通信平台即服务 (CPaaS) 市场预计在 2023 年至 2031 年期间的复合年增长率为 24.4%,市场规模将从 2023 年的 XX 百万美元扩大到 2031 年的 XX 百万美元。
报告按类型(定制服务、标准化服务)、企业规模(中小企业、大型企业)、垂直行业(IT 和电信、BFSI、零售和电子商务、医疗保健、其他)进行细分。全球分析进一步细分为区域和主要国家。报告以美元为单位提供上述分析和细分的价值。
报告目的
Insight Partners 发布的《通信平台即服务 (CPaaS) 市场》报告旨在描述当前形势和未来增长、主要驱动因素、挑战和机遇。这将为各种业务利益相关者提供见解,例如:
- 技术提供商/制造商:了解不断变化的市场动态并了解潜在的增长机会,从而能够做出明智的战略决策。
- 投资者:对市场增长率、市场财务预测以及整个价值链中存在的机会进行全面的趋势分析。
- 监管机构:监管市场政策和警察活动,旨在最大限度地减少滥用行为,维护投资者的信任和信心,维护市场的完整性和稳定性。
通信平台即服务 (CPaaS) 市场细分
类型
- 定制服务
- 标准化服务
企业规模
- 中小企业
- 大型企业
垂直行业
- 信息技术和电信
- 金融保险业协会
- 零售和电子商务
- 卫生保健
- 其他
地理
- 北美
- 欧洲
- 亚太
- 南美洲和中美洲
- 中东和非洲
地理
- 北美
- 欧洲
- 亚太
- 南美洲和中美洲
- 中东和非洲
定制此报告以满足您的需求
您可以免费定制任何报告,包括本报告的部分内容、国家级分析、Excel 数据包,以及为初创企业和大学提供优惠和折扣
- 获取此报告的关键市场趋势。这个免费样品将包括数据分析,从市场趋势到估计和预测。
通信平台即服务 (CPaaS) 市场增长动力
- 转向云采用:云采用正日益在各个领域得到实施,因为它提供了可扩展性、灵活性和成本效益。由于 CPaaS 解决方案是基于云的,因此业务应用程序可以快速集成通信功能,从而无需本地基础设施,并降低了维护传统通信系统的间接成本。
- 全渠道通信解决方案需求不断增长:CPaaS 市场的主要驱动因素之一是企业越来越需要与客户进行无缝的全渠道沟通。如今,客户通过各种渠道与品牌互动,包括语音通话、短信、社交媒体、聊天应用程序和电子邮件。CPaaS 平台使企业能够通过单一界面集成和管理这些不同的通信渠道,从而简化客户参与度并改善整体体验。对统一的跨渠道通信解决方案的需求正在推动 CPaaS 的采用,尤其是在零售、医疗保健和金融服务等行业,这些行业及时有效的客户互动至关重要。
通信平台即服务 (CPaaS) 市场未来趋势
- 通信领域人工智能和自动化的兴起:CPaaS 解决方案越来越多地与人工智能、机器学习和 NLP 集成。因此,通过此类解决方案可以实现智能通信,其中人工智能聊天机器人能够回答客户查询、安排会议,甚至提供个人建议,从而减轻人工代理的工作负担并优化运营效率。
- 视频通信和协作的兴起:视频通信已成为个人和专业互动的核心功能,尤其是在 COVID-19 疫情之后。企业越来越多地采用视频通信功能来提供客户支持、销售和协作,推动了将视频集成到 CPaaS 平台的趋势。这一趋势是由对远程工作解决方案、虚拟客户服务和在线销售互动日益增长的需求推动的。CPaaS 提供商正在整合视频 API 和 SDK,使企业能够提供视频通话、网络研讨会和虚拟会议作为其客户互动策略的一部分。随着远程工作和虚拟协作的不断增加,视频通信将在 CPaaS 市场中发挥关键作用。
通信平台即服务 (CPaaS) 市场机会
- 与人工智能、机器学习和自动化的集成:将人工智能、机器学习 (ML) 和自动化技术集成到 CPaaS 平台中,为增强客户参与度提供了重要机会。人工智能聊天机器人和虚拟助手可以处理常规客户查询,而 ML 算法可用于预测分析、个性化消息传递和改善客户服务。此外,自动化工作流程可以帮助企业简化客户互动,减少人工干预的需求并提高效率。随着公司寻求更先进的解决方案来自动化和增强客户互动,CPaaS 提供商有越来越多的机会将这些智能功能整合到他们的平台中,从而创造更加个性化和高效的沟通体验。
- 向新兴市场扩张:新兴市场,尤其是亚太、拉丁美洲和非洲等地区,为 CPaaS 市场带来了巨大的增长机会。这些地区正在经历快速数字化,企业越来越多地采用基于云的解决方案来改善沟通并扩大客户群。随着这些地区的移动使用量增长和互联网连通性改善,对经济实惠且灵活的通信平台的需求正在增加。能够提供本地化解决方案、多语言支持和可扩展服务以满足这些新兴市场需求的 CPaaS 提供商将从这一不断扩大的机会中受益。
通信平台即服务 (CPaaS) 市场区域洞察
Insight Partners 的分析师已详细解释了预测期内影响通信平台即服务 (CPaaS) 市场的区域趋势和因素。本节还讨论了北美、欧洲、亚太地区、中东和非洲以及南美和中美洲的通信平台即服务 (CPaaS) 市场细分和地理位置。
- 获取通信平台即服务 (CPaaS) 市场的区域特定数据
通信平台即服务 (CPaaS) 市场报告范围
报告属性 | 细节 |
---|---|
2023 年的市场规模 | XX 百万美元 |
2031 年市场规模 | XX 百万美元 |
全球复合年增长率(2023 - 2031) | 24.4% |
史料 | 2021-2022 |
预测期 | 2024-2031 |
涵盖的领域 | 按类型
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
通信平台即服务 (CPaaS) 市场参与者密度:了解其对业务动态的影响
通信平台即服务 (CPaaS) 市场正在快速增长,这得益于终端用户需求的不断增长,而这些需求又源于消费者偏好的不断变化、技术进步以及对产品优势的认识不断提高等因素。随着需求的增长,企业正在扩大其产品范围,进行创新以满足消费者的需求,并利用新兴趋势,从而进一步推动市场增长。
市场参与者密度是指在特定市场或行业内运营的企业或公司的分布情况。它表明在给定市场空间中,相对于其规模或总市场价值,有多少竞争对手(市场参与者)存在。
在通信平台即服务 (CPaaS) 市场运营的主要公司有:
- 8x8 公司
- Avaya 公司
- IntelePeer 云通信
- MessageBird BV
- Plivo 公司
免责声明:上面列出的公司没有按照任何特定顺序排列。
- 获取通信平台即服务 (CPaaS) 市场顶级关键参与者概览
主要卖点
- 全面覆盖:报告全面涵盖了通信平台即服务 (CPaaS) 市场的产品、服务、类型和最终用户的分析,提供了整体概况。
- 专家分析:报告基于对行业专家和分析师的深入了解而编写。
- 最新信息:该报告涵盖了最新信息和数据趋势,确保了其与业务的相关性。
- 定制选项:此报告可以定制以满足特定客户要求并恰当地适应业务策略。
因此,通信平台即服务 (CPaaS) 市场研究报告有助于引领解读和了解行业情景和增长前景。尽管可能存在一些合理的担忧,但本报告的总体优势往往大于劣势。
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
- Excel Dataset
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
Some of the customization options available based on the request are an additional 3-5 company profiles and country-specific analysis of 3-5 countries of your choice. Customizations are to be requested/discussed before making final order confirmation# as our team would review the same and check the feasibility
The report can be delivered in PDF/PPT format; we can also share excel dataset based on the request
The growing use of AI and Automation in Communication is anticipated to play a significant role in the global Communications Platform-as-a-Service (CPaaS) market in the coming years
The major factors driving the Communications Platform-as-a-Service (CPaaS) market are Shift Toward Cloud Adoption and Demand for Omnichannel Communication Solutions.
The Communications Platform-as-a-Service (CPaaS) Market is estimated to witness a CAGR of 24.4% from 2023 to 2031
Trends and growth analysis reports related to Technology, Media and Telecommunications : READ MORE..
The List of Companies
1. 8x8 Inc.
2. Avaya Inc.
3. IntelePeer Cloud Communications
4. MessageBird B.V.
5. Plivo Inc.
6. Sinch
7. Twilio Inc.
8. Vonage Holdings Corp.
9. Voximplant (Zingaya, Inc.)
10. Wazo Communication Inc
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.