IT 运营和服务管理 (ITOSM) 市场规模预计将从 2023 年的 277.4 亿美元增至 2031 年的 692.1 亿美元。预计 2023-2031 年期间该市场的复合年增长率将达到 12.1%。向基于云的解决方案的转变很可能仍是市场未来的一个关键趋势。
IT运营和服务管理(ITOSM)市场分析
全球 IT 运营和服务管理市场的收入正在经历显著增长,这得益于对数据驱动决策的日益关注。市场中最重要的发展之一是人工智能 (AI) 与 IT 运营和服务管理解决方案的结合。这些技术正在改变 IT 服务的管理和提供方式,使企业能够以惊人的效率解决复杂问题。人工智能技术现在可以自主诊断和解决 IT 问题,大幅减少停机时间并增加服务正常运行时间。这些系统使用机器学习算法在问题发生之前检测出可能的问题,从而实现对 IT 基础设施的主动管理。
IT 运营和服务管理 (ITOSM) 市场概览
IT 运营和服务管理是指组织中 IT 基础设施、运营和服务的管理和维护。在数字时代,技术在推动业务运营方面发挥着至关重要的作用,有效的 IT 运营和服务管理对于企业蓬勃发展至关重要。IT 运营涉及维护稳定高效的 IT 环境所需的日常活动。这包括监控系统性能、故障排除、管理网络基础设施、确保数据安全等任务。IT 运营的目标是确保所有 IT 系统顺利运行,并最大限度地减少停机时间并最大限度地提高生产力。此外,IT 服务管理专注于提供 IT 服务以满足企业及其用户的需求。它涉及规划、设计和实施流程和程序,以有效地提供和支持 IT 服务。服务管理确保 IT 服务与组织的目标保持一致,并以能够为企业增值的方式交付。
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IT 运营和服务管理 (ITOSM) 市场驱动因素和机遇ITOSM) Market Drivers and Opportunities
远程工作文化日益普及,市场受益
近年来,尤其是在 COVID-19 疫情之后,远程工作已成为许多组织的新常态,以保持工作条件的灵活性。组织中的各个团队和部门成功地在远程和混合工作空间中协同工作。根据盖洛普公司 2022 年 6 月的报告,约 65% 的全职员工已准备好远程工作。在远程环境中工作有助于员工减少旅行时间并保持工作与生活的平衡。美国国家经济研究局于 2023 年 1 月进行的一项研究表明,在 2021-2022 年期间,远程工作平均节省了员工每天往返现场工作地点的 72 分钟。随着组织适应远程工作文化,他们需要强大的 IT 基础设施、增强的云服务和严格的网络安全措施。这种转变需要更先进的远程 IT 支持、自动化 IT 运营和服务管理 (ITOSM) 工具以及增强的监控系统,以保持分布式团队的平稳运营。 ITOSM 为员工提供了全天候增强服务请求和手动业务操作的能力,同时简化了所有组织部门的常规和通常单调乏味的任务。此外,当 ITSM 跨多个业务领域实施时,可以增强部门间合作,并将薪资、人力资源和财务等内部服务集成到单一平台中。因此,许多企业已转向 WFH(在家工作)和 WFA(随处工作)劳动力模式,从而推动了对客户级 IT 服务管理的需求,从而推动了 IT运营和服务管理 (ITOSM) 市场的发展。将 AI 纳入 ITOSM
人工智能正在彻底改变公司管理 IT 服务的方式。通过利用人工智能技术,组织可以自动执行重复性任务,从数据中获得有价值的见解并增强安全性。将人工智能纳入 IT 运营和服务管理是一个相对较新的发展;由于 ITOSM 解决方案能够自动执行许多日常任务、简化网络运营并预测设备故障,预计它将继续获得关注。人工智能使 IT 专业人员能够专注于实施战略计划以优化运营效率。这可以节省成本、提高正常运行时间并采取主动的 IT 管理方法。此外,将人工智能整合到 ITSM 中可以为公司带来许多好处,因为它可以提供更高效的支持服务、更快的问题解决速度和更好的用户体验。ITSM 中的人工智能可以更有效、更有针对性地管理 IT 服务,为 ITOSM 开发一种更主动、更具预测性和个性化的方法,最终改善用户体验、降低成本并提高运营灵活性。此外,人工智能还能够自动执行常规故障排除任务并分析 IT 服务台问题。例如,数字助理可以自动执行重复性任务,例如票证分类、对客户查询的初始响应和工作负载优化。ITOSM 中的 AI 利用数字助理来增强用户体验、减少人工工作量并提高运营效率。将 AI 集成到 ITOSM 流程中涉及各种组件,以简化事件分析、深入了解服务性能、支持决策制定以及通过聊天机器人回答查询来改善客户服务以实现最佳服务交付。因此,在预测期内,将 AI 纳入 ITOSM 预计将为公司创造巨大的机会,从根本上改善其在 IT 运营和服务管理 (ITOSM) 市场中的流程。
IT 运营和服务管理 (ITOSM) 市场报告细分分析
有助于得出 IT 运营和服务管理 (ITOSM) 市场分析的关键部分是类型、应用、部署、企业规模和行业。
- 根据类型,市场分为解决方案和服务。解决方案部分在 2023 年占据了市场主导地位。
- 根据应用,市场细分为配置自动化和发现;运营和绩效管理;仪表板、报告和分析;以及其他。运营和绩效管理部门在 2023 年占据了市场主导地位。
- 根据部署方式,市场分为本地部署和云部署。2023 年,云部署占据了市场主导地位。
- 根据企业规模,市场分为大型企业和中小型企业。大型企业在 2023 年占据了市场主导地位。
- 就行业而言,市场细分为 IT 和电信、医疗保健、BFSI、政府、制造业等。IT 和电信行业在 2023 年占据了市场主导地位。
IT 运营和服务管理 (ITOSM) 市场份额按地区分析
- IT 运营和服务管理 (ITOSM) 市场分为六个主要区域:北美、欧洲、亚太地区 (APAC)、中东、非洲以及南美和中美。2023 年,北美占据市场主导地位,其次是欧洲和亚太地区。
- 北美 IT 运营和服务管理 (ITOSM) 市场正在大幅增长,这是因为各种市场参与者不断致力于推进 ITOSM 解决方案、增加远程工作的采用、合规性要求以及注重生产力和效率。此外,北美在技术创新和采用方面处于领先地位。过去三年来,美国和加拿大等著名北美国家在所有主要垂直行业中都大量采用了人工智能 (AI)、机器学习 (ML) 和区块链等技术。随着数字化在各个行业的渗透率不断上升,IT 运营和服务管理解决方案已成为北美企业的重要组成部分。
IT 运营和服务管理 (ITOSM) 市场区域洞察
Insight Partners 的分析师已详细解释了预测期内影响 IT 运营和服务管理 (ITOSM) 市场的区域趋势和因素。本节还讨论了北美、欧洲、亚太地区、中东和非洲以及南美和中美洲的 IT 运营和服务管理 (ITOSM) 市场细分和地理位置。
- 获取 IT 运营和服务管理 (ITOSM) 市场的区域特定数据
IT 运营和服务管理 (ITOSM) 市场报告范围
报告属性 | 细节 |
---|---|
2023 年的市场规模 | 277.4亿美元 |
2031 年市场规模 | 692.1亿美元 |
全球复合年增长率(2023 - 2031) | 12.1% |
史料 | 2021-2022 |
预测期 | 2024-2031 |
涵盖的领域 | 按类型
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
市场参与者密度:了解其对商业动态的影响
IT 运营和服务管理 (ITOSM) 市场正在快速增长,这得益于最终用户需求的不断增长,而这些需求又源于消费者偏好的不断变化、技术进步以及对产品优势的认识不断提高等因素。随着需求的增加,企业正在扩大其产品范围,进行创新以满足消费者的需求,并利用新兴趋势,从而进一步推动市场增长。
市场参与者密度是指在特定市场或行业内运营的企业或公司的分布情况。它表明在给定市场空间中,相对于其规模或总市场价值,有多少竞争对手(市场参与者)存在。
在 IT 运营和服务管理 (ITOSM) 市场运营的主要公司有:
- Ardent IT私人有限公司
- 艾纳菲塔 IT
- 普羅夫國際有限公司
- BMC 软件公司
- 最快乐的心灵
- IBM 公司。
免责声明:上面列出的公司没有按照任何特定顺序排列。
- 获取 IT 运营和服务管理 (ITOSM) 市场顶级关键参与者概览
IT 运营和服务管理 (ITOSM) 市场新闻和最新发展
IT 运营和服务管理 (ITOSM) 市场通过收集主要和次要研究后的定性和定量数据进行评估,其中包括重要的公司出版物、协会数据和数据库。IT 运营和服务管理 (ITOSM) 市场的一些发展如下:
- ServiceNow 和富士通宣布了一项新的战略承诺,即推出创新的跨行业解决方案,旨在为全球客户实现价值最大化。两家公司推出了一个新的富士通-ServiceNow 创新中心,专注于数字化转型和客户成功。富士通扩大了对 Now 平台的使用,为客户提供更大的价值。(来源:ServiceNow,新闻稿,2023 年 3 月)
- 自主数字企业软件解决方案的全球领导者 BMC 宣布,其 BMC Helix 运营管理产品组合已获得国防信息系统局 (DISA) 颁发的影响等级 5 (IL-5) 临时授权。BMC Helix 解决方案使美国国防部 (DoD) 客户能够通过全面的 IT 运营管理加速向云迁移,从而简化工作流程、自动化任务并提高运营效率。通过获得 DISA IL-5 授权,由 Amazon Web Services (AWS) GovCloud 提供的 BMC Helix 产品组合满足国防部对受控非机密信息 (CUI) 和非机密国家安全系统 (NSS) 信息的安全要求。(来源:BMC Software,新闻稿,2024 年 6 月)
IT 运营和服务管理 (ITOSM) 市场报告覆盖范围和交付成果
“IT 运营和服务管理 (ITOSM) 市场规模和预测 (2021-2031)”对市场进行了详细分析,涵盖以下领域:
- 范围内涵盖的所有关键细分市场的全球、区域和国家层面的 IT 运营和服务管理 (ITOSM) 市场规模和预测
- IT 运营和服务管理 (ITOSM) 市场趋势以及市场动态,例如驱动因素、限制因素和关键机遇
- 详细的 PEST 和 SWOT 分析
- IT 运营和服务管理 (ITOSM) 市场分析涵盖主要市场趋势、全球和区域框架、主要参与者、法规和最新市场发展
- 行业格局和竞争分析,涵盖市场集中度、热图分析、知名参与者以及 IT 运营和服务管理 (ITOSM) 市场的最新发展
- 详细的公司简介
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
- Excel Dataset
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
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to country scope.
Frequently Asked Questions
The growing adoption of remote work culture, rising BYOD trend, increasing complexity of IT infrastructure are the major factors driving the IT Operations and Service Management (ITOSM) market growth.
The market is anticipated to expand at a CAGR of 12.1% during 2023-2031.
The market is expected to reach a value of US$ 69.21 billion by 2031.
ServiceNow, IBM, Oracle Corporation, Fujitsu, and Cognizant are major players in the market.
Shift towards cloud-based solutions is a key trend in the market.
Trends and growth analysis reports related to Technology, Media and Telecommunications : READ MORE..
The List of Companies- IT Operations and Service Management (ITOSM) Market
- Ardent IT Private Limited
- Alnafitha IT
- PROV INTERNATIONAL INC.
- BMC Software, Inc.
- Happiest Minds
- IBM Corporation.
- Oracle Corporation
- Microsoft Corporation
- Fujitsu
- NTT DATA Corp.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.