智能虚拟助理市场规模预计将从 2023 年的 122 亿美元增至 2031 年的 1117.2 亿美元。预计 2023 年至 2031 年该市场的复合年增长率为 31.9%。个性化客户体验和全渠道集成可能仍然是智能虚拟助理市场的关键趋势。
智能虚拟助理市场分析
智能虚拟助手 (IVA) 是一款支持人工智能的聊天助手,它使用分析和认知计算根据特定客户信息、之前的聊天记录和地理位置提供个性化响应,同时还利用企业知识库和人类专业知识。它比基本的聊天机器人更复杂,后者是自动化的,但不是由人工智能驱动的。
智能虚拟助理市场概况
机器学习、自然语言处理和机器人流程自动化的进步使现场工作人员能够提供更好的客户支持。许多公司将 IVA 用于客户支持、人力资源、内部沟通、人才获取和招聘、销售和营销等用例。 预计未来几年市场将快速增长。随着对个性化和有吸引力的消费者体验的需求不断增长,各行业的组织都看到了对话式人工智能解决方案的前景。增强客户参与度并简化流程。
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智能虚拟助理市场:战略洞察
年均复合增长率(2023 - 2031)31.9%- 2023年市场规模
122亿美元 - 2031年市场规模
1117.2亿美元
市场动态
- 机器学习、自然语言处理和机器人流程自动化的进步以及联络中心的采用率不断上升
- 个性化客户体验和全渠道整合
- 医疗保健和远程医疗
关键人物;主力;重要一员
- 字母表公司
- 亚马逊公司
- 安博托
- 苹果公司。
- 人工解决方案
- 创意虚拟有限公司
- IBM公司
- 因本塔技术公司
- 微软
- 纽安斯通讯公司
区域概况
- 北美
- 欧洲
- 亚太
- 南美洲和中美洲
- 中东和非洲
市场细分
- 聊天机器人和智能扬声器
- 文字转语音
- 语音识别
- 基于文本的
- BFSI
- 信息技术与电信
- 零售
- 卫生保健
- 旅游与酒店业
- 其他的
- 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。
智能虚拟助理市场驱动因素和机遇
机器学习、自然语言处理和机器人过程自动化的进步有利于市场
高级虚拟助手使用机器学习算法来处理和分析大量数据,使它们能够发现模式、预测结果并根据用户输入提供响应。机器学习和人工智能使公司能够比人类更有效地发现交互和统计中的模式。这使得品牌能够预测并解决客户可能尚未意识到的服务问题。先进的根本原因分析可以带来新的产品和服务,以及公司通过改进的服务功能和性能扩展到新市场的潜力。
医疗保健和远程医疗——智能虚拟助理市场的机遇
AI 驱动的虚拟助手可以为患者提供 24 小时的医疗信息和支持。这些助理可以回答有关常见疾病的询问,跟踪症状,并根据需要将患者与医生或其他医疗保健提供者联系起来。 这些助手简化了安排流程,使患者能够轻松预约,并使医疗保健提供者能够更好地管理他们的日历。医疗保健虚拟助理可以监控患者的健康指标、提供处方提醒并跟进治疗计划,所有这些都可以促进持续护理。
智能虚拟助理市场报告细分分析
有助于得出智能虚拟助理市场分析的关键部分是产品、技术和垂直行业。
- 根据产品,智能虚拟助理市场分为聊天机器人和智能音箱。 2023 年,聊天机器人细分市场占据最大市场份额。
- 根据技术,智能虚拟助理市场分为文本转语音、语音识别和基于文本。
- 根据垂直行业,智能虚拟助理市场分为 BFSI、IT 与电信、零售、医疗保健、旅游与酒店等。
智能虚拟助理地域市场份额分析
智能虚拟助手市场报告的地理范围主要分为五个地区:北美、亚太地区、欧洲、中东和非洲、南美洲/中南美洲。
北美地区占据主导地位智能虚拟助理市场。该地区的主导地位可归因于参与开发人工智能和机器学习的大公司的存在,例如 Alphabet, Inc.、亚马逊和苹果等。美国是客户服务、企业应用程序等领域采用 IVA 最多的国家之一。
智能虚拟助理市场报告范围
报告属性 | 细节 |
---|---|
2023年市场规模 | 122亿美元 |
2031 年市场规模 | 1117.2亿美元 |
全球复合年增长率(2023 - 2031) | 31.9% |
历史数据 | 2021-2022 |
预测期 | 2024-2031 |
涵盖的细分市场 | 按产品分类
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
- 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。
智能虚拟助理市场新闻和最新动态
智能虚拟助理市场是通过收集小学和中学研究后的定性和定量数据来评估的,其中包括重要的企业出版物、协会数据和数据库。以下是智能虚拟助理市场的发展情况和策略:
- Creative Virtual Ltd 发布了 Gluon,这是其 V-PersonTM 技术的新版本。 Gluon 版本为 Creative Virtual 的 V-PortalTM 和 V-Person 产品套件提供支持,具有新的技术功能并提供更好的用户体验。在最新技术进步和客户反馈的推动下,该公司 V-Person 技术的新版本使在 V-Portal 中构建、部署和维护有效的对话式 AI 解决方案变得更快、更容易,具有更大的可扩展性、更先进的功能和更强的可扩展性。工作流程灵活性。 (来源:Creative Virtual Ltd,新闻稿,2023 年)
智能虚拟助理市场报告覆盖范围和可交付成果
《智能虚拟助理市场规模及预测(2021-2031)》报告对以下领域的市场进行了详细分析:
- 范围内涵盖的所有关键细分市场的全球、区域和国家层面的市场规模和预测
- 市场动态,例如驱动因素、限制因素和关键机遇
- 未来主要趋势
- 详细的 PEST/波特五力分析和 SWOT 分析
- 全球和区域市场分析,涵盖主要市场趋势、主要参与者、法规和最新市场发展
- 行业格局和竞争分析,涵盖市场集中度、热图分析、知名参与者和最新发展
- 详细的公司简介
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
- Excel Dataset
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
In terms of revenue, the chatbot segment held the major market share in 2023.
Personalized customer experience and omnichannel integration to bring new Intelligent Virtual Assistant Market trends in the coming years.
The key players holding majority shares in the global Intelligent Virtual Assistant Market are Alphabet Inc., Amazon.com, Inc., Anboto, and Apple Inc.
Advances in machine learning, natural language processing, and robotic process automation and rising adoption in contact centers are the major factors that propel the global Intelligent Virtual Assistant market growth.
The global Intelligent Virtual Assistant market was estimated to be US$ 12.20 billion in 2023 and is expected to grow at a CAGR of 31.9% during the forecast period 2024 - 2031.
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The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.