖地区和国家北美
  • 我们
  • 加拿大
  • 墨西哥
欧洲
  • 英国
  • 德国
  • 法国
  • 俄罗斯
  • 意大利
  • 欧洲其他地区
亚太
  • 中国
  • 印度
  • 日本
  • 澳大利亚
  • 亚太其他地区
南美洲和中美洲
  • 巴西
  • 阿根廷
  • 南美洲和中美洲其他地区
中东和非洲
  • 南非
  • 沙特阿拉伯
  • 阿联酋
  • 中东和非洲其他地区
市场领导者和主要公司简介
  •  
  • 3CX
  • 8x8 公司
  • AT&T 公司
  • 康卡斯特公司
  • SORS 全球
  • Avaya 公司
  • 沃伊塞德有限公司
  • 思科
  • 微软
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

 

主要进展:

  • 2019 年 5 月:

    Zoom Video Communications 是一家企业视频优先统一通信解决方案提供商,该公司与 RingCentral 签署了一份为期多年的合作协议。此次协议的延长将使 RingCentral 客户能够继续用一流的解决方案取代其传统的本地通信基础设施,该解决方案充分利用了 RingCentral 的云 PBX 和 Zoom 的视频通信平台的综合优势。
  • 2018 年 7 月:

    8x8, Inc. 宣布推出其下一代智能云解决方案,用于视频会议、联络中心、语音和团队消息传递等服务。该解决方案通过集成联络中心和统一通信环境而开发,特别适用于大型企业。这些解决方案特别针对零售、医疗保健、制造、技术和公用事业部门。
  • 2017 年 10 月:

    BroadSoft 是一家领先的基于云的呼叫和联系中心服务提供商,已与思科达成收购协议。此次收购有望增强思科为其大小帝国所有者提供强大的基于云的 PBX 解决方案套件的能力。
  • 2017 年 7 月:

    RingCentral 宣布推出 TELUS Business Connect Mobile,扩大 TELUS 面向加拿大企业的云通信产品组合。这款基于云的新型移动产品可在智能手机和平板电脑上使用企业级 PBX 电话系统的功能,无需固定电话或昂贵的现场设备。

 

报告范围

全球云 PBX 市场研究报告提供了有关市场份额、规模、趋势和机会的详细见解。它简要介绍了影响市场波动的驱动因素和限制因素的作用。此外,还详细阐述了行业格局、市场概况和全球业务分析,以帮助确定未来的业务投资。报告重点介绍了近期发展的领先市场参与者,并提到了产品发布、扩张和收购。

  • Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
  • PEST and SWOT Analysis
  • Market Size Value / Volume - Global, Regional, Country
  • Industry and Competitive Landscape
  • Excel Dataset
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

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The List of Companies - Cloud PBX Market

  1. 3CX
  2. 8x8, Inc.
  3. AT&T Inc.
  4. Comcast Corporation
  5. SORS Global
  6. Avaya Inc.
  7. Voyced Ltd.
  8. Cisco
  9. Microsoft
  10. RingCentral, Inc.

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The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.