预计 2023 年至 2031 年 IVR 软件市场复合年增长率为 6.5%,市场规模将从 2023 年的 XX 百万美元扩大到 2031 年的 XX 百万美元。
研究报告将 IVR 软件市场分为类型、部署类型、组件、最终用户和地域。全球分析包括区域级市场分析,即主要国家的关键市场。以百万美元为单位对上述每个细分分析的市场份额评估以及预测期内的复合年增长率 (CAGR) 百分比,从而全面了解市场趋势和动态。
报告目的
Insight Partners 发布的《IVR 软件市场》报告旨在描述当前形势和未来增长、主要驱动因素、挑战和机遇。这将为各种业务利益相关者提供见解,例如:
- 技术提供商/制造商:了解不断变化的市场动态并了解潜在的增长机会,从而能够做出明智的战略决策。
- 投资者:对市场增长率、市场财务预测以及整个价值链中存在的机会进行全面的趋势分析。
- 监管机构:监管市场政策和警察活动,旨在最大限度地减少滥用行为,维护投资者的信任和信心,维护市场的完整性和稳定性。
IVR 软件市场细分
类型
- 基于按键音
- 基于速度
部署类型
- 云端
- 本地
成分
- 解决方案
- 服务
地理
- 北美
- 欧洲
- 亚太
- 南美洲和中美洲
- 中东和非洲
地理
- 北美
- 欧洲
- 亚太
- 南美洲和中美洲
- 中东和非洲
定制此报告以满足您的需求
您可以免费定制任何报告,包括本报告的部分内容、国家级分析、Excel 数据包,以及为初创企业和大学提供优惠和折扣
- 获取此报告的关键市场趋势。这个免费样品将包括数据分析,从市场趋势到估计和预测。
IVR 软件市场增长动力
- 对客户服务自动化的兴趣日益浓厚:随着所有企业都在寻找越来越多的方法来改善客户体验,同时降低运营成本,对 IVR 系统等自动化客户服务解决方案的需求也随之增加。根据最近的一项研究,75% 的客户更喜欢自助服务,这为自动化解决方案提供了机会,可以满足客户的需求。利用 IVR 的企业可将运营成本大幅降低 30%。这强调了公司始终致力于提高客户满意度,从而进一步推动对客户服务自动化的需求。
- 客户体验:语音应答系统的交互可在客户选择的时间提供支持。电子商务公司使用 IVR 软件来增强客户体验,为他们提供 24*7 全天候支持,并创建虚拟代理来支持客户提出的与订单状态、产品可用性和其他常见问题相关的各种查询。
- 有效的 IVR 软件可实现更好的客户自助服务:公司可以使用安全的 IVR 软件提高支付转化率。这些呼叫会自动导航到呼叫流程路径,从而提高客户满意度。
IVR 软件市场未来趋势
- 人工智能和机器学习集成:人工智能和 IVR 系统以及机器扩展了自然语言处理方面的能力,以实现更好的客户互动。
- 不断增长的全渠道支持:企业现在越来越多地转向聊天、电子邮件和社交媒体等全渠道沟通,以实现无缝互动。
- 个性化:利用消费者数据来呈现相关互动对企业来说越来越有效
IVR 软件市场机会
- 电子商务的增长:电子商务的快速增长增加了对处理订单、支付处理和客户服务查询的 IVR 解决方案的需求。
- 多语言 IVR 系统的开发:由于全球化效应的发生为供应商提供定制解决方案提供了各种机会,因此企业对多语言 IVR 系统的需求很大。
- IVR 系统内的高级分析:事实上,提供强大的报告和分析功能使企业能够深入了解客户互动并帮助改善服务交付。
IVR 软件市场区域洞察
Insight Partners 的分析师已详细解释了预测期内影响 IVR 软件市场的区域趋势和因素。本节还讨论了北美、欧洲、亚太地区、中东和非洲以及南美和中美洲的 IVR 软件市场细分和地理位置。
- 获取 IVR 软件市场的区域特定数据
IVR 软件市场报告范围
报告属性 | 细节 |
---|---|
2023 年的市场规模 | XX 百万美元 |
2031 年市场规模 | XX 百万美元 |
全球复合年增长率(2023 - 2031) | 6.5% |
史料 | 2021-2022 |
预测期 | 2024-2031 |
涵盖的领域 | 按类型
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
IVR 软件市场参与者密度:了解其对业务动态的影响
由于消费者偏好的不断变化、技术进步以及对产品优势的认识不断提高等因素,最终用户需求不断增加,IVR 软件市场正在快速增长。随着需求的增加,企业正在扩大其产品范围,进行创新以满足消费者需求,并利用新兴趋势,从而进一步推动市场增长。
市场参与者密度是指在特定市场或行业内运营的企业或公司的分布情况。它表明在给定市场空间中,相对于其规模或总市场价值,有多少竞争对手(市场参与者)存在。
在 IVR 软件市场运营的主要公司有:
- 8X8 公司
- Aspect Software 母公司
- AT&T 公司
- Avaya 公司
- 思科系统公司
免责声明:上面列出的公司没有按照任何特定顺序排列。
- 获取 IVR 软件市场顶级关键参与者概览
主要卖点
- 全面覆盖:报告全面涵盖了 IVR 软件市场的产品、服务、类型和最终用户的分析,提供了整体概况。
- 专家分析:报告基于对行业专家和分析师的深入了解而编写。
- 最新信息:该报告涵盖了最新信息和数据趋势,确保了其与业务的相关性。
- 定制选项:此报告可以定制以满足特定客户要求并恰当地适应业务策略。
因此,IVR 软件市场研究报告有助于引领解读和了解行业情景和增长前景。尽管可能存在一些合理的担忧,但本报告的总体优势往往大于劣势。
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
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Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
Some of the customization options available based on request are additional 3-5 company profiles and country-specific analysis of 3-5 countries of your choice. Customizations are to be requested/discussed before making final order confirmation, as our team would review the same and check the feasibility.
The report can be delivered in PDF/PPT format; we can also share excel dataset based on the request.
Key Players in this market are- 8X8, Inc., Aspect Software Parent, Inc., AT&T Inc., Avaya Inc., Cisco Systems, Inc., Convergys Corporation, Genesys Telecommunication Laboratories, Inc., Nuance, Communications, Inc., Verizon Communications Inc.
AI and Machine Learning Integration, growing omnichannel support, and personalization are key trends in this market
The market is expected to register a CAGR of 6.5% during 2023-2032
Increased Interest in the Automation of Customer Service, Cost Effectiveness, and need for enhanced customer experience are constant drivers of this market
Trends and growth analysis reports related to Technology, Media and Telecommunications : READ MORE..
1. 8X8, Inc.
2. Aspect Software Parent, Inc.
3. AT&T Inc.
4. Avaya Inc.
5. Cisco Systems, Inc.
6. Convergys Corporation
7. Genesys Telecommunication Laboratories, Inc.
8. Nuance Communications, Inc.
9. Verizon Communications Inc.
10. West Corporation
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.