预计到 2031 年,医疗 BPO 服务市场规模将从 2023 年的 3296.3 亿美元增至 8123.1 亿美元。预计 2023-2031 年期间市场复合年增长率将达到 11.9%。通过 BPO 外包远程放射学服务以改善偏远地区中小型医院的状况,这可能仍是市场的主要趋势。
医疗保健 BPO 服务市场分析
对于医疗保健组织来说,BPO 是一种流行的解决方案,因为它可以帮助他们增加利润并降低开支。专业供应商可以提供节省资金的服务,同时提高准确性和效率。医疗保健支付方在降低成本的同时保持其运营的准确性和效率的压力越来越大,这推动了医疗保健 BPO 服务市场的增长。医疗保健组织使用外包作为一种经济有效的方法来改善资源管理和降低成本。临床流程外包需要临床知识的管理任务。随着接受临床试验的药物数量不断增加,对临床试验外包的需求也日益增长,从而推动了市场增长。然而,外包相关的复杂法规和隐性成本预计将阻碍市场增长。
医疗保健 BPO 服务市场概览
通过外包医疗保健业务,组织可以在临床试验预算审查期间节省高达 33% 的费用,从而优化资源分配并确定具有成本效益的策略,从而将审查时间缩短 22-30%,并加快研究的启动和实施。监管变化、技术进步和患者需求的不断变化,导致医疗保健的复杂性不断增加,预计将推动市场增长。此外,外包临床流程的趋势日益增长,这也是一个关键驱动因素。外包有助于提高医疗保健索赔管理流程的速度和效率,从而推动市场增长。
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医疗保健 BPO 服务市场驱动因素和机遇
医疗保健 BPO 行业整合不断加剧,利好市场
医疗保健 BPO 服务行业高度分散,市场上有多家中小型服务提供商和全球参与者竞争。跨国客户和中小企业对整个价值链中更复杂、增值服务的需求不断增长,预计将推动市场增长。具有全球能力的 BPO 需要扩大服务基础,并提供同时管理多个地区多种复杂服务的能力。在过去几年中,大多数主要参与者都在医疗保健 BPO 行业结成联盟,以加强服务产品,并在全球医疗保健 BPO 服务市场中占据主要份额。这为小公司提供了巨大的增长能力,从而成为市场增长的主要驱动因素。
以自动化和分析为主导的增长服务
业务流程外包(BPO) 是各组织和行业为降低医疗处理成本而实施的主要策略之一。BPO 行业必须跟上快速变化的医疗格局。BPO 合作伙伴正在帮助付款方组织更好地适应医疗行业不断变化的情况,以自动化和数据分析为主导,这是最有利可图的机会之一,可以帮助 BPO 公司在竞争激烈的医疗 BPO 市场中保持竞争力。借助正确的工具集和创新,例如自动化数据和应用分析将大大改善结果,BPO 服务公司可以采用更具前瞻性的战略来参与全球市场竞争,从而提供增长机会。
医疗保健 BPO 服务市场报告细分分析
有助于医疗保健 BPO 服务市场分析的关键部分是付款人服务、提供商服务和药品服务。
- 根据付款人服务,医疗保健 BPO 服务市场细分为索赔管理、计费、会员管理、提供商管理、欺诈管理等。索赔管理部门在 2023 年占据最大的市场份额,预计在预测期内将实现最高的复合年增长率。
- 根据提供商服务,市场细分为医疗账单、医疗编码、财务和会计等。医疗账单部分在 2023 年占据了最大的市场份额,预计在 2021-2031 年期间将实现最高复合年增长率。
- 根据医药服务,医疗保健 BPO 服务市场细分为研发、制造、销售和营销、供应链和物流等。制造业在 2023 年占据了最大的市场份额,预计在预测期内将实现最高的复合年增长率。
医疗保健 BPO 服务市场份额(按地区)分析
医疗保健 BPO 服务市场报告的地理范围主要分为五个地区:北美、亚太、欧洲、中东和非洲、南美和中美。
北美主导着医疗 BPO 服务市场。北美医疗 BPO 服务市场的增长得益于该地区医疗行业的增长、降低医疗成本的需求不断增加、医疗法规越来越严格、医疗与 BPO 的合作关系日益密切、索赔记录比例越来越高。此外,医疗行业竞争日益激烈,开发具有成本效益的程序的压力越来越大,为北美地区的医疗 BPO 提供了增长机会。2023 年,美国占据了最大的市场份额。美国的制药公司将制造、销售、营销等许多活动外包给 BPO。根据美国药品研究与制造商协会 (PhRMA) 的数据,美国制药公司承担了全球一半的药品研发工作,并且拥有大多数新生产药品的知识产权。
医疗保健 BPO 服务市场区域洞察
Insight Partners 的分析师已详细解释了预测期内影响医疗保健 BPO 服务市场的区域趋势和因素。本节还讨论了北美、欧洲、亚太地区、中东和非洲以及南美和中美洲的医疗保健 BPO 服务市场细分和地理位置。
- 获取医疗保健 BPO 服务市场的区域特定数据
医疗保健 BPO 服务市场报告范围
报告属性 | 细节 |
---|---|
2023 年的市场规模 | 3296.3亿美元 |
2031 年市场规模 | 8123.1亿美元 |
全球复合年增长率(2023 - 2031) | 11.9% |
史料 | 2021-2022 |
预测期 | 2024-2031 |
涵盖的领域 | 通过付款人服务
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
市场参与者密度:了解其对商业动态的影响
医疗保健 BPO 服务市场正在快速增长,这得益于最终用户需求的不断增长,而这些需求又源于消费者偏好的不断变化、技术进步以及对产品优势的认识不断提高等因素。随着需求的增加,企业正在扩大其产品范围,进行创新以满足消费者的需求,并利用新兴趋势,从而进一步推动市场增长。
市场参与者密度是指在特定市场或行业内运营的企业或公司的分布情况。它表明在给定市场空间中,相对于其规模或总市场价值,有多少竞争对手(市场参与者)存在。
在医疗保健 BPO 服务市场运营的主要公司有:
- 埃森哲
- IBM
- WNS (控股) 有限公司
- HCL科技有限公司。
- 英维西斯科技有限公司
- 认知
免责声明:上面列出的公司没有按照任何特定顺序排列。
- 获取医疗保健 BPO 服务市场顶级关键参与者概览
医疗保健 BPO 服务市场新闻和最新发展
医疗保健 BPO 服务市场通过收集一手和二手研究后的定性和定量数据进行评估,其中包括重要的公司出版物、协会数据和数据库。医疗保健 BPO 服务市场的一些发展情况如下:
- Performant Healthcare Solutions(Performant,公司)是一家领先的技术支持的支付完整性、资格和相关分析服务提供商,该公司宣布与 Priority Health 建立新的战略合作关系,以提供专注于支付完整性各个方面的定制化端到端解决方案。(Performant Healthcare Solutions,新闻稿,2022 年 10 月)
- 印度竞争委员会 (CCI) 批准 Betaine BV 收购 Hinduja Global Solutions Limited 的全球医疗保健 BPO 服务 拟议的合并涉及 Betaine BV (Betaine) 拟收购 Hinduja Global Solutions Limited (HGS) 的全球医疗保健业务流程外包 (BPO) 服务以及某些资产、合同和员工。(新闻信息局,新闻稿,2021 年 10 月)
医疗保健 BPO 服务市场报告覆盖范围和交付成果
“医疗保健 BPO 服务市场规模和预测(2021-2031 年)”报告对市场进行了详细分析,涵盖以下领域:
- 医疗 BPO 服务市场规模及预测,涵盖全球、区域和国家层面的所有关键细分市场
- 医疗保健 BPO 服务市场趋势以及市场动态,如驱动因素、限制因素和关键机遇
- 详细的 PEST 和 SWOT 分析
- 医疗保健 BPO 服务市场分析涵盖主要市场趋势、全球和区域框架、主要参与者、法规和最新市场发展
- 行业格局和竞争分析,涵盖市场集中度、热图分析、知名参与者以及医疗 BPO 服务市场的最新发展
- 详细的公司简介
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
- Excel Dataset
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
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to country scope.
Frequently Asked Questions
The North America region dominated the healthcare BPO services market in 2023.
The constant changes in government regulations for pharmaceutical industries, mounting pressure on healthcare providers to reduce healthcare costs, rising consolidation in the healthcare BPO industry are the driving factors impacting the healthcare BPO services market.
Growing outsourcing of teleradiology services through BPO for improving small and medium hospitals in remote areas is likely to act as future trends for the healthcare BPO services market.
Accenture and IBM are the leading players operating in the healthcare BPO services market.
US$ 812.31 billion would be the estimated value of the healthcare BPO services market by 2031.
11.9% is the CAGR of the healthcare BPO services market.
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The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.