退货管理软件市场增长、规模、份额、趋势、关键参与者分析和预测至 2031 年

  • Report Code : TIPRE00028927
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 162
Buy Now

2023 年退货管理软件市场价值为 15.8 亿美元,预计到 2031 年将达到 32.9 亿美元;预计 2023 年至 2031 年的复合年增长率为 9.6%。该报告根据当前退货管理软件市场趋势和影响市场增长的驱动因素,介绍了增长前景。CAGR of 9.6% from 2023 to 2031. The report includes growth prospects in light of current

退货管理软件市场分析

在当今竞争激烈的市场中,客户期望获得无缝、无忧的退货体验。退货管理软件通过提供高效透明的退货流程、提高客户满意度和建立品牌忠诚度,帮助企业满足这些期望。此外,由于运输、人工和库存注销,退货可能会给企业带来高昂的成本。退货管理软件有助于优化退货流程,通过自动化工作流程、改善库存管理和最大限度地减少错误来降低与退货相关的成本。所有这些因素都促进了市场的增长。

退货率的提高、电子商务行业的增长以及对客户满意度的不断增长的需求是推动市场增长的一些因素。可持续发展计划的兴起和技术进步也将为市场创造重大机遇。区块链集成以实现透明度将在未来几年带来新的市场趋势。

退货管理软件市场概览

退货管理软件是一种专门的软件,旨在简化和自动化商业环境中的产品退货管理流程。它提供高效的工具和功能来处理退货流程的各个方面,包括启动、跟踪、记录和解决。该软件使企业能够有效地管理客户退货,确保客户和公司都能获得顺畅无忧的体验。它通过提供无缝退货流程、提高品牌忠诚度和减少客户投诉来帮助提高客户满意度。退货管理软件提供多种渠道退货启动、自动退货授权、实时跟踪退货商品、库存管理、退款处理以及报告和分析等功能。它与其他业务系统(如库存管理、销售和客户关系管理(CRM))集成,以提供退货流程的整体视图。CRM), to provide a holistic view of the return process.

定制研究以满足您的需求

我们可以优化和定制标准产品无法满足的分析和范围。这种灵活性将帮助您获得业务规划和决策所需的准确信息。

退货管理软件市场:

退货管理软件市场
  • Returns Management Software Market
    复合年增长率(2023 - 2031)
    9.6%
  • 2023 年市场规模
    15.8 亿美元
  • 2031 年市场规模
    32.9 亿美元

市场动态

增长动力
  • 提高退货率
  • 电子商务领域不断增长
  • 客户满意度需求不断增长
未来的趋势
  • 区块链集成以实现透明度
机会
  • 可持续发展倡议不断涌现
  • 技术进步

关键人物;主力;重要一员

  • parcelLab
  • 回归逻辑
  • nShift
  • 美国联合包裹服务公司
  • 循环返回
  • 回兔
  • 思爱普
  • Shipcloud 有限公司
  • 后船

区域概况

Returns Management Software Market
  • 北美
  • 欧洲
  • 亚太
  • 南美洲和中美洲
  • 中东和非洲

市场细分

Returns Management Software Market成分
  • 解决方案与服务
Returns Management Software Market就业
  • 云端和本地
Returns Management Software Market企业规模
  • 大型企业和中小企业
Returns Management Software Market地理
  • 北美
  • 欧洲
  • 亚太
  • 南美洲和中美洲
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

退货管理软件市场驱动因素和机遇

回报率上升利好市场

近年来,各行各业的退货率稳步上升。这可以归因于消费者行为的变化、网上购物的便利以及客户期望的提高。消费者现在期望无忧的退货流程和无缝的客户服务。因此,企业面临着越来越大的压力,需要简化退货管理流程。根据 NRF 和 HubSpot 在 2021 年的行业报告,电子商务行业的平均产品退货率为 18.1%。根据 Mailmodo Technologies Inc. 的博客,2022 年,各类别的退货率如下:服装(10.01%)、美容(4.99%)、电子产品(8.28%)、健康和保健(4.20%)、珠宝(8.31%)和运动与户外(6.10%)。根据美国零售联合会和 Appriss Retail 发布的一份报告,2022 年,消费者预计将退回价值超过 8160 亿美元的零售商品。有效管理产品退货对于保持客户满意度、降低成本和优化运营至关重要。退货管理软件在应对退货率上升带来的挑战方面发挥着关键作用。因此,退货率上升推动了对退货管理软件的需求,进而推动了市场增长。

电子商务行业的增长推动市场发展

COVID-19 大流行期间全球电子商务的激增最初是为了应对形势的需要。随着实体零售店的关闭,人们被迫呆在室内,网上购物成为一种实用的选择。摩根士丹利 (Morgan Stanley) 表示,电子商务在全球零售额中的份额从 2019 年的 15% 上升到 2021 年的 21%。目前,摩根士丹利估计电子商务约占总销售额的 22%。电子商务销售额的增长刺激了对行业服务的需求,因为消费者退回了某些类别高达 30% 的产品。这凸显了有效的退货管理流程的重要性,以及企业有效处理客户退货的必要性。退货管理软件在支持不断扩大的电子商务领域方面发挥着至关重要的作用。在线销售量的增加最终会增加产品退货的数量。有效管理这些退货对于企业降低成本、提高运营效率和保持客户满意度至关重要。

退货管理软件市场报告细分分析

有助于得出回报管理软件市场分析的关键部分是部署、规模和应用。

  • 根据组件,市场分为解决方案和服务。2023 年,解决方案部分占据了更大的市场份额。
  • 在部署方面,市场分为本地部署和云部署。2023 年,云部署占据了市场主导地位。
  • 根据企业规模,退货管理软件市场分为大型企业和中小型企业。大型企业在 2023 年占据了市场主导地位。

退货管理软件市场份额(按地区)分析

  • 退货管理软件市场分为五大区域:北美、欧洲、亚太地区 (APAC)、中东和非洲 (MEA) 以及南美洲和中美洲。2023 年,北美占据市场主导地位,其次是欧洲、南美洲和中美洲以及亚太地区。
  • 北美退货管理软件市场分为美国、加拿大和墨西哥。就收入而言,美国占据了退货管理软件市场份额的主导地位。有几个关键因素推动了美国的退货管理软件市场。电子商务销售额的大幅增长是一个关键驱动因素。根据美国商务部的数据,2023 年美国电子商务销售额达到约 1.119 万亿美元,与 2022 年相比增长率为 7.6%。在线销售的增长对高效的退货管理解决方案的需求更大,以处理不断增加的退货量。在线零售商因产品退货而面临巨大的收入损失。例如,2020 年,美国零售联合会 (NRF) 预测美国电子商务零售额达到 5650 亿美元,退回的商品价值 1020 亿美元。2021 年,该联合会估计总体退货率为 16.6%,相当于约 7610 亿美元的退货商品。

退货管理软件市场报告范围

报告属性细节
2023 年的市场规模15.8亿美元
2031 年市场规模32.9亿美元
全球复合年增长率(2023 - 2031)9.6%
历史数据2021-2022
预测期2024-2031
涵盖的领域按组件
  • 解决方案与服务
按就业
  • 云端和本地
按企业规模
  • 大型企业和中小企业
覆盖地区和国家北美
  • 我们
  • 加拿大
  • 墨西哥
欧洲
  • 英国
  • 德国
  • 法国
  • 俄罗斯
  • 意大利
  • 欧洲其他地区
亚太
  • 中国
  • 印度
  • 日本
  • 澳大利亚
  • 亚太其他地区
南美洲和中美洲
  • 巴西
  • 阿根廷
  • 南美洲和中美洲其他地区
中东和非洲
  • 南非
  • 沙特阿拉伯
  • 阿联酋
  • 中东和非洲其他地区
市场领导者和主要公司简介
  • parcelLab
  • 回归逻辑
  • nShift
  • 美国联合包裹服务公司
  • 循环返回
  • 回兔
  • 思爱普
  • Shipcloud 有限公司
  • 后船
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

退货管理软件市场新闻和最新发展

退货管理软件市场通过收集一手和二手研究后的定性和定量数据进行评估,其中包括重要的公司出版物、协会数据和数据库。以下是退货管理软件市场的发展列表:

  • 2024 年 1 月,领先的电子商务基础设施软件即服务 (SaaS) 提供商之一 ReturnLogic 宣布与开放式 SaaS 电子商务平台 BigCommerce 整合。通过此次合作,两家公司为严肃的电子商务品牌开启了智能、数据驱动的退货管理新时代。

(来源:ReturnLogic,新闻稿)

  • 2023 年 8 月,ParcelLab 推出了一款新产品,将退货、保修和换货流程从纸质转变为数字化。新产品 Retain 为消费者提供了无缝的退货体验,同时为品牌提供了灵活性和定制选项,以降低成本并增加收入。

(来源:ParcelLab,新闻稿)

退货管理软件市场报告范围和交付成果

“退货管理软件市场规模和预测(2022-2030 年)”对市场进行了详细的分析,涵盖了以下领域:

  • 范围内所有主要细分市场的全球、区域和国家层面的市场规模和预测
  • 市场动态,如驱动因素、限制因素和关键机遇
  • 未来主要趋势
  • 详细的 PEST/波特五力分析和 SWOT 分析
  • 全球和区域市场分析涵盖关键市场趋势、主要参与者、法规和最新市场发展
  • 行业格局和竞争分析,涵盖市场集中度、热点图分析、知名参与者和最新发展
  • 详细的公司简介
  • Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
  • PEST and SWOT Analysis
  • Market Size Value / Volume - Global, Regional, Country
  • Industry and Competitive Landscape
  • Excel Dataset
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


Which is the leading component segment in the returns management software market?

The solution segment held the largest share in the returns management software market in 2023.

Which is the fastest-growing region in the returns management software market?

Asia Pacific is anticipated to grow at the fastest CAGR over the forecast period.

Which key players hold the major market share of the returns management software market?

The key players holding majority shares in the returns management software market include United Parcel Service of America, Inc., Shopify, SAP SE, Loop Returns, and ReverseLogix.

What are the future trends of the returns management software market?

The integration of blockchain technology in the returns management software is expected to drive the growth of the returns management software market in the coming years.

What will the returns management software market size be by 2031?

The returns management software market is expected to reach US$ 3.29 billion by 2031.

What is the estimated global market size for the returns management software market in 2023?

The returns management software market was valued at US$ 1.58 billion in 2023 and is projected to reach US$ 3.29 billion by 2031; it is expected to register a CAGR of 9.6% during 2023–2031.

What are the driving factors impacting the returns management software market?

Increasing return rates, increasing E-commerce sector, and rising need for customer satisfaction are the driving factors in the returns management software market.

Trends and growth analysis reports related to Technology, Media and Telecommunications : READ MORE..   
Your data will never be shared with third parties, however, we may send you information from time to time about our products that may be of interest to you. By submitting your details, you agree to be contacted by us. You may contact us at any time to opt-out.

The List of Companies - Returns Management Software Market

  1. ParcelLab
  2. ReturnLogic
  3. ReverseLogix
  4. nShift   
  5. United Parcel Service of America, Inc.
  6. Loop Returns
  7. Return Rabbit   
  8. SAP SE
  9. Shipcloud GmbH
  10. AfterShip

Buy Now  

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.