对话智能软件市场规模和预测(2021 - 2031)、全球和地区份额、趋势和增长机会分析报告范围:按部署类型(基于云、基于网络);企业规模(中小企业、大型企业);最终用户(BFSI、IT 和电信、零售、政府和教育、其他)和地理(北美、欧洲、亚太地区以及南美洲和中美洲)

  • Report Code : TIPRE00013196
  • Category : Technology, Media and Telecommunications
  • No. of Pages : 150
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对话智能软件市场预计在 2024 年至 2031 年期间的复合年增长率为 12.8%,市场规模将从 2024 年的 XX 百万美元扩大到 2031 年的 XX 百万美元。

报告按部署类型(基于云、本地)、企业规模(中小企业、大型企业)、最终用户(BFSI、IT 和电信、零售、政府和教育、其他)进行细分。全球分析进一步细分为区域和主要国家。报告以美元为单位提供上述分析和细分的价值

报告目的

Insight Partners 发布的《对话智能软件市场》报告旨在描述当前形势和未来增长、主要驱动因素、挑战和机遇。这将为各种业务利益相关者提供见解,例如:

  • 技术提供商/制造商:了解不断变化的市场动态并了解潜在的增长机会,从而能够做出明智的战略决策。
  • 投资者:对市场增长率、市场财务预测以及整个价值链中存在的机会进行全面的趋势分析。
  • 监管机构:监管市场政策和警察活动,旨在最大限度地减少滥用行为,维护投资者的信任和信心,维护市场的完整性和稳定性。

 

对话智能软件市场细分

 

部署类型

  • 基于云
  • 本地部署

企业规模

  • 中小企业
  • 大型企业

终端用户

  • 金融保险业协会
  • 信息技术和电信
  • 零售
  • 政府和教育
  • 其他的

地理

  • 北美
  • 欧洲
  • 亚太
  • 南美洲和中美洲
  • 中东和非洲

 

定制此报告以满足您的需求

您可以免费定制任何报告,包括本报告的部分内容、国家级分析、Excel 数据包,以及为初创企业和大学提供优惠和折扣

对话智能软件市场:战略洞察

Conversation Intelligence Software Market
  • 获取此报告的关键市场趋势。
    这个免费样品将包括数据分析,从市场趋势到估计和预测。

 

对话智能软件市场的增长动力

  • 人工智能实时对话分析:先进的人工智能和自然语言处理技术使对话智能平台能够提供对沟通模式、情绪和绩效指标的即时、深入洞察。这些复杂的算法现在可以以前所未有的准确性和速度解码细微的口头和非口头沟通线索,从而改变企业理解客户互动的方式。
  • 对增强客户体验和个性化的需求不断增长:对话智能软件市场增长的一个关键驱动因素是对改善客户体验 (CX) 和个性化服务的需求不断增长。各行各业的企业都意识到提供量身定制的互动和更快响应客户查询的重要性。对话智能软件使用人工智能 (AI) 和自然语言处理 (NLP) 来分析客户互动(例如电话、聊天或电子邮件),使公司能够更深入地了解客户的需求、偏好和痛点。通过改善客户互动和个性化响应,企业可以提高客户满意度、忠诚度和长期关系,从而更广泛地采用对话智能工具。

对话智能软件市场未来趋势

  • 与通信和 CRM 生态系统无缝集成:对话智能软件正在快速发展成为中心枢纽,与现有通信平台、客户关系管理系统和企业协作工具无缝集成。这一趋势正在推动一种更全面的方法去理解客户互动,使组织能够利用跨部门和战略计划的对话数据。
  • 集成高级人工智能和机器学习以提高准确性和洞察力:对话智能软件市场的一个主要趋势是继续集成高级人工智能和机器学习 (ML) 技术,以提高对话分析的准确性和深度。人工智能驱动的算法越来越善于理解人类语言中的细微差别,包括情绪、语气和意图,从而实现更准确的转录和上下文感知分析。机器学习模型可以不断从新数据中学习,以改进其性能并提供更多可操作的洞察力。这些进步使对话智能软件更加复杂,对于希望深入了解客户行为、改进销售策略和提高服务质量的组织来说更有价值。

对话智能软件市场机会

  • 增强销售和客户成功支持:对数据驱动的绩效优化的需求不断增长,为对话智能解决方案提供了重大机遇,可以彻底改变销售培训、指导和客户参与策略。通过提供对沟通效果的深入洞察,这些平台可以帮助组织系统地提高沟通技巧、改进销售方法,并最终提高转化率和客户满意度。
  • 向新兴市场和行业扩张:对话智能软件在传统销售和客户服务以外的多个领域都具有巨大的增长潜力,包括医疗保健、教育、法律服务和远程工作环境。随着组织越来越认识到从通信数据中提取可操作见解的价值,市场可以开发定制解决方案,以应对特定行业特有的通信挑战和合规性要求。

 

对话智能软件市场区域洞察

Insight Partners 的分析师已详细解释了预测期内影响对话智能软件市场的区域趋势和因素。本节还讨论了北美、欧洲、亚太地区、中东和非洲以及南美和中美洲的对话智能软件市场细分和地理位置。

Conversation Intelligence Software Market
  • 获取对话智能软件市场的区域特定数据

对话智能软件市场报告范围

报告属性细节
2024 年的市场规模XX 百万美元
2031 年市场规模XX 百万美元
全球复合年增长率(2025 - 2031)12.8%
史料2021-2023
预测期2025-2031
涵盖的领域按类型
  • 基于云
  • 基于网络
按企业规模
  • 中小企业
  • 大型企业
按最终用户
  • 金融保险业协会
  • 信息技术和电信
  • 零售
  • 政府和教育
覆盖地区和国家北美
  • 我们
  • 加拿大
  • 墨西哥
欧洲
  • 英国
  • 德国
  • 法国
  • 俄罗斯
  • 意大利
  • 欧洲其他地区
亚太
  • 中国
  • 印度
  • 日本
  • 澳大利亚
  • 亚太其他地区
南美洲和中美洲
  • 巴西
  • 阿根廷
  • 南美洲和中美洲其他地区
中东和非洲
  • 南非
  • 沙特阿拉伯
  • 阿联酋
  • 中东和非洲其他地区
市场领导者和主要公司简介
  • AffectLayer 公司
  • Avoma 公司
  • Balto 软件公司
  • CallRail 公司
  • ExecVision 公司
  • 龚IO有限公司
  • Jiminny 公司
  • 环状DNA
  • SalesLoft 公司
  • 特瑟尔

 

对话智能软件市场参与者密度:了解其对业务动态的影响

对话智能软件市场正在快速增长,这得益于终端用户需求的不断增长,而这些需求又源于消费者偏好的不断变化、技术进步以及对产品优势的认识不断提高等因素。随着需求的增加,企业正在扩大其产品范围,进行创新以满足消费者的需求,并利用新兴趋势,从而进一步推动市场增长。

市场参与者密度是指在特定市场或行业内运营的企业或公司的分布情况。它表明在给定市场空间中,相对于其规模或总市场价值,有多少竞争对手(市场参与者)存在。

在对话智能软件市场运营的主要公司有:

  1. AffectLayer 公司
  2. Avoma 公司
  3. Balto 软件公司
  4. CallRail 公司
  5. ExecVision 公司
  6. 龚IO有限公司

免责声明上面列出的公司没有按照任何特定顺序排列。


Conversation Intelligence Software Market

 

  • 获取对话智能软件市场顶级关键参与者概述

 

 

主要卖点

 

  • 全面覆盖:报告全面涵盖了对话智能软件市场的产品、服务、类型和最终用户的分析,提供了整体概况。
  • 专家分析:报告基于对行业专家和分析师的深入了解而编写。
  • 最新信息:该报告涵盖了最新信息和数据趋势,确保了其与业务的相关性。
  • 定制选项:此报告可以定制以满足特定客户要求并恰当地适应业务策略。

因此,对话智能软件市场研究报告有助于引领解读和了解行业情景和增长前景。尽管可能存在一些合理的担忧,但本报告的总体优势往往大于劣势。

  • 历史分析(2 年)、基准年、预测(7 年)及复合年增长率
  • PEST 和 SWOT 分析
  • 市场规模价值/数量 - 全球、区域、国家
  • 行业和竞争格局
  • Excel 数据集
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

常见问题


What are the driving factors impacting the global conversation intelligence software market?

AI-powered real-time conversation analysis is the major factor driving the conversation intelligence software market

What are the future trends of the conversation intelligence software market?

Seamless integration with communication and CRM ecosystems to play a significant role in the global conversation intelligence software market in the coming years

What are the deliverable formats of the market report?

The report can be delivered in PDF/PPT format; we can also share excel dataset based on the request

What is the expected CAGR of the conversation intelligence software market

The Conversation Intelligence Software Market is estimated to witness a CAGR of 7.3% from 2023 to 2031

Trends and growth analysis reports related to Technology, Media and Telecommunications : READ MORE..   
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The List of Companies

1. AffectLayer, Inc.
2. Avoma, Inc.
3. Balto Software Inc.
4. CallRail, Inc.
5. ExecVision Inc.
6. Gong I.O Ltd.
7. Jiminny, Inc.
8. RingDNA
9. SalesLoft, Inc.
10. Tethr
conversation-intelligence-software-market-cagr

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.